About Optima Tax Relief

By Derek Lakin
HighYa Staff Updated on: Sep 25, 2017

Do you owe more in taxes than you can afford to pay? If so, Optima Tax Relief is a full-service firm that specializes in resolving and reducing IRS or state tax debt.

In business since 2010, the company’s two-phase resolution program promises to help reduce the overall balance you owe to the IRS, prevent you from losing your home or other assets, avoid levies against your bank account, prevent wage garnishment—and help you enjoy a little peace of mind once again. This process includes:

  1. Establish communication with the IRS and review your case summary options. Generally, this lasts 2-4 weeks.
  2. Resolve your problem by complying with the IRS to achieve the best resolution. This part of the process can last 3-9 months.

If you’re under the IRS’s microscope, all of this probably sounds like a welcome change. But can Optima Tax Relief provide a solution to your problem? We’ll begin by taking a look at the industry as a whole.

Why Are There So Many Tax Relief Companies?

As of 2009, the IRS estimated that “8.2 million Americans owed over $83 billion in back taxes.” And of those who needed to repay installments on their debt, the IRS charged each individual an average of $10K in penalties and interest.

The bottom line is that you’d better pay your taxes on time, or the IRS will be diligent about collecting their debt, whether this involves taking your home or garnishing your wages.

This is where companies like Optima Tax Relief come in, who act as an intermediary between you and the IRS. What does this mean?

They’ll make sure all your paperwork is in order, speak directly with an assigned IRS representative for your case, and attempt to find a resolution. This could involve (to name just a few possible outcomes) a reduction in your debt, lower interest and fees, reasonable payment plans, or avoiding wage garnishment.

Because of the widespread problem of back taxes, there are hundreds (perhaps even thousands) of popular tax relief companies in direct competition with Optima Tax Relief. This includes several we’ve written about in the past, such as Tax Defense Network, Government Tax Lien Network, and 911 Tax Relief.

But outside of their customer reputations, is there anything that really sets one of these tax relief companies apart from one another? Or, do they all pretty much work the same way?

Let’s start answering your questions by learning what Optima’s customers are saying.

Client Feedback for Optima Tax Network

Since writing our original article, nearly 20 HighYa readers have provided feedback about their experiences with Optima Tax Relief, giving the company an average rating of 2.5 stars. Many compliments related to professional customer support and valuable results, while complaints often referenced support issues and no results.

On the other hand, the company had nearly 400 customer reviews on TrustPilot, where 82 percent rated their experiences as four or five-stars. As on HighYa, common compliments cited solid customer service and effective resolutions with the IRS.

Complaints (what few there were) frequently related to high prices, drawn-out settlement processes, and results that did not meet customers’ expectations. In each of these instances, the company replied with unique—not scripted or canned—responses to help find a resolution.

Santa Ana, CA-based Optima Tax Relief had an A+ rating with the Better Business Bureau, with more than 400 customer reviews (320+ of which were positive) and 170 closed complaints as of 9/14/17.

There, common customer complaints referenced services that weren’t worth the money, as well as various support issues (no response to repeated requests, missed phone appointments, etc.).

Finally, among their other accomplishments, Optima was ranked the third overall fastest growing company (number one within the financial industry) in 2015, received a BBB Torch Award for Business Ethics that same year, and was named as one of Orange County Business Journal’s best places to work in 2017.

It’s also worth noting that they’re one of the only major competitors licensed by IRS as a Continuing Education Provider.

How much will you pay for Optima’s services?

Optima Tax Relief Pricing & Fees

Optima Tax Relief provides all prospective clients with a free, no-obligation consultation.

From there, fees are variable. This means that what you ultimately pay depends on the details of your case; usually, the more you owe, or the more complex your case, the higher your fees will be.

After speaking with a company representative, we learned that the initial investigation is priced at $495. From there, we read about fees during our research ranging anywhere from $4K to $23K. The rep also emphasized:

We do not want our clients to pay us for services that are not defined, which has helped us take over this industry over the last few years. We never go back on our pricing that we initially quote after the $495 investigation, and often times provide additional services that may come up during the course of our representation, but without any additional cost.

Optima’s services come with a 15-day money back guarantee, which you can request by contacting the company at 800-536-0734.

A Note About Optima Tax Relief’s Charity Efforts

The company representative we spoke with emphasized that Optima has made it a goal in 2017 to increase their charity efforts, which has resulted in being named one of the Top 50 Civic Companies in Orange County.

This involvement includes assisting the Second Harvest Food Bank of OC, the Jeans Days Down Syndrome Foundation of Orange County, Autism Speaks Southern California, the Orangewood Foundation, and Interval House.

Customer reputation, fees, and charitable involvement aside, is a tax relief service like Optima your best option when dealing with the IRS?

How to Decide If You Need Tax Relief Services

According to the Federal Trade Commission, when deciding if a tax relief company is right for you, one of the most important factors to consider is how much you owe to the IRS. Why? Because if it’s less than $10K, you can contact the agency directly and request an installment agreement, which by law, they can’t deny.

Yes, you’ll likely be assessed a slight penalty and accompanying interest, but if you only owe a small amount, this could represent much less money than the overall fees charged by a tax relief company. When you speak to the IRS, you can even directly request an Offer in Compromise (OIC) to reduce the overall amount you owe.

Next, it’s important to point out that there are hundreds of tax relief companies in the marketplace, all of which provide essentially the same services, so customer reputation should play a meaningful role in your decision. Questions to ask:

  • Are customers reporting mostly positive experiences?
  • Do you notice any common complaints?
  • When reading through customer compliments, do many of them seem to match your situation (e.g., very large bill, more than a couple years behind, etc.)?
  • What’s their Better Business Bureau rating and corresponding feedback?

SuperMoney’s Adam Latham also recommends finding out how many attorneys the company has on staff, the number of support reps available, if the firm has different payment options and a money back guarantee, and if they make unrealistic promises.

Finally, as noted in the FTC link above, just because a tax relief company agrees to work with you, this doesn’t necessarily mean that you qualify for relief with the IRS. Optima Tax Relief expressly notes this on their website by stating, "Each individual case is unique, and we may not be able to save you anything at all."

Should You Choose Optima Tax Relief To Represent You?

Optima Tax Relief had a mostly positive online customer reputation among hundreds of reviews at the time of our research, and a company representative provided direct, open responses to many of our questions.

And while you might end up paying (sometimes much) more when everything’s said and done, their $495 initial fee seemed competitive. If you’re not satisfied within the first 15 days, you can even request your money back.

However, as we learned from the Federal Trade Commission, since the process can cost a meaningful amount of money in fees, it might be worthwhile to at least reach out to the IRS on your own in hopes of a possible settlement. If that doesn’t work out, it might make sense to get in touch with a reputable company like Optima Tax Relief.

» For Further Reading: Tax Relief Companies: A Comprehensive Beginner’s Guide

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!

153 Consumer Reviews for Optima Tax Relief

Average Consumer Rating: 4.1
Rating Snapshot:
5 star: 106 4 star: 15 3 star: 1 2 star: 1 1 star:  30
Bottom Line: 79% would recommend it to a friend
Showing 1-11 of 153
Sort reviews by:

  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Great company

    • Chicago, IL,
    • Jan 18, 2019
    • Verified Reviewer

    Optima Tax helped my husband and I with our tax problem, they were with us from the first time we spoke to them about our problem until the time we resolved it. I could not have asked for a better team along the way.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Thanks Optima Tax

    • Phoenix, AZ,
    • Jan 18, 2019
    • Verified Reviewer

    Optima Tax assisted with helping me get worry-free from the IRS from bank levies or deductions from my work checks. Also assisted me with getting back on track with my taxes! Awesome job!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Optima Tax Relief positive summary

    • Tennessee,
    • Jan 15, 2019
    • Verified Reviewer

    I went to the IRS 20 years ago to reconcile my lien to the IRS.

    For personal reasons, my obligations were past due. I entered a payment program, but with interest and penalties, after 20 years of monthly payments, it was clear I was not making progress.

    I called Optima Tax Relief for help. From that first call, I knew I made the right decision. Optima Tax Relief was and has been clear in their communication, professional and quick in their response to all of my questions. Each disciplined stage of progress was followed up from them with a call for an update. After 20 years of trying to do it myself, Optima Tax took care of my burden in eight months.

    The $64,000 was zeroed out in eight months.

    I'd recommend Optima Tax Relief to anyone who has issues with the IRS for clear, disciplined, professional help.

    I can now breathe easier thanks to Optima Tax Relief.

    Today.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • I got my $85k tax debt reduced to $50

    • Pittsburg, CA,
    • Jan 14, 2019
    • Verified Reviewer

    I would strongly recommend Optima Tax Relief to anybody struggling with their IRS debt. I hadn't filed my taxes in years and my IRS debt got completely out of hand. I called Optima, they told me what I was up against and made me feel very comfortable. They gave me a very reasonable payment plan and got the ball rolling for me. They got me in compliance with the IRS by filing all of my back tax years and got the IRS off of my back. I never would have gotten this taken care of without their help. Calling Optima was definitely the smartest decision I ever made...they kept me in the loop of every step they took.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (2)
    View all 2 commentsHide comments
    • Jan 15, 2019

      Satisfaction Team, Consumer Asssistance

      Hi Mr. Wallace! Thank you for taking the time to leave us some feedback. We are glad you felt very "comfortable," and that you're happy with your resolution. Thank you for stating that "calling Optima was definitely the smartest decision [you] ever made." Thank you!

    • Jan 15, 2019

      Bill W.

      All of the thanks goes to the team at Optima, you guys went above and beyond to get my case squared away. I can’t thank you guys and gals enough.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Optima Tax Relief stopped my wage garnishments

    • Marion, OH,
    • Jan 14, 2019
    • Verified Reviewer

    I’m glad I called Optima Tax Relief for help with my back taxes. I would never have been able to reach a settlement on my own the way their tax professionals were able to do. They negotiated with the IRS on my behalf, so that my monthly payments are within my budget. They also were able to stop my check garnishments, which saved my house from going into foreclosure. We are back on track now thanks to Optima Tax Relief!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jan 15, 2019

      Satisfaction Team, Consumer Asssistance

      Hi M. Eddauod, thanks for the great feedback. We are glad you found us helpful, and we're especially glad we were able to help "stop [your] check garnishments." We wish you the best moving forward!

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Optima Tax big help with big debt

    • Mount Clemens, MI,
    • Jan 10, 2019
    • Verified Reviewer

    I was recommended by a friend to Optima Tax and I am so grateful I went with them. They helped me get over seven years of messed up taxes straightened out and settled with the IRS. They kept me from any levy status and pulled all those years out of collections. Set up a payment plan that was reasonable. They helped us so much that we were able to make a one-time payment to pay our entire debt to the IRS. I would definitely recommend them to anyone that might have any IRS debt.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jan 10, 2019

      Satisfaction Team, Consumer Asssistance

      Hi Mr. Phillips, thanks for the great review. We are so glad you are happy with your resolution and that you continue to recommend us. We wish you the best moving forward!

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Optima Tax Relief

    • Conyers, GA,
    • Jan 10, 2019
    • Verified Reviewer

    I am totally satisfied with all the help I received in dealing with the IRS. Optima Tax Relief did a first class job in stopping the IRS from levying me. They explained in detail everything that they were going to do. They also kept me informed of what was needed from me and why. I feel better now since I am disabled to work knowing that they have my back. Thank you very much.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jan 10, 2019

      Satisfaction Team, Consumer Asssistance

      Hi Mr. Banks, we appreciate the kind review. We enjoyed working with you, and we're happy to hear that you felt like we "had your back" and that we kept you "informed." That's great to hear! We wish you well.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Optima did a great job

    • Jan 10, 2019
    • Verified Reviewer

    They helped me understand everything I had to do to get back to square one on my taxes.

    I had fallen for a long time to file. Optima fixed it so I can now start over and stay out of trouble with IRS.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Jan 10, 2019

      Satisfaction Team, Consumer Asssistance

      Hi Mr. Barrett, thanks for the great feedback! We are happy that you've had a great experience with us and we were able to help you "start over!" We wish you well moving forward.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Review of Optima Tax

    • Hampton, GA,
    • Dec 22, 2018
    • Verified Reviewer

    I would give Optima Tax five stars for the work that they did in helping me getting my IRS tax debt resolved. They were very helpful in getting things resolved to the lowest possible solution.

    Every person that was assigned to working on my case through the different steps were very knowledgeable of what they were doing. They responded quickly through email and the client portal.

    They sent copies back to me quickly if I wanted them back, as well as let me know how each step was being worked out. You are always aware of what was going on and how it was working out.

    I was satisfied with everything they that did in helping me get the issue resolved. I would recommend them to my friends and family.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Dec 26, 2018

      Satisfaction Team, Consumer Asssistance

      Hi Ms. Chatman, thanks for the stellar review! We are so happy to have helped you meet an excellent resolution. Thanks for the "five stars," and we want you to know we really enjoyed working with you! Wishing you well.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Optima Tax Relief

    • Arlington, TX,
    • Dec 21, 2018
    • Verified Reviewer

    I would truly recommend Optima Tax Relief to everybody. They have helped me resolve my tax issues with the IRS. Optima will also work with you after they have complete your case. The employees are very helpful and professional. Please continue to do good work and helping people in need of your service. Thank you so much, Optima Tax Relief, for your help and your support.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Dec 26, 2018

      Satisfaction Team, Consumer Asssistance

      Hi Ms. King! Thanks for the feedback. We are so happy to have helped you in your time of need, and we are always happy to continue working with you. We wish you well!

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Great job

    • Columbia, MD,
    • Dec 21, 2018
    • Verified Reviewer

    Did a great job! A++++! Lived up to expectations. Took care of everything. All I had to give them was what they asked for and they handled it. They answer all my questions, and whenever I had another question, all I had to do was call them.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Dec 26, 2018

      Satisfaction Team, Consumer Asssistance

      Hi Ms. Fastner! Thanks for that "A++++!" Wow! We truly enjoyed having you as a client, and we were so happy to "handle" it! Thanks for the review.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 153

Write a Review for Optima Tax Relief!

Share your experience to help others shop smarter & discover great products.

Write a Review