Pet Command Review: Does It Help or Just Hype?

By HighYa Research Team
Published on: Jun 20, 2014

If you’re frustrated by your pet’s bad behaviors, Pet Command is an “As Seen on TV” device that claims to quickly and easily help you take command with just the push of a button. On top of this, Pet Command also claims to double as a training clicker, as well as an LED flashlight.

But considering Pet Command’s “As Seen on TV” status, is it worth giving it a try, or does it just represent a waste of your money? We homed in on the facts, and here’s what we found out.

How Pet Command Works

Unlike other products, which use citronella spray to correct your dog’s barking, Pet Command claims to be a portable handheld device that features three different push button functions: It emits 2 ultrasonic frequencies and makes a clicking noise, which can be used to train your pet, and the LED flashlight claims to help you see at night while walking your dog. By combining all of these features, the Pet Command claims to be a quick and humane way to prevent barking, leash pulling, and other unwanted behaviors.

Pet Command is claimed to be effective up to 20 feet away (more about this in the Consumer Reviews section), and also to include a free training manual.

Pet Command Pricing and Refund Policy

Pet Command is currently priced at $19.95 plus $6.95 shipping and handling. As with most “As Seen on TV” products, with your order you can also obtain a self-cleaning Pet Zoom Cleaning Brush for an additional $6.95 S&H, bringing your total to $33.85.

Pet Command comes with a 30-day money back guarantee, less shipping and handling charges. In order to initiate the refund process, you’ll need to contact customer service at 855-721-3338 (more about this in the Bottom Line section).

If you’d prefer to order from a third-party retailer, Pet Command is also available through Amazon.com, Walmart.com, Bed Bath & Beyond, Petco, and many others.

How Have Consumers Reviewed the Pet Command System So Far?

Overall, it appears that online reviews regarding Pet Command are mixed. Numerous customers seem to be pleased with their purchases, although some of the most common complaints cited:

  • That Pet Command did not work at all (e.g. dog completely ignores the ultrasonic signals).

  • Poor quality (e.g. doesn’t work right out of the box, ceases to work after only a few uses, etc.),

  • That you have to be in very close proximity of your pet (5-10 feet), which is in direct contradiction to the manufacturer’s claims that Pet Command is effective up to 20 feet away.

  • That the device works much more effectively on dogs with upright (e.g. non-floppy) ears.

  • If it does work, numerous customers complained that their dogs soon went back to their bad behaviors (see next section for additional information)

What’s the Bottom Line About Pet Command?

Are you sick and tired of your pet’s bad behaviors, and are looking for any way to make them stop? If so, does the Pet Command device represent an effective way of accomplishing this, and is it a good use of your money? Consider the following:

First and foremost, Pet Command is an “As Seen on TV,” which often don’t carry very high customer satisfaction ratings. This is typical because they fail to perform as well as advertised, and/or they are poorly constructed and feature inferior quality components. On top of this, “As Seen on TV” manufacturers tend to make the return process as difficult as possible, and any call you make to customer service will be filled with countless upsells.

On top of this, none of your shipping and handling charges are refundable, which means that if you’re unhappy with your Pet Command (and also opted for the Cleaning Brush), you’ll immediately be out $13.90. This is before calculating the shipping costs for sending the device back to the manufacturer. Also, according to the Pet Command’s Terms & Conditions, your information may be shared with “reputable” organizations who will contact you in an attempt to sell you their products.

We also read several reviews during our research that claimed their dogs whimpered when the Pet Command’s ultrasonic frequencies were used, which makes us wonder just how humane the device is. After doing some research, the reality is that in order to stop bad behaviors using devices like the Pet Command, it must cause at least some discomfort, so it’s up to you how you feel about this.

While ultrasonic devices and collars have been shown to be effective tools against bad behaviors, you need to already have a good handle on best-practices related to training. In other words, in order to effectively stop your pet’s unwanted actions, you’ll need to know when to use Pet Command, and when not to, which is not something the company provides.

Between the mixed customer reviews and Pet Command’s “As Seen on TV” status, you may want to purchase the device from a third-party retailer who could provide you with a much easier return process. Also, keep in mind that there are many similar devices available that are priced much lower than Pet Command.


Read 16 Pet Command Customer Reviews and Complaints

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Average Customer Rating: 2.5
Rating Snapshot:
5 star: 4 4 star: 2 3 star: 1 2 star: 0 1 star:  9
Bottom Line: 44% would recommend it to a friend
Showing 1-11 of 16
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  • 19 out 19 people found this review helpful

    Pet Command, not.

    • Toronto, Canada,
    • Jul 6, 2015

    I purchased the pet command with high expectations. Every time I use it on my dogs to stop them from barking, they look at me as if to say "yeah right" and continue to bark. As the saying goes "If it seems too good to be true ".

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Disappointing purchase

    • Ontario, Canada,
    • Oct 13, 2014

    After many sleepless nights listening to our dog whine and bark we decided to buy this product. Unfortunately, our dog doesn't acknowledge any sound that should be coming from the device and our sleepless nights continue. As we are not supposed to hear the noise it emits, we cannot tell if it's actually working or not.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Was it worth the money?

    • Vancouver Canada,
    • Oct 13, 2014

    Pet Command did not work at all. I tried it for a week - at 20 feet down to 6 feet. The flashlight is the only click that worked. I would like to send it back for a refund but the return postage is probably as much as the purchase price!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    I am very disappointed with your product

    • Terrebonne, Québec,
    • Oct 9, 2014

    After seen your publicity by the television, I decided to by Pet Command to help me to dress my dogs. I have two dogs and sometimes they are not easy to dress. I bought your product three weeks ago and the Pet Command does not function anymore. I can say this since the inside light of the of the Pet Command does not work. I want you to know that I am very disappointed with your product, and I will never recommend it to anyone.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 10 people found this review helpful

    Works for my rottie who was headed for death.

    • Ontario, Canada,
    • Jul 10, 2015

    I have three dogs. One of them is mean, a bully, usually bites, and was getting ready to be put down. After Pet Command, he listens and isn't aggressive now and knows who the boss is. This saved his live. 

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 7 people found this review helpful

    Quiet at last

    • Denver, CO,
    • Jul 23, 2015
    • Verified Reviewer

    We have a small dog and a Golden that won't stay off furniture or jumping on grandkids. Within just a few uses and a firm 'no' both behaviors stopped. If the barking starts up, all I have to do is pick it up and the barking stops. Best trainer/clicker we've ever used and we've tried many over the years. I must admit that when my husband brought it home I thought it was just another piece of junk we'd return. I was proven wrong.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 12 people found this review helpful

    So far so good

    • Canada,
    • Jul 6, 2015

    I've been using it for a week and now I can even say "quiet" without pressing the button sometimes to my dog and the barking stops instantly. She is normally very yappy and doesn't stop unless we actually pick her up. I am very pleased with my first week with the pet command.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 6 people found this review helpful

    Works for us

    • Windsor, Ontario, Canada,
    • Jul 13, 2015

    Got this yesterday, kids came over for cards. Usually drives us crazy barking at company. Could not believe the difference after three uses he did not bark when they left. So far we like it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 8 people found this review helpful

    CAUGHT FIRE

    • Philadelphia, Pa,
    • Apr 10, 2015

    This is the first multi-use clicker I have bought and the worst I could ever have tried. This thing didn't work for even 5 minutes because it smoked and caught fire inside. I smelled smoke and I thought it was just where I was outside... Nope I saw smoke coming out of the buttons and the device got hot. I took the batteries out as fast as I could but it still caught fire inside. Now my clothes smell from it and I cannot believe what I saw.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 18 people found this review helpful

    Do not buy

    • Dec 15, 2014

    Do not buy this. It is torture for your dog because it makes them a servant. It makes their life terrible and they will hate you! Is that what you want for your dog? If so, you should not own a dog in the first place.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 7 people found this review helpful

    It was a average product

    • Royse City, TX,
    • Aug 8, 2015

    I can admit it helped me train my dog with sitting, laying, and tricks. The flashlight is also helpful but I can't get the barking to work. She stops for a minute and then begin yapping again. I was going to return it after a week but I decided to try it a little longer. As many may have been having trouble with it, I find that using different tones of voice for tricks and others help the dog to understand the command.

    Bottom Line: Yes, I would recommend this to a friend

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