About Novosbed

Online mattress buying might be all the rage today, but when Novosbed entered the scene in 2009, it was largely uncharted territory. Since that time—and throughout three generations of design changes—we’re told the company has always remained focused on one thing: building the “most affordable luxury mattress on the market.”

To accomplish this, Novosbed builds their mattresses from durable, ultra-dense memory foams in three different firmnesses, along with designer-grade fabrics, through a completely in-house process. Then, by cutting our the middlemen, they’re able to match the quality of big international brands, but at one-third the price—while lasting up to 50% longer!

On top of this, since 100% of each Novosbed mattress is recyclable and their materials are manufactured and sourced in the US, they can be a more eco-friendly option.

Novosbed might’ve been one of the originators of the online-only mattress scene, but does that necessarily make them the best? Are there any important considerations before choosing a Novosbed mattress? We’ll provide you with the information, so you can decide whether they’ll help you sleep soundly, or whether you should keep looking.

Your Quick Start Guide to Novosbed Mattresses

Novosbed mattresses are available in three different firmnesses: soft, medium, and firm. Regardless of the firmness, your mattress will include three layers, with thousands of vertical air channels to promote airflow and keep you cool. However, the exact types of foam (and thicknesses of each) can vary:

  • Soft – According to the company, this is ideal for those who prefer a plush mattress with a “quicksand” feel. Features 2" Ultra-Dense Airflow Gel Foam (Density: 3.7 lbs/ft3), 3" Ultra-Dense Memory Foam (Density: 4 lbs/ft3), and 6" Premium Support Foam (Density: 1.8 lbs/ft3).
  • Medium – This is Novosbed’s most popular mattress, which they claim provides a nice balance between support and comfort. Features 2" Ultra-Dense Airflow Memory Foam (Density: 5 lbs/ft3), 2" Ultra-Dense Memory Foam (Density: 5 lbs/ft3), and 7" Premium Support Foam (Density: 1.8 lbs/ft3).
  • Firm – For those who like more pressure-relieving support, Novosbed’s firm option might be a good choice. Features 2" Ultra-Dense Airflow Memory Foam (Density: 4 lbs/ft3), 2" Ultra-Dense Memory Foam (Density: 5 lbs/ft3), 7" Premium Support Foam (Density: 1.8 lbs/ft3).

Novosbed mattresses are available in three different firmnessesAlthough each Novosbed mattress consists of 3 layers, the exact foam type and thickness depends on your firmness preferences.

Surrounding these three layers is Novosbed’s two-way-stretch elastic core cover, which they claim protects the core without affecting the foam’s properties. On top of this, the ultra-soft stretch-knit cover is soft enough to use without sheets, and since it’s washable, you’ll always be able to maximize your comfort.

To round things out, Novosbed’s furniture-grade upholstery siding provides durability, flexibility, and support.

Are Novosbed Mattresses Easy to Set Up?

Like many other online-only mattress companies (more about the competition soon), Novosbed ships their mattresses compressed down to the size of a large trunk. As such, when you receive yours, you’ll need to slide the mattress out of the box and carefully cut the outer plastic.

Next, place you mattress on your bed frame or foundation and cut away the remaining plastic (you’ll want to hang on to this in case of a return).

After about 5 minutes, your Novosbed mattress should be “ready to enjoy,” although it can take up to 48 hours to fully expand. Note: Unlike many other manufacturers, Novosbed claims there is very little off-gassing (or the associated smells) once their mattresses are unpacked.

From there, we’re told that your mattress (like any foam mattress) will require a break-in period of about 2-3 weeks.

How much will all this memory foam and cool packing technology cost you?

How Much Do Novosbed Mattresses Cost?

Novosbed offers their mattresses in the following sizes and prices:

  • Twin: 38" x 74.5" x 11"; 54-57 lbs: $799
  • Twin XL: 38" x 79.5" x 11"; 57-61 lbs: $849
  • Double/Full: 52.5" x 74.5" x 11"; 75-80 lbs: $899
  • Queen: 59.5" x 79.5" x 11"; 92-98 lbs: $999
  • King: 75.5" x 79.5" x 11"; 117-124 lbs: $1,199
  • Cal King: 71.5" x 83.5" x 11"; 116-124 lbs: $1,199

In addition, you’ll be able to purchase accessories and services like:

  • Foundations: $179 to $279
  • White Glove Delivery (there’s no indication as to exactly what this is, or how it differs from standard delivery): $99
  • Old Mattress Removal: $35
  • Memory Foam Pillows: $109 - $149

The company claims you can expect delivery in 1-6 business days, depending on your location, with free shipping.

What Is Novosbed’s 120-Night Trial?

Starting from the night you receive your mattress, Novosbed gives you 120 nights to try it out before committing to your purchase.

Within that time, if you find that you’re not satisfied, Novosbed can send you one of their proprietary Comfort+ kits. This way, you’ll be able to add a layer of softening or firming foam that “integrates seamlessly”—simply unzip the mattress cover and add the Comfort+ layer on top, which shouldn’t take you more than 2 minutes.

What Is Novosbed’s ​Refund Policy & Warranty?

If you’re still not satisfied with your mattress after a couple more weeks, simply call customer service at 877-496-3626 and they’ll arrange to have it picked up and donated to a local charity. All you need to do is wrap the mattress in the original protective plastic and leave it on the ground floor on pickup day.

If you decide to hang on to your Novosbed mattress, it’ll come with a 15-year warranty against defects in materials and workmanship. The first 10 years of your warranty are non-prorated (total coverage), and the remaining 5 years are pro-rated (declining coverage based on age).

What Are Novosbed’s Customers Saying?

Pretty much anywhere you look, Novosbed’s mattresses seem to come with very high marks, including popular mattress review websites like Sleepopolis, SleepSherpa, Sleep Like the Dead, and many others. What are they saying?

Clearly, most people seem to like their Novosbed mattresses, with common compliments centered around on-the-dial firmness, balanced comfort and support, and fantastic quality for the price. In fact, SleepSherpa claims Novosbed succeeded in making the “most affordable luxury mattress on the market.”

However, Sleep Like the Dead noted that there was some pretty significant off-gassing/odor after unboxing, and that the mattresses tended to sleep hot. However, this last concern is exceptionally common among memory foam mattresses from other manufacturers, and definitely isn’t unique to Novosbed.

Speaking of which, Novosbed has some pretty stiff competition from the likes of Casper, Tuft & Needle, Leesa, Saatva, and many other online-only mattress manufacturers—nearly all of which come with high marks from customer as well. Comparatively though, it seems like Novosbed might have carved itself a nice little niche in the space. Why?

Based on their price points and focus on quality construction and materials, Novosbed seems more targeted toward the luxury crowd than it does bargain shoppers. This doesn’t mean that you won’t get a good night’s sleep with other mattresses, although Novosbed seems especially focused on setting themselves apart with quality.

From a company perspective, Novosbed was founded in 2009, with offices located in Edmonton, AB, Canada and distribution centers in Breinigsville, PA and Toronto, ON, Canada. This way, your mattress will never have to cross the border or be subjected to steep fees and taxes.

Novosbed ha an A+ Better Business Bureau rating at the time of our research, with no closed complaints (as of 6/28/16).

Is Novosbed Too Good to Be True?

After reviewing well over a dozen online mattress companies, it’s easy to recognize that Novosbed places a great deal of emphasis on helping their customers make an informed decision (e.g. through their in-depth Buying Guide), and then delivering a top-notch product once they decide to order. Even if they don’t, they seem to go the extra mile with their Comfort+ kits.

Based on the company’s stellar online customer satisfaction ratings, it seems that this isn’t marketing speak, either. In other words, Novosbed appears to deliver on their promises.

Now, will a Novosbed mattress cost you more than some (if not all) of the competition? Probably, but it seems like you’ll get what you pay for.

Given all these factors—not to mention their completely free 120-night in-home trial—it might be difficult to think of a reason why you shouldn’t give Novosbed a try if you’re in the market for a new mattress.

Read 47 Novosbed Customer Reviews and Complaints

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Average Customer Rating: 4.6
Rating Snapshot:
5 star: 41 4 star: 1 3 star: 0 2 star: 4 1 star:  1
Bottom Line: 89% would recommend it to a friend
Showing 1-11 of 47
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  • Customer service

    • By Rick Allison,
    • California,
    • Jun 17, 2017
    • Verified Reviewer

    My experience so far with Novosbed has been like dealing with Kmart years ago before we all defected to Walmart. It's not a price issue; it's a credibility issue. After you have been lied to a number of times, you go elsewhere. After a company has your money, you expect professional customer service should an issue occur that requires assistance.

    After a very short time, it was obvious that the firmness recommended by the company rep did not work for me. After the 30 days had passed, I called to order the "Comfort + Kit." I tried all of the break-in techniques they suggested, and it was simply too firm.

    Lie #1: I was told the item was in stock and would ship today, the order would be placed in four hours, and I would receive a confirmation email. Later that day I received an email stating the item was NOT in stock and would ship in 10-14 days. I called customer service and was told that apparently they were now out of stock but would ship by the end of the following week (7 days).

    Lie #2: It's Friday, the end of the week had arrived, and I never heard from Novosbed, so I called customer service. I was told item would ship Monday or Tuesday of the following week.

    Lie #3: It's Wednesday, and I never heard from Novosbed. I have been in pain nearly two weeks now, so I went to Walmart and purchased a quality topper. On Thursday, I called customer service and stated that item would ship in 7-10 days.

    It's Kmart all over again; unprofessional, either incompetent or outright lying, after they have your money. Either way, I cannot recommend this company, and you cannot rely on their 30-day "Comfort +" offer. I will wait for their topper and then decide if I will keep the mattress or return it.

    Bottom Line: No, I would not recommend this to a friend

    • Jun 18, 2017

      Company Response from Novosbed Inc.

      Hello, I'm one of the co-founders of Novosbed. I'm very sorry to hear about your experience with our company. We take comments like yours extremely seriously. I will examine your case personally, and we will reach out to you directly to make this right.

  • Not a fit for us - too hot and firm

    • By L. T. ,
    • Twin Cities,
    • Oct 5, 2016
    • Verified Reviewer

    We are waiting for our 60 day period to be over so we can return this bed. We have the Novosbed firm, it is too firm for us and sleeps pretty hot. The materials seem to be quality, it is just not a good fit. We have not been able to get the comfort plus option due to backorder, so I’m not sure if that would have helped. The company sent us a link to write a review and even though I did fill it out, I was surprised that it didn't seem to show up anywhere. Customer Service responds quickly, however, keeping us waiting for the topper for this long seems wrong.

    Bottom Line: No, I would not recommend this to a friend

    • Oct 21, 2016

      Company Response from Novosbed Inc.

      I’m Andy Prochazka, Co-Founder of Novosbed.com. I have followed you case personally. After hearing from you, we sent you a Comfort+ adjustment kit within 24 hours. Also, Sam, our CEO, reached out to you regarding your experience. If, after you’ve tried the Comfort+ kit, your Novosbed still doesn’t work, please contact us to arrange a free return. I hope the mattress works for you and that we have earned back your confidence in our company.

      FYI: Due to overwhelming demand in early September, we experienced a delay sending out Comfort+ kits. As of today, we are fully stocked and are back to normal shipping times (Comfort+ kits and the rest of our products usually ship within 24 hours).

  • Not a firm mattress

    • By John C.,
    • New Mexico,
    • Aug 3, 2018
    • Verified Reviewer

    Good quality bed, good customer service, but this is not a firm mattress, even with adding the custom fit option that they sent after I had the mattress for a while. I would say this is a medium mattress.

    Bottom Line: No, I would not recommend this to a friend

  • Mattress Douglass

    • By Jacques L.,
    • St-Eustache, Quebec, Canada,
    • Oct 15, 2018
    • Verified Reviewer

    The mattress is too soft for my back problem. I will need a mattress that will be more firm. Since I have that mattress, my sleep is getting worst, and am I thinking to change that mattress for something more firm.

    Bottom Line: No, I would not recommend this to a friend

  • Not for us

    • By Rod D.,
    • Yukon, Canada,
    • Dec 7, 2018
    • Verified Reviewer

    We tried the bed but didn’t find it comfortable. My wife's back was sore and I didn’t find it any better than our old bed. Just not for us.

    Bottom Line: No, I would not recommend this to a friend

    • Dec 7, 2018

      Company Response from Novosbed Inc.

      We are sorry you did not find the mattress comfortable, but we do appreciate you giving us a try!

  • Comfort out of the box

    • By Kyle,
    • IL,
    • Oct 27, 2016
    • Verified Reviewer

    As strange as it may be to live in a mattress-in-a-box world, this is 2016 and the future is even more comfortable than the past. I was hesitant, but after reviewing other competitors and weighing my options, I decided to go with the Novosbed Soft.

    The mattress itself is like sleeping on a cloud, and I feel like it only gets more and more comfortable every night. The softness is consistent across the entire mattress and I don't find myself sinking in at the center more than the sides. It's the perfect level of comfort for a side and back sleeper like me, without too much depth that makes it tough getting out of bed.

    Bottom Line: Yes, I would recommend this to a friend

  • Wonderful Mattress

    • By Rick,
    • Jul 12, 2016
    • Verified Reviewer

    Our daughter gave us one and we have enjoyed so much we bought one for her spare bedroom since my wife cares for her children a lot. Now my wife has the same wonderful mattress wherever she sleeps! Thanks for a wonderful product and world class customer support.

    Bottom Line: Yes, I would recommend this to a friend

  • Like Sleeping on a Cloud

    • By Joan Vertrees,
    • Thousand Oaks, CA,
    • Jul 18, 2016
    • Verified Reviewer

    We compared many online mattress companies but kept coming back to Novosbed because of the mattress design, the quality of the cover and the reviews. We are so happy we chose Novosbed!

    When we first received the medium mattress it seemed slightly too firm when sleeping on our sides, causing a few pressure points but the mattress was immediately super comfortable for sleeping on our backs. It took about six weeks for both sleeping positions to feel wonderful.

    We eventually tried the soft add-on comfort kit and although it did help with the firmness issue, we felt it made the mattress too high for our tastes. After a few weeks, we decided to try the mattress once more without the comfort kit and it turned out that all it needed was a bit more time for our bodies to adjust. The medium mattress is now perfect without the comfort kit for both sleep positions. We just needed to be more patient. We love our Novosbed mattress now and look forward to sleeping on it every night.

    There is another thing regarding our Novosbed purchase that we can’t overlook and that is that we would have to write a book to say how wonderful the Novosbed Customer Service is. We are sure there's not another company on the planet as nice and pleasant to work with than Novosbed. We put them to the test with our indecisiveness, our repeated phone calls and endless questions and they were awesome every step of the way. We give them an A+ for knowledge, courtesy, helpfulness and caring!

    We want to mention in closing just a few very minor issues we had that were nothing really but we want to be completely thorough in our review. First, we were missing a few slats for the frame but Novosbed shipped the missing slats right away. Second, the mattress shipping box came slightly damaged but the bed itself inside was protected with extra thick plastic and wrapped so tightly that there was absolutely no damage to the mattress itself.

    The bottom line is that if you are in any way hesitant to buy a mattress online, don't be. The Novosbed Company is truly awesome! Their mattresses are every bit as comfortable as other high-end, expensive memory foam mattresses sold at those fancy, overpriced showrooms for a fraction of the price. We highly recommend Novosbed for their quality products, their extremely comfortable mattresses and their excellent customer service.

    Bottom Line: Yes, I would recommend this to a friend

  • I love my Novosbed medium queen mattress

    • By Teri C.,
    • Ontario, Canada,
    • Jul 21, 2016
    • Verified Reviewer

    We were reluctant to order a mattress online from a company with which we were not familiar, but after doing some web research, seeing all the good reviews from external sites, and having the 120-day return policy, we decided to give it a try. We are glad we did as we love our new medium queen Novosbed. My lower back loved it from the first night we slept on it. If I find my back aching when I get home from work, I lay down on the bed for 10 to 15 min to "decompress" and it really helps.

    It took a bit of getting used to in terms of rolling from back to side and staying on my side of the bed because you settle into the mattress and it's not "bouncy" like a mattress with springs. However, once I got the hang of it, things were great. I stopped waking up because some part of my body was numb or aching.

    It took about 2 weeks for my husband to adjust to the feel of the mattress, but now he really likes it as well, especially for his shoulders which often became sore when lying on his side. We also both like that we cannot feel the other one get out of bed during the night.

    Overall, we are very pleased with our mattress and have recommended it to family members.

    Bottom Line: Yes, I would recommend this to a friend

  • Love our Novosbed Mattress

    • By Larry Tarman,
    • Chicago, IL,
    • Jul 21, 2016
    • Verified Reviewer

    15 years ago we bought our first foam mattress from Tempurpedic. A few months ago, we decided to replace our mattress and began the process of shopping for a new Tempurpedic. After seeing the prices, I turned to the internet to see what other brands we should consider.

    What caught our eye about the Novosbed mattress was the 120 day trial period and the ability to adjust the firmness after 30 days. I called their customer service folks, advised them of the type of Tempurpedic mattress we had previously and they suggested the medium mattress.

    We ordered, it was very easy to set up and we were sleeping on it the day it arrived. There was very little off-gassing and we have had a good nights sleep from day 1. After 30 days we did order one of the 'Comfort Kits' to adjust the firmness. The result was the perfect fit of both of us.

    The whole process was easy-peasy and the Novosbed is such a great value that I have recommended to friends who originally thought I was nuts for buying a mattress-in-a-box!

    Bottom Line: Yes, I would recommend this to a friend

  • Sweet Dreams

    • By Melissa,
    • Aug 12, 2016
    • Verified Reviewer

    I highly recommend Novosbed. We had an old inner spring and I was waking up with lower back pain each morning for almost a year, but not since I started sleeping on this bed! I ordered the firm two months ago and I absolutely love it. It offers so much support without making pressure points feel sore in the morning. I started my search with the big name memory foam mattresses and they seemed okay in the mattress showroom but the short trial period and restocking fees were the big deterrent. My only complaint is that I cannot take it with me when I have to be away from home! Seriously, this bed is that amazing.

    Bottom Line: Yes, I would recommend this to a friend

Showing 1-11 of 47

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