About Off The Record

By Derek Lakin
HighYa Staff Published on: Sep 11, 2017

Promoted as the smart way to fight your traffic ticket, Off The Record's mobile and web technologies promise to make it easy for the country’s more than 200 million drivers to fight tickets, keep violations off their record, and protect their insurance premiums from unjust penalties.

In fact, the website indicates it’s as easy as ordering take-out; the company also boasts a 97 percent success rate.

Compared to traditional traffic ticket lawyers, we’re told the process works over four steps and takes less than a minute. You won’t be required to mail in your ticket or show up in court, the company will send you real-time updates and allow you to communicate with your lawyer at any time, and you’ll be notified if any further action is required once your case is resolved.

But compared to the long-term costs associated with insurance rate hikes, should you choose to hire Off The Record? How do they compare to the competition? What about just handling it yourself? Let’s answer this question first.

Is It Possible to Fight a Traffic Ticket on Your Own?

While we're certainly not legal professionals, and the specifics surrounding your citation (the city, county, and state in which it was received; your previous driving history, the type of ticket and severity, etc.) can play a big impact, most drivers can contest traffic tickets.

However, the process is often intimidating, cumbersome, confusing, and time-intensive. After all, according to DMV.org, you’ll need to—at minimum—ensure that have legal proof that the ticket can be contested, that you have time to devote to (sometimes multiple) court appearances, and that you’re approaching the case using the best strategy.

As a result, as mentioned on the Off The Record site, the vast majority of drivers just choose to pay the fine. However, if you decide to contest your ticket and go to court without the help of a lawyer, Jalopnik’s Steve Lehto recommends:

  1. Reading the back of the ticket, which outlines how many days you have to respond.
  2. Entering a plea, such as Not Guilty.
  3. On your court date, dressing nice, arriving early, and pleasantly pleading your case, depending on your chosen strategy.

In the end, he emphasizes that “The bulk of the run-of-the-mill tickets get reduced in bargains like this. Why? Prosecutors often have 100 files to dispose of and time to only try 10 of them. The other 90 have to go away somehow. The lesser ones usually get the deals. But there is a lot of wiggle room in there. Every case the prosecutor can resolve by way of an agreement is one less that has to be dealt with later."

Don’t have the time or the know-how to go through the process yourself? Let’s find out what you’ll need to do with Off The Record’s app.

How Does the Off The Record App Work?

Currently only available for iOS devices, the Off The Record app works over the following steps (note: More or less, these steps also apply to their website):

  1. Take a picture of your ticket and send it in.
  2. Answer a few questions to tell them about your ticket.
  3. The company’s proprietary Smart Match platform will intelligently match one of their 250+ experienced lawyers to your ticket.
  4. You’ll pay one flat fee. If the case doesn’t go in your favor, you’re covered by their money back guarantee.

Screenshot of the Off The Record AppAfter taking a picture of your ticket and paying the one-time fee through their website or iOS app (pictured above), Off The Record will match you with an experienced lawyer who you can message at any time. Image credit: Apple Corporation

While we didn’t test the process ourselves, based on what we learned above, it seems that Off The Record’s app and website-based technology have the potential to save customers a lot of time, hassle, and frustration when contesting a traffic ticket. But does this mean they’ll always be able to completely avoid the violation from impacting your driving record?

What Are Some of the Possible Outcomes With Off The Record?

According to the company’s FAQ, they “work exclusively with traffic lawyers who have extensive experience dealing with all types of traffic matters,” which means they can contest all traffic violations, including popular ones like speeding, illegal use of the HOV lane, and negligent driving.

Regardless of the ticket type, Off The Record emphasizes that their primary goal is to get the ticket and the associated fine completely dismissed, which is most likely to occur if you have a spotless record, or if your ticket has errors or inconsistencies.

However, depending on the specifics of your case (as mentioned in the previous section), this might not always be possible. Other potential outcomes could include:

  • Non-Moving Reduction – Here, your lawyer will negotiate to have the charge reduced to a non-moving violation. This might still involve a (sometimes reduced) fine, but the violation will not appear on your driving record or impact insurance premiums.

  • Point Reduction – You’ll still have to pay a fine, but reducing the points associated with the violation could minimize its impact on your driving record.

  • Deferral – The current violation won’t appear on your record, as long as you don’t receive another one for a certain period of time. The Off The Record website indicates this is typically only implemented as a last resort.

  • School & Classes – Similarly, the state will drop the case if you agree to take some sort of traffic school or defensive driving class. Again, this is typically only used when no other options are available.

  • Committed (Case Lost) – While the company boasts a 97 percent success rate, sometimes nothing can be done to avoid the full penalty and the driving record impact of a violation.

How Much Does Off The Record Cost & What Are Their Eligibility Guidelines?

No prices were listed on the Off The Record website at the time of our research. We contacted the company for further information, but we have not yet received a response.

From an eligibility perspective, Off The Record’s FAQ indicates that their services are “available in most states and cities across the US. We’re working hard to make it available everywhere, and we add new cities each week.”

The only way to find out if they’ll be able to address your ticket is to take a picture of it and send it in through the app or website. If they can’t help (or even if they can and you simply choose not to proceed), you won’t have to pay anything.

If they can help, what will you pay? This seems to largely depend on the specifics of your case, although their FAQ emphasizes they “work hard to make sure we have the most competitive fees available anywhere. If you find a lawyer with a more competitive legal fee, let us know. We may be able to price match.”

Also, any legal fees you pay to the company do not include fines or court fees you’re assessed during the process.

OTR also offers a 100 percent money back guarantee if they’re not able to resolve your case, and you’ll know whether or not your ticket is eligible before you book your case.

If you have questions, Off The Record’s customer service department can be reached at (844) 687-2946 or team@offtherecord.com.

What Can We Learn From Off The Record Customer Reviews?

Outside of the company’s iOS app, we didn’t come across a lot of online customer feedback for Off The Record during our research.

On iTunes, the app had a total of 151 combined reviews, with an average rating of about 4.5 stars. There, most compliments appeared to revolve around effective results, ease of use, and solid customer support.

On the other hand, what few complaints there were frequently referenced no ticket dismissal and high prices.

From a company perspective, Off The Record was co-founded in 2015 by Alex Guirguis, who previously worked as a software engineer for Amazon and Golder Associates, as well as a Program Manager for Expedia.

According to an interview in GeekWire, Alex noted that OTR had its first customer 30 minutes after launching in the iOS App Store.

Off The Record vs. TIKD & Other Ticket Fighting Services

We talked earlier about the inconvenience of going to court, but the reality is that there are almost certainly at least a few traffic ticket lawyers in your area that can be hired to attend on your behalf. Going this route, CostHelper Personal Finance reports that the average speeding ticket costs somewhere between $900 and $2,500 to contest.

But it seems that Off The Record is one of the leaders in this niche, as the only other direct competitor we encountered during our research was TIKD. How do their key factors stack up?

Outside of the fact that they both promise to help you fight traffic tickets, they work fundamentally differently.

For example, with Off The Record, customers will pay a preset fee for legal services, as well as any fines or other money ordered due by the court. On the other hand, TIKD customers pay their associated fine to the company, who then “hires a qualified attorney on your behalf to challenge your ticket.” This payment can even be split into three installments.

But if any additional fines, court costs, or other additional costs arise, TIKD covers all of them. Then, if money is left over, they refund customers the difference.

How to Choose the Right Ticket Fighting Company?

Whether Off The Record, TIKD, or traditional legal counsel, WiseGeek notes that choosing representation can prove difficult, as there are many lawyers out there who focus on traffic tickets, hold significant experience, and boast “detailed knowledge of the technicalities of having a fine dismissed or reduced.”

As a result, they recommend focusing on using online consumer review sites like HighYa to distinguish the cream of the crop, as well as references from loved ones, and of course, each companies’ overall legal fees.

Once you’ve narrowed down your options, Avvo.com recommends also asking the following questions:

  • How long have you been handling traffic cases like mine?
  • How many traffic cases like mine have you successfully handled?
  • What would you consider a successful outcome in my case?
  • How much will you charge me?
  • Will you appear with me in court, or will you send someone else from your firm?

What Are Our Final Thoughts About Off The Record?

At the beginning of this article, we referenced some of the inherent difficulties in contesting traffic tickets, such as the system’s complexity and the time commitment involved. But as FindLaw.com outlines, even just deciding whether or not you should contest a ticket can be a relatively involved process.

In the end—again, while we didn’t test their services firsthand, it seems that Off The Record removes nearly all of these potential roadblocks and makes contesting traffic tickets quick, easy, and competitively priced.

On top of this, the company came with almost universally positive online customer feedback at the time of our research. And even if you don’t end up counting yourself among their 97 percent success rate, they seem to stand behind their services with a 100 percent money back guarantee.

Next: Did you recently receive a ticket or become involved in an accident? Read how much your auto insurance rates might go up as a result.

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128 Consumer Reviews for Off The Record

Average Consumer Rating: 4.6
Rating Snapshot:
5 star: 110 4 star: 5 3 star: 1 2 star: 2 1 star:  10
Bottom Line: 90% would recommend it to a friend
Showing 1-11 of 128
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Total scam

    • Los Angeles, CA,
    • Feb 20, 2019
    • Verified Reviewer

    They boast some 97% success rate or some bull crap like that. What they don't tell you is that apparently that includes the traffic school option. Well, I don't need to pay your lawyers $200+ PLUS my fine PLUS extra money in court fees just to take an option that I could've done initially by myself. I am super skeptical of half the reviews on here. Yes, some look real, but some really don't.

    Caveat emptor and read the fine print y'all. Pretty scammy if you ask me.

    Bottom Line: No, I would not recommend this to a friend

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  • Amazing service

    • Nevada,
    • Feb 19, 2019
    • Verified Reviewer

    I was working in Connecticut and staying in New York during December. On December 22nd, I was pulled over on the Long Island Expressway by a State Trooper and given four tickets in one traffic stop. I did some online searches and found Off The Record. I went through the steps, and within a couple of hours, a lawyer sent me a message saying he would be calling me in a couple of days. We spoke on the phone, and he was confident that he would be able to greatly reduce my tickets. A week or two later, he called to say that two tickets were thrown out, and the other two were changed to no point tickets, so my insurance wouldn't be affected.

    Highly recommend the service.

    Bottom Line: Yes, I would recommend this to a friend

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  • Highly recommend them

    • Boston, MA,
    • Feb 12, 2019
    • Verified Reviewer

    They did a great job finding the perfect attorney to fight my speeding ticket, deff would recommend them...it was a hustle since they didn’t have the right attorney, but they still manage to find me the perfect one around my area, definitely worth it 100%.

    Bottom Line: Yes, I would recommend this to a friend

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  • Unattainable experiences of Off The Record

    • Fayetteville, GA,
    • Feb 11, 2019
    • Verified Reviewer

    Working with Off The Road record is an unattainable experience. The call I made to Off The Record was the best phone call I ever made. They even made a believer out of me, who thought I was crazy to think something like this will work. I am very! Happy for the final result. The entire staff and management of Off The Record are top of the class. Their professionalism made me sleep very well at night. The lawyer was also very brilliant like Off The Road record staff, I was I always informed of the latest information concerning my tickets. Believe me when I say it was breathtaking to have the opportunity to associate my business with Off The Record. My wife, on the other hand, can’t believe what just happened. So, I promise to refer as many people as possible to your company, this is the only way I feel to show my gratitude for the unbelievable job your company did for me. Again, thanks for everything and keep up the spirit of good work.

    Bottom Line: Yes, I would recommend this to a friend

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  • Fast, easy, and professional

    • Ontario, Canada,
    • Feb 11, 2019
    • Verified Reviewer

    I’ve used XCOPPER before for a ticket I received inside Ontario and it cost me over $300. Off The Record cost me much less with better results and honestly more professionalism. The law office that was assigned to my case was very friendly and reputable which made me feel better about my tickets getting resolved.

    I had two tickets, one for speeding 20+ over the speed limit and the other was for something that had to do with my license, they both were reduced down to 3 parking violations which doesn’t affect my insurance nor does it go on my driving record.

    I would highly recommend this service to anyone who needs it because it works and I’m glad I used it!

    Bottom Line: Yes, I would recommend this to a friend

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  • Great service and peace of mind

    • Seattle, WA,
    • Feb 6, 2019
    • Verified Reviewer

    The attorney took care of everything. I didn't even have to show up at the court and still had my ticket dismissed. Not that I wish for another ticket, but definitely gonna use it again!

    Bottom Line: Yes, I would recommend this to a friend

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  • Points reduced!

    Professional, resourceful, timely, cost-effective, thorough, and prompt response.

    Thanks for your support throughout the closure. Off The Record services are recommended based on my experience.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great work, painless!

    • California,
    • Feb 4, 2019
    • Verified Reviewer

    Everything went great, I will most definitely use them again if I need to! This was my first speeding ticket, 80 in a 55 and it went to trial and was dismissed.

    Bottom Line: Yes, I would recommend this to a friend

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  • Best traffic attorney option. Period.

    • Spokane, WA,
    • Feb 4, 2019
    • Verified Reviewer

    Better than expected.

    As a professional truck driver, a traffic infraction would have resulted in decreased pay and smaller job opportunities in the future if that situation came up. Off The Record kept my record clear. Even after not responding on time, Grant Riva was able to appeal and grabbed me a dismissal with no effort on my part. Time saver. Money saver. First class. I recommend everyone now.

    Bottom Line: Yes, I would recommend this to a friend

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  • Speeding ticket

    • New York, NY,
    • Feb 4, 2019
    • Verified Reviewer

    I had a speeding ticket going towards Canada. Zach was great at responding and taking care of the ticket issue. I didn't get points off and it was all done within a month. Great service!

    Bottom Line: Yes, I would recommend this to a friend

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  • Off The Record traffic ticket

    • California,
    • Jan 27, 2019
    • Verified Reviewer

    Well, back in March I had gotten a ticket for going 95+ which was false, there was a grey car like mine that flew by and almost hit me and I'm guessing the cop was going after him. Either way, I hired Off The Record and they took care of the rest, all I did was tell them my situation, a copy of my ticket, and they did the rest. They went to court and pleaded not guilty, six months later my court date came and it was dismissed and I have no fines or traffic school. I would highly recommend them to anybody.

    Bottom Line: Yes, I would recommend this to a friend

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