Read 19 Old Republic Home Protection Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 1.2
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  18
Bottom Line: 5% would recommend it to a friend
Showing 12-19 of 19
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  • Was VERY skeptical at first but I've had them for 4 years

    • By Hunny Puppy,
    • Georgia,
    • Sep 7, 2017
    • Verified Reviewer

    We got a home warranty because our broker insisted on it and got the seller to pay for it. I did my homework online and Old Republic Home Protection had BAD reviews, American Shield and some other companies had better reviews, but it looked a little too 4-5 star compared to other companies. Back to my topic of Old Republic Home Protection (ORHP).

    I've been with ORHP for almost four years now, and I must say I'm satisfied. First of all, guys you need to do your homework and read the fine print, what's covered and what's not, it HELPS A LOT when talking to a rep to make a warranty claim and working through it.

    First, let me say what claims I've had since I bought the house.

    1. Within a few months, our gas cooker knob got stuck. I called ORHP and they sent someone, tried to fix it, but could't fix it. They gave me a cash-out offer that I took and got it replaced with a brand of my own choice, and I decided to upgrade.

    2. About a year into the house the garbage disposal broke. I called ORHP, and they sent someone to replace it. At first, he got a really cheap replacement. This is where doing your helps! The fine print in my contract (the whole contract is JUST 3 PAGES, so yes please READ IT) said they will replace it with an equivalent model or superior model. I called ORHP and told the rep (very calmly, they are very polite if you're polite) that the contracts says it is same, similar or better. Since my garage disposal was over ten years old, but a premium brand so they upgraded me to a premium model and had it replaced in a few days. Yes, everything takes a few days, so please don't complain. Just build it into your plan, and you'll be happier about it.

    3. A few months later my garage door opener light stopped working. I happen to be an engineer, so I did a little checking and found one of the relays on the circuit board fried. Back to the contract, it said it will NOT cover light bulbs, but it DOES cover circuit boards. Again I spoke to ORHP and explained that the circuit board is faulty AND NOT the bulb or the socket. A few minutes of conversation and they agreed to replace it. Same things as earlier, they got me a Contractor Model, I pointed out that I had a premium grade model installed, so they upgraded me to the next level (this took some convincing, but they agreed in the end).

    4. A year later the second garage door opener had a similar problem with the circuit board, and they ended replacing it, this time with some conversation with a model better since the older model was no longer manufactured.

    5. A few months later in winter, my water boiler started leaking. I called them up and they sent someone. Similar conversation, same model or better models, did my homework, asked about the model numbers, compared them and was happy they had picked a good model. Now I was hit with a charge of $600 for doing the work from my end. This really pissed me off at first, and likely everyone I was in denial. Then my level head kicked in and I got in to the economics of it and the contract.

    The contract very cleared stated that they will NOT cover any modification required and code violations. With my house being 20+ years old and most of the equipment with it, yes, it didn't adhere to the modern code. My issue was with the fact that the contractor was charging me 3x-5x of what someone else would charge me for the same work. But if I decided not to go with him/her, then I had to cash out.

    The problem with cash out is that it barely covers the cost of the equipment, and that's because ORHP has LOTS of buying power and HUGE discounts, which we cannot get. So say they said the cash out value of my boiler was $600. If I went to Lowe's, it would cost me about $550-$600 to get a new one similar model. Then an installer would charge me another $800 to install it and the parts, etc.

    With ORHP, I had to pay $600 over what they were paying the contractors, and I now understand why. They pay the contractors SO LITTLE money for the labor that the contractors only make money by charging you back for it. So they literally paid the contractor $200 for $800 worth of work. So the contractor had to charge me the difference of $600 to make up for it, and they billed it under code violation (e.g. an air tank for $125 where it costs someone else $25). Now that's the trade off. You need to read your print. They were in the right, I have to pay for code violations and modifications, but at the end you'll end up paying less than going outside.

    5. Now my AC starting giving trouble and wasn't cooling. NOW I was worried, from everything I've read on these forums. I called them up. They sent someone, he came and said I had a leak my ancient evaporator coil. Same rigmarole, they would charge me $500 for the code violations and modifications. I did the math. To replace the R-22 in my system and a new coil (they gave me a Lennox, I had a carrier originally, again pleased, good quality), and get it all fixed would cost me about $1500-$1800 on the market.

    I read the fine print, and they covered everything they said they will cover. So the guy got paid $200 from them plus $500 from me and they probably paid about $1000-$1100 for the R22 and equipment. I was IMPRESSED. They paid for the repair and I almost half didn't expect them to do it. Again I went through multiple rounds here, called in an expert for an alternative opinion, etc. It took two weeks to get it all done, but it is the peak of summer, and everyone is busy. But I MUST say they were responsive, even more than the contractors sometimes, answered all my 1000 questions and we all kept our cool.

    Guys, things take time, read the print, you WILL pay something out of pocket. READ YOUR AGREEMENT, I can't stress this enough. You will get more headway by referring to an agreement than by shouting at them. I know people have bad experiences but after four years I can positively say it's a mismatch of expectations. There are some VERY BAD home warranty companies out there what I've heard of from the technicians over the years, but ORHP is among the best and I can vouch for it.

    Three rules:

    1. Things take times, days to weeks depending up on the load, plan for it. They are helpful, if it's your only AC in the house they will prioritize it, if you have three, they will tell you it'll take a few days. FYI, they got my parts ordered in two days flat!

    2. Expect to pay something, READ YOUR CONTRACT, negotiate with facts and be ready to pay something. The contracts will ding you, but you'll pay less in the end then going out on your own. Again, read your contracts and your limits. I have seen very few limits in ORHP's contracts, where as others that I've read are far more harsh. So do your homework

    3. Do your homework and read your contract and have a reasonable conversation with ORHP. They are really nice and knowledgeable people, but if you shout they will cut you off. Have a decent conversation, they even helped me figure out how to negotiate with the contractors for non covered charges!!

    If you haven't heard it enough, here's one more time: read your contract and set your expectations. Then relax and enjoy!

    Thanks for reading all this and I hope it's been helpful.

    P.S. One last thing, my BIGGEST complaint with ORHP is that they ONLY give a 30-day warranty on their products and work. They should give the standard one year. 30 days is just pathetic, and often it takes more for trouble to crop up due to a bad install, but then it's past 30 days and you need to pay another trade fee.

    Bottom Line: Yes, I would recommend this to a friend

  • Bad company with it's partner company NW Valley Mechanical

    We recently purchased a home and with that a home warranty protection from this company. The home was recently inspected in April AND had it's routine servicing company here for cleaning, servicing, and simple parts repair in June.

    During the July months when the temperatures became high, we noticed that the indoor unit of our central AC unit had a leak. We contacted Old Republic for a service call, to which they delayed us and originally asked us to pay out of pocket and submit reimbursement. I disputed that, as I told them it wasn't an emergent issue and could wait until their techs were available (I am not a naive person, and I am very familiar with companies ability to bait and switch, so I did not feel comfortable up-fronting money only to be told claim denied for some bogus reason).

    They eventually sent a tech here in an unmarked van from NW Valley Mechanical. He had a ton of side comments about our system and the coolant used (again all from a prior reputable AC company). When he tested the outside unit he came up with the following theory (AFTER calling to speak with someone else via phone and verifying our home warranty coverage with them): "The unit was installed too close to the home causing your coil inside to freeze over."

    When we asked how that was possible when all the homes in our development were built the same, no one has ever noticed this in ten years with other owners of the home, it passed code when built, it had a home inspection that this was not mentioned on, AND and AC company was recently here that did not EVER mention that issue. He did not have a good answer other than bulk installations to barely pass code and home inspectors trained on a little about a lot. He submitted the claim with the hint that it was not likely to be covered and a side comment of "I'm curious to see what they are going to do about this one."

    Not to our surprise, based on his claim, Old Republic denied coverage and told us that it would be $700-$800. As I disputed this with the customer service rep, she claimed that they said:

    1) The unit should, by law, be 12 inches from the home, which ours is not, so that is the sole failure of the unit. I asked her how this passed code, inspection, and servicing to which she did not have a valid answer other than this coming from a trained/licensed tech.

    2) I pointed out that they found the one problem NOT covered with a clause that it might actually be another problem but they couldn't test that potential problem until the unit was moved. I argued that their claim that this was the sole cause of failure then is not accurate.

    3) She claimed the tech did not know it wouldn't be covered and when I corrected her that he actually verbalized it, she said he has nothing to gain by it not being covered. EXCEPT that he is THEIR TECH and just made $65 for NOTHING! They make service call cash.

    Now we face fixing the problem or most likely voiding the warranty in the future should the unit fail (not that I have much faith they would repair a unit when they won't even repair a leak). That comment was ignored by her. After much frustration and informing her that I would not be renewing my useless plan in the future because they are a bait and switch company that contracts techs and covers nothing (not to mention now has an "issue" documented that if you don't fix out of pocket, no voids your warranty), we did our research. This is not an isolated problem. There are long lists of complaints on multiple sources, including Consumer Affairs, about this duo of a team routinely misdiagnosing, other companies coming in after their claims to dispute, people with similar stories to mine of them always claiming that an original part or system is not correctly sized or installed.

    Also the clause in my added AC and "ultimate protection" that says improper installation is covered unless it is the sole reason for failure. Ironic that that this tech managed to make this a potential sole reason UNLESS it is the other part he mentioned, which he claims he can't check for some reason unless the unit is moved (ss I mentioned, I'm not an uneducated naive person, if it is the other part I would bet my life they would claim they wouldn't cover because they don't know if the location caused this failure, resulting in us again needing to fix yet another problem out of pocket not to void our warranty). THIS COMPANY and the DUO for that matter IS A SCAM!

    I have taken this to BBB for resolution as well as Consumer Affairs and Home Warranty Reviews because after my frustration with our situation I did research, and there is an appalling running list of this being the norm for this company and it's sidekick company NW Valley Mechanical.

    Bottom Line: No, I would not recommend this to a friend

  • Stay away from Old Republic

    • By Chaz White,
    • Peoria, AZ,
    • Aug 9, 2017
    • Verified Reviewer

    If I could give a zero rating, I would. I purchased their "platinum, top of the line" plan and less than three months into my home I learn what a joke Old Republic is.

    I bought a home less than three months ago, and for a peace of mind, I purchased a home warranty for a home that was 20 years old. Less than three months in the house, my HVAC unit goes out in the middle of Phoenix's summer. I think "it's a great thing I have Home Warranty." They specifically told me that my A/C unit was covered. They send out a technician the next day, and I am told by Old Republic that my A/C unit is still under manufacturer warranty and that this warranty supersedes my home warranty. What does this mean to me? This means the manufacturer will replace the parts, but I am responsible for paying the labor and the cost of freon. Total amount out of pocket is $2,200.

    I have the platinum plan, which is the best plan Old Republic offers. I also added my pool. I paid just under $700. I called some of the other higher rated home warranty companies and was told that if I had their warrant I would have been covered.

    I am now looking for a new company and wanted to warn other potential Old Republic consumers to stay away. Their ratings are low for a reason. You have been warned!

    Bottom Line: No, I would not recommend this to a friend

  • 101 Ways To Flush Your Money: #1 - Old Republic Home Protection

    • By Ciang Niang,
    • Arizona,
    • Jul 28, 2017
    • Verified Reviewer

    Before we begin, I just want to let you know that I don't usually waste my time on the internet writing reviews. However, I would like to warn others about this huge scam before anyone else get deceive into flushing their hard earned money.

    Background: When I purchased my home a few years ago, my real estate agent assigned the protection of my home to Old Republic Home Warranty. Being a new and clueless home owner, I had no idea that I was being played in this mess. Living in the hottest city in the United States, where the temperature easily rises over 110 degrees, I have spent countless days in the heat, all thanks to Old Republic. Much like many other companies, the number one priority of Old Republic is to gain money from you any way possible, rather than to help and guide you in your needs. Allow me to explain.

    Customer Service: Your wait time easily ranges from 45 minutes to 3 hours. Unless, of course, if you are calling to renew a plan. Then, the wait time magically cuts down to a phenomenal speed faster than light itself. The other option you have for faster service is to wake up at five in the morning and give them a call. Did I also mention that 9 out of 10 times, your calls will be redirected back and forth? Also, the call system is a big flawed. Just recently, I called Old Republic from my primary cell phone, and the approximate wait time kept increasing. However, when I called the same number from a different phone, a woman answers the call in less than a minute. To sum it up, the customer service is basically a bunch of specialists trained to avoid customers in need.

    Service Timeliness: About a few weeks ago, my AC broke and I had to deal with 95 degrees temperate every night. How about now you ask? Still dealing with the heat. You see, Old Republic is the master of delaying your request until you get frustrated to the point where you pay for yourself and they smile at you with your yearly payments. Speaking from my experience, when my AC broke, I was connected to a "service provider" that consists of a person with a van who uses his cell phone for his job and doesn't have an office where I can go report my needs. My point is, Old Republic dug up these cheap and so-called "technicians" that have no experience. As a matter of fact, on my day of the appointment, I was told that his van broke and he wouldn't be able to come and that he and his buddy are the only ones working for the "company." And when they did send me a professional service provider, I was told that I needed to pay an extra $400 for my AC. You thought that you have your AC covered with Old Republic? Think again! Additional hidden fees will be thrown at you! The sad thing is, not only does Old Republic abandon you in your times of needs, but they use that moment to gain more out of you.

    Repair Service: The first time we called for AC and Old Republic handled it for us, being the new homeowner that we were, my family was very pleased and full of joy. We praised the company for saving us from the heat. Little did we know, our AC was hardly fixed. It was basically, "patched up" to be broken again. And sure enough, a few months later, another $75 flew out of our pockets. This continued until finally, the AC completely gave up.

    As I am writing this review, I am suffering in the heat of Phoenix, Arizona, where I am faced with either giving my scammers an additional "fee" or paying thousands to completely replace my AC. To further home owners, please avoid Old Republic Home Warranty, or you will be in the same shoes as I am. It has been weeks now, and Old Republic has done nothing in my favor. However, I will keep it posted on their course of action. For now, Old Republic is a zero star for me, and I won't be renewing anytime soon.

    Bottom Line: No, I would not recommend this to a friend

  • Worthless warranty

    • By James C,
    • Artesia, CA,
    • Mar 18, 2017
    • Verified Reviewer

    This home warranty was bought for me by the seller, and I was purchased the 1-year preferred protection plan.

    I had a gas line leak, and they gave me every excuse that Old Republic would not cover it. They even told me that it broke because "it was in bad shape to begin with." That can be said about everything that breaks. They just keep repeating, "Unfortunately we can't cover that" until you get sick of it.

    If you want a company with excuses and just plain doesn't want any of your problems, then choose this company. After reading the website prior to my call, I almost started to think it was a legit company. I found out they are when it comes to taking in money. When you need something back, they run like hell. At least I never paid for this.

    Bottom Line: No, I would not recommend this to a friend


    This company is made up of a bunch of CROOKS, their intent is to take the money and provide no services. They have a half dozen class action lawsuits against them. With 1051 BBB complaints one would think that you people will start asking questions about the integrity of this company that you sell products for.

    Here is my story:

    We purchased a home warranty from ORHP when we purchased our home in Oct. 2015. On Sunday July 10th our toilets started to back up and would not flush, our shower drains were backing up as well. We called ORHP for service, they sent a referral for a plumbing company, we called the company and they said they could not help us on Sunday and that we had to wait until Monday.

    We told them that it was not acceptable, we called ORHP back, the customer service person told us if we could find someone that can do it on Sunday they would reimburse us, provided that the plumber calls them first. We found a plumber, he came and assessed the situation and called ORHP and gave them the estimate of $289.50 to clear the clogged main sewer line. He performed the work and said the line needs to be Hydro Jetted as it has buildup grease in it. On Monday we got an email from ORHP indicating that they will not honor their authorization given on Sunday and that they will only pay $255.65 for the initial service.

    After many phone calls and arguments we received a call from a so called superviser (Nahom). He claimed the service representative that gave the authorization made and error and that they will only pay $255.65. However as consolation he will send a plumber to Hydro Jet the main sewer line at no charge to us. I accepted and today (Wednesday) an ill qualified plumber from Economy Plumbing in Phoenix called saying that he has to first diagnose the problem and report back, I agreed. He did not even have the proper tools nor the length of the snake needed to diagnose the line, he found that the water is still building up and the flow is not clear, he said he will report that. Few minutes later ORHP called saying that the plumber told them he cleared the line and all is well. I told the representative exactly what the plumber had said, went out to get the plumber, but he had ran away. The representative told me if there is a problem in the sewer line they will not cover that and that there is nothing they can do for us from now on.

    Bottom Line: No, I would not recommend this to a friend

  • Terrible Company

    • By Joan R,
    • Sacramento, CA,
    • May 22, 2016
    • Verified Reviewer

    Absolutely horrible company. I wish I could give negative stars. They lie to their clients, deny claims for unfounded reasons, and charge you fees when they don't do any work. And good luck asking them to prove anything they tell you. Tanisha in their Authorizations department told me to get a court order when I asked to see documentation from a plumber they sent to my home. And another big surprise is that despite the fact that my leaking shower drainpipe is fully covered, they found something else to deny my claim, which was totally unrelated to the problem.

    Don't trust them, and don't waste your money or time. If you still think Old Republic is a good company, look them up on the Consumer Affairs, and Better Business Bureau's websites. You will find complaint after compliant with the exact same stories as these on Yelp. I think it's a worthless company with unprofessional employees.

    Bottom Line: No, I would not recommend this to a friend

  • This company LIES

    This company is the worst company I have ever used. "Old Republic Home Protection" has told me several LIES. The customer service reps are RUDE AND NASTY. I placed a service call on 1/15/16 and no one called and showed up to my home for two weeks. I have been on the phone with this company for weeks now. After I called about the service call, no one was planning to call me about the service call. On 1/24/2016, I was told several times by a service rep that if I call another local contractor to repair my appliance I will be reimbursed. I was called today by someone in the approval/reimburse department and told that I will not get a reimbursement. This person advised that I owe Old Republic Home Protection money. I talked to a manager and he said the same thing but advised I don't owe money. This company is the worst and needs to be reported to BBB. I would advise to everyone to never use this company. They are horrible!

    Bottom Line: No, I would not recommend this to a friend

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