I emailed the company on May 07, 2018:
Leslie suggested I reach out. I was charged yesterday for the renewal of $129 and so I missed the cut off by hours. I was also charged $69 for a personalized "work out" plan and "eating plan." They didn't seem personalized at all. But I suppose they are probably system generated based on inputting items from the phone interview. I just don't feel like Noom will work for my lifestyle and was willing to pay the $69 but to be charged an additional $129 for a service I canceled several hours too late is extremely frustrating. For myself that I didn't cancel it yesterday and for others who have made the mistake of canceling too late. I would request to be refunded the $129 and I will immediately delete the application and close my account.
Powered by UserVoice.
On Tue, May 8, 2018 at 8:44 PM Rebecca Collins wrote:
Thank you for contacting Noom Support. We are sorry to see you go! Unfortunately, our refund policy does not allow us to provide refunds for cancellation requests made after the 14-day free trial. I checked your account and was unable to locate a cancellation request before your trial officially ended (please see our cancellation FAQ for more information).
You will continue to be able to access your Program features until the end of your subscription time but I have made sure your subscription expires after this billing period.
Please see our refund policy in this FAQ and in our terms and conditions for more information.
We apologize for the inconvenience and wish you a wonderful rest of your day.
Noom, Inc. (www.noom.com)
Noom | WELLNESS INTELLIGENCE
We want to hear how Noomin’ has been for you! Email us your story anytime: firstname.lastname@example.org
How did I do?
But it wasn’t a 14-day trial. I paid $69, So I paid almost $200 for a useless 14-day service. I think it’s more than fair to cancel my membership and offer me at least a partial refund given the circumstances of the message to Leslie literally hours after I was charged the $129. Regardless of policy, it’s just the right thing to do. This unwillingness to compromise with people, not just customers but people, is a testament to the type of company Noom CHOOSES to be and further justifies my original decision to part ways.
They claim to be the “new Weight Watchers,” but the reason they have been so successful is because they have the human factor. The moral compass to go beyond the terms and conditions asses real-life situations and do right by people. Noom should be disappointed.
Bottom Line: No, I would not recommend this to a friend