About Off The Record

By Derek Lakin
HighYa Staff Published on: Sep 11, 2017

Promoted as the smart way to fight your traffic ticket, Off The Record's mobile and web technologies promise to make it easy for the country’s more than 200 million drivers to fight tickets, keep violations off their record, and protect their insurance premiums from unjust penalties.

In fact, the website indicates it’s as easy as ordering take-out; the company also boasts a 97 percent success rate.

Compared to traditional traffic ticket lawyers, we’re told the process works over four steps and takes less than a minute. You won’t be required to mail in your ticket or show up in court, the company will send you real-time updates and allow you to communicate with your lawyer at any time, and you’ll be notified if any further action is required once your case is resolved.

But compared to the long-term costs associated with insurance rate hikes, should you choose to hire Off The Record? How do they compare to the competition? What about just handling it yourself? Let’s answer this question first.

Is It Possible to Fight a Traffic Ticket on Your Own?

While we're certainly not legal professionals, and the specifics surrounding your citation (the city, county, and state in which it was received; your previous driving history, the type of ticket and severity, etc.) can play a big impact, most drivers can contest traffic tickets.

However, the process is often intimidating, cumbersome, confusing, and time-intensive. After all, according to DMV.org, you’ll need to—at minimum—ensure that have legal proof that the ticket can be contested, that you have time to devote to (sometimes multiple) court appearances, and that you’re approaching the case using the best strategy.

As a result, as mentioned on the Off The Record site, the vast majority of drivers just choose to pay the fine. However, if you decide to contest your ticket and go to court without the help of a lawyer, Jalopnik’s Steve Lehto recommends:

  1. Reading the back of the ticket, which outlines how many days you have to respond.
  2. Entering a plea, such as Not Guilty.
  3. On your court date, dressing nice, arriving early, and pleasantly pleading your case, depending on your chosen strategy.

In the end, he emphasizes that “The bulk of the run-of-the-mill tickets get reduced in bargains like this. Why? Prosecutors often have 100 files to dispose of and time to only try 10 of them. The other 90 have to go away somehow. The lesser ones usually get the deals. But there is a lot of wiggle room in there. Every case the prosecutor can resolve by way of an agreement is one less that has to be dealt with later."

Don’t have the time or the know-how to go through the process yourself? Let’s find out what you’ll need to do with Off The Record’s app.

How Does the Off The Record App Work?

Currently only available for iOS devices, the Off The Record app works over the following steps (note: More or less, these steps also apply to their website):

  1. Take a picture of your ticket and send it in.
  2. Answer a few questions to tell them about your ticket.
  3. The company’s proprietary Smart Match platform will intelligently match one of their 250+ experienced lawyers to your ticket.
  4. You’ll pay one flat fee. If the case doesn’t go in your favor, you’re covered by their money back guarantee.

Screenshot of the Off The Record AppAfter taking a picture of your ticket and paying the one-time fee through their website or iOS app (pictured above), Off The Record will match you with an experienced lawyer who you can message at any time. Image credit: Apple Corporation

While we didn’t test the process ourselves, based on what we learned above, it seems that Off The Record’s app and website-based technology have the potential to save customers a lot of time, hassle, and frustration when contesting a traffic ticket. But does this mean they’ll always be able to completely avoid the violation from impacting your driving record?

What Are Some of the Possible Outcomes With Off The Record?

According to the company’s FAQ, they “work exclusively with traffic lawyers who have extensive experience dealing with all types of traffic matters,” which means they can contest all traffic violations, including popular ones like speeding, illegal use of the HOV lane, and negligent driving.

Regardless of the ticket type, Off The Record emphasizes that their primary goal is to get the ticket and the associated fine completely dismissed, which is most likely to occur if you have a spotless record, or if your ticket has errors or inconsistencies.

However, depending on the specifics of your case (as mentioned in the previous section), this might not always be possible. Other potential outcomes could include:

  • Non-Moving Reduction – Here, your lawyer will negotiate to have the charge reduced to a non-moving violation. This might still involve a (sometimes reduced) fine, but the violation will not appear on your driving record or impact insurance premiums.

  • Point Reduction – You’ll still have to pay a fine, but reducing the points associated with the violation could minimize its impact on your driving record.

  • Deferral – The current violation won’t appear on your record, as long as you don’t receive another one for a certain period of time. The Off The Record website indicates this is typically only implemented as a last resort.

  • School & Classes – Similarly, the state will drop the case if you agree to take some sort of traffic school or defensive driving class. Again, this is typically only used when no other options are available.

  • Committed (Case Lost) – While the company boasts a 97 percent success rate, sometimes nothing can be done to avoid the full penalty and the driving record impact of a violation.

How Much Does Off The Record Cost & What Are Their Eligibility Guidelines?

No prices were listed on the Off The Record website at the time of our research. We contacted the company for further information, but we have not yet received a response.

From an eligibility perspective, Off The Record’s FAQ indicates that their services are “available in most states and cities across the US. We’re working hard to make it available everywhere, and we add new cities each week.”

The only way to find out if they’ll be able to address your ticket is to take a picture of it and send it in through the app or website. If they can’t help (or even if they can and you simply choose not to proceed), you won’t have to pay anything.

If they can help, what will you pay? This seems to largely depend on the specifics of your case, although their FAQ emphasizes they “work hard to make sure we have the most competitive fees available anywhere. If you find a lawyer with a more competitive legal fee, let us know. We may be able to price match.”

Also, any legal fees you pay to the company do not include fines or court fees you’re assessed during the process.

OTR also offers a 100 percent money back guarantee if they’re not able to resolve your case, and you’ll know whether or not your ticket is eligible before you book your case.

If you have questions, Off The Record’s customer service department can be reached at (844) 687-2946 or team@offtherecord.com.

What Can We Learn From Off The Record Customer Reviews?

Outside of the company’s iOS app, we didn’t come across a lot of online customer feedback for Off The Record during our research.

On iTunes, the app had a total of 151 combined reviews, with an average rating of about 4.5 stars. There, most compliments appeared to revolve around effective results, ease of use, and solid customer support.

On the other hand, what few complaints there were frequently referenced no ticket dismissal and high prices.

From a company perspective, Off The Record was co-founded in 2015 by Alex Guirguis, who previously worked as a software engineer for Amazon and Golder Associates, as well as a Program Manager for Expedia.

According to an interview in GeekWire, Alex noted that OTR had its first customer 30 minutes after launching in the iOS App Store.

Off The Record vs. TIKD & Other Ticket Fighting Services

We talked earlier about the inconvenience of going to court, but the reality is that there are almost certainly at least a few traffic ticket lawyers in your area that can be hired to attend on your behalf. Going this route, CostHelper Personal Finance reports that the average speeding ticket costs somewhere between $900 and $2,500 to contest.

But it seems that Off The Record is one of the leaders in this niche, as the only other direct competitor we encountered during our research was TIKD. How do their key factors stack up?

Outside of the fact that they both promise to help you fight traffic tickets, they work fundamentally differently.

For example, with Off The Record, customers will pay a preset fee for legal services, as well as any fines or other money ordered due by the court. On the other hand, TIKD customers pay their associated fine to the company, who then “hires a qualified attorney on your behalf to challenge your ticket.” This payment can even be split into three installments.

But if any additional fines, court costs, or other additional costs arise, TIKD covers all of them. Then, if money is left over, they refund customers the difference.

How to Choose the Right Ticket Fighting Company?

Whether Off The Record, TIKD, or traditional legal counsel, WiseGeek notes that choosing representation can prove difficult, as there are many lawyers out there who focus on traffic tickets, hold significant experience, and boast “detailed knowledge of the technicalities of having a fine dismissed or reduced.”

As a result, they recommend focusing on using online consumer review sites like HighYa to distinguish the cream of the crop, as well as references from loved ones, and of course, each companies’ overall legal fees.

Once you’ve narrowed down your options, Avvo.com recommends also asking the following questions:

  • How long have you been handling traffic cases like mine?
  • How many traffic cases like mine have you successfully handled?
  • What would you consider a successful outcome in my case?
  • How much will you charge me?
  • Will you appear with me in court, or will you send someone else from your firm?

What Are Our Final Thoughts About Off The Record?

At the beginning of this article, we referenced some of the inherent difficulties in contesting traffic tickets, such as the system’s complexity and the time commitment involved. But as FindLaw.com outlines, even just deciding whether or not you should contest a ticket can be a relatively involved process.

In the end—again, while we didn’t test their services firsthand, it seems that Off The Record removes nearly all of these potential roadblocks and makes contesting traffic tickets quick, easy, and competitively priced.

On top of this, the company came with almost universally positive online customer feedback at the time of our research. And even if you don’t end up counting yourself among their 97 percent success rate, they seem to stand behind their services with a 100 percent money back guarantee.

Next: Did you recently receive a ticket or become involved in an accident? Read how much your auto insurance rates might go up as a result.

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!

73 Consumer Reviews for Off The Record

Average Consumer Rating: 4.4
Rating Snapshot:
5 star: 59 4 star: 4 3 star: 0 2 star: 2 1 star:  8
Bottom Line: 86% would recommend it to a friend
Showing 1-11 of 73
Sort reviews by:

  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Great job

    • California,
    • Dec 9, 2018
    • Verified Reviewer

    I've got a red light blinking ticket, but Off The Record lawyer took care of this as dismissal.

    This is a miracle job and I want to introduce all of my neighbors.

    I appreciate Jessica, who is a lawyer of this company, again.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • My ticket got dismissed

    • California,
    • Dec 8, 2018
    • Verified Reviewer

    The website is easy to use and attorneys are very professional. My case is handled in a timely manner. Attorneys take their time and patience to answer my questions. Overall, the experience is great.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Not great for out of state

    • Rancho Mission Viejo, CA,
    • Dec 5, 2018
    • Verified Reviewer

    I was attracted to this company by marketing specifically directed toward out of state tickets as well as an indication that this company could get my ticket dismissed or reduced to a non-moving violation. This was the major factor in choosing them, as all out of state moving violation tickets get the same one point on their record in California. The attorney hired by OTR did not seem to understand this fact.

    OTR did negotiate a change in the type of moving violation, which would have reduced the number of points on my license had I been an in-state driver. Thus, they appear to be a good option for in-state tickets. However, this reduction achieved absolutely nothing for me in terms of points. While the cost was essentially a wash as the reduction eliminated a "Driver Responsibility Fee," it did not achieve what I wanted. The financial situation did not balance out the time involved.

    Even worse, the attorney hired by OTR informed me that, contrary to OTR's promise that I would pay nothing more than the initial fee, if I chose to reject the negotiated offer, I would have to pay them hundreds of dollars more, and travel cross-country to show up in court. I reluctantly accepted the negotiated outcome, but would not hire OTR again for an out of state ticket. I did look at the guarantee, but found that the small print, contrary to the large print in the advertising material, offered no guarantee if the result was something that would have reduced points for an in-state driver, even if it did not have the same impact for an out of state driver. This tells me that I am not the only customer who had this issue.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 2 people found this review helpful

    The worst experiences ever

    • Queens, NY,
    • Dec 1, 2018
    • Verified Reviewer

    First, the only time they communicate with you is when you pay them, there was no communication. Also, the day before my case no one contacted me, I had to keep emailing the site. Then after the case, I had to go on DMV and find out I got 3 points. Then, later on that night, the lawyer wrote me. I could have handled this myself. I do not recommend anyone from NY to deal with this company, terrible service, and they did not refund my money. Thumbs down.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Thank you

    • Lewiston, NY,
    • Nov 29, 2018
    • Verified Reviewer

    Off The Record was so helpful and quick to answer any questions I had, and very successful in handling my case. From right when I contacted them, they were very helpful in explaining the process and confident they could help.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • It works

    • Tacoma, WA,
    • Nov 29, 2018
    • Verified Reviewer

    I got a ticket for doing approximately 55 in a 40. It was a local Sheriff's Lieutenant. The ticket was for $136.00. Off the record was thankfully being advertised on my Facebook account that day. It was like they knew. And they might have, lol. Anyways, I gave them a $250.00 deposit (refundable, I believe, if case not won). A representative lawyer contacted me the same day via the OFD app. Explained how the process would work and asked if I had any questions. About 3 months later I got an alert on the app saying my case was dismissed. Done, over, and thank you very much Off The Record. Job well done.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Excellent experience

    • Port Orchard, WA,
    • Nov 28, 2018
    • Verified Reviewer

    Just a quick note to say that Off The Record was awesome!

    I sent them a photo of my ticket and a brief explanation of the citation and circumstance and they handled EVERYTHING! The case was DISMISSED!

    Attorney Jacques LeJeune was fantastic. I received personal attention with excellent communication and explanations. Overall I would do this again in a heartbeat if I get another ticket. This service will be recommended to all.

    Thanks Off The Record.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Good but...

    • Vermont,
    • Nov 28, 2018
    • Verified Reviewer

    I paid 50% more for this ticket than a different ticket I had gotten. When I received my ticket, I called around, I wanted to talk to a lawyer and get their opinion - to fight or to appeal. The thing is, nobody talks unless you hire them. I found Off The Record and I still never got to speak with my attorney. I was only ever able to speak with a representative of his. They were prompt in response and helped me, but it aggravated me that I couldn’t speak with the one going to court for me. My ticket was successfully dismissed.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Speeding ticket

    • Worcester, MA,
    • Nov 26, 2018
    • Verified Reviewer

    My granddaughter got a speeding ticket in New Hampshire and Off The Record helped her successfully beat the ticket. They were great. Hopefully, I won't have to use them again, but if I was in that situation again, I most certainly would.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Ticket for holding my phone at a red light!

    • Beverly Hills, CA,
    • Nov 26, 2018
    • Verified Reviewer

    I received a ticket for texting while driving because the motorcycle officer saw that my phone was in my hand while I was stopped at a red light. I wasn't texting and I tried to explain that to the officer, he refused to hear my side. I hired a lawyer from Off The Record and I'm extremely elated that I won the case.

    What happened was while I was stopped at the red light, my cell phone was plugged in and laying on my console. The moonroof was open and it was very hot that day. My hand was on the car console and it slipped off the console hitting the charger cord forcing my phone up in the air, and it landed onto my leg.

    I was wearing shorts and so the phone was directly on my skin and it was hot from being in the sun and was burning my skin. As a result, I picked the phone up off my leg and put it on the passenger seat. The entire time this happened, the light was still red.

    A motorcycle officer came up from the right side, he saw the phone in my hand and that I dropped it on the passenger seat. He said to me "you're not supposed to text and drive." I said I wasn't texting and I'm not driving, please let me explain.

    The officer replied "no!" He said that having the phone in my hand behind a wheel, even though it wasn't moving, is considered texting while driving and then, he gave me the ticket which, was about $160.00.

    Thank you, Off The Record, for taking my case and fighting for justice, which prevailed!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    Speeding ticket

    • New York,
    • Nov 25, 2018
    • Verified Reviewer

    Got a speeding ticket, could have had it reduced to 2 points if I had just mailed in a non guilty plea. But ended up paying $299 for the lawyer and still getting the same result and still having to pay the ticket.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 73

Write a Review for Off The Record!

Share your experience to help others shop smarter & discover great products.

Write a Review