About Porch.com

By J.R. Duren
HighYa Staff Updated on: May 30, 2018

Porch is an online marketplace for homeowners where you can post projects for the purpose of getting bids from contractors or hiring a Porch Service pro to perform work at your house.

The company is based in Seattle and was founded in 2012, then launched in 2013. The company’s two founders are Matt Ehrlichman and Ronnie Castro.

Ehrlichman, the company’s CEO spent around five years at ACTIVE Network, a marketplace for activities and events. Castro, the company’s VP or Customer Operations, previously worked at Google, Expedia and Wild Tangent before helping found Porch.

The hallmarks of Porch’s website is a combination of their Porch Pro contractors and Porch Services, along with a pair of guarantees that, in qualifying situations, can protect you in the event that your contractor doesn’t follow through on their work or your home is damaged during the project.

Over the course of this review, we’ll provide you our insights about the various features of the website, as well as talk about some of the fine print we think you should know when you head to their site to find a contractor.

We’ll also do a quick comparison of what Porch and other homeowner-focused contracting sites so that you can get an idea of how the site fares against the competition.

At the end of our review, we’ll wrap up with our thoughts on Porch.com’s strengths and weaknesses.

Porch.com’s Contractor Options: Porch Pros and Porch Services

As we mentioned in the introduction of this review, Porch provides two main types of contractors: Porch Services and Porch Pro.

Porch Services

This part of the website is dedicated to handyman services and contractors who come to your home to perform work.

What makes these contractors different than Porch Pro contractors is that you can schedule, book and pay for their services through Porch.com, whereas with Porch Pros you post a project on the site, get bids from contractors and then book and pay for those contractors on your own, away from Porch.com.

At the time of publishing, Porch Services offered handyman and contractor help in 40 different areas, with each of those areas featuring its own subset of different jobs and projects.

We wanted to get a sense of what the Porch Services booking engine was like, so we gave it a test run. After entering our area code, we said we needed cabinet installation. Porch quickly gave us a quote: $249 for cabinet installation.

PorchPorch Quote. Credit: Porch.com

From there, Porch asked us to pick a time and date for the service and then requested our address and contact information.

Once you finish this process, a Home Assistant from Porch will contact you to finalize the details of your appointment. Their booking engine’s fine print notes that your Porch Services Pro will contact you the day of your appointment to confirm that they’re on their way.

Important Reminders About Porch Services

Booking your appointment is a simple process. There are, however, a few things you need to remember as you prepare to have your Porch Services pro come to your home.

First, you can cancel your appointment for free as long as you do it at least 24 hours before the time at which the contractor was supposed to arrive.

If, for some reason, the job takes longer than Porch estimated, their fine print says that you’ll be charged an hourly fixed rate for the additional time it took.

Background Checks

All professionals who participate in the Porch Services program are background-checked and, according to a Porch rep with whom we spoke, agree to “carry the licensing and insurance applicable to the service and location.”

The Porch Services Satisfaction Promise

One of the advantages of using Porch Services is that contractors hired through this program are backed by a property protection guarantee and a quality guarantee (“Satisfaction Promise”).

This is a key factor because competing sites Thumbtack and HomeAdvisor offer a property protection guarantee (more on that later) but don’t cover the quality of the work performed by contractors you hire via listings on their site.

Now, in order to properly file a claim through the Satisfaction Promise program, you need to do a couple of things ahead of time.

First, you have to file a claim within 15 days of the work being completed. The claim needs to include three important pieces of information, a Porch representative told us:

  • A written statement detailing which parts of the completed work you aren’t happy with
  • Photos of the unsatisfactory work
  • A statement telling Porch how you want the situation resolved

Porch notes that their goal is to have the same contractor come back and do the job right, so handle your claim with tact. You don’t want to burn your bridges with the contractor before he or she has a chance to return to your home and correct the mistake(s) .

If it’s not possible to send out the original contractor, Porch will provide you with a replacement professional to fix the mistakes.

Another important factor here is that Porch will only cover work that was paid for by debit or credit card through their site. Additional services performed by the contractor that you pay for in cash aren’t covered.

Porch’s fine print also states that you can ask for a reimbursement of your original payment if the redone job still doesn’t satisfy you.

The work done by the Porch Services pro is also covered by the site’s Property Protection, which we’ll address in the next section.

Porch Pros

The second way to book contractors via Porch is through Porch Pros. This portal differs from Porch Services because you aren’t booking and paying for services through Porch.

Rather, you post a project that you need done in your home and contractors who’ve signed up with Porch will send you quotes for the work that you describe.

While the profiles of these professionals may list licenses, it’s important that you verify that the contractor is licensed because Porch does not check the backgrounds of Porch Pros.

When you’ve looked through the quotes and decided on a contractor, all booking and payments take place outside of Porch. Porch Services, on the other hand, is an in-house service.

Because of this, the work that’s done on your home isn’t covered by the aforementioned Satisfaction Promise.

Porch Property Protection

However, you do get the site’s Property Protection, which is a program that’s designed to reimburse you up to $1,000 for any major damage done to your home at the hands of the contractor you hire.

Like the Satisfaction Promise, there are certain things you have to do to file your claim. First, Porch says that you’ll have to try and resolve the situation on your own before coming to them.

If that fails to resolve the problem, then you can file a claim as long as you meet the following criteria:

  • Pro was booked via your project page
  • You marked the pro “hired” on your project page
  • You file your claim within 15 days of the completion of the job

You’ll have to provide proof of the damage – photos work – as well as “documentation showing the value of the damaged property,” their site says.

Things that aren’t covered by property protection are:

  • Poor work quality
  • Payment issues
  • Damage done that was part of work done that wasn’t included in your original project posting

Porch.com’s Better Business Bureau Ratings

Porch gets an A+ grade from the BBB, a ranking that reflects 13 different aspects ranging from how the company interacts with the BBB and how it handles complaints from customers.

At the time of publishing, Porch received an average customer review of 4.2 stars, which is better than HomeAdvisor, Houzz, Angie’s List and Thumbtack.

Complaints about the company focused on Porch Pros who didn’t live up to their original agreement with the customer either because they charged more than they quoted or they didn’t do the work well.

How Porch.com Compares to Other Contractor Websites

We’ve compared five of the most popular sites for finding a contractor, – Porch included – and find that there are some distinct differences between Porch and its competitors.

First, Porch’s Better Business Bureau page has a higher average star-rating than HomeAdvisor, Angie’s List, Thumbtack and Houzz.

Second, Porch and Angie’s List are the only two sites that provide a guarantee for work quality. Angie’s List’s guarantee, however, is only available to users who pay for a yearly membership on the site.

Porch is the only site of the five who provides a free quality guarantee, although it’s important to note the guarantee is only valid for Porch Services and not Porch Pros.

As for background checks, based on our research we believe that homeowners will probably be most satisfied with HomeAdvisor because they run each contractor through two license verifications, sex offender registries, a national criminal registry and the court system.

While Porch, Thumbtack and Angie’s List’s background checks aren’t as extensive as HomeAdvisor’s, they do check the area that is critical to work quality: licensing.

You don’t want a contractor who doesn’t have a license. For all you know, they could be a random person pretending to be a contractor who will take your money and run.

When it comes to background checks, it’s important for you to do research on your own, though. Porch notes that even though they do license checks on their Porch Services contractors, homeowners should verify the validity of the contractor’s license.

Call your local government office to find out how to verify a license and check criminal backgrounds. Your state’s sex offender search can be found with a quick google search.

Another important thing to remember is that the background checks these sites do are only administered to the owner of the contracting business.

The owner’s employees and/or subcontractors are not checked. So, be sure to ask the contractor who is doing the work and if they are licensed. Feel free to inquire about criminal records, too.

Whichever the case, the general rule of thumb is that the homeowner should do research on their own to confirm that their contractor is licensed and has no criminal or sex offender history.

» For Further Reading: Finding a Home Contractor: A Guide to the Five Best Websites

The Final Word: Pros and Cons of Porch.com

Based on our research, we believe Porch’s greatest strengths are that it offers a double guarantee on work performed by contractors booked through Porch Services.

Your property is protected up to $1,000 for damages caused by the contractor and, in the event that he or she did a poor job, you have several options for making sure the job is done right.

Homeowners who’ve endured poor contracting jobs will most likely find this double protection to be a big relief.

The downside of the site are that they don’t perform background checks on contractors who bid on the projects you post. You’ll have to do the legwork of checking that their license is up-to-date and valid for the type of work they’re doing, as well as running their name through a background check, if you choose to do so.

Overall, we think Porch is among the best sites to find a contractor and that, based on our research, the best-case scenario for homeowners is to work through their Porch Services option to find a contractor that’s been vetted and whose work comes with a quality guarantee.

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345 Consumer Reviews for Porch.com

Average Consumer Rating: 2.5
Rating Snapshot:
5 star: 114 4 star: 13 3 star: 3 2 star: 14 1 star:  201
Bottom Line: 38% would recommend it to a friend
Showing 1-11 of 345
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • 4 out 6 people found this review helpful

    Porch has been great for us

    Despite, all of the negative reviews I just read above, I am happy with Porch. Since we partnered almost a year ago, We have seen our R.O.I. Porch has helped us generate revenue when some of our other jobs are placed on hold! Porch has helped us gain exposure to audience on different search platforms other than Google! Yes, not all the leads are great but we have to be realistic, do we honestly expect to close at 100%, when the average is at 35-40%. The customer service is way better than other lead generating companies. Honestly, I would recommend Porch.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 4 people found this review helpful

    The Best Promoter Of Small Businessmen

    • Tuttle, OK,
    • Jun 5, 2015
    • Verified Reviewer

    Porch was introduced to me and my business in 2013. My business has flourished with calls sent to me via Lowe's Home Improvement and Porch.com.

    I am very thankful that Porch has not only become a Super Power in helping homeowners find the best contractor in their area, but, has helped us small, or (little people) who own a self employed business to excel. Hands down they destroy Angie's List and others who charge their contractors or homeowners to use or be a member of their site.

    I am grateful for their professional customer service and friendly personnel.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 5 people found this review helpful

    Porch Professional Feedback

    • Pelion, SC,
    • Jun 14, 2015
    • Verified Reviewer

    Having been in the home repair and remodeling business since 2000, we have seen a multitude of marketing methods introduced and fade away over the years. We've also tried other programs that are similar to Porch.com, but they fall short in several areas making them undesirable for our purposes as they lack a consistent return on the investment put into them. With Porch.com, we're able to budget a set amount month after month with no surprises. This is particularly important to smaller companies just getting off the ground. When you know what to expect, you know how to prepare; no sudden withdrawals from your bank account for leads you didn't even get awarded.

    Additionally, Porch.com shows interest in their professionals and their success and continues to check in with you and offer support long after your initial sign up. If I have an issue, I can make a phone call and get an answer versus other services where I had to send an email and wait three days for a response - I'm trying to run a business here. Three days is an eternity in my world.

    With each lead, I have the option to provide feedback to Porch.com to let them know if the lead had good information and where I'm at in the process. This helps them understand how my company is interacting with their leads and allows them to further hone their processes to better serve both me and future customers.

    As for how many leads to expect? Admittedly, the first two weeks were slow. After that, the calls have been fairly steady and are picking up speed. Having a website is a definite plus and helps the customer to learn more about you before you show up on their doorstep to offer an estimate. Thus far, we are very happy with the quality of the leads, the lead flow and the pro support of Porch.com and would happily recommend them.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 4 people found this review helpful

    Had a pipe fixed

    • Bonne Terre, MO,
    • Dec 1, 2015
    • Verified Reviewer

    I got a handyman that came and fixed my pipe on short notice named Matt from here and he was fantastic! Got it fixed in 10 minutes and helped me to find a broken beam that would ruin my home that cost thousands and he's going to fix that to for a very great price.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Installation of a backsplash

    • Clinton Charter Township, MI,
    • Jan 31, 2016
    • Verified Reviewer

    Hired Chris Jones of Jones Tile and Home Services to install a polished marble backsplash. Chris showed up on-time, provided many photos of work he has finished and installed the backsplash in a professional manner. The finished product looks great. My wife and I are very satisfied with Chris' work.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 4 people found this review helpful

    Insulation project.

    • Mobile, AL,
    • Feb 14, 2016
    • Verified Reviewer

    I had my attic insulated by Happy Home Improvement, Hap Partridge. I was very satisfied with his price and the professional work he and his crew did. They did it timely and without any mess.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 4 people found this review helpful

    Great Company!

    We worked with RMS - Residential Maintenance Service here in Estero on a recent project and home repairs. Very impressed with the job done and the employees of RMS. Would recommend this company to anyone who expects a job well done!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 6 people found this review helpful

    1st Choice Heating & Air Conditioning, LLC

    • San Antonio, Texas,
    • May 7, 2016
    • Verified Reviewer

    I have used this company for the last several years for the purchase of a new A/C Unit and also the service and repair of an existing one. I have found them to be very responsive, punctual, reliable, honest and affordable.

    I recommended them to my next door neighbor, they responded immediately and established another very happy customer.

    I highly recommend them for any of your A/C and Heating needs!

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Love my yard

    Mark's Designer Landscapes did a wonderful job on my yard. He beautified it and made it feel homey.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Twin Home Experts

    • Northridge, California,
    • Sep 4, 2016
    • Verified Reviewer

    I just want to say I had the best plumbing company come out, Twin Home Experts. I had a major flood and called the 1st thing in the morning, within 1 hour I had a truck roll up with the 1 owner of the company Jim.

    They went to work immediately, called in their insurance adjuster Cordell who helped me through all of the insurance issues I would have to deal with.

    To make a long story short, money meant nothing at this point due to there professionalism and kindness. Thank you all so much.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Awesome

    Thanks for the great reference of JNE Solutions, Inc. Awesome job, affordable pricing, all types of payment agreement. My brick home was painted and it turned out great. Please contact if you need paint work done.

    Bottom Line: Yes, I would recommend this to a friend

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