About Porch.com

By J.R. Duren
HighYa Staff Updated on: May 30, 2018

Porch is an online marketplace for homeowners where you can post projects for the purpose of getting bids from contractors or hiring a Porch Service pro to perform work at your house.

The company is based in Seattle and was founded in 2012, then launched in 2013. The company’s two founders are Matt Ehrlichman and Ronnie Castro.

Ehrlichman, the company’s CEO spent around five years at ACTIVE Network, a marketplace for activities and events. Castro, the company’s VP or Customer Operations, previously worked at Google, Expedia and Wild Tangent before helping found Porch.

The hallmarks of Porch’s website is a combination of their Porch Pro contractors and Porch Services, along with a pair of guarantees that, in qualifying situations, can protect you in the event that your contractor doesn’t follow through on their work or your home is damaged during the project.

Over the course of this review, we’ll provide you our insights about the various features of the website, as well as talk about some of the fine print we think you should know when you head to their site to find a contractor.

We’ll also do a quick comparison of what Porch and other homeowner-focused contracting sites so that you can get an idea of how the site fares against the competition.

At the end of our review, we’ll wrap up with our thoughts on Porch.com’s strengths and weaknesses.

Porch.com’s Contractor Options: Porch Pros and Porch Services

As we mentioned in the introduction of this review, Porch provides two main types of contractors: Porch Services and Porch Pro.

Porch Services

This part of the website is dedicated to handyman services and contractors who come to your home to perform work.

What makes these contractors different than Porch Pro contractors is that you can schedule, book and pay for their services through Porch.com, whereas with Porch Pros you post a project on the site, get bids from contractors and then book and pay for those contractors on your own, away from Porch.com.

At the time of publishing, Porch Services offered handyman and contractor help in 40 different areas, with each of those areas featuring its own subset of different jobs and projects.

We wanted to get a sense of what the Porch Services booking engine was like, so we gave it a test run. After entering our area code, we said we needed cabinet installation. Porch quickly gave us a quote: $249 for cabinet installation.

PorchPorch Quote. Credit: Porch.com

From there, Porch asked us to pick a time and date for the service and then requested our address and contact information.

Once you finish this process, a Home Assistant from Porch will contact you to finalize the details of your appointment. Their booking engine’s fine print notes that your Porch Services Pro will contact you the day of your appointment to confirm that they’re on their way.

Important Reminders About Porch Services

Booking your appointment is a simple process. There are, however, a few things you need to remember as you prepare to have your Porch Services pro come to your home.

First, you can cancel your appointment for free as long as you do it at least 24 hours before the time at which the contractor was supposed to arrive.

If, for some reason, the job takes longer than Porch estimated, their fine print says that you’ll be charged an hourly fixed rate for the additional time it took.

Background Checks

All professionals who participate in the Porch Services program are background-checked and, according to a Porch rep with whom we spoke, agree to “carry the licensing and insurance applicable to the service and location.”

The Porch Services Satisfaction Promise

One of the advantages of using Porch Services is that contractors hired through this program are backed by a property protection guarantee and a quality guarantee (“Satisfaction Promise”).

This is a key factor because competing sites Thumbtack and HomeAdvisor offer a property protection guarantee (more on that later) but don’t cover the quality of the work performed by contractors you hire via listings on their site.

Now, in order to properly file a claim through the Satisfaction Promise program, you need to do a couple of things ahead of time.

First, you have to file a claim within 15 days of the work being completed. The claim needs to include three important pieces of information, a Porch representative told us:

  • A written statement detailing which parts of the completed work you aren’t happy with
  • Photos of the unsatisfactory work
  • A statement telling Porch how you want the situation resolved

Porch notes that their goal is to have the same contractor come back and do the job right, so handle your claim with tact. You don’t want to burn your bridges with the contractor before he or she has a chance to return to your home and correct the mistake(s) .

If it’s not possible to send out the original contractor, Porch will provide you with a replacement professional to fix the mistakes.

Another important factor here is that Porch will only cover work that was paid for by debit or credit card through their site. Additional services performed by the contractor that you pay for in cash aren’t covered.

Porch’s fine print also states that you can ask for a reimbursement of your original payment if the redone job still doesn’t satisfy you.

The work done by the Porch Services pro is also covered by the site’s Property Protection, which we’ll address in the next section.

Porch Pros

The second way to book contractors via Porch is through Porch Pros. This portal differs from Porch Services because you aren’t booking and paying for services through Porch.

Rather, you post a project that you need done in your home and contractors who’ve signed up with Porch will send you quotes for the work that you describe.

While the profiles of these professionals may list licenses, it’s important that you verify that the contractor is licensed because Porch does not check the backgrounds of Porch Pros.

When you’ve looked through the quotes and decided on a contractor, all booking and payments take place outside of Porch. Porch Services, on the other hand, is an in-house service.

Because of this, the work that’s done on your home isn’t covered by the aforementioned Satisfaction Promise.

Porch Property Protection

However, you do get the site’s Property Protection, which is a program that’s designed to reimburse you up to $1,000 for any major damage done to your home at the hands of the contractor you hire.

Like the Satisfaction Promise, there are certain things you have to do to file your claim. First, Porch says that you’ll have to try and resolve the situation on your own before coming to them.

If that fails to resolve the problem, then you can file a claim as long as you meet the following criteria:

  • Pro was booked via your project page
  • You marked the pro “hired” on your project page
  • You file your claim within 15 days of the completion of the job

You’ll have to provide proof of the damage – photos work – as well as “documentation showing the value of the damaged property,” their site says.

Things that aren’t covered by property protection are:

  • Poor work quality
  • Payment issues
  • Damage done that was part of work done that wasn’t included in your original project posting

Porch.com’s Better Business Bureau Ratings

Porch gets an A+ grade from the BBB, a ranking that reflects 13 different aspects ranging from how the company interacts with the BBB and how it handles complaints from customers.

At the time of publishing, Porch received an average customer review of 4.2 stars, which is better than HomeAdvisor, Houzz, Angie’s List and Thumbtack.

Complaints about the company focused on Porch Pros who didn’t live up to their original agreement with the customer either because they charged more than they quoted or they didn’t do the work well.

How Porch.com Compares to Other Contractor Websites

We’ve compared five of the most popular sites for finding a contractor, – Porch included – and find that there are some distinct differences between Porch and its competitors.

First, Porch’s Better Business Bureau page has a higher average star-rating than HomeAdvisor, Angie’s List, Thumbtack and Houzz.

Second, Porch and Angie’s List are the only two sites that provide a guarantee for work quality. Angie’s List’s guarantee, however, is only available to users who pay for a yearly membership on the site.

Porch is the only site of the five who provides a free quality guarantee, although it’s important to note the guarantee is only valid for Porch Services and not Porch Pros.

As for background checks, based on our research we believe that homeowners will probably be most satisfied with HomeAdvisor because they run each contractor through two license verifications, sex offender registries, a national criminal registry and the court system.

While Porch, Thumbtack and Angie’s List’s background checks aren’t as extensive as HomeAdvisor’s, they do check the area that is critical to work quality: licensing.

You don’t want a contractor who doesn’t have a license. For all you know, they could be a random person pretending to be a contractor who will take your money and run.

When it comes to background checks, it’s important for you to do research on your own, though. Porch notes that even though they do license checks on their Porch Services contractors, homeowners should verify the validity of the contractor’s license.

Call your local government office to find out how to verify a license and check criminal backgrounds. Your state’s sex offender search can be found with a quick google search.

Another important thing to remember is that the background checks these sites do are only administered to the owner of the contracting business.

The owner’s employees and/or subcontractors are not checked. So, be sure to ask the contractor who is doing the work and if they are licensed. Feel free to inquire about criminal records, too.

Whichever the case, the general rule of thumb is that the homeowner should do research on their own to confirm that their contractor is licensed and has no criminal or sex offender history.

» For Further Reading: Finding a Home Contractor: A Guide to the Five Best Websites

The Final Word: Pros and Cons of Porch.com

Based on our research, we believe Porch’s greatest strengths are that it offers a double guarantee on work performed by contractors booked through Porch Services.

Your property is protected up to $1,000 for damages caused by the contractor and, in the event that he or she did a poor job, you have several options for making sure the job is done right.

Homeowners who’ve endured poor contracting jobs will most likely find this double protection to be a big relief.

The downside of the site are that they don’t perform background checks on contractors who bid on the projects you post. You’ll have to do the legwork of checking that their license is up-to-date and valid for the type of work they’re doing, as well as running their name through a background check, if you choose to do so.

Overall, we think Porch is among the best sites to find a contractor and that, based on our research, the best-case scenario for homeowners is to work through their Porch Services option to find a contractor that’s been vetted and whose work comes with a quality guarantee.

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354 Consumer Reviews for Porch.com

Average Consumer Rating: 2.5
Rating Snapshot:
5 star: 119 4 star: 13 3 star: 3 2 star: 14 1 star:  205
Bottom Line: 38% would recommend it to a friend
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Do not do it!

    • Wisconsin,
    • Mar 12, 2019
    • Verified Reviewer

    I was badgered by them twice a week to sign up for over a year. I finally agreed to do it. I was pounded with leads. Spent $250.00 and made $125.00. Leads are no good. No one answers the phone when you call them. Then Porch will now not respond or answer the phone when you try to call them. Don't lose the money.

    Bottom Line: No, I would not recommend this to a friend

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  • Just a scam

    • Stuarts Draft, VA,
    • Mar 7, 2019
    • Verified Reviewer

    Stay away from those people.

    They want just your money, and when you decide to cancel the subscription, they refuse to refund YOUR money.

    Spent hundreds of dollars during a 6-month period for nothing, no one single job.

    People, save your hard worked money!

    Bottom Line: No, I would not recommend this to a friend

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  • Moving pictures around

    • Bedford, TX,
    • Mar 7, 2019
    • Verified Reviewer

    Two very friendly, competent young men helped me to reorganize the art on some of my walls. The best part was how enjoyable they were - big smiles, professional, desire to answer my needs - and ask good questions. More work, I hope, coming their way in building a cabinet storage system for my bathroom, too. Highly recommended.

    Bottom Line: Yes, I would recommend this to a friend

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  • Refused to refund jobs not done

    • Framingham, MA,
    • Mar 5, 2019
    • Verified Reviewer

    Porch services bombarded me with emails, phone calls, and text messages when I initially requested services. Once they completed 1 out of 3 jobs, they charged me for the 3 jobs. Since I reached out to them for a refund of the other 2 services not completed, they suddenly became unresponsive both to emails, phone calls, and text messages. This company is a SCAM.

    Bottom Line: No, I would not recommend this to a friend

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  • Excellent job

    • Enola, PA,
    • Mar 5, 2019
    • Verified Reviewer

    Jonathan Trask is doing an awesome job! He is very professional and easy to work with. I would highly recommend him! He was on time and constantly kept in touch with me via text prior to his arrival.

    Bottom Line: Yes, I would recommend this to a friend

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  • Scam company, do not use for leads

    • North Carolina,
    • Mar 5, 2019
    • Verified Reviewer

    Porch has been one of the biggest scam companies I have ever had to deal with. In the beginning, I was promised "15 flooring leads a week in my area were going unanswered" and they would be vetted and qualified leads. Well, that didn't happen. I have gotten maybe one a month. And most of them were NOT vetted leads, AND they automatically charge you for any and all leads, and then you have to spend 30 minutes to get your money back if it's a bunk lead (80% of them where terrible leads/people not even interested in hiring someone).

    Not only that, but they have terrible support AND they sell their leads to other lead companies! They might only send three leads to their members but then they send out leads to other lead companies who send out the lead to all of their contractors. So each contractor is competing for 5-10 other contractors for the same lead that you and only two others would have gotten.

    Also, my phone number that they assigned me for people to call was all of the sudden calling people as a robo number and I started to get calls to my phone of pissed off people asking why was I calling them at all hours of the night. I had no idea what was going on until I asked them what phone number was calling them and it was their assigned number.

    So it comes time to call it quits with them and I call up to get them to cancel my account and give me my money that I had in the account back, $350, two phone calls and "someone will call you back" (to try and sell you more crap service).

    Oh, they don't do refunds. Well, it's not a refund, it's money I have in the account so you can send me leads automatically. Well, we don't refund that either, it's against our policy, but "I will see what I can do." A week goes by and no phone call so I call back, another long drawn out conversation about how "it's not our policy to give money back even though we happily took it."

    CONTRACTORS, do not use this service. It's a huge scam and it's all lies. They will send the lead to as many contractors in the area as they can. Check out online reviews of this company before you sign up to see for yourself.

    Bottom Line: No, I would not recommend this to a friend

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  • Very pleased

    • Maryland,
    • Mar 1, 2019
    • Verified Reviewer

    Very good experience. Came out quickly to do initial walkthrough. Received written estimate which was very reasonable. Was able to communicate easily via email, text, and phone. Arrived to do work on time. Would highly recommend.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    It's a scam

    • Michigan,
    • Feb 19, 2019
    • Verified Reviewer

    It's a scam. Bad leads. You will get leads with bad phone numbers. And the rest of them are people that have no idea why you are calling them. They take your money and don't produce any leads. I guess I should say they did send me leads all bad. And then when you have had enough of the bull, they tell you they don't give refunds. They still have $300.00 of my money. And one more thing, don't let them tell you they are affiliated with Lowe's, they are not. Lowe's dropped them because of their bad business practices.

    Bottom Line: No, I would not recommend this to a friend

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    • Feb 25, 2019

      Porch, Customer Service Rep

      Kevin,

      We’re sorry to hear your experience with Porch was not what you expected. We understand that you may have received leads that were not up to either of our standards. We’ve recently made some changes to our lead sourcing and marketing efforts that we hope will improve yours, and all home professionals’, experience on the platform. We feel we have the industry’s best policy for addressing invalid leads. For example, anything with bad contact information or if the customer states they did not ask for a project to be completed is a lead that is eligible for a credit. If you reach out to support via https://porch.com/pro/support someone will go through your account to make sure you received proper credit for any invalid leads you received. To your question about Lowe’s, the company is very much still affiliated with Porch as they are a Porch Board Observer and investor.

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  • A job well done!

    • North Carolina,
    • Feb 17, 2019
    • Verified Reviewer

    After trying to contact five other tree services to no avail, a contractor called me within 30 minutes of my posting on Porch. That contractor arrived within the next 30 minutes to give me an estimate and two days later to do an excellent job.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Put new doors in

    • Muncie, IN,
    • Feb 15, 2019
    • Verified Reviewer

    Waiting to have them put in but so far the estimate and labor are great.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Prepare to lose money

    • Idaho,
    • Feb 13, 2019
    • Verified Reviewer

    Our company uses Porch and be warned that when you get a lead that says a full kitchen remodel and when you get their contact info they may never call you back or answer the phone. You will still have to pay the money, around $75.00 for the lead. Two out of ten answer or call us back. Keep in mind their refund policy does not even address what I wrote about above.

    Bottom Line: No, I would not recommend this to a friend

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    • Feb 19, 2019

      Porch, Customer Service Rep

      Steve,

      We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.

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