About Porch.com

By J.R. Duren
HighYa Staff Updated on: May 30, 2018

Porch is an online marketplace for homeowners where you can post projects for the purpose of getting bids from contractors or hiring a Porch Service pro to perform work at your house.

The company is based in Seattle and was founded in 2012, then launched in 2013. The company’s two founders are Matt Ehrlichman and Ronnie Castro.

Ehrlichman, the company’s CEO spent around five years at ACTIVE Network, a marketplace for activities and events. Castro, the company’s VP or Customer Operations, previously worked at Google, Expedia and Wild Tangent before helping found Porch.

The hallmarks of Porch’s website is a combination of their Porch Pro contractors and Porch Services, along with a pair of guarantees that, in qualifying situations, can protect you in the event that your contractor doesn’t follow through on their work or your home is damaged during the project.

Over the course of this review, we’ll provide you our insights about the various features of the website, as well as talk about some of the fine print we think you should know when you head to their site to find a contractor.

We’ll also do a quick comparison of what Porch and other homeowner-focused contracting sites so that you can get an idea of how the site fares against the competition.

At the end of our review, we’ll wrap up with our thoughts on Porch.com’s strengths and weaknesses.

Porch.com’s Contractor Options: Porch Pros and Porch Services

As we mentioned in the introduction of this review, Porch provides two main types of contractors: Porch Services and Porch Pro.

Porch Services

This part of the website is dedicated to handyman services and contractors who come to your home to perform work.

What makes these contractors different than Porch Pro contractors is that you can schedule, book and pay for their services through Porch.com, whereas with Porch Pros you post a project on the site, get bids from contractors and then book and pay for those contractors on your own, away from Porch.com.

At the time of publishing, Porch Services offered handyman and contractor help in 40 different areas, with each of those areas featuring its own subset of different jobs and projects.

We wanted to get a sense of what the Porch Services booking engine was like, so we gave it a test run. After entering our area code, we said we needed cabinet installation. Porch quickly gave us a quote: $249 for cabinet installation.

PorchPorch Quote. Credit: Porch.com

From there, Porch asked us to pick a time and date for the service and then requested our address and contact information.

Once you finish this process, a Home Assistant from Porch will contact you to finalize the details of your appointment. Their booking engine’s fine print notes that your Porch Services Pro will contact you the day of your appointment to confirm that they’re on their way.

Important Reminders About Porch Services

Booking your appointment is a simple process. There are, however, a few things you need to remember as you prepare to have your Porch Services pro come to your home.

First, you can cancel your appointment for free as long as you do it at least 24 hours before the time at which the contractor was supposed to arrive.

If, for some reason, the job takes longer than Porch estimated, their fine print says that you’ll be charged an hourly fixed rate for the additional time it took.

Background Checks

All professionals who participate in the Porch Services program are background-checked and, according to a Porch rep with whom we spoke, agree to “carry the licensing and insurance applicable to the service and location.”

The Porch Services Satisfaction Promise

One of the advantages of using Porch Services is that contractors hired through this program are backed by a property protection guarantee and a quality guarantee (“Satisfaction Promise”).

This is a key factor because competing sites Thumbtack and HomeAdvisor offer a property protection guarantee (more on that later) but don’t cover the quality of the work performed by contractors you hire via listings on their site.

Now, in order to properly file a claim through the Satisfaction Promise program, you need to do a couple of things ahead of time.

First, you have to file a claim within 15 days of the work being completed. The claim needs to include three important pieces of information, a Porch representative told us:

  • A written statement detailing which parts of the completed work you aren’t happy with
  • Photos of the unsatisfactory work
  • A statement telling Porch how you want the situation resolved

Porch notes that their goal is to have the same contractor come back and do the job right, so handle your claim with tact. You don’t want to burn your bridges with the contractor before he or she has a chance to return to your home and correct the mistake(s) .

If it’s not possible to send out the original contractor, Porch will provide you with a replacement professional to fix the mistakes.

Another important factor here is that Porch will only cover work that was paid for by debit or credit card through their site. Additional services performed by the contractor that you pay for in cash aren’t covered.

Porch’s fine print also states that you can ask for a reimbursement of your original payment if the redone job still doesn’t satisfy you.

The work done by the Porch Services pro is also covered by the site’s Property Protection, which we’ll address in the next section.

Porch Pros

The second way to book contractors via Porch is through Porch Pros. This portal differs from Porch Services because you aren’t booking and paying for services through Porch.

Rather, you post a project that you need done in your home and contractors who’ve signed up with Porch will send you quotes for the work that you describe.

While the profiles of these professionals may list licenses, it’s important that you verify that the contractor is licensed because Porch does not check the backgrounds of Porch Pros.

When you’ve looked through the quotes and decided on a contractor, all booking and payments take place outside of Porch. Porch Services, on the other hand, is an in-house service.

Because of this, the work that’s done on your home isn’t covered by the aforementioned Satisfaction Promise.

Porch Property Protection

However, you do get the site’s Property Protection, which is a program that’s designed to reimburse you up to $1,000 for any major damage done to your home at the hands of the contractor you hire.

Like the Satisfaction Promise, there are certain things you have to do to file your claim. First, Porch says that you’ll have to try and resolve the situation on your own before coming to them.

If that fails to resolve the problem, then you can file a claim as long as you meet the following criteria:

  • Pro was booked via your project page
  • You marked the pro “hired” on your project page
  • You file your claim within 15 days of the completion of the job

You’ll have to provide proof of the damage – photos work – as well as “documentation showing the value of the damaged property,” their site says.

Things that aren’t covered by property protection are:

  • Poor work quality
  • Payment issues
  • Damage done that was part of work done that wasn’t included in your original project posting

Porch.com’s Better Business Bureau Ratings

Porch gets an A+ grade from the BBB, a ranking that reflects 13 different aspects ranging from how the company interacts with the BBB and how it handles complaints from customers.

At the time of publishing, Porch received an average customer review of 4.2 stars, which is better than HomeAdvisor, Houzz, Angie’s List and Thumbtack.

Complaints about the company focused on Porch Pros who didn’t live up to their original agreement with the customer either because they charged more than they quoted or they didn’t do the work well.

How Porch.com Compares to Other Contractor Websites

We’ve compared five of the most popular sites for finding a contractor, – Porch included – and find that there are some distinct differences between Porch and its competitors.

First, Porch’s Better Business Bureau page has a higher average star-rating than HomeAdvisor, Angie’s List, Thumbtack and Houzz.

Second, Porch and Angie’s List are the only two sites that provide a guarantee for work quality. Angie’s List’s guarantee, however, is only available to users who pay for a yearly membership on the site.

Porch is the only site of the five who provides a free quality guarantee, although it’s important to note the guarantee is only valid for Porch Services and not Porch Pros.

As for background checks, based on our research we believe that homeowners will probably be most satisfied with HomeAdvisor because they run each contractor through two license verifications, sex offender registries, a national criminal registry and the court system.

While Porch, Thumbtack and Angie’s List’s background checks aren’t as extensive as HomeAdvisor’s, they do check the area that is critical to work quality: licensing.

You don’t want a contractor who doesn’t have a license. For all you know, they could be a random person pretending to be a contractor who will take your money and run.

When it comes to background checks, it’s important for you to do research on your own, though. Porch notes that even though they do license checks on their Porch Services contractors, homeowners should verify the validity of the contractor’s license.

Call your local government office to find out how to verify a license and check criminal backgrounds. Your state’s sex offender search can be found with a quick google search.

Another important thing to remember is that the background checks these sites do are only administered to the owner of the contracting business.

The owner’s employees and/or subcontractors are not checked. So, be sure to ask the contractor who is doing the work and if they are licensed. Feel free to inquire about criminal records, too.

Whichever the case, the general rule of thumb is that the homeowner should do research on their own to confirm that their contractor is licensed and has no criminal or sex offender history.

» For Further Reading: Finding a Home Contractor: A Guide to the Five Best Websites

The Final Word: Pros and Cons of Porch.com

Based on our research, we believe Porch’s greatest strengths are that it offers a double guarantee on work performed by contractors booked through Porch Services.

Your property is protected up to $1,000 for damages caused by the contractor and, in the event that he or she did a poor job, you have several options for making sure the job is done right.

Homeowners who’ve endured poor contracting jobs will most likely find this double protection to be a big relief.

The downside of the site are that they don’t perform background checks on contractors who bid on the projects you post. You’ll have to do the legwork of checking that their license is up-to-date and valid for the type of work they’re doing, as well as running their name through a background check, if you choose to do so.

Overall, we think Porch is among the best sites to find a contractor and that, based on our research, the best-case scenario for homeowners is to work through their Porch Services option to find a contractor that’s been vetted and whose work comes with a quality guarantee.

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318 Consumer Reviews for Porch.com

Average Consumer Rating: 2.4
Rating Snapshot:
5 star: 99 4 star: 10 3 star: 3 2 star: 14 1 star:  192
Bottom Line: 36% would recommend it to a friend
Showing 1-11 of 318
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Remove poorly designed steel deck under construction and replace with a composite deck

    • Mobile, AL,
    • Nov 12, 2018
    • Verified Reviewer

    The owner of the company showed up when he promised. We went over what needed to be done. I showed him a piece of the composite and where we found it and gave him the promotional booklet about it. He explained how they work, which matches my work ethic and not the work ethic of the lazy guy who was doing my deck and who made numerous error in the very basic phases of the project...days he worked some were usually after 1:00 pm and then only for a couple of hours. I finally fired him at a substantial cost to me but with great relief. I am so lucky to have found Francis, and as the work has progressed as he laid out, I am confident Porch found the right person for me. Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Scam

    • Jackson, MI,
    • Nov 9, 2018
    • Verified Reviewer

    Horrible company. Leads are cold calls and mostly nonresponsive. Good luck getting that refund on these bad leads. They change policies constantly without any notification. Their customer service is horrible! They say they’ll have someone call you back within 24 hours...doesn’t happen. It got to the point that to get a refund on these bad leads, I had to call from a number that was not in their system just to talk to someone. They say that they are affiliated with Lowe’s -they were, but we just talked to Lowe’s corporate office, and even they have gotten away from this company. Just a shady, shady company! Please beware!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Worst service

    • Baltimore, MD,
    • Nov 8, 2018
    • Verified Reviewer

    I am a professional and receive 4-5 Porch leads a day and 95% of them are junk and a complete waste of time. I called them to have them stop the email leads, and after calling them twice, I still get their leads. The leads cost up to $50 per lead, and most of the leads are consumers that want something yesterday because they failed to pull a permit or consumers that still believe there are desperate professionals out there that wouldn’t eat their next meal unless they underbid their project. I have actually paid for a lead and met with the person and he did not own the land that he wanted to build on but was thinking of "maybe someday" purchasing the land and wanted to "dream" of what could be placed on the property. Keep dreaming pal and stop wasting other people's time!

    Bottom Line: No, I would not recommend this to a friend

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  • Beware...100% customer satisfaction is bogus!

    • Independence, MO,
    • Nov 7, 2018
    • Verified Reviewer

    Lowe's recommended Porch.com to install two exterior storm doors. The front storm door was poorly installed. Screws are already pulling out of the door jam two days after it was installed. You CANNOT get anyone from Porch.com to call you back if you have an issue. Very poor customer service! We paid with a credit card to make sure work was guaranteed, and it's been a joke! I would not recommend Porch.com. I will never use them again. Our payment should be reimbursed if they are a legitimate company!

    Bottom Line: No, I would not recommend this to a friend

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  • Very good experience

    • St. Louis, MO,
    • Nov 2, 2018
    • Verified Reviewer

    Very positive experience! My "handyman" was Mack, and he was on time, very polite, worked diligently until the project was finished. I cleaned up all the boxes, etc. He certainly is someone that I would have do work for me again.

    Bottom Line: Yes, I would recommend this to a friend

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  • Carpet repair job

    • Texas,
    • Oct 30, 2018
    • Verified Reviewer

    I needed a simple carpet repair done in our Keystone, Colorado condo. I put the job on Porch and got a response from Bob Yohe with Creative Carpentry, Inc. He did the job quickly, fairly priced, and did a great job for us.

    I would use him again and plan to!

    Bottom Line: Yes, I would recommend this to a friend

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  • Wood fence

    • Venice Gardens, FL,
    • Oct 26, 2018
    • Verified Reviewer

    Eric is the owner of his fence company. Excellent work, he made my fence at my location, it is wood. Outstanding, straight workmanship. My dog loves her fence and there are double gates to drive an RV in the backyard. A very good offer and businessman.

    Bottom Line: Yes, I would recommend this to a friend

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  • Home inspection

    • Taylors, SC,
    • Oct 26, 2018
    • Verified Reviewer

    Mr. Keller gave a very professional inspection, he was on time for the appointment, his communication and follow up was as promised. Mr. Keller’s information was clear and precise. I would definitely use Porch again.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great work at good price.

    • Winston-Salem, NC,
    • Oct 26, 2018
    • Verified Reviewer

    Clemmons Renovations owned by Shawn Nobis recently replaced carpeted floors upstairs in my home with bamboo flooring. Shawn and his crew did wonderful work. The floors look beautiful! I would gladly recommend Shawn's company for future projects.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    First meeting

    • Myrtle Beach, SC,
    • Oct 25, 2018
    • Verified Reviewer

    I met with Michael and signed the contract. Gave him a deposit. I am waiting on flooring. Michael was very prompt in responding to my request. Michael is very talkative. I hope to have flooring installed the week of November 5-12.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Incorrect leads to take your money

    • Ohio,
    • Oct 25, 2018
    • Verified Reviewer

    I just signed up this month with a $450 budget. After incorrect leads and filling forms daily, it seems like they find a reason not to credit you for incorrect leads they generate. My budget is now $200 with no proper leads.

    Bottom Line: No, I would not recommend this to a friend

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    • Oct 29, 2018

      Porch, Customer Service Rep

      Nicassa,

      We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality in the past. You can reach our support team here: https://porch.com/pro/support.

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