Peloton Bike Review: Is It Worth Your Money?

By Lydia Noyes
HighYa Staff
Updated on: Dec 18, 2019

Home fitness equipment promises to give you all the benefits of the gym without any of the cost and inconvenience. But before you purchase, how can you tell whether a product will wind up used or abandoned in the basement?

Peloton promises to solve the problem of unused exercise equipment with its high-tech spin bike that gives you access to a passionate fitness community and thousands of engaging spin classes at any time.

In this review, we’ll analyze what Peloton offers and compare it to the competition so you can determine whether to add this spin bike to your wish list.

What Is the Peloton Bike?

The Peloton bike is a spin bike with a screen that lets you take boutique fitness classes from home.

With this bike, you can live-stream workouts from the company’s NYC studio, compete against others on a leaderboard, and get shoutouts from instructors when you reach key milestones.

Peloton’s goal is to help you get rid of the mental and physical barriers associated with getting to a physical fitness class. When you own a Peloton, you can workout anytime- no commute required.

  • High tech spin bike with 22" LCD touchscreen
  • Access to 5000+ on-demand classes and 20+ live classes daily
  • Compete against others in real-time with leaderboard
  • Wide variety of class and music styles
  • Complimentary access to the Peloton app for other workout options
  • The bike costs about $2,500 with accessories and requires $39.99/month subscription
  • Repairs may take several weeks, depending on the crew’s availability
  • More expensive than the competition
  • The screen can’t be used for other purposes if you cancel your subscription

How Does the Peloton Bike Work?

The Peloton bike is essentially a magnetic resistance spin bike with a 22-inch touchscreen on the front. The bike’s footprint is approximately 4' x 2', and you’ll need to put it somewhere near a power outlet and a strong WiFi connection to use it.

While the bike can be used like any other spin bike, what sets it apart is integrated access to Peloton’s studio classes. The company live-streams approximately 20 classes from their London and NYC studios daily, and these workouts are added to the continuously-growing on-demand library soon after.

You can choose from just under 5,500 spin classes, ranging in length from five to 90 minutes. The workouts vary in difficulty, class format, instructor, and music genre, and it’s possible to filter your search by these parameters. Here’s an example of some of the most recent class options.

  • 20 Minute 80’s Pop Ride with Denis Morton
  • 20 Minute Beginner Ride with Cody Rigsby
  • 45 Minute Tabata Ride with Ally Love
  • 30 Minute Intervals and Arms Ride with Tunde Oyeneyin
  • 45 Minute Heart Rate Zone Endurance Ride with Christine D’ercole
  • 30 Minute Electronic Dance Ride with Matt Wilpers

As you take a class, you’ll see your workout stats displayed on the screen. These include your pedaling cadence, resistance level, total power output, heart rate (if wearing a monitor), and more. You can track your stats against the cues that the instructor is calling out.

Your ride experience will vary slightly depending on if you take a class live or on-demand. Live classes get a real-time leaderboard that lets you compete against everyone else who is taking it. It’s possible to filter the leaderboard to a specific gender, age range, location, or to hide it completely.

The instructor can also see your stats when you take a ride live. If you are reaching a milestone (such as your 100th ride), they might give your leaderboard name a shoutout.

When you take a class on-demand, you can compete against a “here now” and “all-time” leaderboard to see how you stack up against others who have taken it. The main difference from a live ride is that fewer people are likely to be taking it simultaneously and there’s no chance of a shoutout.

Note that the only way to take these classes is to purchase a bike subscription, which costs $39.99 per month. Without this subscription, you are limited to three 45-minute workouts included on the bike and a “free mode” where you can bike in front of a blank screen that displays your workout stats.

Beyond spin classes, a Peloton membership also gives you access to a variety of other kinds of exercise. These include:

  • Strength
  • Yoga
  • Meditation
  • Cardio
  • Stretching
  • Outdoor Running (audio only)
  • Running
  • Walking
  • Bootcamp (workouts that are split between strength training and running on a treadmill)

You can access these classes through the bike’s touchscreen or through the Peloton App, which is complementary for bike owners (it costs $12.99/month for everyone else). Some of these additional classes, such as certain strength training sessions, take place on the bike. Others work best if you play them through a separate device so that you have a better viewability angle.

Peloton Instructors

There are close to 20 Peloton instructors at the company’s NYC studio alone. They vary in age, teaching style, and qualifications, and most have massive social media following thanks to their Peloton fans.

While Peloton instructors are usually leading classes with in-person participants, they put a lot of their focus on the camera that’s live-streaming them. This is meant to help home riders feel connected with the rest of the class and motivated to keep showing up.

Some Peloton instructors, such as Matt Wilpers, take a technical approach to train with data-focused Powerzone classes. Others, like Cody Rigsby, keep the sessions lighthearted with pop music playlists. Still others, such as Ally Love, pepper their classes filled with encouragement for anyone who might be going through a hard time, exercise-related or otherwise.

Most Peloton riders have their favorites, so you might need to try out several classes until you find the instructor that resonates with you.

What Does the Peloton Bike Cost?

The amount you’ll pay for Peloton depends partly on your payment plan and the accessories you purchase. This chart highlights the available options:

Basics Package Essentials Package Works Package Family Package
Price $2,245 $2,404 $2,494 $2,694
Price Per Month Through Affirm (0% Interest, 39 Months) $58/month $62/month $64/month $70/month
What’s Included Bike, delivery and setup, one year limited warranty All previously mentioned plus spin shoes*, hand weights, and Bluetooth headphones All previously mentioned plus heart rate monitor and bike mat Bike, delivery and setup, one-year limited warranty, two pairs of shoes, headphones, heart rate monitors and water bottles, and one bike mat and set of hand weights

*Peloton bikes include LOOK Delta Compatible aluminum pedals. This means you will need to use spin shoes with Delta clips to use it.

Note that these prices don’t account for the $39.99/month membership fee, which you will start being charged as soon as your bike arrives.

Peloton offers a 30-day home trial for new bike users. This allows you to try out the bike for thirty days. If you don’t like it, you can request a full refund and the company will pick the bike up. This refund also includes all accessories and your first month’s subscription.

All Peloton purchases come with 12-month parts and labor warranty. If any part of your bike breaks down within that time frame, Peloton will cover the costs for replacement parts and send out an authorized Peloton technician to complete the repairs free of charge.

The best way to contact the company is through their online chat profile on the official website, or at (866) 679-9129.

Analysis of Customer Reviews

We looked at Peloton bike reviews across a variety of platforms, including here at HighYa and Peloton Facebook pages. Here’s a summary of the main takeaways from these reviews:

Stable, Well-Built Bike

A clear majority of Peloton users love this spin bike. They write that it is well-built and barely budges while they ride it, even when placed on the carpet. Many also mentioned that the bike was extremely quiet when they were cycling on it and that the 22-inch touchscreen was perfect for following the workout classes.

A few people mentioned that they had maintenance issues with the bike like broken wheel bearings, stripped pedals, and malfunctioning screens over the time they owned it, but that the company responded promptly and sent out a tech crew to fix it when necessary.

Wide Variety of Challenging Workouts

Peloton’s key selling point is its classes, and customer reviews show that they don’t disappoint. Users rave about the convenience of taking studio-quality spin workouts at home, and many appreciate how many options there are to take live classes throughout the day.

Many reviewers also appreciated that their Peloton membership gave them free access to the Peloton App, which included options for yoga, running, strength training, boot camp workouts and more.

Good Motivator to Workout at Home

A big selling point for many reviewers was that the Peloton allowed them to work out when convenient for their schedule. This meant mothers with young kids didn’t need to find a babysitter before going to the gym, and city dwellers didn’t need to suffer through another round of traffic to get fit.

The bike also resonated with people too intimidated to join an in-person fitness class. The Peloton allowed them to work out in the privacy and not worry about sweating in front of strangers. Likewise, many people found the class leaderboards kept them more engaged and committed to pushing themselves.

Promoted Long Term Use and Weight Loss

What set the Peloton apart for many users was that they kept wanting to use it. Many reviewers wrote that they had lots of home fitness equipment collecting dust in their homes, but that they looked forward to using the Peloton even years after they first purchased it because the classes and community continued to be engaging.

Many experienced real benefits from this regular exercise and reported that they had lost dozens of pounds, improved their fitness stats, and lost inches around their waistline after several months of regular use.

Quality Concern Issues

Some Peloton customers didn’t have a positive experience from a quality standpoint. Some wrote that their bikes arrived dented or damaged, or that the bearings went out after just a few weeks of use.

Though most had the issues resolved by Peloton’s repair theme, they resented how long the process took.

Confusion with Subscription Costs

In many cases, reviewers were blindsided by the cost of the bike, as they didn’t know that they needed to pay a $39 monthly subscription fee to access classes. Many of these reviewers wrote that they wished they had bought a cheaper spin bike and used the $13-per-month Peloton app instead.

Key Takeaways

Overall, these reviews show that the majority of people who buy the bike seem to love it. Exercise enthusiasts and couch potatoes alike raved about how much they enjoyed using it.

The biggest problems from a customer perspective seem to be price and that the equipment is prone to breaking down, and that it can take a while to get it fixed. Those who have a functioning bike seemed to have little to complain about.

Peloton Bike vs. Other Home Spin Class Bikes

Buying home fitness equipment like the Peloton is expensive, and several competitors have entered the market at a slightly lower price point. Below, we compare the features between Peloton, NordicTrack and Echelon:

Peloton Bike NordicTrack Commercial Studio Bike Echelon Connect Bikes
Equipment Cost Starts at $2,245 Starts at $1,599 Starts at $839.98
Subscription Cost $39.99/mo $39.99/mo (first year free with purchase) $39.99/mo
Class Types Metrics-based spin classes that give you cadence, resistance and power targets, plus access to off-bike workouts High-energy spin classes, instructors control your machines decline, incline, and resistance levels High-energy spin classes and “FitPass” access to trainer-led yoga, stretching, meditation, kickboxing, Zumba, and more
Number of Available Spin Classes 5,500+ 100+ 1,000+
Live Classes Per Day About 20 N/A 14+
Key Details Large community means lots of competition on the leaderboard and online support groups You can choose to have the bike automatically adjust the difficulty setting depending on the workout Most bikes come without a tablet so that you can use your own and keep costs lower

As this chart shows, Peloton has the highest upfront cost for equipment, though each brand requires a $39.99 subscription to access its content. You’ll get a year’s subscription for free with NordicTrack, and Echelon offers subscription discounts with some of their bike purchases, but Peloton’s subscription price doesn’t fluctuate.

Unlike Peloton, both NordicTrack and Echelon offer several bikes to choose from. That lets you choose which features you want to pay for, and in Echelon’s case, it allows you to buy a bike without a screen. That’s significant because it means that you aren’t locked into their platform forever with the bike.

In other words, you could follow either Peloton or Echelon classes (or another platform entirely) on an Echelon bike outfitted with your own tablet, but a NordicTrack and Peloton bike’s touchscreens are limited to that company. If you stop your subscription, you can’t use the screen for anything else.

Each of these bikes has its appeal, and choosing the right one for you depends on what you value.

Peloton has the highest price tag, the largest community, and the broadest range of classes. It makes sense for you if you want to feel like you are part of a bigger group and want ultimate flexibility in how you workout.

NordicTrack doesn’t offer any live classes (yet), but its bikes are uniquely outfitted to adjust their difficulty level during the workouts. Those who struggle to push themselves hard enough when they are in charge of their own difficulty settings will likely appreciate this feature.

Finally, Echelon offers the most affordable tech-integrated spin class experience. You can choose from a range of bikes starting at $900, and it’s possible to use your own tablet. Though the company offers less than a fifth of Peloton’s on-demand workouts, this library is growing fast with 14 live classes each day.

Peloton Bike vs. the Peloton App

If you’re not interested in dropping thousands of dollars on a Peloton bike, it’s possible to enjoy much of the same experience by using the Peloton App with a regular spin bike. There are dozens of tutorials online that go into detail on what you will need, as well as a Facebook page dedicated to app users.

I personally have used the Peloton app for more than ten months, paired with a Schwinn spin bike and a Bluetooth cadence sensor and heart rate monitor. This setup lets me participate in both live and on-demand classes and monitor my cadence and exertion level (through my heart rate) directly through the app.

The biggest appeal of this approach is that you will save money. It’s possible to buy used commercial bikes from fitness centers that are the same or better quality than a Peloton for about $500, and a cadence sensor and heart rate monitor for another $75.

This gives you an upfront cost savings of more than $1,500 over the Peloton, and you will continue to save money each month with the app subscription ($12.99) compared to the bike’s subscription ($39.99).

Over one year of ownership, a Peloton Essentials Package ($2,404) plus a subscription ($480) will cost $2,884. Buying a different bike with accessories ($600) and using the app ($156) could cost you about $756 instead, a savings of more than $2,100.

Obviously, your numbers will vary significantly depending on the cost of your bike. But even if you buy a new spin bike at a similar pricepoint to the Peloton, you’ll still save over the length of the subscription.

However, this stripped-down Peloton alternative has some drawbacks. You won’t be connected to the leaderboard, which might decrease motivation for some people. Likewise, you will need to use another app to save your ride stats is you want to look at them later.

Using the Peloton app with a regular spin bike is an excellent option for anyone with access to spin bikes at the gym, anyone who doesn’t want to be tied to a $39.99 monthly subscription, and anyone who doesn’t want to own an exercise bike that’s limited to one platform.

However, if the community leaderboard appeals to you, you don’t mind paying more for premium equipment, and you don’t want to go through the effort of rigging up your own system, then you’ll likely be happier with a real Peloton.

The Bottom Line: Who Should Consider a Peloton?

For those who want the feeling of a studio spin class while working out at home, Peloton offers an industry-defining opportunity to get in shape.

If you can afford it, this bike can transform your approach to exercise by making it possible to follow an NYC studio spin class regardless of where you live and what your schedule looks like.

The primary thing to keep in mind before committing to Peloton is the price. Expect to pay about $3,000 for the first year of use and an additional $450 in subscription fees every year after. Though it’s possible to continue using the bike if you cancel your subscription, you’ll be left with an almost unusable screen in the front if you do.

However, $3,000 a year can be cost savings for you compared to attending in-studio cycling classes. SoulCycle, a leading spin class studio in the US, charges more than $30 per class at many locations. Once you use your Peloton 100 times, you’re saving money compared to paying for the same number of SoulCycle classes.

Overall, we think Peloton makes sense for anyone who:

  • Loves instructor-led exercise classes
  • Wants to get in shape without going to the gym
  • Has a busy schedule and struggles to make it to in-person studio classes
  • Wants to save money on a gym membership or studio classes
  • Wants the accountability of an engaging virtual community and competitive leaderboard
  • Doesn’t mind buying fitness equipment that’s limited to a single platform

Intrigued by Peloton’s virtual classes but not ready to pay the $3k price? Cheaper options are available from NordicTrack, Echelon, and the Peloton App. You can also try out the app for a thirty-day free trial. Our advice is to pair it with a regular spin bike and see whether you love the workout style enough to commit to the full system.

Customer Reviews

Start your review of Peloton Bike:
  • 41 Customer Reviews
  • 49% Recommend This Brand
3.0 out of 5
5 star: 41% 4 star: 4% 3 star: 2% 2 star: 9% 1 star: 41%

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  • Well designed/ constructed luxury fitness item

    Overall Experience:

    This review hits all the points very well, but for what its worth I'll add some further input as an owner of the bike. Price will be the major drawback for most, although a comparably designed spin bike with the same features (Schwinn/ Keiser/ LeMond/ Star Trac) - but without the Android tablet - will probably set you back something like $1,500 anyway.

    Heavy perimeter weighted flywheel. (Key to good inertia/pedal stroke.)

    Magnetic rather than friction resistance. (Nothing in contact with the flywheel - no maintenance, no brake pads to wear down and replace.)

    Belt rather than chain drive. (Virtually silent, and again no maintenance - no chains to oil/adjust/tighten.)

    All in all a very well designed/constructed spin bike. Comfortable (for a spin bike), rides quiet and smooth, very solid, really a pleasure to use if you're into spinning for exercise.

    The Android tablet with all the on-demand spin classes (thousands now and counting?), 10 to 12 new live classes everyday, and scenic rides as well – more variety than my wife and I will ever exhaust. And we’ve found all the classes and instructors are great - they certainly keep you engaged and motivated.

    BTW - I think the $250 "white glove" delivery and set-up may be mandatory now - not sure you can avoid that expense by putting it together yourself. But you absolutely do not need to purchase accessories (i.e. shoes, weights, headphones/ear-plugs, etc.) from Peloton - you may be able to do better elsewhere, although you might find their prices competitive on some of it. I would recommend that you get some Bluetooth compatible headphones/ear-plugs - the speakers are on the back of the tablet, and while they're certainly adequate, I've found the experience far superior with my Jaybirds (there are cheaper options).

    Since I’m the first to comment here and for anyone considering the purchase, I’ll give our referral code below – two free additional months on the subscription – anyone is welcome to use. If you buy and whether you use us or someone else, please use somebody as a referral! That’s the only deal I’m aware that they’re running right now.

    Bottom Line: Yes, I would recommend this to a friend

  • No customer service, gross language

    Overall Experience:

    After purchasing the bike, my delivery was not scheduled and I did not get a contact from Peleton. After multiple attempts on my part, I eventually reached a contact who started my delivery process. The first two promised delivery dates were no shows. The third time my bike was installed broken, and after notifying the company two different times, I have not received a response.

    In addition, the live and recorded classes contain very explicit language and are very inappropriate. It is distracting from the workout. I don't need to be called a bad name a million times.

    Bottom Line: No, I would not recommend this to a friend

  • Big mistake, don’t buy

    • By B Cam,
    • Arizona,
    • Dec 27, 2017
    • Verified Reviewer
    Overall Experience:

    The Peloton bike broke after two days, and it has been three weeks trying to get it fixed. They keep telling me someone will contact me, although they never do. I’ve spent many hours trying to get it fixed; emails, chats, phone calls, and nothing works. They finally confirmed that someone would come and fix yesterday so we made sure we were home, but no one showed. I called, and they said they have no record of it, although it was right in my email that they sent. It’s a sad joke at this point, they are completely unable to help me and I have a broken bike that I’ve only used twice.

    No exaggeration; completely true and sincere review, unfortunately. Just terrible experience. Big mistake to buy!

    Bottom Line: No, I would not recommend this to a friend

  • Good, but have had issues

    • By Scott Aronson,
    • West Hartford, CT,
    • Feb 26, 2018
    • Verified Reviewer
    Overall Experience:

    I have to admit that we were exceptionally happy with our purchase. It was a large investment, but one that my wife and I were both set to use for early morning and late night workouts while balancing family life. We talked things through when buying this in the Natick, MA store and they said many people keep this in their bedroom and use it while their spouse is sleeping. All started out well, and we loved it. Riding with a class in NYC, some of the scenic journeys and just a good overall challenge/exercise.

    After a few weeks, we started having the squeaky pedals. The issue was that we were riding at 4:30 or 5 am or late in the evening when the other was sleeping. It was a great "silent" option up until that point. Now, it sounds like a truck is coming through (exaggerating quite a bit), but there is no way to have someone sleep near this and ride.

    Customer service wanted a "video" so they could hear the sound. Then, sent something to us that didn't work and would not send out anyone to our home to fix this. Think about the investment and then you have to jump through hoops to get actual support. If I could just lift it up and bring it to the bike shop, I would. I don't know about you, but the reason we invested in this was that we were struggling with work/life balance and this was a good solution that excited us both. Now, it seems like a bad investment overall and one that I would like to return and just figure out again how to go to the gym and invest the time to ride outdoors.

    Again, if it is working right, this is a fantastic bike. If it is working right.

    Bottom Line: No, I would not recommend this to a friend

  • Nice bike, terrible customer support

    • By Elisa Guida,
    • Colorado,
    • Dec 30, 2017
    • Verified Reviewer
    Overall Experience:

    The product is amazing. My problem is with customer "support," Candis Bateman, in particular, who was "helping" me. My family loved the bike so much that BOTH my husband and I had the great idea to get it for each other to my surprise! My son is the one who told me that he had gotten it ordered weeks ago and I needed to cancel mine ASAP because his order was to be delivered and set up the next day. Not too hard right?

    WRONG. There is no phone number to call someone! My only choice was to email support explaining my situation and request someone to a call to confirm. No call, and they canceled the wrong order. Ten EMAILS back and forth later with Candis (over two days), and no calls after four requests and nothing. REALLY disappointing. I even asked her at the end to call my husband to explain/apologize and nothing.

    Bottom Line: No, I would not recommend this to a friend

  • Worst

    Overall Experience:

    Peloton Cycle sucks. Probably will go out of business soon. They treated me like crap and made me feel worthless. I will never do business with them again.

    Bottom Line: No, I would not recommend this to a friend

  • Updated review

    Revised my rating - one year of ownership

    • By Ted B.,
    • Valley Park, MO,
    • Jan 6, 2019
    • Verified Reviewer
    Overall Experience:

    So the experience of owning a Peloton has been inconsistent - and littered with issues since I started riding in February of 2018.

    I've ridden about 5K miles this year - to be honest I am quite surprised that the bikes held up - yes, I said bikes. I took one break in September for a trip to Greece - so that's nine months of riding.

    The first bike - bearings blew at 2K miles, so within four months, I had to have a technician do a repair for a new bearings kit on the flywheel. That's no easy task because what needs to occur post-replacement is what I call a tune - you have to make sure the flywheel and magnetic resistance are seated properly. I had issues with my resistance post-replacement.

    Inevitably, I had to get new pedals and one of the pedals wouldn't even come off the bike. Tech was sent twice to get it off. The first time they almost broke the bike and a wall (yes, you read this right), and the second time they didn't have the right tools (above and beyond the wrench) for a scheduled repair. Amazing since it was a scheduled repair to get the crank and pedal replaced.

    Then a new bike was ordered to replace. I received that bike - was able to ride it for about a month before the bearings blew again.

    Note on this delivery - the people were awful at setup. A part that holds the cabling for the tablet to bike metrics recording fell off during setup and the installers wouldn't complete the install and left. I had to take apart the front sweat guard and reinstall the part - that's fine but shouldn't a new installation be one-and-done plug and play if it's meant to be delivered and setup? Is there a checklist to work here?

    Another bike sent and received on December 30th - this was the mother of all bad things to ever happen. The guys showed up smelling like skunk (if you get my drift) and did a terrible job on setup once again. I should've called the cops on them to get them searched - if that would've happened I assume the brand would've taken a hit on social media and the media in general.

    See the Jimmy John's story out today about a delivery driver who was stopped in Minnesota and hid his weed in a sandwich. True story. Cops smelled something and wala, you betcha - found weed IN THE SANDWICH while delivering to a customer. Amazing.

    More - I had to take apart the front sweat guard (again on bike #3) to adjust the magnetic resistance because once I got to riding it was grinding on the flywheel at higher resistance levels. Add cosmetic blemishes to the handlebar and a possible issue with the seat axis - it looks like it's a 1st Gen to 2nd Gen refurbished model. Talking to tech support - they admitted it sounded like this was not a new bike but a refurbished/recycled bike sent to me.

    A new bike and a new tablet are coming my way (if I can believe any of it). I got the warranty extended another two years for free (on bike #3 now going on bike #4), but I am not hopeful the bike will hold up to my training - I require 20-50 miles of riding per day, 500-700 miles per month, and I am aiming to get to 1K miles per month by next year. That's my training and I don't think Peloton was meant to do this, even though the price point is the same as a top-of-the-line Keiser, which is a studio-quality bike.

    So I guess I am bought into the hype, thinking at the time of my first review on here months ago it was a great deal, when it appears otherwise. Until Peloton changes inside-out, I cannot recommend this product or service to anyone. Better off getting the Keiser for the same money - comes with a 5-year warranty up front. Best bike on the market for indoor spin.

    So I apologize for a review earlier this year that labeled this as a great sensation - service has changed considerably since I owned it at the BOY, and it appears the company is growing too quickly and can't keep up with the demand and certainly, the quality of the bike feels compromised.

    Thank you.

    Bottom Line: No, I would not recommend this to a friend

    • Previous review
    • May 22, 2018

    Incredible machine

    The best purchase I've ever made. I get great customer service on all of my questions. No mechanical issues with the bike - so crossing my fingers there. Workouts are awesome. I can mix and match, and my rides go 90 minutes at times. Totally revamped how I approach my gym workouts; I can really concentrate on strength and core, and train for the bike. I already surpassed the Century ride and did it in NYC. I am now finishing top 5% or even <5% in less than three months. Just amazing stuff. I recommend this to anyone.

    (read moreread less...)

  • Terrible experience

    Overall Experience:

    I purchased a Peloton, and before I could even take my first ride, the thing broke. The monitor would not work and when I was finally able to rig it (plugging the power cord into the monitor but you can’t see cadence, resistance, calories, etc.), the pedal discontented from the bike mid-ride. It took me FOUR times calling Peloton to finally get someone to agree to replace my one-day-old bike. While waiting four days for them to deliver my new bike, I tried another ride, and the other pedal flew off mid-ride. My entire experience has been frustrating, disappointing and overall poor.

    Bottom Line: No, I would not recommend this to a friend

  • Great for moms

    • By Casey,
    • Washington, D.C.,
    • Feb 2, 2017
    • Verified Reviewer
    Overall Experience:

    I am a new mom and can't find time to get to the gym anymore, but needed a way to get back in shape. Peloton Cycle has been an amazing investment. I can get in a quick workout when my baby is sleeping without having to find childcare, travel to the gym, and get there early to make sure I get a spot in class. I used to love SoulCycle and Flywheel and this gives you the same high quality experience right at home.

    I darken the room and put on headphones and it feels like I am really in the class. If you went to one of these boutique classes only two times per week at $35 per class, that's $3,500 in just one year. With Peloton Cycle, although it's a large upfront investment, it actually can save you money over time, especially since you can have unlimited riders in your household (my husband and I both cancelled our gym memberships).

    The iOS app is included with your subscription, so when I travel for work I can still do a class in my hotel gym. They also now have Beyond the Ride workouts like Yoga which you can cast to your TV if you want a break from spinning one day.

    I researched buying a cheaper bike and just using the app, but if you want a high quality, quiet stationary bike with magnetic resistance (which gives the smooth, quiet ride), you will end up paying $2K anyway, and that doesn't include the giant tablet that the Peloton bike comes with. If you ever decide to cancel the subscription, the tablet still has a few demo rides and still tracks your metrics.

    If you pay for a 2-year subscription up front, you get three months free, and if you use a referral link, you get another two months free on top of that. Here is my referral link:

    Bottom Line: Yes, I would recommend this to a friend

  • Basic

    • By James ,
    • New York, NY,
    • Mar 28, 2017
    • Verified Reviewer
    Overall Experience:

    This is an indoor cycling bike with an iPad on it. For the price tag for 3k I found it very basic. That's $1995 plus tax , delivery, shoes, etc. I don't find anything features on the bike particularly innovative or new. This appears to me, to be another fitness industry gimick.

    Bottom Line: No, I would not recommend this to a friend

  • Delivery process stinks

    • By Matt Harris,
    • Nebraska,
    • Jun 1, 2017
    • Verified Reviewer
    Overall Experience:

    I can't even rate the bike, but I can say that my experience has been among my worst ever with a company. I had a "confirmed" delivery date scheduled as promised, but apparently, that didn't mean much as they didn't show on that day, nor the next. Finally, they showed on the third day when we weren't around. That's when the real frustration started.

    You can't find a customer service person to save your life that can do anything. "Looks like we can deliver it tomorrow." No bike. I call again, "looks like we can deliver it Tuesday." No bike. I call again, "looks like we can deliver it Thursday." I still don't have the bike. We may ultimately really like the bike, but I will probably never be a real fan.

    Bottom Line: No, I would not recommend this to a friend

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Peloton Bike