• 6 Customer Reviews
  • 0% Recommend This Service
1.2 out of 5
5 star: 0% 4 star: 0% 3 star: 0% 2 star: 16% 1 star: 83%

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  • Unsatisfied

    • By Cassandra S.,
    • Covina, CA,
    • Jul 9, 2020
    • Verified Reviewer
    • Length of Use: Less than 3 months
    Overall Experience:

    Our order had already taken way too long from Carl's down the street. The app notified me when the driver got to my apartments, but after a few minutes, I checked my app to find the driver. I watched the car on the app map park and drive around my apartments. So I messaged the driver. Nothing. I called the driver. Nothing. Messaged again. Nothing. Finally, the driver shows up, no mask, comes in close to my threshold and hands me the drinks and food. Her eyes are all squirrely and I asked what she'd been doing for 20 minutes since she arrived. She said her house caught on fire in Victorville (45 minutes to an hour east of me) so she was on the phone.

    The drinks were obviously melted and the food wasn't even edible. This was my first time ordering from Postmates because I had to have Carl's and DoorDash doesn't have it.

    I notified Postmates and they said thanks for my concern and there's a shortage on masks. They appreciate me bring it to their attention. What the? I replied and asked what about your driver having an "emergency " (not a credible-looking older chic) and ruining my food! They gave me a $6.63 credit for the $40 of Carl's Jr. me and my kid couldn't eat.

    Yeaaaah, I do NOT recommend them at all.

    Pros and Cons:

    • They offered Carl's Jr.
    • They offered Carl's Jr., and nothing else
    • Driver
    • Food due to driver
    • Customer service

    Bottom Line: No, I would not recommend this to a friend

  • Do not ever ever use this company

    • By Hidi B.,
    • Oklahoma City, OK,
    • Oct 19, 2019
    • Verified Reviewer
    Overall Experience:

    Do not ever ever use this service ever. We ordered from a restaurant in Mustang. We ordered $48.00 which $20.00 of it was a steak. My steak did not arrive, nor did the gravy for my mashed potatoes or two rolls. Somewhere the driver is eating my steak, gravy, and rolls. And when I call Postmates they conveniently did not have my order information. Do not ever ever ever use this service. Postmates took no responsibility. Do not use them. I hope that the driver enjoyed my steak.

    Bottom Line: No, I would not recommend this to a friend

  • LIES

    • By Diane F.,
    • Los Angeles, CA,
    • Oct 3, 2019
    • Verified Reviewer
    Overall Experience:

    I'm 62 years old, disabled, living on a limited income, and have spent the past few months eating bland food in a nursing facility recovering from emergency surgery. I had been dreaming of treating myself with a meal from a favorite restaurant on my birthday, so contacted Postmates to make the order to be delivered to me at the nursing home several hours later. Meal (sort of) arrived, missing things. Postmates driver promised to return with the rest of the order, but never came back. In waiting for the food I had got cold and inedible, and although I tried, I couldn't choke any of it down. It ended up in the trash. I had no way to heat it so I was out of luck...

    I notified Postmates of my severe disappointment, and asked for a full refund because their driver LIED. What I got was $15 off a $25 order, so I paid $10 for their driver's LIE and for food I could not eat.

    They charged me $10 without my permission, and refuse to explain their reasons why. They apparently seem to feel I should be grateful for their $15 discount on my order, and expect to be delighted to be given another chance to STEAL MY MONEY!

    Their driver LIED and ruined my birthday "party" - I have no one, so I tried to give myself a treat. What a joke.

    Postmates deserves no respect.

    Bottom Line: No, I would not recommend this to a friend

  • Horrible

    • By Dascia W.,
    • Oklahoma,
    • Aug 20, 2019
    • Verified Reviewer
    Overall Experience:

    Never ever again will I use them for ANYTHING. I ordered a small order, a burrito, and chips with the last of my paycheck. They canceled my order 3 times. The last attempt it accepted, and the charge for the order went through. I waited for 30 minutes, and it never arrived. So I check my app, it has once again been canceled. I call "customer support," and he's like sorry, nothing I can do, you'll get your money back in 3 days. In the background it sounds like a party. People laughing extremely loud, and he's not even listening to me. He gave me the most insincere apology. I asked for a manager and he said his manager wouldn't deal with such a small problem. If my problem is so small THEN WHY CAN'T YOU DO YOUR JOB AND FIX IT. He said I can wait 3 days and get my money and TRY AGAIN. I said IF I HAD THE TIME AND MONEY TO WAIT 3 DAYS DO YOU THINK I WOULD BE USING THIS DELIVERY APP? I am so angry and he made me feel so insignificant. I will never support this app and I will bash it at every available opportunity.

    Bottom Line: No, I would not recommend this to a friend

  • Postmates suck! Don't use them.

    • By Star R.,
    • Charlotte, NC,
    • Jul 19, 2019
    • Verified Reviewer
    Overall Experience:

    God forbid you have an issue with an order, they bounce you around and tell you to call the merchant! For such high fees, this is the worst customer service. Don't ever use them. I rather walk to get my own food next time.

    Bottom Line: No, I would not recommend this to a friend

  • Don't let them blame it on the restaurant, it's them.

    • By Mike L.,
    • Ft lauderdale ,
    • Mar 28, 2019
    • Verified Reviewer
    Overall Experience:

    Waste of money. Don't expect to get what you ordered, don't expect anyone to take care of any issues. I called the restaurant and they said they don't even get a copy of the order, just a phone call - other companies don't do that, only Postmates.

    Bottom Line: No, I would not recommend this to a friend

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