About Off The Record

By Derek Lakin
HighYa Staff
Published on: Sep 11, 2017

Promoted as the smart way to fight your traffic ticket, Off The Record's mobile and web technologies promise to make it easy for the country’s more than 200 million drivers to fight tickets, keep violations off their record, and protect their insurance premiums from unjust penalties.

In fact, the website indicates it’s as easy as ordering take-out; the company also boasts a 97 percent success rate.

Compared to traditional traffic ticket lawyers, we’re told the process works over four steps and takes less than a minute. You won’t be required to mail in your ticket or show up in court, the company will send you real-time updates and allow you to communicate with your lawyer at any time, and you’ll be notified if any further action is required once your case is resolved.

But compared to the long-term costs associated with insurance rate hikes, should you choose to hire Off The Record? How do they compare to the competition? What about just handling it yourself? Let’s answer this question first.

Is It Possible to Fight a Traffic Ticket on Your Own?

While we're certainly not legal professionals, and the specifics surrounding your citation (the city, county, and state in which it was received; your previous driving history, the type of ticket and severity, etc.) can play a big impact, most drivers can contest traffic tickets.

However, the process is often intimidating, cumbersome, confusing, and time-intensive. After all, according to DMV.org, you’ll need to—at minimum—ensure that have legal proof that the ticket can be contested, that you have time to devote to (sometimes multiple) court appearances, and that you’re approaching the case using the best strategy.

As a result, as mentioned on the Off The Record site, the vast majority of drivers just choose to pay the fine. However, if you decide to contest your ticket and go to court without the help of a lawyer, Jalopnik’s Steve Lehto recommends:

  1. Reading the back of the ticket, which outlines how many days you have to respond.
  2. Entering a plea, such as Not Guilty.
  3. On your court date, dressing nice, arriving early, and pleasantly pleading your case, depending on your chosen strategy.

In the end, he emphasizes that “The bulk of the run-of-the-mill tickets get reduced in bargains like this. Why? Prosecutors often have 100 files to dispose of and time to only try 10 of them. The other 90 have to go away somehow. The lesser ones usually get the deals. But there is a lot of wiggle room in there. Every case the prosecutor can resolve by way of an agreement is one less that has to be dealt with later."

Don’t have the time or the know-how to go through the process yourself? Let’s find out what you’ll need to do with Off The Record’s app.

How Does the Off The Record App Work?

Currently only available for iOS devices, the Off The Record app works over the following steps (note: More or less, these steps also apply to their website):

  1. Take a picture of your ticket and send it in.
  2. Answer a few questions to tell them about your ticket.
  3. The company’s proprietary Smart Match platform will intelligently match one of their 250+ experienced lawyers to your ticket.
  4. You’ll pay one flat fee. If the case doesn’t go in your favor, you’re covered by their money back guarantee.

Screenshot of the Off The Record AppAfter taking a picture of your ticket and paying the one-time fee through their website or iOS app (pictured above), Off The Record will match you with an experienced lawyer who you can message at any time. Image credit: Apple Corporation

While we didn’t test the process ourselves, based on what we learned above, it seems that Off The Record’s app and website-based technology have the potential to save customers a lot of time, hassle, and frustration when contesting a traffic ticket. But does this mean they’ll always be able to completely avoid the violation from impacting your driving record?

What Are Some of the Possible Outcomes With Off The Record?

According to the company’s FAQ, they “work exclusively with traffic lawyers who have extensive experience dealing with all types of traffic matters,” which means they can contest all traffic violations, including popular ones like speeding, illegal use of the HOV lane, and negligent driving.

Regardless of the ticket type, Off The Record emphasizes that their primary goal is to get the ticket and the associated fine completely dismissed, which is most likely to occur if you have a spotless record, or if your ticket has errors or inconsistencies.

However, depending on the specifics of your case (as mentioned in the previous section), this might not always be possible. Other potential outcomes could include:

  • Non-Moving Reduction – Here, your lawyer will negotiate to have the charge reduced to a non-moving violation. This might still involve a (sometimes reduced) fine, but the violation will not appear on your driving record or impact insurance premiums.

  • Point Reduction – You’ll still have to pay a fine, but reducing the points associated with the violation could minimize its impact on your driving record.

  • Deferral – The current violation won’t appear on your record, as long as you don’t receive another one for a certain period of time. The Off The Record website indicates this is typically only implemented as a last resort.

  • School & Classes – Similarly, the state will drop the case if you agree to take some sort of traffic school or defensive driving class. Again, this is typically only used when no other options are available.

  • Committed (Case Lost) – While the company boasts a 97 percent success rate, sometimes nothing can be done to avoid the full penalty and the driving record impact of a violation.

How Much Does Off The Record Cost & What Are Their Eligibility Guidelines?

No prices were listed on the Off The Record website at the time of our research. We contacted the company for further information, but we have not yet received a response.

From an eligibility perspective, Off The Record’s FAQ indicates that their services are “available in most states and cities across the US. We’re working hard to make it available everywhere, and we add new cities each week.”

The only way to find out if they’ll be able to address your ticket is to take a picture of it and send it in through the app or website. If they can’t help (or even if they can and you simply choose not to proceed), you won’t have to pay anything.

If they can help, what will you pay? This seems to largely depend on the specifics of your case, although their FAQ emphasizes they “work hard to make sure we have the most competitive fees available anywhere. If you find a lawyer with a more competitive legal fee, let us know. We may be able to price match.”

Also, any legal fees you pay to the company do not include fines or court fees you’re assessed during the process.

OTR also offers a 100 percent money back guarantee if they’re not able to resolve your case, and you’ll know whether or not your ticket is eligible before you book your case.

If you have questions, Off The Record’s customer service department can be reached at (844) 687-2946 or team@offtherecord.com.

What Can We Learn From Off The Record Customer Reviews?

Outside of the company’s iOS app, we didn’t come across a lot of online customer feedback for Off The Record during our research.

On iTunes, the app had a total of 151 combined reviews, with an average rating of about 4.5 stars. There, most compliments appeared to revolve around effective results, ease of use, and solid customer support.

On the other hand, what few complaints there were frequently referenced no ticket dismissal and high prices.

From a company perspective, Off The Record was co-founded in 2015 by Alex Guirguis, who previously worked as a software engineer for Amazon and Golder Associates, as well as a Program Manager for Expedia.

According to an interview in GeekWire, Alex noted that OTR had its first customer 30 minutes after launching in the iOS App Store.

Off The Record vs. TIKD & Other Ticket Fighting Services

We talked earlier about the inconvenience of going to court, but the reality is that there are almost certainly at least a few traffic ticket lawyers in your area that can be hired to attend on your behalf. Going this route, CostHelper Personal Finance reports that the average speeding ticket costs somewhere between $900 and $2,500 to contest.

But it seems that Off The Record is one of the leaders in this niche, as the only other direct competitor we encountered during our research was TIKD. How do their key factors stack up?

Outside of the fact that they both promise to help you fight traffic tickets, they work fundamentally differently.

For example, with Off The Record, customers will pay a preset fee for legal services, as well as any fines or other money ordered due by the court. On the other hand, TIKD customers pay their associated fine to the company, who then “hires a qualified attorney on your behalf to challenge your ticket.” This payment can even be split into three installments.

But if any additional fines, court costs, or other additional costs arise, TIKD covers all of them. Then, if money is left over, they refund customers the difference.

How to Choose the Right Ticket Fighting Company?

Whether Off The Record, TIKD, or traditional legal counsel, WiseGeek notes that choosing representation can prove difficult, as there are many lawyers out there who focus on traffic tickets, hold significant experience, and boast “detailed knowledge of the technicalities of having a fine dismissed or reduced.”

As a result, they recommend focusing on using online consumer review sites like HighYa to distinguish the cream of the crop, as well as references from loved ones, and of course, each companies’ overall legal fees.

Once you’ve narrowed down your options, Avvo.com recommends also asking the following questions:

  • How long have you been handling traffic cases like mine?
  • How many traffic cases like mine have you successfully handled?
  • What would you consider a successful outcome in my case?
  • How much will you charge me?
  • Will you appear with me in court, or will you send someone else from your firm?

What Are Our Final Thoughts About Off The Record?

At the beginning of this article, we referenced some of the inherent difficulties in contesting traffic tickets, such as the system’s complexity and the time commitment involved. But as FindLaw.com outlines, even just deciding whether or not you should contest a ticket can be a relatively involved process.

In the end—again, while we didn’t test their services firsthand, it seems that Off The Record removes nearly all of these potential roadblocks and makes contesting traffic tickets quick, easy, and competitively priced.

On top of this, the company came with almost universally positive online customer feedback at the time of our research. And even if you don’t end up counting yourself among their 97 percent success rate, they seem to stand behind their services with a 100 percent money back guarantee.

Next: Did you recently receive a ticket or become involved in an accident? Read how much your auto insurance rates might go up as a result.


Read 295 Off The Record Customer Reviews and Complaints

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Average Customer Rating: 4.6
Rating Snapshot:
5 star: 249 4 star: 17 3 star: 2 2 star: 5 1 star:  22
Bottom Line: 91% would recommend it to a friend
Showing 1-11 of 295
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  • Couldn't decide who to choose at first

    • By Winston C.,
    • California,
    • Jan 25, 2020
    • Verified Reviewer

    I did some research and couldn't decide if I wanted to hire a private attorney for triple the price or go with Off The Record. After doing more research and reading the reviews, I'm so glad I went with them. They got my speeding ticket of going over 100+ DISMISSED.

    Bottom Line: Yes, I would recommend this to a friend

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  • Case review

    • By Eric C.,
    • California,
    • Jan 24, 2020
    • Verified Reviewer

    Have used Off The Record twice within the year and both times they fought them for me and got them dismissed. As someone that drives 120k+ miles per year, this is huge because we are not allowed traffic school. Will continue to be my go-to if the need arises.

    Bottom Line: Yes, I would recommend this to a friend

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  • NY ticket

    • By Srikanth P.,
    • New York, NY,
    • Jan 23, 2020
    • Verified Reviewer

    Really grateful to OTR for zeroing the points on my violation. The attorney was pretty responsive and I was keeping my fingers crossed. Four-point violation got nullified to zero. NY state is notoriously famous for ticketing in rural areas, but thanks to OTR and the attorney who handled my case.

    Bottom Line: Yes, I would recommend this to a friend

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  • Speeding, mud flaps, window tint

    • By Fabian M.,
    • Olivehurst, CA,
    • Jan 23, 2020
    • Verified Reviewer

    So I got a ticket for speeding, wide tires and window tinted, went online, found Off The Record so I gave it a try. I told them what happened, they accepted my case. All I did was just went and did my corrections windows and mud flaps and they did the rest. They ended up waving my ticket, didn’t have to pay anything but to Off The Record. It worked for me, no point on my record or higher insurance rate.

    Bottom Line: Yes, I would recommend this to a friend

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  • Ticket dismissed

    • By Lynne K.,
    • Battleground, WA,
    • Jan 22, 2020
    • Verified Reviewer

    This was the easiest and most convenient way to get a ticket dismissed. I paid online and sent them a picture of my ticket and they took care of everything and even texted me when the case was over! I will definitely use them again if I get another ticket. I would recommend this to anyone to keep tickets off your record. With my insurance rates, I couldn’t afford one more ticket on my record. I’m very happy with the results!

    Bottom Line: Yes, I would recommend this to a friend

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  • Clean sweep

    • By Nelson D.,
    • New York,
    • Jan 21, 2020
    • Verified Reviewer

    Off The Record rocks. I got a ticket for blowing a stop sign. So the officer said. I thought I stopped. I get the ticket.

    Angry, I look online for someone to fight the ticket. In my search Off The Record got the best reviews.

    The site says I don't have to show up for court and they take care of the rest. Just take a picture of the ticket, pay your fee, and they take it from there. I did just that.

    I would have been happy just to get no points and a fine.

    Off The Record did better. I just got a notice that my ticket was dismissed. Free and clear.

    I was notified of hearing dates and any postponements via email or on the site where you can follow your case. The lawyer assigned to your case does their job seamlessly and professionally.

    Off The Record and their team do exactly what they say they'll do. I could not be happier. I have been recommending them to anyone and everyone.

    Bookmark them and your next ticket or summons, just take a picture and let them handle it. Like the commercial says, "set it and forget it".

    Bottom Line: Yes, I would recommend this to a friend

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  • Definitely would recommend

    • By Crista P.,
    • Covina, CA,
    • Jan 21, 2020
    • Verified Reviewer

    I received a speeding ticket and I had heard of The Ticket Clinic but only bad reviews so when I saw Off The Record I was hesitant to try it, but I'm glad I did. It was very simple, fairly priced, and my attorney was so helpful and kept me informed, was always there to answer my questions, and I ended up having my ticket dismissed, which is gonna save me so much money on my insurance. I would definitely recommend Off The Record to my friends and family.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Speeding ticket significantly reduced

    • By Steven B.,
    • Boston, MA,
    • Jan 20, 2020
    • Verified Reviewer

    I was driving back from Canada through New York to Boston and got dinged for a speeding ticket. 26mph over the limit was going to give me a 6 point demerit and a massive $350+ fine. That's a very significant insurance increase.

    I used Ron to fight my speeding ticket. Although he couldn't get it completely expunged, he was able to get me a "no points" significantly reduced ticket (less than $180). This was not only a huge relief, but it saved me so much time and effort as Ron took care of everything.

    I highly recommend this service to anyone in need!

    Bottom Line: Yes, I would recommend this to a friend

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  • Great value, easy process

    • By Jay B.,
    • Seattle, WA,
    • Jan 19, 2020
    • Verified Reviewer

    I am no stranger to hiring a traffic lawyer. I have my regular lawyer that I love. However, when I get a ticket outside of my lawyer's area it is always a pain to find a new one.

    I am so glad I found this site. It made it super easy to find a traffic lawyer that handles ticket in a different jurisdiction. I didn't have to call a bunch of random lawyers and price them out. Just submit my request and boom, someone got back to me.

    The price charged is fair, service is good and the lawyer they found got the job done.

    Highly recommended.

    Bottom Line: Yes, I would recommend this to a friend

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  • Reduced, not dismissed

    • By Paul M.,
    • Washington,
    • Jan 17, 2020
    • Verified Reviewer

    After reading all the reviews, I expected these guys would be able to get my ticket dismissed, as it was erroneous. The police officer's equipment placed me doing 7 MPH faster than both my speedometer and the GPS on my phone were indicating (they both agreed). I was also going exactly the same speed as the other cars around me. Not to mention the officer was hiding behind a corner such that I couldn't even see him until I was 20 feet away, and I thought he was going to pull out in front of me.

    Never had any ticket in my entire life, and I expected this to go away. Instead it was "Reduced" to an "Expired Tabs" ticket. Which is silly, because my tabs aren't expired (and never have been).

    After I got the verdict, I asked 2 very pointed, very specific questions in plain English, and the response was just a re-hashing of an assertion I made in the first half of one of my questions. Thoroughly unimpressed.

    Bottom Line: No, I would not recommend this to a friend

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  • Worked like gangbusters!

    • By Jaison G.,
    • New York,
    • Jan 17, 2020
    • Verified Reviewer

    Off The Record is worth it. If you got a speeding ticket, they will virtually guarantee the violation gets removed from your record. I was clearly in the wrong, yet somehow Off The Record not only appeared in court on my behalf, they got my ticket amended to a "non-moving violation." Zero points and a minimal fine!! They are the real deal!

    Bottom Line: Yes, I would recommend this to a friend

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