Terrible service. I’m not one to really write bad reviews, I like to give fair chances and be understanding, especially during a pandemic.
If you have a ticket you can resolve yourself then DO NOT use this service. I was unable to appear in court due to my own personal issues. The lawyer didn’t get me off more than I could’ve gotten myself off and that was fine, that wasn’t the real issue.
There was an error made on my ticket, the amount was lowered to $262 but when I tried to schedule payment the amount was $761. The service clerk explained to me that there needs to be a correction made and the representative needed to settle it and file a motion.
Mind you this was back in May 2020, I’m usually very early when it comes to my payment and the final amount wasn’t due till September. ALL through July, August, and September I kept emailing the lawyer to PLEASE hurry and get this done so I can pay it off. Each time he reassured me he’d get it done and each time it NEVER got done. He even told me that I was the one that had make the correction even though I have literally no specific details of the case result! I ended up having to pay out $761 which is the full amount of the ticket as if no one fought it.
He assured me the motion was filed right before the due date which was 9/23. I end up having to communicate with their HR rep and she basically told me the motion wasn’t filed until the week I spoke to her, which was a week after the due date!
She conveys her sympathy and explains that this is in no way my fault and tells me that she will give me weekly updates on the status of the motion.
It is December 14th today and I have no clue what is going on in my case nor will I know moving forward. I am now almost at a $1k loss JUST because I trusted this service.
If I could show you the back and forth emails of how terrible they communicated and how patient I was with them, you’d think I was too easy on them.
This is ridiculous and now no one is responding to me in regards to my money.
Length of Use: 3–6 months
Bottom Line: No, I would not recommend this to a friend