About Off The Record

By Derek Lakin
HighYa Staff Published on: Sep 11, 2017

Promoted as the smart way to fight your traffic ticket, Off The Record's mobile and web technologies promise to make it easy for the country’s more than 200 million drivers to fight tickets, keep violations off their record, and protect their insurance premiums from unjust penalties.

In fact, the website indicates it’s as easy as ordering take-out; the company also boasts a 97 percent success rate.

Compared to traditional traffic ticket lawyers, we’re told the process works over four steps and takes less than a minute. You won’t be required to mail in your ticket or show up in court, the company will send you real-time updates and allow you to communicate with your lawyer at any time, and you’ll be notified if any further action is required once your case is resolved.

But compared to the long-term costs associated with insurance rate hikes, should you choose to hire Off The Record? How do they compare to the competition? What about just handling it yourself? Let’s answer this question first.

Is It Possible to Fight a Traffic Ticket on Your Own?

While we're certainly not legal professionals, and the specifics surrounding your citation (the city, county, and state in which it was received; your previous driving history, the type of ticket and severity, etc.) can play a big impact, most drivers can contest traffic tickets.

However, the process is often intimidating, cumbersome, confusing, and time-intensive. After all, according to DMV.org, you’ll need to—at minimum—ensure that have legal proof that the ticket can be contested, that you have time to devote to (sometimes multiple) court appearances, and that you’re approaching the case using the best strategy.

As a result, as mentioned on the Off The Record site, the vast majority of drivers just choose to pay the fine. However, if you decide to contest your ticket and go to court without the help of a lawyer, Jalopnik’s Steve Lehto recommends:

  1. Reading the back of the ticket, which outlines how many days you have to respond.
  2. Entering a plea, such as Not Guilty.
  3. On your court date, dressing nice, arriving early, and pleasantly pleading your case, depending on your chosen strategy.

In the end, he emphasizes that “The bulk of the run-of-the-mill tickets get reduced in bargains like this. Why? Prosecutors often have 100 files to dispose of and time to only try 10 of them. The other 90 have to go away somehow. The lesser ones usually get the deals. But there is a lot of wiggle room in there. Every case the prosecutor can resolve by way of an agreement is one less that has to be dealt with later."

Don’t have the time or the know-how to go through the process yourself? Let’s find out what you’ll need to do with Off The Record’s app.

How Does the Off The Record App Work?

Currently only available for iOS devices, the Off The Record app works over the following steps (note: More or less, these steps also apply to their website):

  1. Take a picture of your ticket and send it in.
  2. Answer a few questions to tell them about your ticket.
  3. The company’s proprietary Smart Match platform will intelligently match one of their 250+ experienced lawyers to your ticket.
  4. You’ll pay one flat fee. If the case doesn’t go in your favor, you’re covered by their money back guarantee.

Screenshot of the Off The Record AppAfter taking a picture of your ticket and paying the one-time fee through their website or iOS app (pictured above), Off The Record will match you with an experienced lawyer who you can message at any time. Image credit: Apple Corporation

While we didn’t test the process ourselves, based on what we learned above, it seems that Off The Record’s app and website-based technology have the potential to save customers a lot of time, hassle, and frustration when contesting a traffic ticket. But does this mean they’ll always be able to completely avoid the violation from impacting your driving record?

What Are Some of the Possible Outcomes With Off The Record?

According to the company’s FAQ, they “work exclusively with traffic lawyers who have extensive experience dealing with all types of traffic matters,” which means they can contest all traffic violations, including popular ones like speeding, illegal use of the HOV lane, and negligent driving.

Regardless of the ticket type, Off The Record emphasizes that their primary goal is to get the ticket and the associated fine completely dismissed, which is most likely to occur if you have a spotless record, or if your ticket has errors or inconsistencies.

However, depending on the specifics of your case (as mentioned in the previous section), this might not always be possible. Other potential outcomes could include:

  • Non-Moving Reduction – Here, your lawyer will negotiate to have the charge reduced to a non-moving violation. This might still involve a (sometimes reduced) fine, but the violation will not appear on your driving record or impact insurance premiums.

  • Point Reduction – You’ll still have to pay a fine, but reducing the points associated with the violation could minimize its impact on your driving record.

  • Deferral – The current violation won’t appear on your record, as long as you don’t receive another one for a certain period of time. The Off The Record website indicates this is typically only implemented as a last resort.

  • School & Classes – Similarly, the state will drop the case if you agree to take some sort of traffic school or defensive driving class. Again, this is typically only used when no other options are available.

  • Committed (Case Lost) – While the company boasts a 97 percent success rate, sometimes nothing can be done to avoid the full penalty and the driving record impact of a violation.

How Much Does Off The Record Cost & What Are Their Eligibility Guidelines?

No prices were listed on the Off The Record website at the time of our research. We contacted the company for further information, but we have not yet received a response.

From an eligibility perspective, Off The Record’s FAQ indicates that their services are “available in most states and cities across the US. We’re working hard to make it available everywhere, and we add new cities each week.”

The only way to find out if they’ll be able to address your ticket is to take a picture of it and send it in through the app or website. If they can’t help (or even if they can and you simply choose not to proceed), you won’t have to pay anything.

If they can help, what will you pay? This seems to largely depend on the specifics of your case, although their FAQ emphasizes they “work hard to make sure we have the most competitive fees available anywhere. If you find a lawyer with a more competitive legal fee, let us know. We may be able to price match.”

Also, any legal fees you pay to the company do not include fines or court fees you’re assessed during the process.

OTR also offers a 100 percent money back guarantee if they’re not able to resolve your case, and you’ll know whether or not your ticket is eligible before you book your case.

If you have questions, Off The Record’s customer service department can be reached at (844) 687-2946 or team@offtherecord.com.

What Can We Learn From Off The Record Customer Reviews?

Outside of the company’s iOS app, we didn’t come across a lot of online customer feedback for Off The Record during our research.

On iTunes, the app had a total of 151 combined reviews, with an average rating of about 4.5 stars. There, most compliments appeared to revolve around effective results, ease of use, and solid customer support.

On the other hand, what few complaints there were frequently referenced no ticket dismissal and high prices.

From a company perspective, Off The Record was co-founded in 2015 by Alex Guirguis, who previously worked as a software engineer for Amazon and Golder Associates, as well as a Program Manager for Expedia.

According to an interview in GeekWire, Alex noted that OTR had its first customer 30 minutes after launching in the iOS App Store.

Off The Record vs. TIKD & Other Ticket Fighting Services

We talked earlier about the inconvenience of going to court, but the reality is that there are almost certainly at least a few traffic ticket lawyers in your area that can be hired to attend on your behalf. Going this route, CostHelper Personal Finance reports that the average speeding ticket costs somewhere between $900 and $2,500 to contest.

But it seems that Off The Record is one of the leaders in this niche, as the only other direct competitor we encountered during our research was TIKD. How do their key factors stack up?

Outside of the fact that they both promise to help you fight traffic tickets, they work fundamentally differently.

For example, with Off The Record, customers will pay a preset fee for legal services, as well as any fines or other money ordered due by the court. On the other hand, TIKD customers pay their associated fine to the company, who then “hires a qualified attorney on your behalf to challenge your ticket.” This payment can even be split into three installments.

But if any additional fines, court costs, or other additional costs arise, TIKD covers all of them. Then, if money is left over, they refund customers the difference.

How to Choose the Right Ticket Fighting Company?

Whether Off The Record, TIKD, or traditional legal counsel, WiseGeek notes that choosing representation can prove difficult, as there are many lawyers out there who focus on traffic tickets, hold significant experience, and boast “detailed knowledge of the technicalities of having a fine dismissed or reduced.”

As a result, they recommend focusing on using online consumer review sites like HighYa to distinguish the cream of the crop, as well as references from loved ones, and of course, each companies’ overall legal fees.

Once you’ve narrowed down your options, Avvo.com recommends also asking the following questions:

  • How long have you been handling traffic cases like mine?
  • How many traffic cases like mine have you successfully handled?
  • What would you consider a successful outcome in my case?
  • How much will you charge me?
  • Will you appear with me in court, or will you send someone else from your firm?

What Are Our Final Thoughts About Off The Record?

At the beginning of this article, we referenced some of the inherent difficulties in contesting traffic tickets, such as the system’s complexity and the time commitment involved. But as FindLaw.com outlines, even just deciding whether or not you should contest a ticket can be a relatively involved process.

In the end—again, while we didn’t test their services firsthand, it seems that Off The Record removes nearly all of these potential roadblocks and makes contesting traffic tickets quick, easy, and competitively priced.

On top of this, the company came with almost universally positive online customer feedback at the time of our research. And even if you don’t end up counting yourself among their 97 percent success rate, they seem to stand behind their services with a 100 percent money back guarantee.

Next: Did you recently receive a ticket or become involved in an accident? Read how much your auto insurance rates might go up as a result.

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53 Consumer Reviews for Off The Record

Average Consumer Rating: 4.4
Rating Snapshot:
5 star: 44 4 star: 2 3 star: 0 2 star: 0 1 star:  7
Bottom Line: 87% would recommend it to a friend
Showing 1-11 of 53
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  • Excellent and professional

    • New York,
    • Nov 13, 2018
    • Verified Reviewer

    The lawyer at Off The Record represented me by providing the court my testimony, and I received a fair decision. With the amount of effort it would have taken me to go back to upstate where the ticket happened, it would have been impossible to get this reduction in fines and no points. I referred this service to another person but her ticket was in New Jersey, which didn’t work, but nevertheless, I will keep recommending Off The Record. Thank you for your help, it really was a huge relief to have a professional team help with this.

    Bottom Line: Yes, I would recommend this to a friend

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  • Glad I remembered this service

    • Washington,
    • Nov 12, 2018
    • Verified Reviewer

    When I recently received a speeding ticket, I was pretty bummed. It was the first I'd received one in decades. I was trying to figure out how I could fight it and wasn't looking forward to the distraction or to driving a couple hours to the court. I remembered hearing about Off The Record in a news story somewhere and decided to look it up. I tried not to get my hopes too high but figured the chance was well worth the $250 fee in my case, since there was a refund guarantee. It was too easy since all I had to do was upload my ticket and pay. It seemed "too good to be true," but my ticket was dropped. So I'd definitely recommend this service.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great app

    • Atlanta, GA,
    • Nov 11, 2018
    • Verified Reviewer

    Great app, highly recommend.

    I would defiantly use this app again if I have any traffic violations.

    It took like 3-4 days and then I got a message from my lawyer that the case was successfully dismissed by the state and I was happy.

    Bottom Line: Yes, I would recommend this to a friend

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  • Speeding ticket dismissed.

    • New York,
    • Nov 10, 2018
    • Verified Reviewer

    I got a 30 miles over speeding ticket in Massachusetts and found out about this app, so I thought I should give it a try. It was super easy; I only had to upload an image and the app together with the lawyer took care of everything else. Not only I got a 30 miles over ticket dismissed, I didn’t even have to worry about anything since I didn’t have to attend or do anything. I live in New York so going to Massachusetts would be a big hustle. I love this app!

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent work done by a team of incredible professionals, saved me an abundance of time. A+ performance.

    • Niskayuna, NY,
    • Nov 10, 2018
    • Verified Reviewer

    I loved the experience, it’s an easy way of taking care of a ticket without having to show up for court. Being that I am always on the road, it was difficult to appear in court and this app is definitely a life changer. I loved every minute of it.

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent service

    • Georgia,
    • Nov 10, 2018
    • Verified Reviewer

    Matching me with a lawyer was very quick, and my lawyer was very communicative and helpful in my case. If I had to seek out another lawyer for traffic related cases, I would probably come back to this site. One of the most ingenious websites created-helpful, convenient, and well-managed. I would definitely recommend this service to my friends.

    Bottom Line: Yes, I would recommend this to a friend

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  • No points

    • New York,
    • Nov 8, 2018
    • Verified Reviewer

    They were able to get me no points for a speeding ticket that was supposed to be 6 points. They are the best, and I would recommend them to anyone!

    Bottom Line: Yes, I would recommend this to a friend

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  • Traffic ticket resolution

    • Redmond, WA,
    • Nov 7, 2018
    • Verified Reviewer

    Jacques has helped me before with a prior ticket and he did a great job making sure that ticket doesn't show up on my records. Hence, I approached him again to resolve this new ticket that my daughter has got. And he definitely didn't disappoint us. He successfully managed to get the ticket dismissed, and we can't be happier.

    On top of it, I had a few questions to him regarding the process and how the insurance deals with my ticket. He took enough time to write multiple paragraphs explaining each and every scenario. That shows that he is not just taking money but is really interested in the client's interests. I really appreciate his dedication towards his clients.

    Bottom Line: Yes, I would recommend this to a friend

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  • Overall very pleased

    • Brooklyn, NY,
    • Nov 4, 2018
    • Verified Reviewer

    I received a ticket for driving in the HOV lane without enough persons in the car. I was advised that this kind of ticket meant points against your license, plus a fine. I use my vehicle for work and this would have meant a huge impediment for me. I had no idea of the cost of the fine, but the possibility of points on my license was enough to convince me to try this service. My brother-in-law told me about the site, and I am happy to say my lawyer won the case for me. The only issue that I had was that I was unable to get the info directly from my lawyer because of a glitch in the website. I was unable to thank him directly for his work. I received notification from New York City DMV of the outcome. Great job! Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • My lawyer was great

    • Clarkstown, NY,
    • Nov 3, 2018
    • Verified Reviewer

    I am very pleased with this service. My lawyer contacted me promptly and explained the procedure and told me he would represent me in court. My lawyer did a great job. He was able to lower my traffic charge to a parking ticket. Thank you so much for your services. Now I can work and be stress-free of losing my job, thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Speeding

    • San Diego, CA,
    • Nov 3, 2018
    • Verified Reviewer

    This app was very helpful and worked like a charm. I would use this again and recommend it to anyone going through the same situation. Thanks Off The Record. They cleared a speeding ticket that I was going more than 15 miles over the speed limit.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 1-11 of 53

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