Read 47 Novosbed Customer Reviews and Complaints (Page 5)

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Average Customer Rating: 4.6
Rating Snapshot:
5 star: 41 4 star: 1 3 star: 0 2 star: 4 1 star:  1
Bottom Line: 89% would recommend it to a friend
Showing 45-47 of 47
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  • I love my Novosbed medium queen mattress

    • By Teri C.,
    • Ontario, Canada,
    • Jul 21, 2016
    • Verified Reviewer

    We were reluctant to order a mattress online from a company with which we were not familiar, but after doing some web research, seeing all the good reviews from external sites, and having the 120-day return policy, we decided to give it a try. We are glad we did as we love our new medium queen Novosbed. My lower back loved it from the first night we slept on it. If I find my back aching when I get home from work, I lay down on the bed for 10 to 15 min to "decompress" and it really helps.

    It took a bit of getting used to in terms of rolling from back to side and staying on my side of the bed because you settle into the mattress and it's not "bouncy" like a mattress with springs. However, once I got the hang of it, things were great. I stopped waking up because some part of my body was numb or aching.

    It took about 2 weeks for my husband to adjust to the feel of the mattress, but now he really likes it as well, especially for his shoulders which often became sore when lying on his side. We also both like that we cannot feel the other one get out of bed during the night.

    Overall, we are very pleased with our mattress and have recommended it to family members.

    Bottom Line: Yes, I would recommend this to a friend


  • Like Sleeping on a Cloud

    • By Joan Vertrees,
    • Thousand Oaks, CA,
    • Jul 18, 2016
    • Verified Reviewer

    We compared many online mattress companies but kept coming back to Novosbed because of the mattress design, the quality of the cover and the reviews. We are so happy we chose Novosbed!

    When we first received the medium mattress it seemed slightly too firm when sleeping on our sides, causing a few pressure points but the mattress was immediately super comfortable for sleeping on our backs. It took about six weeks for both sleeping positions to feel wonderful.

    We eventually tried the soft add-on comfort kit and although it did help with the firmness issue, we felt it made the mattress too high for our tastes. After a few weeks, we decided to try the mattress once more without the comfort kit and it turned out that all it needed was a bit more time for our bodies to adjust. The medium mattress is now perfect without the comfort kit for both sleep positions. We just needed to be more patient. We love our Novosbed mattress now and look forward to sleeping on it every night.

    There is another thing regarding our Novosbed purchase that we can’t overlook and that is that we would have to write a book to say how wonderful the Novosbed Customer Service is. We are sure there's not another company on the planet as nice and pleasant to work with than Novosbed. We put them to the test with our indecisiveness, our repeated phone calls and endless questions and they were awesome every step of the way. We give them an A+ for knowledge, courtesy, helpfulness and caring!

    We want to mention in closing just a few very minor issues we had that were nothing really but we want to be completely thorough in our review. First, we were missing a few slats for the frame but Novosbed shipped the missing slats right away. Second, the mattress shipping box came slightly damaged but the bed itself inside was protected with extra thick plastic and wrapped so tightly that there was absolutely no damage to the mattress itself.

    The bottom line is that if you are in any way hesitant to buy a mattress online, don't be. The Novosbed Company is truly awesome! Their mattresses are every bit as comfortable as other high-end, expensive memory foam mattresses sold at those fancy, overpriced showrooms for a fraction of the price. We highly recommend Novosbed for their quality products, their extremely comfortable mattresses and their excellent customer service.

    Bottom Line: Yes, I would recommend this to a friend


  • Wonderful Mattress

    • By Rick,
    • Jul 12, 2016
    • Verified Reviewer

    Our daughter gave us one and we have enjoyed so much we bought one for her spare bedroom since my wife cares for her children a lot. Now my wife has the same wonderful mattress wherever she sleeps! Thanks for a wonderful product and world class customer support.

    Bottom Line: Yes, I would recommend this to a friend


Showing 45-47 of 47

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