Read 55 Platinum TV Box Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 1.2
Rating Snapshot:
5 star: 1 4 star: 2 3 star: 0 2 star: 1 1 star:  51
Bottom Line: 7% would recommend it to a friend
Showing 12-22 of 55
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  • 6 out 8 people found this review helpful

    I ordered 2 of the platinum tv boxes they said it was shiped on april 18 and i have sent several e-mailos and i have never got an answer and i cant find a phone number. still waiting if anybody has a phone number would you please post it so other people

    I ordered two of the Platinum TV Boxes. They said it was shipped on April 18th and I have sent several emails and I have never gotten an answer, and I can't find a phone number. I am still waiting. If anybody has a phone number would you please post it so other people with a problem can call and see if they can get it cleared up.

    Thank you.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 12 people found this review helpful

    Total scam!

    Do not buy this item. The item was ordered but never received. I contacted support via email and they said it must have been lost and would investigate and send another item at no cost and that I would shortly have a tracking number for the new item. Tracking number was not sent. I called customer service to follow up but no answer. The purchase is now in dispute with my credit card company. I would give zero stars if I could.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 13 people found this review helpful

    They must have made a STELLAR adjustment.

    • Montana,
    • Apr 28, 2018
    • Verified Reviewer

    I purchased two of these and haven't had ONE minuscule complication. I no idea it was so simple to hook up, operate and explore. When it arrived, the instructions were to simply plug it in and explore. It took a bit of exploration, and when I called for more assistance, they were most responsive and compliant. I have enjoyed a vast array of FREE viewing and boasted about it to family and friends.

    My son has a similar product which came with his new Television, he has to purchase Netflix, I do not, that among a good deal of other differences has compelled him to purchase one like mine. I have no idea where these other reviews come from, but I suggest they check the product. I think they have the wrong address.

    Bottom Line: Yes, I would recommend this to a friend

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  • 15 out 15 people found this review helpful

    Scam

    I purchased the TV Box in January. After checking it out, I decided to return the item. It took several emails and weeks to finally get an RMA to return it. After returning it I waited for my refund, as this is what they stated, but none showed up. I checked back with them several times and was told that my refund had been sent to my bank. I kept checking my bank statement and finally contacted the bank. They informed me that this company had not return my payment and they also checked and found this as a scam company. Four months later and I still haven't received my money.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Scam

    • Syracuse, IN,
    • Apr 12, 2018
    • Verified Reviewer

    I ordered one of these boxes and the company never delivered the product. After waiting for weeks for the delivery, I sent an inquiry to the company asking where my box was. All I got was stalling tactics saying the US mail lost the package and they said the reason the tracking number they gave me did not work is because the US mail doesn't record shipment progress until the package is delivered. The post office says this statement is not true. The post office said the company did not deliver the package to them for shipment. So I feel this promotion on the internet is a scam to get money and never deliver the product. Do not order this product. I wonder if they will post this review?

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    No product received, no communications

    I ordered two Platinum TV Box units and my credit card was billed on 03/13. They state "shipment is within 3-5 days." I emailed them on 03/30 and received an email stating my order was already packed, awaiting USPS pickup, and a USPS tracking number would be soon to follow.

    I emailed them today, 04/06, stating I wished to cancel my order and wanted my credit card charged reversed. If it had already shipped, I would be returning it ASAP for a full refund.

    If I read the comments on this website, I never would have dealt with this company in the first place as they are definitely a SCAM. I'm sorry I can't give them a zero star rating.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Do not buy, this is a scam

    I ordered this box February 1, 2018. After waiting one and a half months and several lies and excuses, I canceled the order. Now after three weeks and more lies, I have NOT received my refund. This is a SCAM.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    Scam

    • Lithia, FL,
    • Apr 4, 2018
    • Verified Reviewer

    I ordered the Platinum TV Box with special remote in November 2017. To date, I have never received the order. I have emailed numerous times as I cannot find a phone number. I was told I would be refunded my $100 and have never been. As a single mom, that is a lot of money to lose and I am furious over the scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 24 out 25 people found this review helpful

    Company is a scam

    • South Bend, IN,
    • Mar 25, 2018
    • Verified Reviewer

    We bought two of the boxes from Platinum TV before realizing there were others out there. We returned the boxes on 12/29/17 through UPS, so I had a tracking number. It is now 3/23/18, and I am still trying to get my money back. They have every excuse, mostly ignoring you. I would not use this company. If I could give them a negative star rating, I would.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 20 people found this review helpful

    Ripoff

    • St. Charles, MO,
    • Mar 21, 2018
    • Verified Reviewer

    I placed an order on January 30, 2018, and am still waiting as of 3/19/2018.

    So much for their order confirmation saying shipping will be 1-2 business days.

    Horrible company to do business with.

    Bottom Line: No, I would not recommend this to a friend

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  • 26 out 26 people found this review helpful

    Box is bad news

    I ordered my box back in November of 2017, and I never received it. I have been asking for my money back several times and have never received my refund either. When I went to the website to chat, they disconnected my chat. When I call the number only a recording picks up. I have called the number numerous times at different times of the day and same thing. I feel like I have been scammed of my money and they never intend to give me a refund.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-22 of 55

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