About Porch.com

By providing design and remodel ideas and inspiration, residential construction costs, as well as a way for local contractors to connect with customers, Porch.com claims to be the leading home improvement network. As such, Porch claims to make “home improvement easy, delightful, and connected.”

But when it comes down to it, is Porch.com really a one-stop shop for home improvement ideas, and is it a good method of reaching your customers? We performed some research and here’s what we learned.

Porch.com Details

Matt Ehrlichman claims he came up with the idea for Porch after he began building his Seattle home, but couldn’t find a website that provided inspiration, access to professionals, and customer reviews all in one place. As such, at its most basic, Porch.com claims to be a home improvement network that uses public and private data to showcase featured projects and related professionals in your area, in addition to real reviews from other customers who’ve used these same contractors.

Professionals

With this in mind, Porch features more than 1.5 million professionals across 250 categories that you can search for based on a variety of criteria, including those used and endorsed by your neighbors, project and cost history, as well as your personal preferences (e.g. contractor expertise, licensing, credentials, etc.). In order to locate a professional using Porch.com, you’ll simply need to enter the type of contractor you’re looking for (e.g. carpenter, electrician, etc.) and your city, and then press the “Go” button.

Inspiration

When browsing Porch’s photos for inspiration, you can view all projects at once, only those for specific rooms (e.g. kitchen, dining room, etc.), as well as those related to landscaping and outdoor living ideas. Then, you can further filter these results by popularity, cost, and distance.

Data

Next, Porch.com provides insights on over 90 million projects across the U.S. through expert advice, the ability to scrapbook photo ideas, in addition to maintenance reminders and historical information about your home (e.g. past projects, permit history, who’s worked on your home, etc.). On top of this, you can also view your neighborhood’s stats regarding project costs, home values, and more.

Your Porch

Finally, as you’re browsing the Porch website, if you run across a professional you’re interested in contacting or an inspirational pic you’d like to use as a reference, you can save them to your Home section for later retrieval.

Porch Pro

In addition to the consumer-focused features noted above, Porch.com also offers a Pro version, which is intended for use by businesses looking for customers. Using the Pro feature, businesses can create free profiles that become available when local customers search for contractors in their industry, who can then rank their experience and thereby build a word-of-mouth reputation.

Porch Pricing & Refund Policy

In order to sign up for a free Porch.com individual (e.g. non-business) account, you can do so through either Facebook or email.

While there are no prices listed on the Porch website for their Pro service, this review from 2013 puts the cost at $35.

What’s the Bottom Line About Porch?

With all of this in mind, does Porch.com really organize “inspiration, project data, and word-of-mouth referrals in one place?” Likely, but keep the following in mind:

Although Porch was founded in 2012, the company didn’t go live until the end of 2013. Because of the company’s unique use of data and its application in the home improvement niche however, Porch.com has received an immense amount of media attention over the past 6-8 months. In fact, because Porch claims that its reviews can’t be “gamed,” the company is widely expected to give other review website such as Angie’s List and Yelp a serious run for their money.

With this said, there are almost no online reviews from customers who’ve used Porch.com’s services, so it’s difficult to gauge overall satisfaction levels. With this said their service is completely free, so if you’re not pleased you’ll only be out some time.

We also didn’t locate reviews from any professionals who paid for Porch’s Pro service, although we did find more than one review from former/current sales staff that these Pro accounts may not provide clear value or return on investment.

Bottom line: Porch.com’s new way of using data to help individuals prepare for home building/renovation projects could stand to revolutionize the industry, although it remains to be seen how effective this will be at helping businesses connect with customers.

Now read: Insider’s Tips: How to Avoid Home Improvement Scams or Rip Offs & How to Find a Reliable Contractor

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161 Consumer Reviews for Porch.com

Average Consumer Rating: 2.1
Rating Snapshot:
5 star: 38 4 star: 3 3 star: 2 2 star: 8 1 star:  110
Bottom Line: 27% would recommend it to a friend
Showing 1-11 of 161
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  • Do not use them!

    • Port Chester, NY,
    • Nov 17, 2017
    • Verified Reviewer

    Recently, I purchased 8 individual PVC window shutters that needed to be mounted to the exterior of my house. I didn't want to do the job, so I got referred to Porch.com through Lowe's. I checked Porch's website and it seemed legit. I called and got an estimated quote of time at 2 hours and was told that if any extra time was needed, the contractor (or pro as person from Porch called them), would inform me of the additional time needed and keep me updated with the project.

    On the scheduled day, the guy Porch hired shows up an hour and a half late (Strike 1). We talk and he explains that this is an easy job and it will probably take three hours. I'm happy with this so I go inside and let him work.

    Well, five hours later I come out to check on him and he only had one set of shutters mounted (Strike 2). It was getting late (of course, it's 3 hours past when he said he would be done), so he told me to settle up with Porch and he'll have to come back another day to finish the job. I wasn't comfortable paying him for the full job, seeing how only one set of shutters was done, but he says it's what I should do and come back and finish the job.

    He continues to explain to me that it makes more sense for me to close out the work with Porch and then he'll come back and finish the project because he's an honest person and he feels bad that it's so long to finish this seemingly easy job.

    I paid him and did come back but only installed one more pair of shutters over another 3 hours. This time, he mounted the shutters to the wooden window frame. I explained to him that mounting them this way was wrong and ultimately asked him to leave. He told me I had to pay him for supplies, renting the later and gas money. I was furious and just wanted him gone, so I paid him and told him to leave. I did NOT pay him for any extra work, just supplies and gas money.

    I called Porch hoping they would help me, but was told that because I closed the project and paid the person they send, I voided the contract and it's my fault (Strike 3). I was furious and feel scammed.

    I'm going to have to hire a real contractor to fix and finish the work that the Porch person couldn't complete.

    I've submitted a complaint to the Better Business Bureau and see many others have as well.

    Please stay away from Porch!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    No show

    • Saint Louis, MO,
    • Nov 13, 2017
    • Verified Reviewer

    So I reached out to Porch.com to get a flat screen TV installed. The first day I called and verified, and they ended up texting me at the time the person was about to show that they could not get ahold of the contractor and they would not be there, but I would get a 15% discount if I would give them another chance. So three days later I gave them another chance and once again, I got an email that their contractor was too busy and would not make it. Sorry. You can't rely on this service.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Don’t waste your precious time, stay away

    I wish I could give less than one star.

    After listening to Lowe’s, I went to Porch.com to find a contractor. Long story short, I will never trust Lowe’s again. Matthew from MJM Home Remodeling reached out to schedule a day, so we set the day and time. Then he never showed up. I never got an email or call or text that he no longer accepted my project (which I found out after going back to Porch.com wanting to write a review and then the notification popped up that he now rejects my project).

    Waste of time. And based on the reviews I just read, it was a blessing in disguise. Who knows what headache I would have gotten if he had actually shown up. Never again Lowe’s, Porch.com, nor MJM Home Remodeling. Waste.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Insulting customer service with no completion of project

    • Minnesota,
    • Oct 28, 2017
    • Verified Reviewer

    I scheduled a small project through Porch.com. The date and time were confirmed on two email occasions and via two phone calls. The day before the appointment I received a call from Robert Reis (the man handling my project) stating he needed to move it by one day. I specifically asked if he could guarantee the appointment as I would need to reschedule and cancel my work for the new appointment. He said, "yes, I will have someone there at that time."

    Twenty minutes before the new scheduled appointment time I received a text stating he was canceling the appointment due to not having a provider. He has not answered or returned my calls since the cancellation.

    I next contacted Porch.com only to receive rude and unhelpful customer service. I explained my concern and was told: "he sent you a text message." I questioned if there would be a reschedule or another contractor to fulfill my job order. She said she "could check but didn't know."

    Do not use his services if you want to feel confident that your work will be completed or if you would like to be treated with respect and professionalism.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Frustration

    On the recommendation of Lowe's, I contacted Porch to provide a handyman to install a screen door which I purchased from Lowe's for my Lanai. The handyman attempted to install the door and after a few hours said he was having trouble and would return the next day.

    When I returned home the following day, the door was not installed properly and is bent and will not close. I spoke to the project manager, who said he would send another handyman to assess the situation. This handyman confirmed that the door was not properly installed. The project manager said he would have to send another handyman to take pictures before a claim could be settled.

    After about three weeks and numerous phone calls, the project manager stated he is having trouble getting a handyman to take pictures. Each week I contact the project manager who promises to get back to me but never does. I will keep following up, but I am amazed at the lack of responsiveness to what seems a simple task and straightforward process. I will not use Porch again, and I will inform Lowe's of my experience.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Nightmare

    • Lexington, SC,
    • Oct 24, 2017
    • Verified Reviewer

    I requested a plumber to replace bathroom faucets and replace shower handles. The individual was slow and did not complete the work because he was not qualified and didn't know what he was doing. After 7 hours I told him to leave it alone and I would call someone else. He charged me $474.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Ripoff. Stay away from them!

    I had scheduled blinds installation service, and the contractor was very slow and also broke the blinds. The worst part was they didn't give me a refund for the service or even the blinds they broke. They were very unprofessional, and this is a ripoff.

    Stay away from them. Especially Ron Vazquez, the contractor, and his boss, Jacob Rodriguez. Ron said he will lie to his boss that he completed the job and I have to pay them first, and then after two days he will come and complete the job. This is very unprofessional, and I am really annoyed.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Refunds for unsuccessful "leads"

    • Seattle, WA,
    • Oct 19, 2017
    • Verified Reviewer

    Porch markets itself as "satisfaction guarantee, we will make it right."

    However, Porch wants contractors to pay in advance (I have been asked to pay up to $4,000) for the "rights" to get leads before anyone else gets the leads via emails. But this is not an exclusive "right;" Porch gives out 4 leads to those who give them funds in advance. For those of us who decline this approach, we will get leads that have been sent to a number of contractors.

    The chief complaint is that if you don't give Porch funds in advance, it is very difficult to get any refunds for bad/unsuccessful leads.

    When calling them directly after requesting per lead and per support staff, they "stone wall" and say to have to contact support staff. But they then attempt to "sell" you the "give us funds in advance and we can take care of your concerns." If you decline the "sales" pitch, upon contacting support staff, they either don't reply or claim their steps for refunds were not followed, even though per emails, these steps were followed. Thus, they are misleading us, those whom decline the "sales" pitch to give them money in advance.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Leads are pitiful

    Don't waste your money; the leads are total horse manure. Most are tire kickers or just want to waste time. That's if you can ever get in touch with them. Forget trying to receive a credit; it is nearly impossible. They charge $55.00 - $68.50 for garbage leads. I would never recommend this organization to anyone.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Upset

    The first the appointment was for Tuesday, but they came on Thursday, and not at 8.30 am but past 9 am. The job is terrible, the 4 posts were to be cement, but instead 2 are cement 2 are bolted to pavers with no base except sand. The boss was not there most of the time and the rest of the time on the phone. On the roof the screen is not attached, the velcro is not closed, and after asking for the heavy drapes to be put up, I was told that there was no heavy drape there. I found the drape outside after picking up their trash left on the ground.

    I call them 3 times to complain, but they said the price was $434.00 for 2 guys. I believe it is a shame the way they are taking advantage and send people not qualify for the job. I am sending this to Lowe's also. I will not recommend Porch.com.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Left the job incomplete

    • Twinsburg, OH,
    • Oct 16, 2017
    • Verified Reviewer

    I asked for a handyman to remove the backsplash tile in our kitchen, repair the drywall, and smooth it so we could install a new backsplash. The handyman ended up running out of drywall mud &]and he didn't have any money to buy more, so he told me he would come back with mud the next day and then come smooth the wall after that.

    To make a long story short, we ended up with a mudded wall that was not smoothed or sanded, that we cannot put new tile on. He never showed up to complete the job. He gave me a story about being in the ER and then we never heard from him again.

    We called Porch.com and spoke to a manager. They were very disrespectful and stood up for their handyman without really wanting to hear what we had to say. Management just spoke over us as we were trying to speak. We will not be using this service again.

    Bottom Line: No, I would not recommend this to a friend

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