OurTime

OurTime

Overall Rating

1.1

58 Customer Reviews

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Summary

OurTime is a dating site focused on adults 50+ who are looking for love or lasting friendships. The features are compelling but some customers complain about the service.

Pros

  • It’s possible to browse full profiles with a free account
  • Simple signup process
  • Easy to search all members

Cons

  • Minimal algorithms for matching you with other users
  • Smaller user base than other platforms
  • Many users complained of too many spam accounts
  • You may need to pay for additional features with credits

Customer Reviews

1.1 Stars out of 58 Reviews
5 Star:0% 4 Star:1% 3 Star:1% 2 Star:5% 1 Star:91%
5% Recommend This Service
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Posted on May 10, 2017

Don't bother

By Suzanne Delrow, Appleton, WI, Verified Reviewer

After some strange coincidences on day 4 of my membership, I decided to read reviews of the site. On the same day, within minutes, two of the men I'd been corresponding with gave excuses why we should email instead. I proceeded to get a lengthy email with a sob story. I checked out the name, and the name and profession corresponded to an exec in another state. No such person in the town he gave. Both emails had the same typos and mistakes.

Fake accounts, just like I'd read. Doesn't seem to be real science behind the matches, they are not what your preferences are. I wouldn't bother with this site.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Jan 7, 2018

Too many out-of-state responses

By Rob Scott, Cincinnati, OH, Verified Reviewer

I have had more responses from people that are out of state than I get from people who are in my actual preferences that I set up when I signed up. Why, and how, would people in Arizona see my profile in the first place? This is so annoying that I spend more time deleting these people than I do actually chatting with people around me. I would not recommend this site to anyone.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on May 23, 2018

Total ripoff

By Laurita M., Arizona, Verified Reviewer

This site deleted my information as soon as I entered it. They objected to the line where I said I did not intend to renew, but they did not have to delete all my information. I asked them to return my information to me or give me a refund. They did not do so and continued to bill me for another three months. The phone number they give for resolution of problems does not work. This site will steal your money and make it impossible to resolve issues.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Oct 12, 2019

Site is a scam, do not pay any money to them!

By Justin C., Pennsylvania, Verified Reviewer

Site is a scam, does not let messages connect to other patrons. Blocks messags and tampers with profiles. Has not let any messages with anyone for a week. Contacted customer service several times and no response or anything done. Nobody seems to want to make this site work. Very unreliable very misinformed most definitely is a scam.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Nov 21, 2016

Lot's of scammers

By D L Pace, Illinois, Verified Reviewer

This site has very few "real" people on it. A lot of FAKE profiles. It is nothing but a huge HEADACHE. Do not waste your time.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on May 13, 2017

They are a rip off

By Jan Weaver, Canton, Ohio, Verified Reviewer

They sent me an offer for $19.98 for a 1-month subscription and turned around and charged me $$84.81. And when I sent an email complaining, they sent me an automated response and in no way did they try to fix the problem. So I canceled the membership and have been ripped off the money. They should be reported to the BBB. If they tried to work with me, I wouldn't be so angry!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on May 28, 2017

Worst user interface ever

By Kat H., Portland, OR, Verified Reviewer

The OurTime site has the worst user interface. Its target is for the 50+ crowd, but I find the homepage to be so distracting. When I go to check my mail, there are constant pop-ups to distract me, usually telling me that someone is viewing my profile. Annoying!

Part of the page is taken up by ads, and then the other side has a list of people who are available to chat. I just want to see my inbox, and the rest of it is visual noise.

Why am I getting daily matches for people who are so much older than me or who live in another state? Can't they target the matches based on my search parameters?

Speaking of search parameters, I figured out how to add filters, but I still get a lot of matches in my search that doesn't fit the parameters.

I get a lot of emails, and when I click on them, the person has been removed from the site. I can get multiple items in my inbox from one person and most of them aren't actual emails. I wish emails would also go to my email account so I didn't have to log on to read emails.

There's nothing much about this site that I like. The reason I signed up is because I fall into the 50+ age group. I wouldn't recommend this site to anyone and won't be renewing my subscription.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Aug 24, 2017

Blatant customer service lies to get you to pay!

By Liana Lawrence, Brandon, Vermont, Verified Reviewer

Knowing that many dating sites have fake profiles and false messages that land in your inbox and are not really real personal messages, I called customer service first to ask if the messages were real and written personally to me and not auto messages. They said yes, so I paid for a one-month subscription. They put in a one-time joiners fee of $4.00 added on.

When I got to that box, out of 11 messages there really only were 10 (I was told one of the users was removed from getting my emails?). I found out that only two were real personal letters. Of those, one was a four-word meaningless sentence, and the other was an obscene long letter from someone who was not even the right gender. The rest of the "messages" were canned auto messages from non-paying members. Not one person that I wrote to ever answered my email. Mind you, I am not a dog. I believe that either these were not paying members, or they were fake profiles.

People should be reporting this site to their attorney generals offices, and Better Business agencies and the site should know this!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Aug 28, 2017

The worst!

By Michael Arndt, California, Verified Reviewer

This is advertised as a 50+ dating site. I received approximately 98% of my mail from females (not even so sure of the female part) in the 20-30 age group asking for my phone number, personal email, etc.

The company's customer service people speak a non-English form of English combined with the Philippines phone system, which makes communication next to impossible. I have attempted to cancel my account/profile on four separate occasions. I'll see if the latest attempt works.

Terrible site, terrible company, terrible customer service! No value, don't waste your money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Aug 29, 2017

Huge rip-off

By David Ruppel, Syracuse, NY, Verified Reviewer

I just called customer service to cancel after being conned into this and got a fake women, scam. Total scam.

I paid with a credit card, not a good idea for these sites. Customer services message says to click Help, but the help is very hard to find and clicking on it just gives you info about how to add the site to a specific internet browser, not how to get your money back and cancel the "membership." More wasted time.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Feb 2, 2018

Beware, they do not prorate when you sign up for more than a 1 month membership and want to cancel your first month.

By Mary Rankin, Dallas, TX, Verified Reviewer

I had a very disappointing experience with this online dating site. I was contacted by women and men well out of my area even though I clearly stated they needed to be in my local area and pics were required. The matches they sent were not matches.

I signed up for six months but after three weeks realized this was not for me. Upon calling in and being on hold for nearly 30 minutes, I reached an agent to discuss how I could get some of my 6-month payment back. He was adamant that since I used the service for tgree weeks, I had to pay the 6-month amount of $90 and could not be credited for any portion. They could not prorate even though I had canceled the service before the first month was even up.

The site is not impressive and not user-friendly. Beware. They are not customer service oriented at ALL. I don't think they are in America either.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 12 People Have Voted
Showing 23-33 of 58

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