About Porch.com

By J.R. Duren
HighYa Staff
Updated on: May 30, 2018

Porch is an online marketplace for homeowners where you can post projects for the purpose of getting bids from contractors or hiring a Porch Service pro to perform work at your house.

The company is based in Seattle and was founded in 2012, then launched in 2013. The company’s two founders are Matt Ehrlichman and Ronnie Castro.

Ehrlichman, the company’s CEO spent around five years at ACTIVE Network, a marketplace for activities and events. Castro, the company’s VP or Customer Operations, previously worked at Google, Expedia and Wild Tangent before helping found Porch.

The hallmarks of Porch’s website is a combination of their Porch Pro contractors and Porch Services, along with a pair of guarantees that, in qualifying situations, can protect you in the event that your contractor doesn’t follow through on their work or your home is damaged during the project.

Over the course of this review, we’ll provide you our insights about the various features of the website, as well as talk about some of the fine print we think you should know when you head to their site to find a contractor.

We’ll also do a quick comparison of what Porch and other homeowner-focused contracting sites so that you can get an idea of how the site fares against the competition.

At the end of our review, we’ll wrap up with our thoughts on Porch.com’s strengths and weaknesses.

Porch.com’s Contractor Options: Porch Pros and Porch Services

As we mentioned in the introduction of this review, Porch provides two main types of contractors: Porch Services and Porch Pro.

Porch Services

This part of the website is dedicated to handyman services and contractors who come to your home to perform work.

What makes these contractors different than Porch Pro contractors is that you can schedule, book and pay for their services through Porch.com, whereas with Porch Pros you post a project on the site, get bids from contractors and then book and pay for those contractors on your own, away from Porch.com.

At the time of publishing, Porch Services offered handyman and contractor help in 40 different areas, with each of those areas featuring its own subset of different jobs and projects.

We wanted to get a sense of what the Porch Services booking engine was like, so we gave it a test run. After entering our area code, we said we needed cabinet installation. Porch quickly gave us a quote: $249 for cabinet installation.

PorchPorch Quote. Credit: Porch.com

From there, Porch asked us to pick a time and date for the service and then requested our address and contact information.

Once you finish this process, a Home Assistant from Porch will contact you to finalize the details of your appointment. Their booking engine’s fine print notes that your Porch Services Pro will contact you the day of your appointment to confirm that they’re on their way.

Important Reminders About Porch Services

Booking your appointment is a simple process. There are, however, a few things you need to remember as you prepare to have your Porch Services pro come to your home.

First, you can cancel your appointment for free as long as you do it at least 24 hours before the time at which the contractor was supposed to arrive.

If, for some reason, the job takes longer than Porch estimated, their fine print says that you’ll be charged an hourly fixed rate for the additional time it took.

Background Checks

All professionals who participate in the Porch Services program are background-checked and, according to a Porch rep with whom we spoke, agree to “carry the licensing and insurance applicable to the service and location.”

The Porch Services Satisfaction Promise

One of the advantages of using Porch Services is that contractors hired through this program are backed by a property protection guarantee and a quality guarantee (“Satisfaction Promise”).

This is a key factor because competing sites Thumbtack and HomeAdvisor offer a property protection guarantee (more on that later) but don’t cover the quality of the work performed by contractors you hire via listings on their site.

Now, in order to properly file a claim through the Satisfaction Promise program, you need to do a couple of things ahead of time.

First, you have to file a claim within 15 days of the work being completed. The claim needs to include three important pieces of information, a Porch representative told us:

  • A written statement detailing which parts of the completed work you aren’t happy with
  • Photos of the unsatisfactory work
  • A statement telling Porch how you want the situation resolved

Porch notes that their goal is to have the same contractor come back and do the job right, so handle your claim with tact. You don’t want to burn your bridges with the contractor before he or she has a chance to return to your home and correct the mistake(s) .

If it’s not possible to send out the original contractor, Porch will provide you with a replacement professional to fix the mistakes.

Another important factor here is that Porch will only cover work that was paid for by debit or credit card through their site. Additional services performed by the contractor that you pay for in cash aren’t covered.

Porch’s fine print also states that you can ask for a reimbursement of your original payment if the redone job still doesn’t satisfy you.

The work done by the Porch Services pro is also covered by the site’s Property Protection, which we’ll address in the next section.

Porch Pros

The second way to book contractors via Porch is through Porch Pros. This portal differs from Porch Services because you aren’t booking and paying for services through Porch.

Rather, you post a project that you need done in your home and contractors who’ve signed up with Porch will send you quotes for the work that you describe.

While the profiles of these professionals may list licenses, it’s important that you verify that the contractor is licensed because Porch does not check the backgrounds of Porch Pros.

When you’ve looked through the quotes and decided on a contractor, all booking and payments take place outside of Porch. Porch Services, on the other hand, is an in-house service.

Because of this, the work that’s done on your home isn’t covered by the aforementioned Satisfaction Promise.

Porch Property Protection

However, you do get the site’s Property Protection, which is a program that’s designed to reimburse you up to $1,000 for any major damage done to your home at the hands of the contractor you hire.

Like the Satisfaction Promise, there are certain things you have to do to file your claim. First, Porch says that you’ll have to try and resolve the situation on your own before coming to them.

If that fails to resolve the problem, then you can file a claim as long as you meet the following criteria:

  • Pro was booked via your project page
  • You marked the pro “hired” on your project page
  • You file your claim within 15 days of the completion of the job

You’ll have to provide proof of the damage – photos work – as well as “documentation showing the value of the damaged property,” their site says.

Things that aren’t covered by property protection are:

  • Poor work quality
  • Payment issues
  • Damage done that was part of work done that wasn’t included in your original project posting

Porch.com’s Better Business Bureau Ratings

Porch gets an A+ grade from the BBB, a ranking that reflects 13 different aspects ranging from how the company interacts with the BBB and how it handles complaints from customers.

At the time of publishing, Porch received an average customer review of 4.2 stars, which is better than HomeAdvisor, Houzz, Angie’s List and Thumbtack.

Complaints about the company focused on Porch Pros who didn’t live up to their original agreement with the customer either because they charged more than they quoted or they didn’t do the work well.

How Porch.com Compares to Other Contractor Websites

We’ve compared five of the most popular sites for finding a contractor, – Porch included – and find that there are some distinct differences between Porch and its competitors.

First, Porch’s Better Business Bureau page has a higher average star-rating than HomeAdvisor, Angie’s List, Thumbtack and Houzz.

Second, Porch and Angie’s List are the only two sites that provide a guarantee for work quality. Angie’s List’s guarantee, however, is only available to users who pay for a yearly membership on the site.

Porch is the only site of the five who provides a free quality guarantee, although it’s important to note the guarantee is only valid for Porch Services and not Porch Pros.

As for background checks, based on our research we believe that homeowners will probably be most satisfied with HomeAdvisor because they run each contractor through two license verifications, sex offender registries, a national criminal registry and the court system.

While Porch, Thumbtack and Angie’s List’s background checks aren’t as extensive as HomeAdvisor’s, they do check the area that is critical to work quality: licensing.

You don’t want a contractor who doesn’t have a license. For all you know, they could be a random person pretending to be a contractor who will take your money and run.

When it comes to background checks, it’s important for you to do research on your own, though. Porch notes that even though they do license checks on their Porch Services contractors, homeowners should verify the validity of the contractor’s license.

Call your local government office to find out how to verify a license and check criminal backgrounds. Your state’s sex offender search can be found with a quick google search.

Another important thing to remember is that the background checks these sites do are only administered to the owner of the contracting business.

The owner’s employees and/or subcontractors are not checked. So, be sure to ask the contractor who is doing the work and if they are licensed. Feel free to inquire about criminal records, too.

Whichever the case, the general rule of thumb is that the homeowner should do research on their own to confirm that their contractor is licensed and has no criminal or sex offender history.

» For Further Reading: Finding a Home Contractor: A Guide to the Five Best Websites

The Final Word: Pros and Cons of Porch.com

Based on our research, we believe Porch’s greatest strengths are that it offers a double guarantee on work performed by contractors booked through Porch Services.

Your property is protected up to $1,000 for damages caused by the contractor and, in the event that he or she did a poor job, you have several options for making sure the job is done right.

Homeowners who’ve endured poor contracting jobs will most likely find this double protection to be a big relief.

The downside of the site are that they don’t perform background checks on contractors who bid on the projects you post. You’ll have to do the legwork of checking that their license is up-to-date and valid for the type of work they’re doing, as well as running their name through a background check, if you choose to do so.

Overall, we think Porch is among the best sites to find a contractor and that, based on our research, the best-case scenario for homeowners is to work through their Porch Services option to find a contractor that’s been vetted and whose work comes with a quality guarantee.


Read 418 Porch.com Customer Reviews and Complaints

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Average Customer Rating: 2.7
Rating Snapshot:
5 star: 163 4 star: 15 3 star: 3 2 star: 16 1 star:  221
Bottom Line: 44% would recommend it to a friend
Showing 1-11 of 418
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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • Great service!

    • Cumming, GA,
    • Nov 11, 2019
    • Verified Reviewer

    All Advance Plumbing has been the most outstanding service I have ever received. My plumber was friendly, efficient, and helpful. I would recommend them to friends, family, and anyone else in need!

    Bottom Line: Yes, I would recommend this to a friend

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  • Coronado Granite

    • Texas,
    • Nov 6, 2019
    • Verified Reviewer

    I was totally satisfied with the high-quality service I received from both Porch and Coronado Granite. Coronado Granite was punctual, friendly, professional, quick, and competent. I will use both Porch and Coronado Granite for any future needs and will highly recommend both to family and friends.

    Bottom Line: Yes, I would recommend this to a friend

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  • Carpet stretching and cleaning

    • Denver, CO,
    • Nov 5, 2019
    • Verified Reviewer

    Both Alberto and Gilbert did fantastic work. After the carpet stretch was completed, both carpets really needed cleaning. Gilbert was able to come and get that done on the same day. Our rooms had been in disarray for more than two weeks because a Home Advisor referred company had lied and stood us up. Now I'm glad that happened so that I could discover Porch, and get the work done by MSS. Thank you, thank you, thank you, thank you, thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • Do not use this service, contractors

    • Atlanta, GA,
    • Oct 30, 2019
    • Verified Reviewer

    This company buys reaggregated leads, leads that are 5 years old, then they sell them to you. Once you purchase them they only want to credit back to an account. When you try to cancel, and want your money put back on your card, they refuse. Big scam! If you don’t like to burn through your money, don’t use them.

    Bottom Line: No, I would not recommend this to a friend

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    • Nov 2, 2019

      Company Response from Porch

      We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.


  • They do a good job.

    • Tennessee,
    • Oct 26, 2019
    • Verified Reviewer

    They do really good work. Prices are very good. I have a water leak in the bathroom that was running my electric bill so high. I am disabled, not a lot of money. Not able to until the doctor releases me from foot surgery.

    Bottom Line: Yes, I would recommend this to a friend

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  • Still waiting on my Porch!

    • Fairfax, VA,
    • Oct 23, 2019
    • Verified Reviewer

    I am still waiting on my Porch for them to arrive! I was kept waiting two different days 4+ hours for the person to arrive - I was told he was delayed and then the office eventually confirmed he got tied up on another project and now was not coming or they made a mistake...my advice don’t waste your time waiting - the people were wonderful on the phone but don't respect other people’s time or desire to get something done! My simple project of hanging 3 curtain rods and 2 pictures did not get done!

    Bottom Line: No, I would not recommend this to a friend

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    • Oct 28, 2019

      Company Response from Porch

      We apologize for this experience. When your appointment was booked, we believed we would have a professional able to provide service. As we were unable to send someone out, we canceled the service. We apologize for any inconvenience and hope you’ll consider using us for a different service in the future.


  • Pavers installation (and removal of old broken and damaged walkways)

    • California,
    • Oct 17, 2019
    • Verified Reviewer

    The project was the removal of old broken and damage walkways and installation of new walkways and a small patio using concrete pavers on an older track home in Santa Barbara area. Soriano’s Construction did an excellent job and completed the project on time and on budget. Mr. Soriano did not cut corners and did at least 10 steps necessary to get a high-quality job done. As a homeowner he took the time to explain each step and was onsite throughout the total project.

    The materials used were the recommended high-end and beyond what the big box stores carried. The pavers were from Angelus' yard in Oxnard and were selected by me with advice from Mr. Seriano and the results added real curb appeal (I used Courtyard Stones with blend gray-charcoal pavers). I extensively searched YouTube and Google and I spend hours educating myself on the process and Mr. Seriano met or exceeded all my expectations. His knowledge was beyond anything that I could find online.

    My research gave me the questions, Mr. Seriano gave me the actual answers as it applied to my specific project. My neighbors and the local real estate agents are impressed by quality of the work and difference the pavers made. I have taken many pictures as the project progressed and I am highly impressed with the work done.

    Seriano's Construction has invested in acquiring the right tools to do the job and the results are as expected. High-quality work done right with no wasted time trying to "make something work". This allows him to provide better work at a lower price. If you are a homeowner on a limited budget do not hesitate to contact this subcontractor. His work speaks for itself. Highly recommend his quality work at a very competitive price. Enough said...

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Top notch company.

    • Maine,
    • Oct 16, 2019
    • Verified Reviewer

    I used Boca Builders from Wiscasset and the whole project has been top-notch, from the initial contact to the quote and to the finished roofing job. They have been a pleasure to do business with.

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent service, great work

    • Florence, OR,
    • Oct 16, 2019
    • Verified Reviewer

    This is the second time we have used HYAK for our needs. We had our Bose soundbar installed and this time we had our TV mounted on the wall. Our work was done perfectly, on time and with the greatest care. We will always use HYAK for any future needs we might have. I highly recommend them. Very professional.

    Bottom Line: Yes, I would recommend this to a friend

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  • Excellent

    • Indiana,
    • Oct 16, 2019
    • Verified Reviewer

    Though they ran into problems and were very late, it turned out to be a very positive experience. I have confidence that they solved the problem with a corner fence post that had heaved out of the ground. It had been dry set by a previous fence installer with minimum concrete. I’m very thankful that I called this company.

    Bottom Line: Yes, I would recommend this to a friend

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  • Floor repair

    • Winter Park, FL,
    • Oct 16, 2019
    • Verified Reviewer

    I M Solutions Group is great! Igor and his coworker are very thorough and cleaned as they went each section. I would highly recommend them for any contractor needs. We had our flooring repaired in our hallway with wood laminate. Also, they were right on the estimate with just showing them pictures of the job, it was very convenient that they helped us out like that.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 1-11 of 418

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