Opendoor

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Opendoor

Overall Rating

3.9

234 Customer Reviews

Summary

Opendoor’s tech-driven homebuying platform presents an attractive option to sell your home fast. Our review will help you decide if it is the right service for you.

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Customer Reviews

3.9 Stars out of 234 Reviews
5 Star:66% 4 Star:4% 3 Star:0% 2 Star:4% 1 Star:23%
72% Recommend This Company
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Posted on Sep 15, 2018

Total scam

By Nita Iris W., Temple Terrace, FL, Verified Reviewer

Opendoor starts by saying they can offer a fair market price. Their offer to us was 83% of our home value based on recent sales per square foot in our immediate community. That was okay with us since they were allowed to make a profit reselling. Then they added their own 7% administrative fee.

Then they deducted for "updates" they way overcharged. For instance, we had replaced the air conditioner 12 years ago (30-year expected life) but they deducted for a whole new air conditioner without allowing for a trade in. The kitchen cabinets and counters had been replaced 10 years ago, but they deducted for a whole new kitchen without regard to a deduction they would receive even if they donated the existing cabinets to something like Habitat for Humanity. The deductions went on and on even though their own home inspector said our home was in incredible shape for its age of 30 years.

We went to closing and the closer told us to expect our proceeds to be deposited in our account by that afternoon. We only we got a call at the end of the day asking why we hadn't paid Opendoor $6,050 for "buying" our house?! Yes, their closing documents were THAT "devious" that even the professional closer thought we were being paid money than Opendoor CHARGING us money to "buy our house!"

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Sep 17, 2018

Thank you for sharing your experience. Please know that your feedback will be circulated internally and we will use this as an opportunity to improve. If you have any additional feedback you would like to share, feel free to email community@opendoor.com.

Helpful Review? 21 People Have Voted

Posted on Sep 18, 2018

Beware

By Shara T., Peachtree Corners, GA, Verified Reviewer

I received an offer below FMV, however, I had my eyes on another house and didn’t want to wait. I included all what I thought was issues, trying to be as transparent as possible. The assessment came back with no worries about the items I mentioned, however, with bogus items. "We think you have mold." What? I had a prior inspection report indicating no mold. "Your retainer wall may need repairs." No discussion of reductions - just denied. A complete waste of time.

Note: they were past the due diligence period, and now they have to give me earnest money. Well deserved after wasting my time.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Oct 23, 2018

Truly appreciate your honest feedback, Shara. Please know that we will circulate what you have shared internally and use this an opportunity to improve. Please feel free to share any additional feedback with community@opendoor.com.

Helpful Review? 17 People Have Voted

Posted on Oct 5, 2018

Dishonest

By Frank P., Trinity, FL, Verified Reviewer

Opendoor had us sign a late checkout addendum and held $1,000 in escrow. We were fine with that. The addendum we signed stated the money would be sent within 5 days. It has been 3 weeks and no money. No right to withhold it. Zero right. The home is the same as it was when they made the offer to purchase it. I would NOT recommend this company to anyone. Now we have to hire an attorney just to get our money back that was promised to us within 5 days. Do NOT use this company to sell or buy!

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Oct 9, 2018

Hi Frank,

We apologize for what sounds like a very frustrating experience. Would you be able to email community@opendoor.com with your address so we can quickly take a look at what happened? Thanks so much.

Helpful Review? 26 People Have Voted

Posted on Oct 11, 2018

Buyers beware

By Kay R., Dallas, TX, Verified Reviewer

Warning, this company is very shady. The sales person tried to say I had to use them as a realtor and lender if I liked one of their homes. The home was listed for a maximum value, but the roof and A/C looked outdated. So I contacted a realtor to see if they will represent me to make sure I was getting value. My realtor tried to contact the listing agent for that house, but instead, she was channeled thru an automated system. After numerous attempts, she finally got hold of someone. When she asked for a document that should be available or given to me when I requested information, they told her to get them herself and hung up on her...and then called me and yelled at me for getting a realtor. Told me whatever offer they gave me was off the table.

My realtor emailed Texas Real Estate Association to inform them of her treatment, and how they treated me, and they helped her locate the actual listing agent...

We thought we fanned out the attitude with their agents, found out they are private investors so they don't have to follow the same laws the real estate agents have to follow, so the only interests they have is their own.

They claim they will negotiate repairs. WRONG. They buy distressed properties. Slap lipstick on a pig and sell it for top dollar. They don't want you to get a realtor because they look out for the buyer's interests. Not only do they not guarantee their work like it says on their website, but they won't give you a home warranty, and when you move in, you are stuck having to buy a new roof and air conditioner, that's about $23,000. I'm glad I had gone with my gut because these people are used car salesmen. You're better off finding a home where a seller will repair the home or give you a home warranty because people like this could care less about your home falling apart after you close. If you got approved for this place, you can get a home anywhere!

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Nov 12, 2018

Hi Kay,

We apologize for what sounds like a frustrating experience. The customer service you are describing is very out of the norm for our team that is trained to always put the customer first. It also sounds like there was some confusion around our process, so we will take ownership of that and will escalate your feedback internally with our teams.

We appreciate your feedback and will make sure this is seen by our internal teams. If you have any additional insights you would like to share, feel free to email community@opendoor.com.

Helpful Review? 25 People Have Voted

Posted on Oct 12, 2018

Fraudulence practice and lies from Opendoor

By Kok Hai T., Spring Hill, TN, Verified Reviewer

Opendoor presented an offer to my house with 8% fees for them. They won't negotiate and won't let you use your own title company. When inspectors came to the house, they found nothing wrong, nothing to fix. Then I received an email from the broker saying "Not Satisfied," and they also demand that I sign to agree in returning the earnest money. My house is like new. Only two years with plentiful upgrades. If they have decided not to pursue on, they should take the courtesy to call me and explain the reasons. The title company blocked my number immediately and won't take calls. I have never seen the earnest money in the first place. The OS Nation Title Company never called nor spoke to me, which Opendoor said they would. Suddenly Opendoor SHUTS their doors without replies. BEWARE of SCAMS!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 32 People Have Voted

Posted on Oct 12, 2018

Total scam!

By Scott S., Arizona, Verified Reviewer

Ok, so I'm going to give you all the details of my interaction. First off, I will say everyone I talked to was extremely professional and courteous. The home I'm selling is at 15514 e Jojoba Lane Fountain Hills, AZ 85268. If you Zillow it, it'll show a value of $503,229. Opendoor made me an offer of $455,000. That was extremely low I thought, but hey, after 6% realtor fee, it's not too far off the mark. I say ok, then read the fine print at the bottom, saying I'd walk away with $402,000. I asked why and they said, "oh, it's our 10.5% admin fee!" So not only do they make an almost insulting low offer on the house, they take almost double the average realtor fee out of it!

Then looking at online reviews, they send a team out to your property and zap you for everything they deem wrong. I read one review that said that his A/C units were 20 years old, and that they only last 25 on average, so they nicked him $2k for that! So I decided to go the realtor route, sold my house in 2 hours, and am walking away with $446,500. That's $46K MORE, AND it sold in TWO HOURS.

One of their pros on the website is not having to show your house to people - for $46k I'll show the house morning, noon and night! Not that you'd have to in this market. I honestly believe I'll have the money in the pocket going this route FASTER than Opendoor. The takeaway is this - unless you're in a HORRIBLE market, get a realtor.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 31 People Have Voted

Posted on Oct 19, 2018

Outrageous repair request

By Tina N., North Carolina, Verified Reviewer

Opendoor assessment took over 3 hours. They took pictures on every little corner and requested for repairs to be a brand new home, new roof, new HVAC, new windows. Their offer is fair market. Their commission is higher than traditional buyer's agent 3%. There will be a loss of $20K+ for us to sell to Opendoor comparing to a traditional sale.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Oct 23, 2018

Hi Tina,

We apologize if you felt the home assessment took over the normal two-hour allotment. Our staff is there to complete a thorough assessment, but do also want to be respectful of your time, should you be at home during this part of the process. We overall truly appreciate your feedback and wish you all the best moving forward.

Helpful Review? 23 People Have Voted

Posted on Oct 22, 2018

Bad experience

By Ann D., North Carolina, Verified Reviewer

This was a bad experience. Please be careful and research them. Our experience was from a cash sale offer. I will never to a cash offer again. Only a traditional sale if I decide to sell another home.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Oct 23, 2018

Hi Ann,

We appreciate your feedback and would like to learn more about your experience. Please send any additional feedback to community@opendoor.com. Thank you.

Helpful Review? 15 People Have Voted

Posted on Nov 9, 2018

Avoid!

By Ada K., Charlotte, NC, Verified Reviewer

Waste of time! It is designed for desperate sellers only! First, they send lowball email offers $110K below market, then machine call on scheduled time and hang up! Comps are the ones that are most convenient for them!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Nov 20, 2018

Rip off, don't waste your time

By James C., Tomball, TX, Verified Reviewer

Unless you're desperate and willing to walk away from your house with nothing or able to pay to get rid of it, don't waste your time. I just received an offer on our house, which was a joke. First they claim the average home sale in our neighborhood was $250,000 and roughly $80.00 a square foot, but that was one house that sold, and it was going to go into foreclosure. Every other house is listed and sold for right at $100.00 a square foot to $135.00 a square foot. A house one street over just sold for $135.00 a square foot, so right off the bat they low ball. Then with closing costs, they preach not having to pay for an agent, but their service fee is higher than if you listed it with an agent. Then they tacked on another almost $14,000.00 in closing costs on top of the $21,000.00 service fee so, in the end, they absorb every bit of equity we had in the house and it looks like they have us paying all the closing costs. These people are a joke. Don't waste your time.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 27 People Have Voted

Posted on Dec 2, 2018

The worse buying experience ever

By Corey A., North Carolina, Verified Reviewer

It is impossible to get anywhere with a company who doesn’t use a dedicated agent/point of contact for their listings.

At offer, Opendoor provided my agent with a long list of things they said their contractor repaired. After my home inspection showed 10 pages of problems, all of which were supposedly repaired by Opendoor before putting this home on the market, they refuse to correct any of the items? Excuse me? They already paid a contractor to fix these things, send the contractor back out to get the job done right.

BUT NO! Opendoor just keeps giving my agent the runaround while the clock is ticking. Over 10 days and no response from them on a decision about negotiating repairs.

And my agent still does not have a single point of contact for this home contract.

Stick to a flesh and blood agent. Sometimes in our now virtual world, we still need humans.

Bottom Line: No, I would not recommend this to a friend

Company Response from Opendoor

Dec 5, 2018

Hi Corey,

We're sorry for what sounds like a very frustrating experience. Would you be able to send an email to community@opendoor.com with the address of the home and any additional details you would like to share with our team? Thank you!

Helpful Review? 16 People Have Voted
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