Peloton Bike

I have had nothing but problems. Late delivery and metrics stopped reading after 8 days of having it. Customer service has told me they would email and or call on 4 different occasions and on every single one they fail to do so. ABSOLUTE BS.

Bottom Line: No, I would not recommend this to a friend

After countless mistakes, I get the bike. They set it up and before leaving tell me about an extra $41 a month indefinitely for "membership" after paying nearly $3000 for a bike! Worst thing was the guy says it’s going to wobble due to your flooring. I don’t want it then?! I told them it would be on the carpet. Then they tell me it will be $250 to take it back! I called arguing with Peloton and they said ok, they would pick it up (it had not been touched). They came and picked it up and I still HAVEN'T GOTTEN A REFUND! That was two weeks ago. I’ve been on hold for 50 minutes and the chat goes from 55 in the queue to 64. The whole company sucks, and I will sue if need be. Now the call hung up as a message stated they are closed!

Bottom Line: No, I would not recommend this to a friend

I have had two bikes since 1/7/2019...neither one has lasted more than 7 days due to bike pedal threads being stripped. Second time almost injured my wife as she was pedaling (pedal literally came out still attached to her shoe). It’s obvious they don't care too much about the bike or the bike members anymore now that the Tread is in play. Their support even stated that they are so backed up due to all the focus being on the Tread. Was a new member...now no longer a member because of the fear of injury (from lack of product or install quality).

Bottom Line: No, I would not recommend this to a friend

Considering I read and re-read information about the Peloton Bike and my invoice for the shipment said $0 for the first year for the digital membership when all of a sudden, I am charged $39 for the monthly membership. I just received the bike yesterday with a shipping charge of $250, which is one thing, but when I called to complain about the charges, I am now returning the bike which is another $250 out of pocket. I think this is insane as I am returning the bike within the 30-day window and to not offer something to the customer when they lied on the invoice, too, is just horrible customer service. I will never buy anything with the Peloton brand on it...ever. They are making money off lies.

Bottom Line: No, I would not recommend this to a friend

My complaint is not about the purchase of the bike nor the instructors. I have been very happy with both. However, it's the company itself and their attitude towards public negative feedback that has me concerned. Their Facebook page was set up to support Peloton customers. It should be a support group but instead, it has become a toxic environment where members attack each other while the admins look the other way until a complaint is actually submitted. A very constructive and popular post of mine was recently removed by the admins without any indication or reason given to me. The post did NOT violate any guidelines and trust me, I read the guidelines many times.

The post WAS very popular. In two hours' time it garnered over 100 positive likes. However, according to what I found out later from the admins, it took one or two people to lodge a complaint that prompted the removal. That's crazy. One of two people complaining is going to cause a post with over 100 positive likes to be yanked? What I believe happened is that the post made Peloton look bad. The post contained suggestions as to how Peloton could deal with additional music royalties they were facing. Members were very open to having ads before the workout.

The Peloton Facebook community is littered with rude and offensive posts. Members are constantly attacking other members. These kinds of posts remain on the site for days. The admins don't read the posts and basically don't monitor the page until someone complains. In the meantime, every week I see posts from members announcing their departure from the group because it has become so toxic. I love my bike. I love the instructors. However, there is a corporate attitude to stifle complaints on the Facebook page. The admins there are more busy removing posts that may offend company image rather than actually do what they are supposed to do - protect the members from being abused by others.

Bottom Line: Yes, I would recommend this to a friend

My bike was delivered inoperable. Called the next day.

They refused to fix it or pick it back up so I told them to come and pick it up under their 30-day warranty. They promised by email to come and get it on March 20th but it is still sitting in my house despite repeated calls and emails. Instead they keep trying to put the charge back through my credit card company.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My husband and I purchased our first Peloton in 2016 at a local store. We spoke at length with the clerk before buying. One of the things we talked about was the fact that we have a second home which we would eventually want to put a second bike in. He assured us that we would be able to use the single account for both bicycles. March/April of this year I went online to the website and began a chat session with one of the sales reps. I explained our situation and asked for reverification of my 2016 conversation, that we would be able to have 2 bikes at 2 different homes with one account. He assured me that we would. We purchased the second bike. Recently I realized Peloton was charging us for two accounts. I contacted customer support and was told that Peloton no longer allowed for two bikes to go on one account. I was told that Peloton changed its policy a year or so ago. That is the complete opposite of the commitment given to me.

I had to really insist to escalate to a 'manager' and he really blew me off.

If I had known they were going to charge me for two accounts then I would have purchased an Echelon for a lot less money.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

We ordered the Peloton during the COVID pandemic. It took them 3 months to get us a bike, then of course we had to get our own help moving the bike in and setting it up. That stuff wasn’t the issue. The issue was about 40 days after we got our bike they announced their new and improved bike and they wouldn’t let us trade-in and pay extra for the new bike. It’s in poor taste to sell something full price that you know is going to be outdated and not offer any solutions to an upset customer, especially after waiting months for the product to arrive. The bike is just ok. Technology isn’t overwhelming but it does the job. There are other lower-priced alternatives that would work just as well and I regret my purchase mostly due to their poor customer service.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Peloton started out as a consumer-savvy startup. Now it's a bloated behemoth that acts like any other beast in the marketplace: it's all about false narratives and the stock price. Quality control and customer service are gone.

The user interface for this bike is extremely poor. You can't even save your preferences - we were doing that 20 years ago.

The most important practical feature on the bike - the "metrics" - are missing for most of the rides. These are what let you know the instructor's recommended pace, so without them, you don't know what to do.

When I complained about the UI and the metrics, Peloton gave me a wide variety of stories: "we're working on it", or "those metrics don't work before May 2019", but the actual problem is that when you search for a class, you generally get one without metrics. That problem could have been fixed with a simple filter option. But no...

The bike is expensive, folks, and the classes are always early in the a.m., especially if you live in the West. I haven't attended a live class in 8 months. The stored classes lack metrics. Oh well.

Find an alternative!

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

This is an indoor cycling bike with an iPad on it. For the price tag for 3k I found it very basic. That's $1995 plus tax , delivery, shoes, etc. I don't find anything features on the bike particularly innovative or new. This appears to me, to be another fitness industry gimick.

Bottom Line: No, I would not recommend this to a friend

After purchasing the bike, my delivery was not scheduled and I did not get a contact from Peleton. After multiple attempts on my part, I eventually reached a contact who started my delivery process. The first two promised delivery dates were no shows. The third time my bike was installed broken, and after notifying the company two different times, I have not received a response.

In addition, the live and recorded classes contain very explicit language and are very inappropriate. It is distracting from the workout. I don't need to be called a bad name a million times.

Bottom Line: No, I would not recommend this to a friend