Other than the burn hair smell, this thing is great. I've had my No-No for 2+ years and just today bought new tips. Sure, it takes awhile to get to all the hair. But when compared to other methods, such as waxing (I'd rather have a root canal with no anesthetic than a bikini wax!), it's worth the time. Burn a scented candle, pop in an old movie, and No-No away! At this point, my arm hair and underarms have sparse, baby fine hair where before I had gorilla-dense, wires (almost prickly). And trust me, I only use it about once a month or so. As for customer service, it took three weeks to arrive, so that wasn't great. But later, when I plugged it into the wrong charger and blew it up, I called and was sent another with a couple days, at no charge, though it was my fault. Both my daughters, one blond and one dark brunette, steal it all the time.
Bottom Line: Yes, I would recommend this to a friend
