About Porch.com

By J.R. Duren
HighYa Staff
Updated on: May 30, 2018

Porch is an online marketplace for homeowners where you can post projects for the purpose of getting bids from contractors or hiring a Porch Service pro to perform work at your house.

The company is based in Seattle and was founded in 2012, then launched in 2013. The company’s two founders are Matt Ehrlichman and Ronnie Castro.

Ehrlichman, the company’s CEO spent around five years at ACTIVE Network, a marketplace for activities and events. Castro, the company’s VP or Customer Operations, previously worked at Google, Expedia and Wild Tangent before helping found Porch.

The hallmarks of Porch’s website is a combination of their Porch Pro contractors and Porch Services, along with a pair of guarantees that, in qualifying situations, can protect you in the event that your contractor doesn’t follow through on their work or your home is damaged during the project.

Over the course of this review, we’ll provide you our insights about the various features of the website, as well as talk about some of the fine print we think you should know when you head to their site to find a contractor.

We’ll also do a quick comparison of what Porch and other homeowner-focused contracting sites so that you can get an idea of how the site fares against the competition.

At the end of our review, we’ll wrap up with our thoughts on Porch.com’s strengths and weaknesses.

Porch.com’s Contractor Options: Porch Pros and Porch Services

As we mentioned in the introduction of this review, Porch provides two main types of contractors: Porch Services and Porch Pro.

Porch Services

This part of the website is dedicated to handyman services and contractors who come to your home to perform work.

What makes these contractors different than Porch Pro contractors is that you can schedule, book and pay for their services through Porch.com, whereas with Porch Pros you post a project on the site, get bids from contractors and then book and pay for those contractors on your own, away from Porch.com.

At the time of publishing, Porch Services offered handyman and contractor help in 40 different areas, with each of those areas featuring its own subset of different jobs and projects.

We wanted to get a sense of what the Porch Services booking engine was like, so we gave it a test run. After entering our area code, we said we needed cabinet installation. Porch quickly gave us a quote: $249 for cabinet installation.

PorchPorch Quote. Credit: Porch.com

From there, Porch asked us to pick a time and date for the service and then requested our address and contact information.

Once you finish this process, a Home Assistant from Porch will contact you to finalize the details of your appointment. Their booking engine’s fine print notes that your Porch Services Pro will contact you the day of your appointment to confirm that they’re on their way.

Important Reminders About Porch Services

Booking your appointment is a simple process. There are, however, a few things you need to remember as you prepare to have your Porch Services pro come to your home.

First, you can cancel your appointment for free as long as you do it at least 24 hours before the time at which the contractor was supposed to arrive.

If, for some reason, the job takes longer than Porch estimated, their fine print says that you’ll be charged an hourly fixed rate for the additional time it took.

Background Checks

All professionals who participate in the Porch Services program are background-checked and, according to a Porch rep with whom we spoke, agree to “carry the licensing and insurance applicable to the service and location.”

The Porch Services Satisfaction Promise

One of the advantages of using Porch Services is that contractors hired through this program are backed by a property protection guarantee and a quality guarantee (“Satisfaction Promise”).

This is a key factor because competing sites Thumbtack and HomeAdvisor offer a property protection guarantee (more on that later) but don’t cover the quality of the work performed by contractors you hire via listings on their site.

Now, in order to properly file a claim through the Satisfaction Promise program, you need to do a couple of things ahead of time.

First, you have to file a claim within 15 days of the work being completed. The claim needs to include three important pieces of information, a Porch representative told us:

  • A written statement detailing which parts of the completed work you aren’t happy with
  • Photos of the unsatisfactory work
  • A statement telling Porch how you want the situation resolved

Porch notes that their goal is to have the same contractor come back and do the job right, so handle your claim with tact. You don’t want to burn your bridges with the contractor before he or she has a chance to return to your home and correct the mistake(s) .

If it’s not possible to send out the original contractor, Porch will provide you with a replacement professional to fix the mistakes.

Another important factor here is that Porch will only cover work that was paid for by debit or credit card through their site. Additional services performed by the contractor that you pay for in cash aren’t covered.

Porch’s fine print also states that you can ask for a reimbursement of your original payment if the redone job still doesn’t satisfy you.

The work done by the Porch Services pro is also covered by the site’s Property Protection, which we’ll address in the next section.

Porch Pros

The second way to book contractors via Porch is through Porch Pros. This portal differs from Porch Services because you aren’t booking and paying for services through Porch.

Rather, you post a project that you need done in your home and contractors who’ve signed up with Porch will send you quotes for the work that you describe.

While the profiles of these professionals may list licenses, it’s important that you verify that the contractor is licensed because Porch does not check the backgrounds of Porch Pros.

When you’ve looked through the quotes and decided on a contractor, all booking and payments take place outside of Porch. Porch Services, on the other hand, is an in-house service.

Because of this, the work that’s done on your home isn’t covered by the aforementioned Satisfaction Promise.

Porch Property Protection

However, you do get the site’s Property Protection, which is a program that’s designed to reimburse you up to $1,000 for any major damage done to your home at the hands of the contractor you hire.

Like the Satisfaction Promise, there are certain things you have to do to file your claim. First, Porch says that you’ll have to try and resolve the situation on your own before coming to them.

If that fails to resolve the problem, then you can file a claim as long as you meet the following criteria:

  • Pro was booked via your project page
  • You marked the pro “hired” on your project page
  • You file your claim within 15 days of the completion of the job

You’ll have to provide proof of the damage – photos work – as well as “documentation showing the value of the damaged property,” their site says.

Things that aren’t covered by property protection are:

  • Poor work quality
  • Payment issues
  • Damage done that was part of work done that wasn’t included in your original project posting

Porch.com’s Better Business Bureau Ratings

Porch gets an A+ grade from the BBB, a ranking that reflects 13 different aspects ranging from how the company interacts with the BBB and how it handles complaints from customers.

At the time of publishing, Porch received an average customer review of 4.2 stars, which is better than HomeAdvisor, Houzz, Angie’s List and Thumbtack.

Complaints about the company focused on Porch Pros who didn’t live up to their original agreement with the customer either because they charged more than they quoted or they didn’t do the work well.

How Porch.com Compares to Other Contractor Websites

We’ve compared five of the most popular sites for finding a contractor, – Porch included – and find that there are some distinct differences between Porch and its competitors.

First, Porch’s Better Business Bureau page has a higher average star-rating than HomeAdvisor, Angie’s List, Thumbtack and Houzz.

Second, Porch and Angie’s List are the only two sites that provide a guarantee for work quality. Angie’s List’s guarantee, however, is only available to users who pay for a yearly membership on the site.

Porch is the only site of the five who provides a free quality guarantee, although it’s important to note the guarantee is only valid for Porch Services and not Porch Pros.

As for background checks, based on our research we believe that homeowners will probably be most satisfied with HomeAdvisor because they run each contractor through two license verifications, sex offender registries, a national criminal registry and the court system.

While Porch, Thumbtack and Angie’s List’s background checks aren’t as extensive as HomeAdvisor’s, they do check the area that is critical to work quality: licensing.

You don’t want a contractor who doesn’t have a license. For all you know, they could be a random person pretending to be a contractor who will take your money and run.

When it comes to background checks, it’s important for you to do research on your own, though. Porch notes that even though they do license checks on their Porch Services contractors, homeowners should verify the validity of the contractor’s license.

Call your local government office to find out how to verify a license and check criminal backgrounds. Your state’s sex offender search can be found with a quick google search.

Another important thing to remember is that the background checks these sites do are only administered to the owner of the contracting business.

The owner’s employees and/or subcontractors are not checked. So, be sure to ask the contractor who is doing the work and if they are licensed. Feel free to inquire about criminal records, too.

Whichever the case, the general rule of thumb is that the homeowner should do research on their own to confirm that their contractor is licensed and has no criminal or sex offender history.

» For Further Reading: Finding a Home Contractor: A Guide to the Five Best Websites

The Final Word: Pros and Cons of Porch.com

Based on our research, we believe Porch’s greatest strengths are that it offers a double guarantee on work performed by contractors booked through Porch Services.

Your property is protected up to $1,000 for damages caused by the contractor and, in the event that he or she did a poor job, you have several options for making sure the job is done right.

Homeowners who’ve endured poor contracting jobs will most likely find this double protection to be a big relief.

The downside of the site are that they don’t perform background checks on contractors who bid on the projects you post. You’ll have to do the legwork of checking that their license is up-to-date and valid for the type of work they’re doing, as well as running their name through a background check, if you choose to do so.

Overall, we think Porch is among the best sites to find a contractor and that, based on our research, the best-case scenario for homeowners is to work through their Porch Services option to find a contractor that’s been vetted and whose work comes with a quality guarantee.

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Read 400 Porch.com Customer Reviews and Complaints

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Average Consumer Rating: 2.6
Rating Snapshot:
5 star: 147 4 star: 15 3 star: 3 2 star: 16 1 star:  219
Bottom Line: 42% would recommend it to a friend
Showing 1-11 of 400
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  • This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.
  • Excellent TV mounting job

    • Adrian, MI,
    • Sep 19, 2019
    • Verified Reviewer

    Porch looped me to Joe at Precision. Joe mounted our TV, 70-inch, above our fireplace and fed the cords through our wall so they’d be hidden. He was professional, knowledgeable, and quick! He charged a fair price and it was definitely worth it based on the value we received. I would highly recommend Joe with Precision for TV mounting. Thanks Joe, and thanks to Porch for looping us with him!

    Bottom Line: Yes, I would recommend this to a friend

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  • Toilet replacement

    APEX PLUMBING removed and installed a toilet. The toilet replacement was a Kohler Corbella.

    The plumber was on time, professional-looking, worked fast and sure. No mistakes. Two weeks now and the toilet works great. No leaks. No problems whatsoever.

    We could not be happier with the service APEX PLUMBING gave us.

    We give them 10 stars.

    Definitely will have them do any future plumbing work for us.

    Definitely will tell all that need a plumbing job done, to call APEX PLUMBING AND SERVICE.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Great solution for our household needs

    • Seattle, WA,
    • Sep 12, 2019
    • Verified Reviewer

    I was in the market for adding central air to my existing central heating system in my home. I was considering going through a big box retailer, then I turned to the Porch website for additional recommendations. Submitting my project on Porch’s website was straight forward and the day after submitting my project, two local companies contacted me. Both came to my home, were professional in assessing my needs and gave me a bid on site. The company we selected installed a quality system the day before the hottest day of the summer. I would recommend using Porch without hesitate for any of your household projects.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    House painted

    • Las Vegas, NV,
    • Sep 10, 2019
    • Verified Reviewer

    Hired Brian at American Painting LLC 702 259 6006. Awesome communication. Awesome, shows up on time. Awesome presentation of their bid. Very professional.

    Fabulous job. Clean and neat and thorough.

    Shakes your hand and is very pleasant, was such a nice change.

    Bottom Line: Yes, I would recommend this to a friend

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  • Work unfinished

    • Surprise, AZ,
    • Sep 9, 2019
    • Verified Reviewer

    Hired Jorge Aruffe with Coast 2 Coast Tile. Paid half upfront. He did half the work and left my house an absolute disaster. Could not get him to finish the work. Piles of broken wood left in my house, dirt everywhere, floor not completely removed.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 10, 2019

      Company Response from Porch

      We are very sorry to hear about the experience that you had with this contractor, and would appreciate the opportunity to learn more. Please email homeowner@porch.com to discuss further.


  • 1 out 1 people found this review helpful

    FOUR days early!

    • Florida,
    • Sep 6, 2019
    • Verified Reviewer

    Was originally scheduled for Tuesday. I requested an installation today the day of arrival of the grill. I wanted to use it for the long Holiday weekend and in case of a power outage because of the hurricane.

    As time passed after delivery, I gave up hope for my request for an earlier assembly. Since I have Parkinson's, I could not assemble myself.

    And to my surprise, the doorbell rang and even better than Santa, it was our installer!

    Thank you!

    Bottom Line: Yes, I would recommend this to a friend

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  • Porch people are polite, proficient, and professional

    • Macon, GA,
    • Sep 4, 2019
    • Verified Reviewer

    I needed an independent contractor to install two 4' x 4' metal signboards on a sloped, vacant lot and located Porch.com on Google on Sunday, August 25. Response to my online specified job request was almost instant. Professional contractor politely listened to job performance details, acquired all necessary job materials, and proficiently installed signboards on Tuesday, August 27 according to instructions and, actually, improved my installation plan. After installation of signboards, independent contractor respectfully presented an invoice for payment covering materials and labor. Customer is grateful for every aspect of the transaction.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Terrible

    • Orland Park, IL,
    • Aug 23, 2019
    • Verified Reviewer

    I contacted Porch.com and scheduled an appointment to clean my dryer vent. I made the appointment for 9 am. I received an email stating that my appointment was confirmed and that someone will be there at 9 am to clean the vent. I took the day off of work and no one ever showed up. I called to see what was going on and the person said they will have someone contact me within ten minutes to see what is going on. I waited and no one called so I called back an hour later. They informed me that there was no technician available for the day and time that I made an appointment for?! So why would they send me out an email confirmation saying we found a technician and your appointment is at 9 am? The person on the phone also tried to take my credit card info before the service was rendered, I asked if it was ok to give it to him after the dryer vent cleaning was completed and he said yes, thank god I did not give it to them seeing that they never showed up. This review is not the first one that says they don't show up when they schedule their appointments, so beware when you go through this company.

    Bottom Line: No, I would not recommend this to a friend

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    • Aug 26, 2019

      Company Response from Porch

      We apologize for this experience. When your appointment was booked, we believed we would have a professional able to provide service. As we were unable to send someone out, we canceled the service. We apologize for any inconvenience and hope you’ll consider using us for a different service in the future.


  • 1 out 1 people found this review helpful

    Dryer repair

    • Bartlesville, OK,
    • Aug 14, 2019
    • Verified Reviewer

    I submitted a search on Porch for an appliance repairman and got a response the same day. The dryer was immediately serviced and the service person was very flexible with scheduling the appointment.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Great job

    • Pawleys Island, SC,
    • Aug 13, 2019
    • Verified Reviewer

    Beach Bum Cleaning Services did a very thorough and complete job cleaning our house. They are very nice. Now I won't have to worry about my house so much! They did in a couple of hours what would have taken me much longer to do.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Quick response, skilled friendly professionals, exceptional work!

    • South Williamsport, PA,
    • Aug 12, 2019
    • Verified Reviewer

    The folks from Jean’s Services helped me out in a pinch. I am selling my 120-year-old home and needed some work done once the inspection came through. They arrived promptly and within an hour, had all of my windows operating, two broken windows removed to be taken out for repair, and an assessment of rotten clapboards that needed to be replaced completed. On their next visit (3 days later), they installed the windows that had been fixed and re-sided the section of damaged clapboards. They did a wonderful job! Everything looks beautiful. I couldn’t be more delighted. I highly recommend Jean’s Services for all your contracting needs. I appreciate that they managed to squeeze me into their already full schedule during peak season. Kudos!

    Bottom Line: Yes, I would recommend this to a friend

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Showing 1-11 of 400

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