Read 30 Phil Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 3.4
Rating Snapshot:
5 star: 16 4 star: 2 3 star: 0 2 star: 2 1 star:  10
Bottom Line: 57% would recommend it to a friend
Showing 12-22 of 30
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  • 1 out 2 people found this review helpful

    Love Phil! Great service!

    • Florida,
    • Apr 4, 2018
    • Verified Reviewer

    I switched from Publix to Phil a few months ago. I was having issues with Publix filling my prescriptions at other stores that were nowhere close to my house, therefore my Publix ended up not having my prescriptions for days. I take a thyroid med that is not readily available at most pharmacies unless they order it. I couldn't get the medicine prior to Christmas due to their mistake. Not having them almost sent me to the hospital.

    Since switching to Phil, my meds come early every month. It was a very easy transition. I submitted all of my information and everything else was taken care of. I pay the exact same price that I did when I had to go to Publix, stand in line and hope they had my meds. I am so thankful that I found Phil.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 6 people found this review helpful

    Convenient but poor customer service skills

    • Gilbert, AZ,
    • Apr 3, 2018
    • Verified Reviewer

    I switched over several Rx since I have so many and it sounded great to be able to sit home and have them arrive and save gas money driving to the pharmacy. I got the first Rx, and it came on time and super easy, so I decided to continue. Then I approved my birth control to be sent, and the email where I approved it listed the brand name, which was what I am used to taking. For me, I must be on the name brand as I have had so many side effects when taking anything but this specific brand. I was not told they would be filling it with a generic, even though my brand name is covered 100% by my insurance until I saw the "out for delivery" message.

    I immediately told them that I could not have the generic. I thought well, this is the first time I have had an issue, once we clear this up we should be good to go. They told me I had to pay $25 to get a replacement and because the doctor didn't put dispense as written, then it's not their fault, and too bad. When you go to the pharmacy, you have the option to see what they filled and tell them that this won't work for you, but they just fill and send without asking, and by the time you realize it, it's too bad for you.

    As a new customer, you would think they would go out of their way to get it right so they can retain their service, but they definitely were not interested in eating the $25 to keep me, so instead I had all my Rx changed back to my pharmacy. It would be great if they did some more communication with their customers and were able to fix issues instead of just saying "it's not my fault." Poor customer service.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Do not use Phil!

    • Arlington, TX,
    • Mar 28, 2018
    • Verified Reviewer

    My wife and I switched all of our prescriptions from Walgreens to Phil because we were tired of the hassle we ran into with Walgreens never having everything ready at one time and needing to make several trips to get a month worth of medications.

    At first, Phil seemed great! We did encounter a few problems, i.e., sending the wrong prescription, but I figured it was just growing pains with any new pharmacy. After a couple of months, things seemed to go smoothly, until the first of the year. My insurance changed through work, and it was as if the Phil pharmacist erased all of our data. It is now the end of March, and we have only received one month's supply of medication. We didn't receive anything in January, one prescription in February, and none in March (we are on 30-day supplies).

    I have emailed Phil with no response and am now moving all of our prescriptions back to Walgreens, at least I can communicate with them. Although Walgreens is a hassle, I have experienced even greater problems with Phil.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Great service

    • Santa Barbara, CA,
    • Mar 7, 2018
    • Verified Reviewer

    My orders have come on time or early. Changes have been corrected immediately. Calls are picked up, and changes dealt with one call. Great price; I would pay more concerning the service and convenience.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Phil is a great company!

    I switched to Phil quite a few months ago, and at first, I was skeptical that Phil would be more convenient than my local pharmacy. Well, I have been very pleasantly surprised. I don’t have to wait in long lines at the pharmacy anymore. It is such a great service, and all the people I’ve dealt with at Phil have been very helpful and responsive to questions. My refills are taken care of automatically without me having to do anything. I love this company and will never go back to using a typical pharmacy!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Loving Phil

    I have two toddlers, and it's winter here. Going to the pharmacy to pick up my prescription used to be a huge struggle: dealing with the snow, kids in the car seats, out of the car seats, winter coats and snow boots on and off, making sure they didn't touch anything, waiting for the pharmacist. And repeat car seats and coats.

    With Phil, I just wait for my prescription to almost magically show up at my door, on time. I don't have to do anything other than a few clicks on my phone.

    And the copay is the same.

    Doesn't get much better.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 7 people found this review helpful

    Not a scam but I just quit Phil.

    I joined about three months ago. I like the idea, and maybe it was just an issue with the insurance, because I understand that can be an issue.

    Anyways, I have two prescriptions that I really needed. One is an anxiety medication, and I got plenty of that from Phil. The other is my birth control, and I never got that once. The website kept saying I would get it and I didn't get it for the first two months. I also couldn't get it from my local pharmacy because Phil had the prescription.

    I called Phil, and they explained it was indeed an insurance problem and they could send it out in a few days. I never got it, and a month later I have quit.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Don't ship on time, don't let you know

    I have been with Phil for a few months now. Everything was fine until this month. My migraine medication was supposed to ship on 12/19 and be delivered by 12/23. I was completely out of my medication, so I logged in to see what the problem was. It simply said the medication would ship on the 27th.

    Odd, so I emailed. The woman said, "Oh, it will ship today and I'll get you tracking!" Nothing.

    I logged in, and it says shipping on 12/30. If you have migraines, you understand this is not good. I emailed again and was told, "Looks like our pharmacy is slow because of the holidays. We'll ship it today." If you're slow because of the holidays, let people know! I can't be the only one waiting on medication.

    I'll never order from them again.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Thanks!

    • Seattle, WA,
    • Dec 20, 2017
    • Verified Reviewer

    So far so good. These guys are awesome. They handle all those back issues I would normally have to worry about. I have two kids and that’s a serious hassle. They are the pros and handle the workload. Thanks!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    My prescription delivery service

    My experience with Phil's mail delivery pharmacy service is unique and timely. They always remind me of my prescription shipments and expected time of arrival. Indeed I can gladly recommend family and friends to Phil without reservation.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 5 people found this review helpful

    Started out great, ended terribly

    • Los Angeles, CA,
    • Oct 27, 2017
    • Verified Reviewer

    I'm happy Phil is getting an injection of more money into its business ($10mil in August) as I hope it will solve the terrible (terrible) customer service. Wonderful service when setting up the account and automated delivery, but if there's an issue or a problem, customer service was appalling. Well, it would have been appalling if it existed. No honesty and no followup. Hopefully, all this will straighten out.

    Bottom Line: No, I would not recommend this to a friend

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    • Dec 6, 2017

      Company Response from Phil, Inc.

      Hi Dana,

      We're sorry to hear about your experience using Phil. Helping our customers with their needs is a top priority of ours. We are constantly improving our processes to provide the best customer service possible and appreciate your feedback. Please email us at hello@phil.us if you have any further questions or concerns. Thank you!


Showing 12-22 of 30

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