About Phil

By HighYa Research Team
Published on: May 4, 2017

By partnering with top-rated, independent, locally owned pharmacies in all major states, Phil is an online prescription refill service that will fill and deliver medication right to your doorstep every month.

The Phil website tells us that delivery is free and you'll likely have the same copay as with your existing pharmacy. Just take 30 seconds to set up your account and add your existing prescriptions, after which your old pharmacy will be contacted, and all the paperwork will be handled for you.

Then, using the Phil app, you’ll be able to schedule when your medications arrive (and track them), order vacation refills, etc. And if you have any questions during the process, your new pharmacist will answer them over the phone.

Never waiting in line again for a prescription? Certainly sounds appealing, doesn’t it? Or, perhaps you’re responsible for managing your family’s medications, including for your aging parents, and are interested in Phil’s convenience.

Whatever brought you here, you’re looking to find out if Phil represents “smarter prescription refills,” as claimed in the promo video. To start you on your journey, let’s dive right in and take a closer look at how the service works.

How Does the Phil Delivery Service & App Work?

Signing up for Phil’s prescription delivery service starts by entering your personal information and current pharmacy details (including special instructions or drug allergies) into the website, indicating whether or not insurance will pay for your medications, and then clicking Process order. You can add as many prescriptions as you like.

From there, Phil will assign you to a top-rated independent pharmacy by taking into consideration several factors such as:

  • Distance from your location,
  • Medication inventory
  • Volume of prescriptions filled by the pharmacy

Your new pharmacy will contact your doctor about your prescription, which will take about 1-2 hours. If your doctor needs to speak with you, the company will inform you immediately.

Once your prescription is received, you’ll receive a notification to approve the copay (or the medication price if you’re paying 100 percent out of pocket).

Then, your prescription will be shipped in discreet pharmacist-sealed packaging, without any visible personal or medical information, with an arrival time by the end of the next business day. No signature is required.

Once everything’s up and running, your account can be entirely managed, including package tracking, through Phil’s iOS and Android apps.

Phil’s iOS app offers the ability to track individual medications, including the next refill date, price, status, and who the medication is for.

While the Phil website doesn’t explicitly state which states the delivery service operates in, a recent Business Insider article indicated that the company is expanding rapidly: “In three months, the 25-employee company scaled from serving one state, California, with just a handful of pharmacy partners, to 18 states, covering two-thirds of the US population.”

By the end of June 2017, the article states Phil will cover more than 90 percent of the national population.

Important note: In addition to where you live, another factor to consider is that Phil isn’t able to fill prescriptions for any Schedule II to V substances (e.g. Adderall and Xanax), nor any Schedule II substances in the states of AZ, CA, FL, IL, IN, LA, MI, MO, NJ, NY, OH, PA, TX and WA.

They also can’t fill specialty medications like “Egrifta, Humira, Serostim, and Reclast.”

How Much Does the Phil Prescription Delivery Service Cost?

According to their website, Phil accepts most insurance plans (including Medicare Part D and Medi-Cal, although they can’t accept closed network plans, such as Kaiser) and guarantees the exact same copay as your current pharmacy. In rare instances, this might not be the case, at which point they’ll contact you for approval.

Partner pharmacies pay to use Phil’s software, and they only charge exactly what your insurance company mandates.

If you don’t have insurance, the company promises that they’ll quote you the lowest price they’re able to obtain.

From a payment perspective, any major credit card information entered on the Phil website is securely stored with Braintree, their payment provider. You can also pay using a flexible spending account (FSA).

It’s illegal for Phil to accept returns on medications once they’ve left the pharmacy, although they can refund any orders you cancel beforehand. If you’re not 100 percent happy with the service, Phil will transfer your prescriptions back to your old pharmacy.

If you have any questions, the company's licensed support team can be reached at 855-977-0975 or via the contact form on their website.

Are There Any Customer Reviews For Phil?

Between iTunes and Google Play, the Phil app had several dozen reviews and an average rating of about 3.7 stars at the time of our research. There, many seemed to appreciate the service’s ease of use, convenience, and solid customer support.

On the other hand, most complaints referenced the service, and not necessarily the app, who often complained about mishaps (medications, insurance, etc.). When related to the app, most complaints revolved around general bugginess.

Obviously, we’re only reporting the facts and not insinuating that you’ll experience any of the same.

From a company perspective, Phil, Inc. is based out of San Francisco, CA and was founded in 2015 by CEO Deepak Thomas. According to their website, Phil was created out of the belief that “we should not have to suffer through an inconvenient, stressful and archaic experience to ensure a consistent supply of our medications.”

The company held an A Better Business Bureau rating, with no closed complaints, as of 5/2/17.

Before founding Phil, Deepak worked as Head of Product & Mobile Growth for Shutterfly, General Manager for eBay, as well as Director of Mobile for Match.com.

Are There Other Medication Delivery Services Like Phil?

Getting prescriptions through the mail isn’t exactly groundbreaking stuff. In fact, writing for GoodRx, Elizabeth David tells us that “More than one-third of respondents in a 2013 Consumer Reports survey got at least some of their prescriptions through a mail-order pharmacy during the previous year.”

In other words, lots of patients are receiving their medications through the mail.

These include not only third-party businesses like Phil, OptumRx, PillPack, GetMyRx.com, and Express Scripts, either, but also traditional pharmacies like CVS and Walgreens home delivery.

In fact, many insurance companies offer some version of a mail service, such as United Healthcare, Aetna, and Humana. As a result, if you have health insurance, it might be worthwhile giving them a call to see what (if anything) they provide.

Potential Advantages & Disadvantages with Phil

Overall, you’ll find that many of these services offer the same core features, including free, direct-to-door delivery, automatic refills, contacting your doctor when necessary, and trained support staff (including medication counseling).

Comparatively, perhaps the biggest advantage is that they’ll work directly with your insurance company, although if this is your biggest concern, working directly through your carrier’s prescription delivery service might be the most straightforward option.

On the other hand, we think one of Phil’s biggest current disadvantages is the limited number of pharmacies they work with. As an example, GetMyRx.com (perhaps the closest rival) already operates in 3,000 zip codes across 35 states, so it seems they have some catching up to do.

Here Are Some Tips for Prescription Services

Regardless of the service you go through, just make sure that you communicate clearly, thoroughly, and frequently with the company, which can help reduce errors. After all, there are a lot of moving parts involved with prescription medications.

Another potential downside to prescription delivery services in general (not specifically to this service) is that patients no longer have a personal relationship with their pharmacist. Although, since Phil will be filling your prescriptions at a local independent pharmacy, getting the personal service you need could just be a phone call away.

And while the type of packaging used in prescription deliveries will help prevent most damage, keep in mind there’s always a chance it could be lost or stolen, leaving you without your medication.

Finally, while many customers reported that they started using Phil with a single “test” prescription, if you find that the service works for you, it’s a good idea to go ahead and transfer all your prescriptions over. This way, your new pharmacist can have all your information in one place and can advise of any potentially dangerous interactions.

Our Final Thoughts About Phil

Although they’ve been in business since 2015, Phil currently only serves a limited market, with swift expansion expected throughout 2017. But if you live in an area where the company offers their services, the fact that they assign you to a local independent pharmacy and deal with your insurance company seems to meaningfully differentiate them from much of the competition.

Does this necessarily mean they’re right for you? As long as you don’t take specialty medications or anything classified as Schedule II through V substance, the only way to find out for sure is by giving this service a try.

After all, they're completely free, and if they're not to your liking, the company claims they'll switch you back to your previous pharmacy immediately. So, you might not have much more to lose than some of your time for giving them a try.

What did you think about Phil’s prescription delivery service? Did they provide convenience, or did you return to your traditional pharmacy? Help others make more informed decisions by writing a review below.

Read 31 Phil Customer Reviews and Complaints

Write a Review
Average Customer Rating: 3.5
Rating Snapshot:
5 star: 17 4 star: 2 3 star: 0 2 star: 2 1 star:  10
Bottom Line: 58% would recommend it to a friend
Showing 1-11 of 31
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  • Excellent service

    • By Nancy M.,
    • Vancouver, WA,
    • Mar 19, 2020
    • Verified Reviewer

    This company has been the easiest to work with, their customer service is excellent, they reach out to make sure you received your prescription.

    They let you know when to expect a prescription and when you need to refill. The site is easy to use if you need to change how often you need a prescription.

    Excellent service and easy site to use.

    Bottom Line: Yes, I would recommend this to a friend

  • Amazed

    • By Janie G.,
    • California,
    • Oct 29, 2019
    • Verified Reviewer

    I was referred to Phil by my dermatologist. He prescribed a cream for a minor rash on my 12-year-old daughter’s face, and when I tried to fill it at my usual chain pharmacy, I was told the cream cost over $500. I have fairly good insurance, and was shocked! I asked if there was a generic version, and the pharmacist said that WAS the generic. Needless to say, I didn’t fill it, and called the dermatologist to ask for a more reasonably-priced option to deal with the rash. Instead, he asked me to try signing up for the prescription through Phil.

    I’d never heard of Phil, but thought it was worth a try. I signed up with the very same insurance info, and received the cream at my door a few days later - for free! I really don’t understand how - it’s the same prescription, under the same insurance...honestly, I’m baffled, but the cream worked great, and the process was really easy. I loved the text shipment and delivery notifications and the refill reminders. I’ve already received a notification that I have a refill scheduled in a couple of weeks, with a link to the website where I can pause or cancel delivery if I don’t need it anymore. I’d love to get all my prescriptions through Phil, even if it cost the same as in-store prescriptions - the convenience is fantastic! It’s one less errand I have to run in town; like Amazon for prescription meds. It would be the most useful for maintenance prescriptions, but since we don’t need any of those I’m hoping it will work well for the one-off prescriptions I often fill with several young kids.

    Bottom Line: Yes, I would recommend this to a friend

  • Excellent customer service

    • By Amanda S.,
    • Atlanta, GA,
    • Oct 24, 2019
    • Verified Reviewer

    My experience has been wonderful. The customer service has been great and the pricing has been fair. When I had any questions or concerns the staff was there to answer them. I would recommend to others.

    Bottom Line: Yes, I would recommend this to a friend


    • By Alexa W.,
    • Indiana,
    • Sep 30, 2019
    • Verified Reviewer

    As a multimillion-dollar company, sometimes you need to take the loss for your customers.

    I am a business owner and a college student. I have never used Phil before but my doctor prescribed me two medications to get from here. One of the medications was not covered under my insurance, so it was sent back to my doctor to be dealt with and I was prescribed a new medication.

    However, I was also prescribed a medication that was not covered under my insurance and it was not sent back to the doctor to be looked at and prescribed something else in replace. Then, I received a text saying it was not covered and went ahead and fill out the order form to be sent the medication, since it looked to me like there was no other option.

    The next day I had received a confirmation of my order of a total of $551.00! I called for it to be sent back, but they said it was too late and that they had already shipped it but would give me a call back in regards of what steps to take.

    I never received a phone call, and received the prescription a few days later. Then I called the company and spoke to many individuals who said they could not take the prescription back due to laws in place (they cannot receive medication that has already been processed out of the lab), even if it has not been opened. As a multimillion-dollar company this law is in place for making money and business purposes only. They should have issued a refund and let me send back the unopened medication and then have thrown it away and not sent out to other customers.

    This should have been a company loss of $500 (probably only $50 to make), not a customer loss due to laws and regulations which are not explained well at all. I will not be doing business here anymore, will tell my doctor about this experience, and would NOT recommend this place. All they want to do is make money and have sales even if at the end of the day the customer is not happy, they can blame it on the law.

    I will be working towards a full refund, and informing other business who do business with Phil to stop and not use this service. Terrible experience.

    Bottom Line: No, I would not recommend this to a friend

  • Happy

    • By Katherine Z.,
    • Monmouth, OR,
    • Aug 30, 2019
    • Verified Reviewer

    My Dermatologist recommended I get a couple of my prescriptions through Phil. I had been getting them through Rite Aid and my co-pays went up to an astounding amount becoming unaffordable. Phil’s has been great! I don’t have to drive anywhere, they quickly deliver and their pricing seriously can’t be beaten by any of the local pharmacies around me. I’m very happy I discovered Phils. As long as they are around I will continue to get my prescriptions through them.

    Bottom Line: Yes, I would recommend this to a friend

  • Works great

    • By Mike S.,
    • Maryland,
    • Jul 31, 2019
    • Verified Reviewer

    Very easy to use and prices are great. The emails and communication are very good and it saves so much time not making one or 2 trips to the pharmacy. I will use this service all the time.

    Bottom Line: Yes, I would recommend this to a friend

  • Excellent service

    • By Mandi M.,
    • Ohio,
    • Jul 30, 2019
    • Verified Reviewer

    Excellent service. They take care of everything! All I have to do is confirm email. They take care of the rest. They even contact the physician for new prescriptions. Very pleased with the service they provide. Would highly recommend Phil.

    Bottom Line: Yes, I would recommend this to a friend

  • Script for nausea patch for fishing trip

    • By Kevin R.,
    • Tacoma, WA,
    • Jun 21, 2019
    • Verified Reviewer

    Had an awesome online doctor, helped get a prescription for a nausea patch for an upcoming Alaska fishing trip, once put into Phil, had it delivered in a couple days. Would definitely use this service again. Just cost the RX co pay for my insurance.

    Bottom Line: Yes, I would recommend this to a friend

  • Do not use! Very bad and unreliable liars!

    • By Kristy S.,
    • Washington,
    • Aug 13, 2018
    • Verified Reviewer

    I never shipped on time and only provided tracking at first, then I was waiting a week for my pills every month, then finally they didn’t come at all. Horrible customer service and liars! They kept telling me my pills had been delivered while sending me 6-week old tracking info from the previous delivery. Then they lied and said they sent a "new one" and said it had been delivered too. So annoying when you need to take your medicine every single day with no gaps. I had to switch to another pharmacy and ended up off my meds for 3/4 weeks dealing with this scam of a place.

    Bottom Line: No, I would not recommend this to a friend

  • Phil is "phun"

    • By Wendy G.,
    • Michigan,
    • Jun 21, 2018
    • Verified Reviewer

    Phil is easier than a traditional drug store. My drugstore couldn't coordinate all my scripts and let me pick up just once, and I was traveling to the store weekly. Phil is "PHUN" because it's easier to go to my mailbox than it is to the drugstore.

    Bottom Line: Yes, I would recommend this to a friend

  • Stuck in infinite loop on website

    • By S R,
    • California,
    • May 17, 2018
    • Verified Reviewer

    My doctor decided to fill one of my prescriptions through Phil because of the $20 off promotion they have. I made an account through the site and received an email to complete the registration process. I clicked the link in the email, filled out the information, tried to submit, and was informed that my email address was already taken. You mean the email address I used to get that link in the first place? No kidding. So then I tried just logging in directly. The only thing that happened was that the "log in" link turned into a "log out" link. There is no dashboard, no account information. It's unclear what is supposed to have happened when I logged in. When I click "Add Prescription" I am once again instructed to fill out my information, and once again informed that my email address is taken.

    I went through this Groundhog Day sequence of events several times before deciding that either I am a bigger idiot than I thought, or the website is broken. So then I emailed customer service. After a couple of days, they responded that my prescription had already been delivered. It had not.

    So maybe Phil is fine for those not caught in the website vortex, but it appears I am stuck forever.

    Bottom Line: No, I would not recommend this to a friend

Showing 1-11 of 31

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