About Off The Record

By Derek Lakin
HighYa Staff
Published on: Sep 11, 2017

Promoted as the smart way to fight your traffic ticket, Off The Record's mobile and web technologies promise to make it easy for the country’s more than 200 million drivers to fight tickets, keep violations off their record, and protect their insurance premiums from unjust penalties.

In fact, the website indicates it’s as easy as ordering take-out; the company also boasts a 97 percent success rate.

Compared to traditional traffic ticket lawyers, we’re told the process works over four steps and takes less than a minute. You won’t be required to mail in your ticket or show up in court, the company will send you real-time updates and allow you to communicate with your lawyer at any time, and you’ll be notified if any further action is required once your case is resolved.

But compared to the long-term costs associated with insurance rate hikes, should you choose to hire Off The Record? How do they compare to the competition? What about just handling it yourself? Let’s answer this question first.

Is It Possible to Fight a Traffic Ticket on Your Own?

While we're certainly not legal professionals, and the specifics surrounding your citation (the city, county, and state in which it was received; your previous driving history, the type of ticket and severity, etc.) can play a big impact, most drivers can contest traffic tickets.

However, the process is often intimidating, cumbersome, confusing, and time-intensive. After all, according to DMV.org, you’ll need to—at minimum—ensure that have legal proof that the ticket can be contested, that you have time to devote to (sometimes multiple) court appearances, and that you’re approaching the case using the best strategy.

As a result, as mentioned on the Off The Record site, the vast majority of drivers just choose to pay the fine. However, if you decide to contest your ticket and go to court without the help of a lawyer, Jalopnik’s Steve Lehto recommends:

  1. Reading the back of the ticket, which outlines how many days you have to respond.
  2. Entering a plea, such as Not Guilty.
  3. On your court date, dressing nice, arriving early, and pleasantly pleading your case, depending on your chosen strategy.

In the end, he emphasizes that “The bulk of the run-of-the-mill tickets get reduced in bargains like this. Why? Prosecutors often have 100 files to dispose of and time to only try 10 of them. The other 90 have to go away somehow. The lesser ones usually get the deals. But there is a lot of wiggle room in there. Every case the prosecutor can resolve by way of an agreement is one less that has to be dealt with later."

Don’t have the time or the know-how to go through the process yourself? Let’s find out what you’ll need to do with Off The Record’s app.

How Does the Off The Record App Work?

Currently only available for iOS devices, the Off The Record app works over the following steps (note: More or less, these steps also apply to their website):

  1. Take a picture of your ticket and send it in.
  2. Answer a few questions to tell them about your ticket.
  3. The company’s proprietary Smart Match platform will intelligently match one of their 250+ experienced lawyers to your ticket.
  4. You’ll pay one flat fee. If the case doesn’t go in your favor, you’re covered by their money back guarantee.

Screenshot of the Off The Record AppAfter taking a picture of your ticket and paying the one-time fee through their website or iOS app (pictured above), Off The Record will match you with an experienced lawyer who you can message at any time. Image credit: Apple Corporation

While we didn’t test the process ourselves, based on what we learned above, it seems that Off The Record’s app and website-based technology have the potential to save customers a lot of time, hassle, and frustration when contesting a traffic ticket. But does this mean they’ll always be able to completely avoid the violation from impacting your driving record?

What Are Some of the Possible Outcomes With Off The Record?

According to the company’s FAQ, they “work exclusively with traffic lawyers who have extensive experience dealing with all types of traffic matters,” which means they can contest all traffic violations, including popular ones like speeding, illegal use of the HOV lane, and negligent driving.

Regardless of the ticket type, Off The Record emphasizes that their primary goal is to get the ticket and the associated fine completely dismissed, which is most likely to occur if you have a spotless record, or if your ticket has errors or inconsistencies.

However, depending on the specifics of your case (as mentioned in the previous section), this might not always be possible. Other potential outcomes could include:

  • Non-Moving Reduction – Here, your lawyer will negotiate to have the charge reduced to a non-moving violation. This might still involve a (sometimes reduced) fine, but the violation will not appear on your driving record or impact insurance premiums.

  • Point Reduction – You’ll still have to pay a fine, but reducing the points associated with the violation could minimize its impact on your driving record.

  • Deferral – The current violation won’t appear on your record, as long as you don’t receive another one for a certain period of time. The Off The Record website indicates this is typically only implemented as a last resort.

  • School & Classes – Similarly, the state will drop the case if you agree to take some sort of traffic school or defensive driving class. Again, this is typically only used when no other options are available.

  • Committed (Case Lost) – While the company boasts a 97 percent success rate, sometimes nothing can be done to avoid the full penalty and the driving record impact of a violation.

How Much Does Off The Record Cost & What Are Their Eligibility Guidelines?

No prices were listed on the Off The Record website at the time of our research. We contacted the company for further information, but we have not yet received a response.

From an eligibility perspective, Off The Record’s FAQ indicates that their services are “available in most states and cities across the US. We’re working hard to make it available everywhere, and we add new cities each week.”

The only way to find out if they’ll be able to address your ticket is to take a picture of it and send it in through the app or website. If they can’t help (or even if they can and you simply choose not to proceed), you won’t have to pay anything.

If they can help, what will you pay? This seems to largely depend on the specifics of your case, although their FAQ emphasizes they “work hard to make sure we have the most competitive fees available anywhere. If you find a lawyer with a more competitive legal fee, let us know. We may be able to price match.”

Also, any legal fees you pay to the company do not include fines or court fees you’re assessed during the process.

OTR also offers a 100 percent money back guarantee if they’re not able to resolve your case, and you’ll know whether or not your ticket is eligible before you book your case.

If you have questions, Off The Record’s customer service department can be reached at (844) 687-2946 or team@offtherecord.com.

What Can We Learn From Off The Record Customer Reviews?

Outside of the company’s iOS app, we didn’t come across a lot of online customer feedback for Off The Record during our research.

On iTunes, the app had a total of 151 combined reviews, with an average rating of about 4.5 stars. There, most compliments appeared to revolve around effective results, ease of use, and solid customer support.

On the other hand, what few complaints there were frequently referenced no ticket dismissal and high prices.

From a company perspective, Off The Record was co-founded in 2015 by Alex Guirguis, who previously worked as a software engineer for Amazon and Golder Associates, as well as a Program Manager for Expedia.

According to an interview in GeekWire, Alex noted that OTR had its first customer 30 minutes after launching in the iOS App Store.

Off The Record vs. TIKD & Other Ticket Fighting Services

We talked earlier about the inconvenience of going to court, but the reality is that there are almost certainly at least a few traffic ticket lawyers in your area that can be hired to attend on your behalf. Going this route, CostHelper Personal Finance reports that the average speeding ticket costs somewhere between $900 and $2,500 to contest.

But it seems that Off The Record is one of the leaders in this niche, as the only other direct competitor we encountered during our research was TIKD. How do their key factors stack up?

Outside of the fact that they both promise to help you fight traffic tickets, they work fundamentally differently.

For example, with Off The Record, customers will pay a preset fee for legal services, as well as any fines or other money ordered due by the court. On the other hand, TIKD customers pay their associated fine to the company, who then “hires a qualified attorney on your behalf to challenge your ticket.” This payment can even be split into three installments.

But if any additional fines, court costs, or other additional costs arise, TIKD covers all of them. Then, if money is left over, they refund customers the difference.

How to Choose the Right Ticket Fighting Company?

Whether Off The Record, TIKD, or traditional legal counsel, WiseGeek notes that choosing representation can prove difficult, as there are many lawyers out there who focus on traffic tickets, hold significant experience, and boast “detailed knowledge of the technicalities of having a fine dismissed or reduced.”

As a result, they recommend focusing on using online consumer review sites like HighYa to distinguish the cream of the crop, as well as references from loved ones, and of course, each companies’ overall legal fees.

Once you’ve narrowed down your options, Avvo.com recommends also asking the following questions:

  • How long have you been handling traffic cases like mine?
  • How many traffic cases like mine have you successfully handled?
  • What would you consider a successful outcome in my case?
  • How much will you charge me?
  • Will you appear with me in court, or will you send someone else from your firm?

What Are Our Final Thoughts About Off The Record?

At the beginning of this article, we referenced some of the inherent difficulties in contesting traffic tickets, such as the system’s complexity and the time commitment involved. But as FindLaw.com outlines, even just deciding whether or not you should contest a ticket can be a relatively involved process.

In the end—again, while we didn’t test their services firsthand, it seems that Off The Record removes nearly all of these potential roadblocks and makes contesting traffic tickets quick, easy, and competitively priced.

On top of this, the company came with almost universally positive online customer feedback at the time of our research. And even if you don’t end up counting yourself among their 97 percent success rate, they seem to stand behind their services with a 100 percent money back guarantee.

Next: Did you recently receive a ticket or become involved in an accident? Read how much your auto insurance rates might go up as a result.

Read 319 Off The Record Customer Reviews and Complaints

Write a Review
Average Customer Rating: 4.6
Rating Snapshot:
5 star: 269 4 star: 18 3 star: 2 2 star: 5 1 star:  25
Bottom Line: 90% would recommend it to a friend
Showing 1-11 of 319
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  • My lawyer decided not to even go to court for me

    • By Pete Gurdal,
    • Childress County, TX,
    • Nov 1, 2017
    • Verified Reviewer

    I hired Off The Record for a speeding ticket I received in Childress, Texas and thought they would hire a good representative for me. I will sadly say they did not hire a good lawyer for me. They accepted the deferral offer from the court and sent it to me. I asked if he was going to court and his assistant said: "No there is no need to because he was already given the plea offers and options from the court." $300 for deferred disposition with 90 days unsupervised probation. Pay $175 fine or go to court.

    Anyone probably could've accepted the offer from the court. I did not need to pay $175 to Off The Record to find out. I started to question my decision on hiring Off The Record. They said the lawyer made a counter offer for "$200 with 30 days, but that wasn't received very well at all." I found it despicable that they hardly even tried to help with my case.

    Outcomes for me:

    - I would have saved money if I did not hire Off The Record.

    - I thought the lawyer would have at least gone to court and contested the fine.

    - I believe when they try to make a deal out of court, the court does not accept it as seriously as in court.

    Slow down in any city or county when you are on any highway because they need the money. A little FYI.

    Bottom Line: No, I would not recommend this to a friend

  • New York residents, do not use this

    The attorney assigned to my case only worked with the district attorney's office and the only offer I had was to pay $400 for the traffic diversion plus the $200 I paid to Off The Record. They will not reimburse if you can pay the fine for the diversion program. I am paying $600 for going 15 MPH over the speed limit in a work zone. Anyone can call or go to a DA website and do the same thing. I had them look into my case prior to payment and said I should defiantly fight this ticket with them. I found many reviews of other customers having horrible experiences. Do yourself a favor and just pay the fine and leave the middlemen out of this.

    Bottom Line: No, I would not recommend this to a friend

  • Hated it

    • By Danielle G.,
    • California,
    • Jun 22, 2018
    • Verified Reviewer

    I absolutely hate this service. I feel so lied to. I just got off the phone with my insurance which doubled because this ticket did not come off my record. The lawyer I was assigned wasn't helpful at all and gave me a number that is even working to figure out what happened in court on my own. I am crying right now because I feel like I was scammed and now a judge will probably not help me because my ticket is so old. Do not ever use this service! Negative stars.

    Bottom Line: No, I would not recommend this to a friend

  • Possible scam

    • By Eddie T.,
    • California,
    • Jun 23, 2018
    • Verified Reviewer

    Hello everyone. I've been trying to use this site for a speeding I recently received. I have left multiple voicemails and emails with no response. Just like everyone else, before spending $300 plus, I would like to hear their company’s process on fighting tickets. I would not recommend this app/site.

    Bottom Line: No, I would not recommend this to a friend

  • Terrible experience

    • By Seth D.,
    • Atlanta, GA,
    • Sep 28, 2018
    • Verified Reviewer

    So my case took about six months as the lawyer kept pushing back the trial for reasons unbeknownst to me. Once the case was over, the lawyer claimed that he was able to reduce the ticket to a non-moving violation resulting in zero points, but the same fine.

    Cool, the points were what concerned me. I check my GA MVR report a few days later and see I was found guilty on the original charge with 3 points. I follow up with Off The Record and go back and forth with the lawyer.

    They finally issued me a refund, but will only issue it to the original card I paid with - a card I canceled about 5 months prior to the refund. I ask Off The Record if they will provide a different refund method; the answer is no.

    Long story short, they claim they sent the refund back to the original card and I need to contact the issuer to get my money back. Problem is, I don't know if it was a Chase or Citi card; so I contact both and neither have a record of receiving a credit from OTR.

    TL;DR: I did not get my fine or points reduced, and I did not get a refund. Scam company.

    Bottom Line: No, I would not recommend this to a friend

  • It's a scam

    • By Dave E.,
    • Texas,
    • Oct 10, 2018
    • Verified Reviewer

    Do not use this service, it's a scam. This is supposed to be their number, 8446872946, but if you have problems, they do not answer. I repeat, DO NOT use this SERVICE. It's a scam!

    Bottom Line: No, I would not recommend this to a friend

  • Better off without their services

    • By Ernest Y.,
    • Los Angeles, CA,
    • Nov 2, 2018
    • Verified Reviewer

    Eight months later, I ended up paying the fine, plus their charge, which was roughly equivalent to the fine. Plus extension fees and Traffic School.

    What a waste of time and money.

    Bottom Line: No, I would not recommend this to a friend

  • The worst experiences ever

    • By Isaiah C.,
    • Queens, NY,
    • Dec 1, 2018
    • Verified Reviewer

    First, the only time they communicate with you is when you pay them, there was no communication. Also, the day before my case no one contacted me, I had to keep emailing the site. Then after the case, I had to go on DMV and find out I got 3 points. Then, later on that night, the lawyer wrote me. I could have handled this myself. I do not recommend anyone from NY to deal with this company, terrible service, and they did not refund my money. Thumbs down.

    Bottom Line: No, I would not recommend this to a friend

  • Terrible service

    • By Manny M.,
    • New York,
    • Jan 8, 2019
    • Verified Reviewer

    The lawyer didn’t even attempt to fight it all the way. They took my case only to let me know after that the jurisdiction doesn’t reduce speed or fines because of judge's orders. Also, I did not get a refund as promised. Get a lawyer the traditional way.

    Bottom Line: No, I would not recommend this to a friend

  • Total scam

    • By Elliott W.,
    • Los Angeles, CA,
    • Feb 20, 2019
    • Verified Reviewer

    They boast some 97% success rate or some bull crap like that. What they don't tell you is that apparently that includes the traffic school option. Well, I don't need to pay your lawyers $200+ PLUS my fine PLUS extra money in court fees just to take an option that I could've done initially by myself. I am super skeptical of half the reviews on here. Yes, some look real, but some really don't.

    Caveat emptor and read the fine print y'all. Pretty scammy if you ask me.

    Bottom Line: No, I would not recommend this to a friend

  • Ticket

    • By Batcho K.,
    • Brooklyn, NY,
    • Mar 12, 2019
    • Verified Reviewer

    Off The Record is the worst solution for your ticket. You will end up paying $299 for their service and your ticket will be more. I got an $80 ticket in New Jersey, I could not go to court so I tried Off The Record. I ended up paying $299 for service and also my ticket became $345. It is an absolute disaster, I would not recommend it to anyone, not even to my enemy. They are just robbing you.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-11 of 319

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