Read 30 Phil Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 3.4
Rating Snapshot:
5 star: 16 4 star: 2 3 star: 0 2 star: 2 1 star:  10
Bottom Line: 57% would recommend it to a friend
Showing 23-30 of 30
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  • 3 out 4 people found this review helpful

    Incompetent

    Every single time I've interacted with customer service I have received different answers. Enough so that I directly asked them about automatic charges, as I don't always have funds in my account and they assured me I would have to ok every transaction before it happened. Then I received an automatic charge that almost cost me an overdraft.

    When I again talked to customer service, they stated that's how it's always set up. Then when I mentioned the previous correspondence I get an an "Oh well" attitude, "sorry you were misinformed." After having my prescriptions sent back to my Safeway pharmacy I found that they are actually much cheaper than Phil. Less than half the price actually. Phil is nothing but an incompetent scam.

    Bottom Line: No, I would not recommend this to a friend

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    • Dec 6, 2017

      Company Response from Phil, Inc.

      Hi Travis,

      We're sorry to hear about your experience using Phil. Getting our patients their medications on time and at the lowest price possible is a top priority. We apologize for not notifying you of each charge, instead of automatically charging you for your medications. We appreciate your feedback, and please email us at hello@phil.us if you have any further questions or concerns. Thank you!


  • 7 out 9 people found this review helpful

    Very disappointed

    • Indiana,
    • Aug 18, 2017
    • Verified Reviewer

    This might be a matter of mismanagement and just choosing poor outsourcing, but the customer support is horrendous, and the service is questionable at best. Prescriptions were not delivered that they said were delivered in the quantity they noted. There were constant issues with customer support contact (e.g., hang ups, no answer), and the customer support in at least some instances simply dismissed the issues instead of addressing them to work toward resolution.

    Bottom Line: No, I would not recommend this to a friend

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    • Dec 6, 2017

      Company Response from Phil, Inc.

      Hi Jean,

      We're sorry to hear about your experience using Phil. Getting our patients their medications on time and correctly is our first priority, and we are continuing to improve our processes to serve our customers in the best way possible. We appreciate your feedback, and please email us at hello@phil.us if you have any further questions or concerns. Thank you!


  • 2 out 3 people found this review helpful

    Excellent service!

    I had been walking to the pharmacy and going old school, but I am so happy with this home delivery pharmacy! I know exactly what's coming and no more worries. Thanks very much guys! I am really happy not to have to chase down refills and get personal service behind the scenes. No more sweat walking!

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Exceeding expectations

    • California,
    • Aug 16, 2017
    • Verified Reviewer

    Phil is a great service that bridges a broken system of pharmacy; not having to wait in line, call my doctor and wait for service. Phil is a white glove service that has redefined the way pharmaceuticals are services and delivered.

    A great service for patients and doctors alike.

    Thanks Phil.

    Bottom Line: No, I would not recommend this to a friend

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    • Aug 17, 2017

      Company Response from Phil, Inc.

      Hi R. Jones,

      Thanks for the great review and we're happy to hear that you've enjoyed your time with Phil!

      We noticed you mentioned, "Bottom Line: No, I would not recommend this to a friend." May we ask how we can do better to perfect your experience and have you recommend us to your friends and family?


  • 1 out 1 people found this review helpful

    Excellent service

    These people make their service almost too good to be true. Their staff that I spoke with via phone and email were completely professional and helpful to me. If you are tired of long lines at the pharmacy, you should give them a try. The sign up is simple, quick and free. All you do is check your mailbox. This is a wonderful service.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Worked for my daily meds

    • Orlando, FL,
    • Aug 16, 2017
    • Verified Reviewer

    I was tired of being asked to come back by the Walgreens pharmacy staff. Half the time they didn't have my meds ready. They send me a text saying meds are ready and only one of them is ready for pick up. Then they blame doctors and insurance but don't contact them until I show up at the store.

    The Phil website keeps me posted if there is a delay with doctor or insurance. They chase down insurance and get me refills from doctors without me having to do anything. My meds show up on time every month, and I don't pay anything more. They don't do painkillers, and I have chronic pain, so that is why I'm giving one star less.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Wonderful

    Phil is great. Always very good and fast response to any questions. Very satisfied with everything. I know exactly where my meds are and even know when they arrive. Best thing ever.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 9 people found this review helpful

    I was scammed.

    In my opinion, this is a scam to get your credit card information. I used this service once and on the very first time I used it my credit card was charged repeatedly. What's worse is that I cannot delete my credit card from the app. I now have had to contact the credit card company to start my card from any future payments. My credit card company is also assisting me in trying to recoup the money that was taken out of my account without authorization.

    Be very aware of what this company really is.

    Bottom Line: No, I would not recommend this to a friend

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Showing 23-30 of 30

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