I was very satisfied with the first Tech that came. He was competent and friendly. The second Tech came on Saturday. He did a good job but he did not show up yesterday to finish the job in the afternoon as he said he would. We agreed I would buy the needed toilet float (damaged by the water softener resin) and which I did early yesterday morning. I notified the Second Tech by voicemail (he did not answer my phone call) that I had new float in the morning. I called again around noon - this time he answered, he told me he had a new job and would return to my house to install the float after completing the new job. He did not do so, nor did he call me that he couldn't make it.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend