About Porch.com

By J.R. Duren
HighYa Staff Updated on: May 30, 2018

Porch is an online marketplace for homeowners where you can post projects for the purpose of getting bids from contractors or hiring a Porch Service pro to perform work at your house.

The company is based in Seattle and was founded in 2012, then launched in 2013. The company’s two founders are Matt Ehrlichman and Ronnie Castro.

Ehrlichman, the company’s CEO spent around five years at ACTIVE Network, a marketplace for activities and events. Castro, the company’s VP or Customer Operations, previously worked at Google, Expedia and Wild Tangent before helping found Porch.

The hallmarks of Porch’s website is a combination of their Porch Pro contractors and Porch Services, along with a pair of guarantees that, in qualifying situations, can protect you in the event that your contractor doesn’t follow through on their work or your home is damaged during the project.

Over the course of this review, we’ll provide you our insights about the various features of the website, as well as talk about some of the fine print we think you should know when you head to their site to find a contractor.

We’ll also do a quick comparison of what Porch and other homeowner-focused contracting sites so that you can get an idea of how the site fares against the competition.

At the end of our review, we’ll wrap up with our thoughts on Porch.com’s strengths and weaknesses.

Porch.com’s Contractor Options: Porch Pros and Porch Services

As we mentioned in the introduction of this review, Porch provides two main types of contractors: Porch Services and Porch Pro.

Porch Services

This part of the website is dedicated to handyman services and contractors who come to your home to perform work.

What makes these contractors different than Porch Pro contractors is that you can schedule, book and pay for their services through Porch.com, whereas with Porch Pros you post a project on the site, get bids from contractors and then book and pay for those contractors on your own, away from Porch.com.

At the time of publishing, Porch Services offered handyman and contractor help in 40 different areas, with each of those areas featuring its own subset of different jobs and projects.

We wanted to get a sense of what the Porch Services booking engine was like, so we gave it a test run. After entering our area code, we said we needed cabinet installation. Porch quickly gave us a quote: $249 for cabinet installation.

PorchPorch Quote. Credit: Porch.com

From there, Porch asked us to pick a time and date for the service and then requested our address and contact information.

Once you finish this process, a Home Assistant from Porch will contact you to finalize the details of your appointment. Their booking engine’s fine print notes that your Porch Services Pro will contact you the day of your appointment to confirm that they’re on their way.

Important Reminders About Porch Services

Booking your appointment is a simple process. There are, however, a few things you need to remember as you prepare to have your Porch Services pro come to your home.

First, you can cancel your appointment for free as long as you do it at least 24 hours before the time at which the contractor was supposed to arrive.

If, for some reason, the job takes longer than Porch estimated, their fine print says that you’ll be charged an hourly fixed rate for the additional time it took.

Background Checks

All professionals who participate in the Porch Services program are background-checked and, according to a Porch rep with whom we spoke, agree to “carry the licensing and insurance applicable to the service and location.”

The Porch Services Satisfaction Promise

One of the advantages of using Porch Services is that contractors hired through this program are backed by a property protection guarantee and a quality guarantee (“Satisfaction Promise”).

This is a key factor because competing sites Thumbtack and HomeAdvisor offer a property protection guarantee (more on that later) but don’t cover the quality of the work performed by contractors you hire via listings on their site.

Now, in order to properly file a claim through the Satisfaction Promise program, you need to do a couple of things ahead of time.

First, you have to file a claim within 15 days of the work being completed. The claim needs to include three important pieces of information, a Porch representative told us:

  • A written statement detailing which parts of the completed work you aren’t happy with
  • Photos of the unsatisfactory work
  • A statement telling Porch how you want the situation resolved

Porch notes that their goal is to have the same contractor come back and do the job right, so handle your claim with tact. You don’t want to burn your bridges with the contractor before he or she has a chance to return to your home and correct the mistake(s) .

If it’s not possible to send out the original contractor, Porch will provide you with a replacement professional to fix the mistakes.

Another important factor here is that Porch will only cover work that was paid for by debit or credit card through their site. Additional services performed by the contractor that you pay for in cash aren’t covered.

Porch’s fine print also states that you can ask for a reimbursement of your original payment if the redone job still doesn’t satisfy you.

The work done by the Porch Services pro is also covered by the site’s Property Protection, which we’ll address in the next section.

Porch Pros

The second way to book contractors via Porch is through Porch Pros. This portal differs from Porch Services because you aren’t booking and paying for services through Porch.

Rather, you post a project that you need done in your home and contractors who’ve signed up with Porch will send you quotes for the work that you describe.

While the profiles of these professionals may list licenses, it’s important that you verify that the contractor is licensed because Porch does not check the backgrounds of Porch Pros.

When you’ve looked through the quotes and decided on a contractor, all booking and payments take place outside of Porch. Porch Services, on the other hand, is an in-house service.

Because of this, the work that’s done on your home isn’t covered by the aforementioned Satisfaction Promise.

Porch Property Protection

However, you do get the site’s Property Protection, which is a program that’s designed to reimburse you up to $1,000 for any major damage done to your home at the hands of the contractor you hire.

Like the Satisfaction Promise, there are certain things you have to do to file your claim. First, Porch says that you’ll have to try and resolve the situation on your own before coming to them.

If that fails to resolve the problem, then you can file a claim as long as you meet the following criteria:

  • Pro was booked via your project page
  • You marked the pro “hired” on your project page
  • You file your claim within 15 days of the completion of the job

You’ll have to provide proof of the damage – photos work – as well as “documentation showing the value of the damaged property,” their site says.

Things that aren’t covered by property protection are:

  • Poor work quality
  • Payment issues
  • Damage done that was part of work done that wasn’t included in your original project posting

Porch.com’s Better Business Bureau Ratings

Porch gets an A+ grade from the BBB, a ranking that reflects 13 different aspects ranging from how the company interacts with the BBB and how it handles complaints from customers.

At the time of publishing, Porch received an average customer review of 4.2 stars, which is better than HomeAdvisor, Houzz, Angie’s List and Thumbtack.

Complaints about the company focused on Porch Pros who didn’t live up to their original agreement with the customer either because they charged more than they quoted or they didn’t do the work well.

How Porch.com Compares to Other Contractor Websites

We’ve compared five of the most popular sites for finding a contractor, – Porch included – and find that there are some distinct differences between Porch and its competitors.

First, Porch’s Better Business Bureau page has a higher average star-rating than HomeAdvisor, Angie’s List, Thumbtack and Houzz.

Second, Porch and Angie’s List are the only two sites that provide a guarantee for work quality. Angie’s List’s guarantee, however, is only available to users who pay for a yearly membership on the site.

Porch is the only site of the five who provides a free quality guarantee, although it’s important to note the guarantee is only valid for Porch Services and not Porch Pros.

As for background checks, based on our research we believe that homeowners will probably be most satisfied with HomeAdvisor because they run each contractor through two license verifications, sex offender registries, a national criminal registry and the court system.

While Porch, Thumbtack and Angie’s List’s background checks aren’t as extensive as HomeAdvisor’s, they do check the area that is critical to work quality: licensing.

You don’t want a contractor who doesn’t have a license. For all you know, they could be a random person pretending to be a contractor who will take your money and run.

When it comes to background checks, it’s important for you to do research on your own, though. Porch notes that even though they do license checks on their Porch Services contractors, homeowners should verify the validity of the contractor’s license.

Call your local government office to find out how to verify a license and check criminal backgrounds. Your state’s sex offender search can be found with a quick google search.

Another important thing to remember is that the background checks these sites do are only administered to the owner of the contracting business.

The owner’s employees and/or subcontractors are not checked. So, be sure to ask the contractor who is doing the work and if they are licensed. Feel free to inquire about criminal records, too.

Whichever the case, the general rule of thumb is that the homeowner should do research on their own to confirm that their contractor is licensed and has no criminal or sex offender history.

» For Further Reading: Finding a Home Contractor: A Guide to the Five Best Websites

The Final Word: Pros and Cons of Porch.com

Based on our research, we believe Porch’s greatest strengths are that it offers a double guarantee on work performed by contractors booked through Porch Services.

Your property is protected up to $1,000 for damages caused by the contractor and, in the event that he or she did a poor job, you have several options for making sure the job is done right.

Homeowners who’ve endured poor contracting jobs will most likely find this double protection to be a big relief.

The downside of the site are that they don’t perform background checks on contractors who bid on the projects you post. You’ll have to do the legwork of checking that their license is up-to-date and valid for the type of work they’re doing, as well as running their name through a background check, if you choose to do so.

Overall, we think Porch is among the best sites to find a contractor and that, based on our research, the best-case scenario for homeowners is to work through their Porch Services option to find a contractor that’s been vetted and whose work comes with a quality guarantee.

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330 Consumer Reviews for Porch.com

Average Consumer Rating: 2.5
Rating Snapshot:
5 star: 109 4 star: 11 3 star: 3 2 star: 14 1 star:  193
Bottom Line: 38% would recommend it to a friend
Showing 1-11 of 330
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • 3 out 5 people found this review helpful

    Waste of Money!

    • Spokane, WA,
    • Mar 12, 2015
    • Verified Reviewer

    I approached Porch.com and signed up for six months on the pro side. About three and a half months into, not a single lead was received! I called my account manager who barely had time to talk to me but said would look into my account to make sure all is as it should be. Not a word back!

    I'm not sure if this is a scam or they just don't know what they're doing. Would advise against this service for businesses!

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 10 people found this review helpful

    Porch Pro Premium is not worth it

    • Loxahatchee, FL,
    • Mar 13, 2015
    • Verified Reviewer

    I signed up for five zip codes at $300.00 per month and only received two phone calls at the average $150.00 per lead. Porch.com for pros is not recommended.

    I just called 1-844-767-2400 per their website way before 15 days to cancel the pro premium service and you have to leave a message in their voice mail box.

    I have a feeling that they are going to claim that I never left a message and keep charging my credit card. I will keep this updated when and if I get a response or confirmation for canceling premium service.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 10 people found this review helpful

    Fake leads

    • North Carolina,
    • Jul 21, 2015
    • Verified Reviewer

    I signed up with this company and only got two legit calls. Recently I received a call about the fact that it's to renew. I then started receiving leads with fake numbers and/or same customer name and different address and zip codes. It's a scam for contractors.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 11 people found this review helpful

    Thieves and Liars

    I have had the displeasure of being a porch.com premier HVAC contractor for the last 2 months. I was promised the world like all these BS companies do to steal your money. This company unlike others required me to do an extensive profile which in the beginning they said they would do for me. I spent about 4 days listing all jobs with pictures, prices, and locations. I also listed all my licenses and insurances which I had to call 3 times to have them verified. I was promised if I did this I would get a lot of traffic. I have since received 1 call to put a window air conditioner in which isn't even a service I do. I have made repeated calls to my account manager which are never returned. Waste of $350 per month. Worst of all companies that don't even pay for membership get better marketing then I do (LOL).

    Avoid this scamming company.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 14 people found this review helpful

    Porch.com does not deliver

    • St. Louis, MO,
    • May 8, 2015
    • Verified Reviewer

    I paid $350 a month for two months for a Porch.com premium profile in five zip codes of my choice. In the two months I was with them I did not receive one single lead. Total rip off!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 7 people found this review helpful

    Free pro account sign in

    Everything sounds very good so I had checked few websites and articles and I like the idea of the Porch. I had decided to sign up for their free professional account to get more exposure in my are since they work with a large home improvement retailer in my area. Unfortunately their website doesn't not let me create a free account. I had provided all of my information, and I was even able to type in password but could not create a account. I hope Porch.com can have this problem resolved soon and let contractors be able to create a free account to get more exposure using their website.

    Bottom Line: Yes, I would recommend this to a friend

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  • 13 out 13 people found this review helpful

    Rip off service

    Porch contacted me to join them. They told me they have a lot of work to send my way. I paid $150 per month for 3 months, and I only received a few old stale leads, and all were out of my area.

    WARNING! This service is a rip off. Don't believe what they tell you. Stay away from porch.com

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 17 people found this review helpful

    Stay Away!

    • Glendale, AZ ,
    • Oct 21, 2015
    • Verified Reviewer

    Signed up with Porch.com, 3 month minimum contract at $300 a month. Immediately after signing, Porch.com dropped the ball, account manager was out of town, sick, not available, etc. So now I am paying for a service that I am not signed up or receiving anything from. Weeks later, the account manager sets everything up finally. I already knew at this point I would likely be canceling after my three months. The third month charge comes around so I call Porch.com to cancel. The rep tries to convince us not to cancel and after being firm he states that it will be canceled and I will NOT receive any further charges.

     This month comes around and I am charged. I immediately call porch on Friday, October, the 9th around 7am Arizona time. I spoke with a young man who has to research my account and read "all the notes". He then tells me he sees what has happened. The person who canceled my account sent the cancelation to my account manager who no longer works there and that he would forward all this information to my new account manager who would then refund the fourth charge of 300 dollars. Rep stated he saw all my calls and my cancelation request email. He puts me on hold for five minutes while he makes "notes" and sends to his supervisor. He assures that this will be refunded and it was an error on Porch's side. Now this week I call and ask why am I still not refunded. The rep then states she will have to research and call me back. She calls today to inform me she does see that I canceled and listened to the call but she does not see a refund request and is not authorized to do so, but she will offer me one month free. I basically laughed in her face.

    I do not want anything to do with this company and just want the $300 refunded. The rep told me she also sees that lack of communication on there part but she doesn't know how to refund me so instead she would like to offer free services. NO THANKS. This company is a scam and I should have known from the cold calling sales tactics.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 16 people found this review helpful

    Big scam!

    • North Little Rock, AR,
    • Nov 11, 2015
    • Verified Reviewer

    This company is a farce. They lie to you constantly and never send you any real leads. They are constantly changing "account managers" so the current person is not held responsible for what the previous person told you. Stay far away from this company. You're just throwing dollars away.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 16 people found this review helpful

    A contractor's Nightmare

    • Everett, WA,
    • Nov 22, 2015
    • Verified Reviewer

    Porch has sponsored an internet listing with my name. When you click on my name to contact me, you are sent to their web site, or given their phone number. The customer and job information intended for me, (a lead gained by advertising I paid for), is then offered to me for a fee, and shared with 4 competitors. I don't respond to the leads from Porch. Porch.com essentially steals work from me or charges me for a lead they got from my advertising.

    At this time, I have been unable to make any contact with Porch by phone or internet. There seems to be no avenue to undo this situation.

    Porch sends you, and 4 other contractors the same lead. If a contractor does not respond to their notice, they contact another so that the customer will always have 5 bids to choose from. All five contractors pay them a fee for the same lead, and then compete for the job. Most contractors who resort to Porch for work are not very well established and work for less than market. A winning bid will be a low bid. You pay for the lead, win or lose. If you win the bid, your earnings are meagre.

    A fellow contractor told me he responded (and therefore paid for) 23 leads. Only one of these leads was an actual person with a working phone number or email.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (2)
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    • Dec 3, 2015

      John,

      This is completely false. Porch isn't a "pay per lead" service. Contractors pay a subscription fee for a specific area and homeowners contact them directly. If the contractor doesn't answer or respond, the homeowner is free to contact anyone else.

    • Feb 22, 2016

      Jacob,

      I agree, you are not charged per lead but pay a monthly fee, still worthless. You won't get any real customers and rarely a working number. Don't throw your money away. Very disappointed.

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  • 18 out 19 people found this review helpful

    Stay Away!

    • Denver, Colorado,
    • Dec 10, 2015
    • Verified Reviewer

    Please don't waste your money on Porch.com, They sell you the world and deliver absolutely nothing. I did a trial for $500 per month, and received ZERO, and I mean ZERO qualified leads. They sent me leads on things we do not even do. I tried to get out of it the second month, but they refused. This is a terrible company. Don't waste you money on them. VERY DISPLEASED.

    Bottom Line: No, I would not recommend this to a friend

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    • Feb 22, 2016

      Jacob,

      I had the same experience, I only paid $200. They did only charge me $100 after I complained many times about them sending me wrong leads and numbers that only rung once. Very disappointed.

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