About Porch.com

By J.R. Duren
HighYa Staff Updated on: May 30, 2018

Porch is an online marketplace for homeowners where you can post projects for the purpose of getting bids from contractors or hiring a Porch Service pro to perform work at your house.

The company is based in Seattle and was founded in 2012, then launched in 2013. The company’s two founders are Matt Ehrlichman and Ronnie Castro.

Ehrlichman, the company’s CEO spent around five years at ACTIVE Network, a marketplace for activities and events. Castro, the company’s VP or Customer Operations, previously worked at Google, Expedia and Wild Tangent before helping found Porch.

The hallmarks of Porch’s website is a combination of their Porch Pro contractors and Porch Services, along with a pair of guarantees that, in qualifying situations, can protect you in the event that your contractor doesn’t follow through on their work or your home is damaged during the project.

Over the course of this review, we’ll provide you our insights about the various features of the website, as well as talk about some of the fine print we think you should know when you head to their site to find a contractor.

We’ll also do a quick comparison of what Porch and other homeowner-focused contracting sites so that you can get an idea of how the site fares against the competition.

At the end of our review, we’ll wrap up with our thoughts on Porch.com’s strengths and weaknesses.

Porch.com’s Contractor Options: Porch Pros and Porch Services

As we mentioned in the introduction of this review, Porch provides two main types of contractors: Porch Services and Porch Pro.

Porch Services

This part of the website is dedicated to handyman services and contractors who come to your home to perform work.

What makes these contractors different than Porch Pro contractors is that you can schedule, book and pay for their services through Porch.com, whereas with Porch Pros you post a project on the site, get bids from contractors and then book and pay for those contractors on your own, away from Porch.com.

At the time of publishing, Porch Services offered handyman and contractor help in 40 different areas, with each of those areas featuring its own subset of different jobs and projects.

We wanted to get a sense of what the Porch Services booking engine was like, so we gave it a test run. After entering our area code, we said we needed cabinet installation. Porch quickly gave us a quote: $249 for cabinet installation.

PorchPorch Quote. Credit: Porch.com

From there, Porch asked us to pick a time and date for the service and then requested our address and contact information.

Once you finish this process, a Home Assistant from Porch will contact you to finalize the details of your appointment. Their booking engine’s fine print notes that your Porch Services Pro will contact you the day of your appointment to confirm that they’re on their way.

Important Reminders About Porch Services

Booking your appointment is a simple process. There are, however, a few things you need to remember as you prepare to have your Porch Services pro come to your home.

First, you can cancel your appointment for free as long as you do it at least 24 hours before the time at which the contractor was supposed to arrive.

If, for some reason, the job takes longer than Porch estimated, their fine print says that you’ll be charged an hourly fixed rate for the additional time it took.

Background Checks

All professionals who participate in the Porch Services program are background-checked and, according to a Porch rep with whom we spoke, agree to “carry the licensing and insurance applicable to the service and location.”

The Porch Services Satisfaction Promise

One of the advantages of using Porch Services is that contractors hired through this program are backed by a property protection guarantee and a quality guarantee (“Satisfaction Promise”).

This is a key factor because competing sites Thumbtack and HomeAdvisor offer a property protection guarantee (more on that later) but don’t cover the quality of the work performed by contractors you hire via listings on their site.

Now, in order to properly file a claim through the Satisfaction Promise program, you need to do a couple of things ahead of time.

First, you have to file a claim within 15 days of the work being completed. The claim needs to include three important pieces of information, a Porch representative told us:

  • A written statement detailing which parts of the completed work you aren’t happy with
  • Photos of the unsatisfactory work
  • A statement telling Porch how you want the situation resolved

Porch notes that their goal is to have the same contractor come back and do the job right, so handle your claim with tact. You don’t want to burn your bridges with the contractor before he or she has a chance to return to your home and correct the mistake(s) .

If it’s not possible to send out the original contractor, Porch will provide you with a replacement professional to fix the mistakes.

Another important factor here is that Porch will only cover work that was paid for by debit or credit card through their site. Additional services performed by the contractor that you pay for in cash aren’t covered.

Porch’s fine print also states that you can ask for a reimbursement of your original payment if the redone job still doesn’t satisfy you.

The work done by the Porch Services pro is also covered by the site’s Property Protection, which we’ll address in the next section.

Porch Pros

The second way to book contractors via Porch is through Porch Pros. This portal differs from Porch Services because you aren’t booking and paying for services through Porch.

Rather, you post a project that you need done in your home and contractors who’ve signed up with Porch will send you quotes for the work that you describe.

While the profiles of these professionals may list licenses, it’s important that you verify that the contractor is licensed because Porch does not check the backgrounds of Porch Pros.

When you’ve looked through the quotes and decided on a contractor, all booking and payments take place outside of Porch. Porch Services, on the other hand, is an in-house service.

Because of this, the work that’s done on your home isn’t covered by the aforementioned Satisfaction Promise.

Porch Property Protection

However, you do get the site’s Property Protection, which is a program that’s designed to reimburse you up to $1,000 for any major damage done to your home at the hands of the contractor you hire.

Like the Satisfaction Promise, there are certain things you have to do to file your claim. First, Porch says that you’ll have to try and resolve the situation on your own before coming to them.

If that fails to resolve the problem, then you can file a claim as long as you meet the following criteria:

  • Pro was booked via your project page
  • You marked the pro “hired” on your project page
  • You file your claim within 15 days of the completion of the job

You’ll have to provide proof of the damage – photos work – as well as “documentation showing the value of the damaged property,” their site says.

Things that aren’t covered by property protection are:

  • Poor work quality
  • Payment issues
  • Damage done that was part of work done that wasn’t included in your original project posting

Porch.com’s Better Business Bureau Ratings

Porch gets an A+ grade from the BBB, a ranking that reflects 13 different aspects ranging from how the company interacts with the BBB and how it handles complaints from customers.

At the time of publishing, Porch received an average customer review of 4.2 stars, which is better than HomeAdvisor, Houzz, Angie’s List and Thumbtack.

Complaints about the company focused on Porch Pros who didn’t live up to their original agreement with the customer either because they charged more than they quoted or they didn’t do the work well.

How Porch.com Compares to Other Contractor Websites

We’ve compared five of the most popular sites for finding a contractor, – Porch included – and find that there are some distinct differences between Porch and its competitors.

First, Porch’s Better Business Bureau page has a higher average star-rating than HomeAdvisor, Angie’s List, Thumbtack and Houzz.

Second, Porch and Angie’s List are the only two sites that provide a guarantee for work quality. Angie’s List’s guarantee, however, is only available to users who pay for a yearly membership on the site.

Porch is the only site of the five who provides a free quality guarantee, although it’s important to note the guarantee is only valid for Porch Services and not Porch Pros.

As for background checks, based on our research we believe that homeowners will probably be most satisfied with HomeAdvisor because they run each contractor through two license verifications, sex offender registries, a national criminal registry and the court system.

While Porch, Thumbtack and Angie’s List’s background checks aren’t as extensive as HomeAdvisor’s, they do check the area that is critical to work quality: licensing.

You don’t want a contractor who doesn’t have a license. For all you know, they could be a random person pretending to be a contractor who will take your money and run.

When it comes to background checks, it’s important for you to do research on your own, though. Porch notes that even though they do license checks on their Porch Services contractors, homeowners should verify the validity of the contractor’s license.

Call your local government office to find out how to verify a license and check criminal backgrounds. Your state’s sex offender search can be found with a quick google search.

Another important thing to remember is that the background checks these sites do are only administered to the owner of the contracting business.

The owner’s employees and/or subcontractors are not checked. So, be sure to ask the contractor who is doing the work and if they are licensed. Feel free to inquire about criminal records, too.

Whichever the case, the general rule of thumb is that the homeowner should do research on their own to confirm that their contractor is licensed and has no criminal or sex offender history.

» For Further Reading: Finding a Home Contractor: A Guide to the Five Best Websites

The Final Word: Pros and Cons of Porch.com

Based on our research, we believe Porch’s greatest strengths are that it offers a double guarantee on work performed by contractors booked through Porch Services.

Your property is protected up to $1,000 for damages caused by the contractor and, in the event that he or she did a poor job, you have several options for making sure the job is done right.

Homeowners who’ve endured poor contracting jobs will most likely find this double protection to be a big relief.

The downside of the site are that they don’t perform background checks on contractors who bid on the projects you post. You’ll have to do the legwork of checking that their license is up-to-date and valid for the type of work they’re doing, as well as running their name through a background check, if you choose to do so.

Overall, we think Porch is among the best sites to find a contractor and that, based on our research, the best-case scenario for homeowners is to work through their Porch Services option to find a contractor that’s been vetted and whose work comes with a quality guarantee.

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296 Consumer Reviews for Porch.com

Average Consumer Rating: 2.4
Rating Snapshot:
5 star: 89 4 star: 9 3 star: 3 2 star: 13 1 star:  182
Bottom Line: 34% would recommend it to a friend
Showing 1-11 of 296
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Railing

    This is a big $69.00 SCAM. I went to Lowe's and they said it is a scam. The information was wrong and it would not hold for a year or two.

    I called a real contractor, and he said that was the wrong way. When the Porch contractor came out, he said he was a contractor, but I found out he has no license.

    Bottom Line: No, I would not recommend this to a friend

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  • Furniture assembly

    • Dallas, TX,
    • Sep 16, 2018
    • Verified Reviewer

    My Porch assistant showed up on time. Was efficient, kind, thoughtful and capable! I know the work he did in one hour could have taken me days! I was so happy to see the completed project. He also cleaned up after he was done and neatly stacked all debris into an organized pile that was easy for me to haul out to the curb on bulk trash pickup day!

    Bottom Line: Yes, I would recommend this to a friend

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  • Small but very tricky job

    • Livermore, CA,
    • Sep 15, 2018
    • Verified Reviewer

    A 2 x 6-foot area of sheetrock that had rain damage on an indoor soffit 12 feet high. It had to be removed and replaced. Teamwork cooperation, they did a beautiful job and cleaned up quite nicely when finished. The lead person, Alberto, was very personable and professional. The two of them worked very carefully. I was very pleased with the finished results.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Shutter install

    • United States,
    • Sep 14, 2018
    • Verified Reviewer

    At first, they are very accommodating but need to be a little better prepared when installing. Because there wasn't any caulking placed in the holes when hanging the shutters they are now coming off my house. My son-in-law fixed the first one, but I thought this company should repair the second one. They will charge me to come back and repair because the warranty has run out. The install was done the end of May, I contacted them August 30, 2018.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 17, 2018

      Porch, Customer Service Rep

      LuAnne,

      We apologize for your experience with this contractor. It sounds like you have already been in contact with our support team if you need any further assistance please reach out to homeowner@porch.com.

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  • Everything was done as promised!

    • Texas,
    • Sep 13, 2018
    • Verified Reviewer

    They came and quoted the work the same day I called. Started the work the next day. They were able to do a little more work than was promised and finished ahead of schedule.

    I am happy with the work that was done, and I would refer this company to a friend.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Get off my Porch

    • Illinois,
    • Sep 12, 2018
    • Verified Reviewer

    I've given this service one star because zero is not an option.

    I tried to use this one time, and that is one time too many. We made an appointment to have an over-the-range microwave installed about a week in advance. We received the confirmation, the cost, and the name of the contractor. We called the day before to confirm - even though we should not have had to confirm. We were told that our confirmed appointment has been canceled and apparently randomly rescheduled for another day and time, unbeknownst to us. I guess this was a convenient time for the contractor - too bad no one checked with the paying customer.

    From there everything accelerated into a downward spiral. The so-called field manager left a message just saying it had to be canceled. I made a few attempts to speak with him live - and then gave up. This is a great country and there are always other options. I used Takl. The set was easy, the price was less than the original cost, and the contractor showed up when he was supposed to. But please, if you're into unhelpful, frustrating, and ill-informed customer service go to Porch.com.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 17, 2018

      Porch, Customer Service Rep

      Martin,

      We want to apologize for this experience, we missed the mark on communication here. Thank you for this valuable feedback, as we are always working to improve our customer experience.

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  • Worked out well - eventually

    • Ohio,
    • Sep 9, 2018
    • Verified Reviewer

    I hired the Porch to install an exhaust fan in my attic. Seemed like a pretty straightforward project to me. Apparently, the fact that this would necessitate the technician actually climbing up on my roof was a surprise to Porch. Because the kid was not prepared, we had to reschedule. On the second attempt, the job was accomplished in a reasonable time and at a reasonable price. I would hire Porch again (came recommended by Lowe's). I can't imagine how to better describe a job, however.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Excellent service

    • Lauderdale Lakes, FL,
    • Sep 9, 2018
    • Verified Reviewer

    The company that I hired did an excellent job putting together a desk which I had purchased from Overstock.com. They made the appointment with me and a mutually agreeable date and time. They called ahead to ask if they could come two hours earlier, which I said was fine. They arrived on time and assembled the desk in less than 2 hours. There was no mess at all once it was completed. I recommend Porch for any assembly job. They are worth every penny!

    Bottom Line: Yes, I would recommend this to a friend

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  • Great service

    • Ann Arbor, MI,
    • Sep 9, 2018
    • Verified Reviewer

    I hired Porch to install three sets of curtain rods and hang six pictures. John was assigned to do the work. His work was done very professionally and complete with attention to detail. Because the original date and time of my appointment had to be changed by John, Porch offered me a 10% discount, which I thought was very nice. Communication with both Jose at Porch and John, the contractor was very good. I was always kept updated and John's arrival time was exactly as what was agreed upon. I would highly recommend the services that Porch offers.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Swing set install

    • Acworth, GA,
    • Sep 9, 2018
    • Verified Reviewer

    I was overcharged...$648 for a 4-hour install with one person. I have sent two emails to Porch for clarification in which they haven't responded. Also, the install was done incorrectly, and now I am having issues. They over communicate on the front end and are nowhere to be found after the job is completed. I am very disappointed.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 17, 2018

      Porch, Customer Service Rep

      Brian,

      We apologize for any unclear or delayed communication. Please reach out to guarantee@porch.com and we would be happy to help.

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  • 1 out 2 people found this review helpful

    Fence project

    • New Mexico,
    • Sep 7, 2018
    • Verified Reviewer

    I want to write about a fence project which completed via a referral from Porch.com home improvement projects on Friday 7/13/18. The company performing the fence work was CD Construction or CD Ironworks, and the person in charge of the work was Mr. Nall of Mesilla Valley.

    I was clear in my expectations, having shown Chad an example of a steel fence that I thought would be good for my front yard. He saw it and said he could construct that using metal for all the work. He asked for the price of the building materials upfront, which I promptly paid. It took a week later than planned for Mr. Nall to show up to install the fence. I had to contact him, as I did not hear from him. He came finally to install with a welder helper. He did not tell me he was installing plastic caps at the tops of the fence. I did not want plastic. This was a surprise, and I only found out later. The gate closures had problems, they would not properly close the way they were installed.

    When I spoke with Porch, they claimed they would follow up with me. Chad came by and fixed one of the gates, the other he claimed: "did not need work." I again contacted Porch since I had sent photos about the quality of the work, generally sending photos of the already rusted panels on installation. Since I seemed to get nowhere with Porch, I then opened a dispute with PayPal where I paid the bulk (materials) of the price of the fence initially. I was in the garden the same day and Chad Nall showed up at my home, claiming he had called the police on me for "fraud" and that I needed to close the dispute. I said I did what I did "in good faith." Mr. Nall cried the blues but remained in the threat mode. I did contact Porch.com and let them know of this incident. They claimed they would contact me by phone, but I did not get a call from them.

    Obviously, I would never use Porch again, nor would I feel comfortable recommending Porch or Mr. Nall and his company to anyone. Poor service, minimal advocacy and finally not much better results from very expensive fence price.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 17, 2018

      Porch, Customer Service Rep

      Connie,

      We are sorry to hear about your experience with this contractor. It sounds like you have already been in touch with our support team. Please reach out to homeowner@porch.com if you need further assistance.

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