Nucific BIO X4 Reviews

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Nucific BIO X4

Overall Rating

4.3

1396 Customer Reviews

Summary

Nucific BIO X4 is a probiotic-based nutritional supplement that’s claimed to help improve digestion, suppress appetite, and support your weight loss efforts.

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Customer Reviews

4.3 Stars out of 1396 Reviews
5 Star:63% 4 Star:24% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Jan 26, 2017

Haven't received order yet

By Lorne Schmuland, Penticton, British Columbia, Canada, Verified Reviewer

It's been almost two weeks. It must take longer to get to Canada.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Nucific, LLC

Jan 27, 2017

Hi Lorne,

I'm sorry you have not received your order yet. Please email me at naomi.benson@nucific.com, and I will check on this for you right away.

Thank you!

Helpful Review? 11 People Have Voted

Posted on Jan 29, 2017

A scam!

By Lori, Pennsylvania, Verified Reviewer

I placed an order on 12/31/16. When I did not receive it by 1/13/17 and was told it was on backorder at that point, I told them I wanted to cancel. I was then told that the order was about to ship, and I could not cancel at this point but had to wait for it to arrive and then ship it back.

On 1/18/17 I called back to check the status, and I am told that they are not sure why it did not reship but that he could get it shipped out. I told him no, I did not want the product and I want a refund because they did not notify me of any back order then told me it was about to ship and it did not. I wanted to speak to a supervisor, and after numerous requests, Santana finally got on the phone but was just as useless. He couldn't explain why any of this happened as I apparently am the only one this has ever happened too!

They take your money but don't ship your product! Be careful. I will be contacting the BBB if they are even registered with them. My guess is they are not.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 33 People Have Voted

Posted on Feb 3, 2017

Hidden warning

By K Lancaster, Minnesota, Verified Reviewer

The product label needs to read "avoid alcohol while using this product," as the combo can give you liver damage. I found this out from my doctor after taking it for nearly a month!

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Feb 6, 2017

Hello, my name is Naomi with Nucific. Our BIO X4 label does not state this, perhaps you are referring to another product. Please feel free to email me at naomi.benson@nucific.com and I will be happy to clear up any confusion or answer any questions you may have about our products.

Helpful Review? 43 People Have Voted

Posted on Feb 10, 2017

Green Tea Extract

By Maureen Taylor, Ontario, Canada, Verified Reviewer

I have not started to use this as it has Green Tea Extract in it. I should have looked more carefully at the ingredients before I ordered BIO X4. Apparently, according to a CBC news item, Green Tea Extract can cause major liver damage. Please be very cautious when using this product. It does not affect everyone the same way, but look at the risk versus benefit to you before you use this product. I am throwing mine out.

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Feb 13, 2017

Hi Maureen,

Thanks for sharing your feedback with us. We always recommend speaking with your physician before starting any new supplement regimen, in case certain ingredients might affect you.

Helpful Review? 54 People Have Voted

Posted on Feb 10, 2017

Scam

By Tamsin Stewart, Charlottesville, VA, Verified Reviewer

I received the first order of three bottles (90 capsules in each bottle) and signed up for automatic renewal, thinking I'd have time to cancel if I didn't see improvement with those three bottles (which by the way were purchased on 12/31/2016).

So when the second order of three bottles arrived in my mail on 2/4/2017, I was surprised, to say the least. That is 270 capsules in each order, times two, or 540 capsules sent out in 35 days!

When I called Customer Service the poor girl was flustered and agreed to cancel my automatic renewal status, having no answer as to WHY I was sent a second order at that time. She did advise, however, that they don't pay return shipping, so although I could return the last three bottles, I would have to pay postage.

I just got back from the post office, and it cost me $12.75 to send them back.

In case you're wondering, I had no positive results from taking BIO X4 during that one month that could not have been had by using a good digestive support product purchased from my local Vitamin Shoppe, such as "Digest" by Enzymedica.

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Feb 13, 2017

Hi Tamsin,

I am truly sorry for this confusion. We offer our customers a heavily discounted price on automatic renewal so that they never run out of the product they love. It looks like your next order was sent out a bit too soon. I am glad that our customer service agent was able to cancel this for you.

Again I apologize, and please feel free to email directly at naomi.benson@nucific.com if you ever have any additional questions or concerns.

Helpful Review? 61 People Have Voted

Posted on Feb 15, 2017

Deceptive practices

By Jay, Durham, NC, Verified Reviewer

I was totally impressed with the video, which convinced me to decide to purchase BIO X4. Not surprisingly, in the online ordering process, I was offered a discounted price per bottle if I added more to my order. This came in the form of a "pop-up" screen offering three more bottles for 30% off. I thought this was a last chance opportunity before confirming my order (which I had not yet done).

I accepted the offer for the additional three bottles, and the same screen appeared again (add three more for 30% off). Thinking that it had not accepted my previous click, I accepted the offer again. Once again another screen to add more appeared. This time I clicked "no thanks," only to find that my credit card was set to be charged for three separate orders; an order for one bottle, and two orders for three bottles.

Seeing (in the top right corner of the screen) that I had not yet reached the "Confirm Order" screen, I clicked on the "My Cart" tab only to find that it was now empty. The "Check Out" tab appeared to still be active. I did not go to the "checkout" screen or confirm my order at any time. Instead, I left the site.

Being very suspicious, I called the NUCIFIC customer service number and found they had indeed charged my card for the three separate orders. I demanded a full refund. The gentleman started to explain their "90-day money back" policy. I stopped him immediately, telling him I didn't like their practices and wanted only a full refund. He (apparently) complied and sent an email stating that all three orders had been refunded. Normally, there is a confirmation number attached when a refund is issued. The email contained no confirmation number.

To cover myself, I called my credit card company to report the event (confirmed orders were pending). Since it is Saturday, I will have to wait until next Wednesday to see if the pending orders have been removed and the matter is closed. If instead, a box shows up on my porch, you can be sure I will post part two of this story.

It's a shame that these type of practices could be hurting the marketing of what seems to be a good product. The information appears valid and well presented, but the ordering process made me smell a rat.

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Feb 16, 2017

Hello Jay, I am sorry to hear that you did not have a good experience with the ordering process. I would be happy to look into this issue for you to make sure that it has been properly resolved. I apologize for any inconvenience this may have caused you. Please feel free to email me directly at naomi.benson@nucific.com so that I can personally take care of this issue for you. Thank you Jay, and I look forward to hearing from you.

Helpful Review? 98 People Have Voted

Posted on Mar 12, 2017

Not as advertised

By Sheldon Friedland, Brooklyn, NY, Verified Reviewer

There is no expiration date on the bottle, and when I called, they could not help me saying it should be on the bottle. It is NOT on the bottle. You never know how long you can keep it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Mar 17, 2017

Hello Sheldon, thank you for taking the time to leave us a valuable review. I am sorry to hear that the representative who assisted you was not able to answer your question for you. There is an MFG date on the bottom of the bottle (manufactured date). We put this date to show our customers exactly when their bottle was made. We guarantee potency of the product for 1 year after that date. Please keep in mind that all probiotics, typically start loosing potency after one year. Thank you again for reaching out about this concern. Please feel free to email me with any other questions you may have at naomi.benson@nucific.com. Thank you Sheldon.

Helpful Review? 14 People Have Voted

Posted on Mar 13, 2017

Was happy, not anymore

By Patti Masters, Minnesota, Verified Reviewer

I ordered Nucific BIO X4 and felt it was worth another order. However, the site first continued to tell me that my card was declined (which wasn't possible) and then I received an email stating that my orders went through.

I contacted Raphael at customer service who again stated that both my cards were declined (again, not possible) but that he could place the order for me. He attempted several times to get me to buy more product than I wanted, which I found quite annoying. He also stated that he would charge me shipping, even though the website I ordered from stated that shipping was free.

Because I have been a trainer in customer service and business ethics for most of my life, I decided that this company is not running up to par and therefore cancelled any order and decided to be done with the product.

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Mar 17, 2017

Hello Patti, Naomi here with Nucific. I am sorry to hear about your experience with ordering. We pride ourselves on our amazing customer service, so I will be sure to address this issue and ensure that it does not happen again. I would love to send you a complimentary bottle of BIO X4, so you can give us another chance. Please let me know if this works for you. If you have any other comments or concerns, please feel free to email me at naomi.benson@nucific.com so that I can personally assist you. Thank you Patti.

Helpful Review? 24 People Have Voted

Posted on Mar 14, 2017

Rip-off postage

By Rita Trott, Bristol, United Kingdom, Verified Reviewer

I have ordered the products, and now I'm expected to pay over £30 ($36.60) more for Customs charges before I can receive my shipment. When I emailed, I was told

"The customs fee is one that you will need to pay, and unfortunately, we are unable to refund you for it, as is charged by your country’s customs system. Sometimes at customs, non-domestic packages incur a fee which must be paid before delivery' by Johnathan who ended the email by saying 'have a great day."

So they are taking no responsibility at all. We use the term "pass the buck" in the UK!

I also had trouble placing the order and imagine I will have twice as much as I planned, as it seemed like my order didn't go through so I repeated pressing "place order."

I definitely will not use anything named Nucific Health in the future. They are misleading in all sorts of ways.

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Mar 17, 2017

Hello Rita, Naomi here with Nucific. I am sorry to hear that you did not have a good experience receiving your international order. Unfortunately, Nucific has absolutely no control over another country's customs fees. This is outlined on our website. Customs fees are standard, with any company, for international orders. This is just something we have no way of controlling, as the fees fluctuate depending on each specific order amount. While we realize this may be inconvenient, we are not able to prevent your country from charging customs fees. I am sorry you had trouble placing the order, you should not be charged double for the same order, even if you did press the button twice. That being said, I would be more than happy to issue you a full refund for the inconvenience we have caused you. Please email me directly naomi.benson@nucific.com so that I can personally assist you. Thank you Rita.

Helpful Review? 9 People Have Voted

Posted on Mar 17, 2017

Angry at Nucific

By Margaret, Edmonton, KY, Verified Reviewer

The package arrived damaged, with pieces of pills and bottles all over. The box wasn't damaged, only the contents.

I have tried to get a refund. It took a long time for a reply to my email. Nucific sent another package of three bottles. I had told them NO, don't send a replacement. I want a refund of $129.00. When the package arrived, I refused it. So far, as of 3/16/2017, I have not received a refund. I am filing a dispute form with my credit card company tomorrow.

I don't know if their product works, but after reading more about their stuff, I personally would not buy it. Especially, after the way I've been treated. I can't hear too well on my phone, but I'm going to attempt calling tomorrow to see when I will get my refund.

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Mar 21, 2017

Hello Margaret, thank you for taking the time to leave us a review of your experience. I am sorry to hear that your product was broken when you received it. While I know this must be very frustrating for you, please be assured that I will do my best to make this right by you. Please email me personally at naomi.benson@nucific.com so that I can expedite your refund for you. Thank you Margaret, I look forward to hearing from you.

Helpful Review? 20 People Have Voted

Posted on Mar 27, 2017

Don't buy it!

By Sophie, California, Verified Reviewer

At first, I was impressed by the video by Dr. Amy Lee (although a bit long). I believed in her conviction of the product. Up to the video things looked pretty legitimate, but once the selling started it was obvious it's a scam.

The website prompts you multiple times about how in demand the product is, how the product can be sold out any minute, how you should buy in bulk to have it before it's all sold out, to buy more to save money. A legitimate company with a desired product does not have to resort to these kinds of sales tactics in order to sell.

If the product was truly as good as they claimed it was, it would be sold out and they wouldn't keep trying to sell it to you. When I thought about buying I was on their check out page. There are 3 parts to their check out page: 1. billing info 2. checkout 3. confirmation

When I was on page 2 they kept prompting me are you sure you want to checkout? are you sure you don't want to buy more, like 3 times. When I saw that, I felt uneasy with the company and product. So I closed the window and did not confirm the order.

And what do you think happened?

They went ahead with the order and sent it to me anyways. I had to call their customer service and demand a full refund.

At first, they wanted me to pay for return shipping. So I asked for the supervisor and after being on a brief hold the original person on the phone came back on and said they'll just give me a full refund. They didn't even want their product back. If their product is really worth $99 retail and is being sold out all over the place wouldn't they want their product returned?

Nucific is just another diet pill scam. They've gotten sophisticated with their marketing video. I feel shame for so called Dr. Amy Lee hawking these things with her medical degree. (If she's even a real Dr., I don't know)

Bottom Line: No, I would not recommend this to a friend

Company Response from Nucific, LLC

Apr 3, 2017

Hi Sophie,

Thanks for your feedback. We offer our valued customers extreme discounts so they never run out of the products they love and save money doing it. I apologize if this was confusing during your ordering process.

I am happy that our customer service team was able to provide a full refund for you, and I am truly sorry that the order mistakenly went through.

For a full refund, we usually ask that the product to be sent back, as this is an industry standard. That way we know you gave the product a fair trial. However, in this case, since you did not intend to order the product, we made a special exception, so you did not have to go through that hassle, and now you can even try BIOX-4 for free!

Dr. Amy Lee is a triple board certified doctor that we are proud to have in the Nucific family. Please feel free to look up any of her patient reviews online, as well as where she practices.

I hope that this has helped clear up any confusion, and if you still have any additional questions or concerns, please feel free to email me directly at naomi.benson@nucific.com.

Thanks Sophie.

Helpful Review? 32 People Have Voted
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