About Power Air Fryer XL

According to the company, Power Air Fryer XL’s Rapid Air Technology uses cyclonic, superheated air to fry foods with little to no oil, which means that you’ll finally be able to “enjoy fried food without the guilt.”

Whether it’s fried chicken, french fries, chicken tenders, fish sticks, or even desserts, we’re told you’ll experience the same great taste but with up to 80% less calories.

The company claims this same cyclonic technology also means Power Air Fryer XL features six different cooking functions in one device, including roasting, air frying, baking, steaming, sautéing, and grilling.

Now, they tell us you’ll be able to toss out your grill, oven, stovetop, toaster oven, and steamer! Basically, if you can put it in the oven, you can cook it using the Power Air Fryer XL.

Compared to the previous model (more about this in a second), we’re told the fryer's digital panel provides one-touch access to up to seven different preset programs for fuss-free cooking, along with a built-in timer and automatic shutoff.

Inside the unit, you’ll find a copper, non-stick easy-load basket with dishwasher-safe parts for easy cleanup, which also features adjustable dividers, allowing you to cook two different types of food at once.

Ready to start cooking without unhealthy butter or oil? According to the company, Power Air Fryer XL works over three simple steps:

  1. Load the basket with your favorite foods.
  2. Choose your setting.
  3. Enjoy great fried taste!

We’re going to cover a lot of ground in this review, all of which is aimed at helping you make a more informed purchase. This includes how the Power Air Fryer XL compares to the original, how the process works, and online feedback.

Then, we’ll address price, how it stacks up against some of the popular competition, as well as what we experienced when we tested the XL ourselves.

Ready to begin? Great! Let’s dive right in.

Power Air Fryer XL vs. AirWave Fryer

By all appearances, it seems like Power Air Fryer XL is a rebranded version of the original AirWave Fryer. In fact, if you try to visit AirWave’s URL, you’ll be automatically redirected to the Power Air Fryer XL website.

Are there any meaningful differences between the two? First, let’s talk about similarities.

Both of these models use cyclonic superheated air to cook to a golden brown, crispy outside while locking the moisture inside—Power Air Fryer XL calls this “Rapid Air Technology,” while AirWave’s manufacturer called it “Turbo AirWave Action,” although they’re basically the same thing.

In other words, it’s reasonable to believe that you’ll receive the same level of cooking performance.

From a design perspective, it seems like the unit is much sleeker and is available in two colors. It’s also available in three different sizes, whereas the AirWave Fryer only comes in two sizes.

Pro tip: Interested in cooking a chicken in your fryer, like shown in the commercial? You’ll need to purchase the largest model (more in the Pricing section), although there’s no indication how large the chicken can be.

From a functionality perspective, the new Power Air Fryer XL seems to represent a fairly big upgrade. Why? It now features a digital panel with up to 7 different one-touch Smart Sensor presets, a patented vented air chamber, and a copper non-stick basket that’s dishwasher safe.

Let’s quickly unpack each of these features.

A Closer Look at Power Air Fryer XL’s Upgrades

Based on Power Air Fryer XL’s new features, we had three specific—but important—questions:

  1. What is the Smart Sensor? What does it sense (weight, temperature, type of food, etc.)? Then, what does it do with the information it senses?
  2. What is the patented vented air chamber? What does it do, and why is it better than the previous model (or other air fryers)?
  3. In addition to the presets, can temperature or cooking time be manually adjusted?

To learn more, we called customer service. After speaking with their supervisor, the rep we spoke with noted that the Smart Sensor only detects whether or not your food is cooked, and that those different parameters (temperature, cooking time) can not be manually adjusted.

Note: Keep these features at the top of your mind, since we’ll talk about them again shortly.

What about our other questions?

The rep didn’t have any more information available, so to learn more about the patented air chamber (as well as the finer details about some of its other features), we were transferred to the Concern Department.

After sitting on hold close to 10 minutes, though, we decided to disconnect the call.

Before moving on, keep in mind that we also don’t know what makes Power Air Fryer XL’s basket non-stick (is it a ceramic coating, or a chemical coating like Teflon?), or whether it actually contains copper.

The Deliciousness—& Health Concerns—of Fried Foods

Without going into unnecessary detail, many people consider fried food (whether in a shallow pan or a deep container of oil) to be delicious because it causes three main things to occur:

  • The exterior is quickly dehydrated, creating a crispy crust.
  • Also on the exterior, a Maillard Reaction occurs where “sugars and proteins break down to create complex flavor and golden-brown color.”
  • Although the exterior cooks quickly, the food’s interior cooks more slowly, “where the heat causes starches to gelatinize (as in french fries), proteins to denature (in fried chicken), and fibers to soften (in fried zucchini).”

Are you getting hungry just reading that? Although fried foods are delicious, they’re also notoriously bad for you, since most of the oils used to fry foods are high in saturated and trans fats.

And if you consume too much of these fats, it can lead to high cholesterol, an increased risk of heart attack, cancer, and diabetes, not to mention obesity.

Pro tip: Although WebMD calls fried foods a “health horror,” the reality is that not everything fried is created equal. There can be huge differences in the unhealthiness of fried foods depending on how long they’re cooked (the longer they sit in the oil, the more they absorb), the type of oil used (palm and sunflower oil seem to be ideal), how they’re fried (deep or pan), if the oil is fresh or has been reused, and more.

Is Air Frying the Same as Traditional Frying?

Here’s how Power Air Fryer XL’s website describes the cyclonic Rapid Air Technology: “It fries food with a whirlwind of superheated air for great crispy-fried taste without all the added fat and calories.”

As you might imagine, since you’re not cooking your food in hot oil or fat, Power Air Fryer XL isn’t actually frying anything. Instead, as LifeHacker wrote in 2011 when describing a competing model:

“The device uses a combination of fan-forced hot air and a grill plate to heat food through. In effect, it’s like a very small fan-forced oven that resides on your bench, with a pull-out basket with a handle for the food.”

Have you ever heard of a convection oven? Basically, these ovens feature fans that circulate hot air around food and vent it out (perhaps this is the vented air chamber we talked about above?) to provide faster, more even results.

Well, in a very real way, air fryers use this same concept, just in a smaller area with higher-speed fans.

Given this, if you’re looking for the exact same taste and texture as traditional fried foods with the Power Air Fryer XL, you might end up disappointed—especially if you’re making it from scratch.

Instead, as the Life Hacker article above noted, air fryers might be best for foods that are already pre-fried (such as frozen french fries, chicken strips, fish sticks, etc.).

What’s this mean for you? Two takeaways: First, many of these prepackaged foods have already been deep fried before arriving in your kitchen, so any health benefits you might get from a device like Power Air Fryer would be negligible.

Second, air fryers are basically just glorified countertop convection ovens (we’ll also come back to this thought in our testing below), so if you think you can whip up your grandma’s fried chicken recipe and have it taste the same, you might not be pleased with the results.

What’s Everyone Saying In Their Power Air Fryer XL Reviews?

It’s not uncommon for one As Seen On TV company to sell the rights to a product to another company within the industry, which is what appears to have happened with Power Air Fryer XL.

While the original AirWave Fryer was manufactured by Telebrands, the largest company in the industry, it’s now been redesigned and rebranded by another ASOTV giant, Tristar Products.

Since writing our original Power Air Fryer XL review, 132 readers have provided feedback about their experiences, giving it an average rating of 2.8 stars.

Here, many seem pleased with fryer's ability to cook a variety of foods, its ease of use, and the decreased greasiness it delivers.

On the other hand, common complaints referenced long shipping times, less-than-stellar customer service, and problems removing/inserting the basket (especially when hot).

What about other air fryer models from different manufacturers? In short, there are dozens of popular models to choose from, which are available in many different sizes and configurations. This includes the Philips Airfryer (which appears to be the original—we’ll come back to this in the final section), Big Boss Oil-Less Fryer, Cooklite Aero Fryer, and many others.

Granted, these are all from third party sources. But what happened when we tested the Power Air Fryer Xl ourselves?

Our Test of the Power Air Fryer XL: Does it Really Work?

We thoroughly tested the Power Air Fryer XL to see if it delivers on its promises. To find out everything we experienced, be sure to watch the video below:

For more product tests and shopping tips: Click here to subscribe to HighYa’s YouTube channel.

Here’s a quick rundown of our test:

Initial Impressions

The Power Air Fryer XL consists of three main parts: the large outer shell, an outer fryer basket, and an inner fry basket.

During our first few attempts, we found it difficult to press the red button that releases the fry basket from the outer assembly. However, this seemed to loosen and become much more manageable after a few tries.

Speaking of which, keep in mind that only the inner basket is dishwasher safe, while the outer basket must be washed by hand.

Also, we found that the steam release vent in the back of each XL unit could potentially burn you if you’re not paying attention. You’ll also need to make sure that it’s not obstructed and always kept open.

Functions & Operation

Overall, we found the menu display was pretty straightforward to operate with four main option buttons:

  • The power button in the center,
  • The preset button directly below it,
  • The time control button to the left, and,
  • The temperature control button to the right.

The preset button gives you access to seven different preprogrammed settings: Fries, pork chops, shrimp, baked goods, chicken, steak, and fish. Even after selecting a preset, you can adjust time and temperature manually, if needed.

Remember earlier when we called customer service and asked some important questions? Well, based on our testing, it appears you actually can adjust the time and temperature on the Power Air Fryer XL.

However, XL’s temperature maxes out at 400°, although it does come with a handy automatic shutoff timer.

How’d it perform when we put it to the test? Let’s find out.

Test #1: French Fries

When cooking French fries from scratch, the included recipe book recommends opening XL’s basket about halfway through and shaking the fries to ensure even cooking.

When we did this, we were pleasantly surprised to find that it doesn’t affect the temperature, and the timer picks right back up where it left off.

After cooking for a few minutes, we thought the fries looked appetizing and we liked that all of the oil was collected in the bottom of the basket, not soaked into our food.

In the end, we found that the Power Air Fryer XL’s french fries didn’t have a crispy, deep fried taste, but they were still very good.

Test #2: Grilled Rib Eye

Before cooking steak, the recipe book recommends preheating the XL by turning it on for 4 minutes. And like the French fries, we also had to open the basket and turn the meat halfway through the cooking process.

The rib eye was finished after 14 minutes and didn’t have any grill marks (of course), but it did have a nice color, a medium-well texture, and tasted fairly good.

Now, if you prefer your steaks on the rarer side, you can definitely adjust the time manually to achieve your desired results. Just keep in mind that your steak might end up looking more boiled than grilled.

Test #3: Roasted Chicken

For this test, we added a 5-pound, non-frozen, whole chicken (which barely fit in the XL’s 3.4qt basket) that was seasoned and lightly drizzled with oil.

After 20 minutes, we found that the top of chicken was cooked really well (almost too well, since the top surface is closer to the heating element and cooks and browns so much faster), so we turned it over and cooked it for another 20 minutes.

At this point, we tested the chicken’s core temperature and found that it only registered at 124 degrees, which is well below the recommended 160 degrees.

As a result, we put the chicken in for an additional 15 minutes, after which the core reached 160 degrees, although, at that point, parts of the skin looked almost burned.

Despite this burned appearance, most of the meat was fairly juicy and tasted well. Parts closer to the bone, however, probably should have been cooked a few more minutes.

Test #4: Steamed Vegetables

According to the images on the Power Air Fryer XL website, the device can also steam vegetables, although there wasn’t an accompanying recipe in the book.

So we decided to improvise by seasoning our veggies and lightly drizzling them in oil, placing them in the basket, and cooking them for 10 minutes at 370 degrees.

When we opened the basket, we found that the vegetables looked more roasted than anything else, and looked nothing close to steamed.

The problem? Obviously, you need water in order to create steam, but the XL’s instructions explicitly state that you shouldn’t add any kind of liquids to the outer basket. Can you overcome this?

In the Air Fryer XL commercial, a separate pan is shown in the basket that could be filled with water, without adding liquids directly to the basket.

Clearly, this is something you’d need to purchase in order to actually steam vegetables (see the Pricing section for more details).

Test #5: Sautéed Fish Fillet

Another function indicated on Power Air Fryer XL’s website is the ability to sauté fish—but again, there wasn’t a recipe in the included book, so you’re left on your own to figure it out.

Based on what we experienced with the whole chicken, we decided to place the salmon filet skin-side up, since it seemed reasonable that it would probably get the most heat and color.

After 10 minutes cooking, we noticed that the fillet didn’t get the nice crispy skin like the chicken, and we felt that parts of the meat could have used a couple more minutes inside the XL.

However, for the most part, the fish looked great, was juicy, and had a really good flavor.

Just for the sake of experimentation, we placed our fillet back into the Power Air Fryer XL for another 4–5 minutes, which in hindsight may have been a bit too long.

Despite this, the results remained juicy and we thoroughly enjoyed the finished product.

Test #6: Baked Mini Pies

After lining a basic 9” foil pan with pie crust and learning that XL’s basket isn’t large enough, we decided to make individual mini pies in small ramekins. Still, the basket was only large enough for three ramekins at a time.

After cooking the dough for about 5 minutes on the bake setting, we added our fruit filling and put our mini pies back in for another 15 minutes at 310 degrees.

While the XL did a great job baking the pies and they tasted delicious, even in a best-case scenario, its basket can only hold 3 mini pies at a time, which is hardly a time saver.

Cleaning Up the Power Air Fryer XL

Throughout our testing, we found that cleaning the XL was fairly painless and took only a couple minutes to wash and dry the baskets by hand.

In fact, we found it so easy that we’re not quite sure why someone might choose to place the inner basket in the dishwasher and wait an entire cycle.

Final Thoughts About Our Power Air Fryer XL Testing

We were thoroughly impressed with the Power Air Fryer XL right from the start, but after we spent some time testing it more extensively, we’ve come to the conclusion that it’s nothing more than a small oven.

In other words, it doesn’t seem to do anything that a traditional convection oven can’t.

Yes, you won’t need to use much (or in some cases, any) oil when cooking with the countertop appliance, but this is also true for the same recipes you would make in your convection oven. What does this mean for you?

Based on our firsthand testing, it ultimately comes down to whether or not you need to spend $100 on another bulky kitchen appliance that can accomplish slightly less than what a traditional convection oven can.

In our case, we don’t feel that the Power Air Fryer XL would make our life any easier, speed up our cooking time, or change the way we approach our meals.

On top of this, we found some pretty big editing oversights in XL’s recipe book, such as using the word turkey in one of the chicken recipes and not including units of measurement for some of the ingredients.


  • Heats up quickly
  • Easy to use
  • Easy cleanup


  • The 3.4qt model is too small for larger meals
  • Doesn’t truly deliver on all 6 cooking methods claimed by the manufacturer
  • Temperature doesn’t exceed 400°

Looking for More Power AirFryer XL Recipes?

In addition to what’s included with your purchase (several of which we just discussed), are there any other sources for quality Power Air Fryer XL recipes?

After a quick online search, we found 30+ recipes on Power AirFryer XL’s website, although we’re unsure how many of these are also found in the printed book.

You’ll also find more than 100 additional air fryer recipes on Pinterest, on Meredith Laurence’s website, FamilyNan.com, and elsewhere online. You can probably even use some of the recipes for competing models, such as the Philips Airfryer Recipe Book!

If you’re looking for full-featured cookbooks, the Healthy Kitchen Shop’s Cookbook & Recipe Guide might be a solid starting point, many of which you’ll also encounter after searching on Amazon.

How Much Does the Power Air Fryer XL Cost?

Power Air Fryer XL is available in red or black, and in three different sizes:

  • 2.4 Quart (1200 watts, serves 1-2, 4 cooking presets): Three payments of $33.33, plus $19.99 S&H. Total of $119.98.
  • 3.4 Quart (1500 watts, serves 3-4, 7 cooking presets): Three payments of $39.99, plus $19.99 S&H. Total of $139.96.
  • 5.3 Quart (1700 watts, serves 4-6, 7 cooking presets): Three payments of $49.99, plus $19.99 S&H. Total of $169.96.

All Power Air Fryer XL purchases come with a 60-day refund policy, less S&H charges. Note: This means you’ll lose $20 right off the bat if you decide to request a refund, and you’ll also have to pay to ship it back. And considering the fact that these weigh at least a few pounds, it might not be inexpensive.

Nonetheless, Tristar’s customer service department can be reached at 973-287-5129.

Where Can I Buy the Power Air Fryer XL?

Keep in mind that because of the the fryer's immense popularity, you can find it at many different third-party retailers like Amazon, Target, Bed Bath & Beyond, JCPenny, and Kohl’s.

After quickly comparing the advertised prices, it seems that you might pay a lower purchase price online than in-store options, although you’ll also have to factor in S&H charges.

Are There Any Power Air Fryer XL Accessories?

If you’re looking for accessories or replacement parts for your Power Air Fryer XL, there’s perhaps no better place to start than on the Fusion Life Brands website.

There, you’ll find replacement fry baskets and dividers, as well as an accessory kit (including a small pan that can hold water, as we discussed in our steamed veggie experiment above), baking insert, pizza pan, and more.

These parts and packages range in price between $9.99 and $39.

So far, we’ve covered all of Power Air Fryer XL’s features, how it differs from the original, what we experienced during testing, and how much you’ll pay. Now, let’s see how it stacks up against one of its top competitors.

Power AirFryer XL vs. NuWave

One of Power AirFryer XL’s biggest challengers is the NuWave line of countertop devices, including the NuWave Oven and NuWave Oven Pro Plus.

To help you quickly compare their major features, let’s start off by talking about their similarities.

How Are the Power AirFryer XL & NuWave Ovens Similar?

The biggest traits that these devices share are that they all claim to help you cook healthier food with less oil, and they all come with automatic shutoff features. That’s about it!

Now, let’s discuss some of their major differences.

What Are the Differences?

As we’ve discussed, the Power Air Fryer XL uses hot circulated air to cook food, features a sliding 3.4qt tray, 7 different presets, and a digital temperature readout that can be adjusted in increments of 10 degrees.

From a price perspective, you’ll pay between $120 and $170 for the XL.

On the other hand, both NuWave ovens use a combination of conduction, convection, and infrared heat sources to cook food, which rests on a raised rack, allowing fat and grease to drip away. There is no preheating or venting.

Instead of a basket, NuWave Ovens feature a see-through Power Dome (the Pro Plus model’s is shatter and warp-resistant) with a much larger capacity. In fact, we’re told it can hold up to a 10lb turkey.

The Power XL appears to provide closer temperature control than the standard NuWave model, which is adjusted via a digital touch panel with no number readout. Power settings only go from 1 to 10, and neither model appears to feature any presets.

Both NuWave models can reach 350 degrees (compared to XL’s 400 degrees), although the Pro Plus model provides the ability to adjust temperature in 1-degree increments, along with delay and warm settings.

Both NuWave models retail for about $150.

Before wrapping up, let’s talk about the face behind Power Air Fryer XL, Eric Theiss.

Who is Eric Theiss?

According to Eric Theiss’ website, his passion for cooking began at the age six, which he carried into his twenties working in various restaurants and in the catering industry. Eventually, Eric even opened his own restaurant in West Chester, PA.

More recently, Eric has been involved in cookware product development and promotion for ASOTV companies (especially Tristar), including big successes like the Power Pressure Cooker and Copper Chef Pan.

Should You Upgrade to Power Air Fryer XL?

There’s certainly a lot to consider if you’re thinking about purchasing Power Air Fryer XL, much of which we’ve talked about here. But once you boil it all down, how happy you’ll be with Power Air Fryer XL (or any other product, for that matter) largely depends on your expectations.

Are you expecting to create made-from-scratch recipes that taste exactly like traditional frying? Or, do you think you’ll really be able to toss out your grill, oven, stovetop, toaster oven, and steamer?

In these instances, you might want to think twice about purchasing any brand of air fryer (not just the Power XL). On the other hand, are you just looking for a way to cook food that’s quicker and more convenient (in many instances) than a traditional oven?

If this sounds like you, then this might turn out to be the best thing since sliced bread.

Either way, keep in mind that the company doesn’t provide any evidence to support their “up to 80% less fat” claim. However, it appears to have originated with Philips and their Airfryer, which compares “fries cooked in a normal Philips deep fryer fat.” As such, you might not experience the same with Power Air Fryer XL.

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85 Consumer Reviews for Power Air Fryer XL

Average Consumer Rating: 2.2
Rating Snapshot:
5 star: 18 4 star: 6 3 star: 2 2 star: 8 1 star:  51
Bottom Line: 28% would recommend it to a friend
Showing 1-11 of 85
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  • Zero customer service support in Canada

    • Toronto, Ontario, Canada,
    • Jan 18, 2019
    • Verified Reviewer

    I discourage all Canadians from purchasing anything from Tristar Products Inc. from Fairfield, New Jersey. They DO NOT support the Canadian market! I cannot get a replacement part shipped to Canada! Tristar's excuse, the shipping cost. The customer should be the one to decide whether or not they want to pay the shipping cost.

    Tristar does not have a toll free customer service number and I was on hold for 30 minutes with customer service, only to have them put me through to a manager who put me back in the queue for customer service.

    Absolutely HORRIBLE customer service for Canadian customers!

    Bottom Line: No, I would not recommend this to a friend

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  • Got it as a gift, then it stopped working after 5 months

    • Los Angeles, CA,
    • Jan 10, 2019
    • Verified Reviewer

    I received this air fryer as a gift from my brother since he said air fryers were game-changing. We got it from Amazon through a third party seller. As soon as I got the gift, I started cooking EVERYTHING and loved it. I made chicken wings, baby back ribs, muffins, pecan pie, omelets, tater tots, french fries, and jalapeño poppers. It was awesome, especially since I hated cooking.

    Sadly, after five months, the non-stick coating in the basket started chipping off and the fan stopped working. Normally, I would remove the basket and the unit would pause/stop, but this time the heat was on full blast, and the unit started smoking like crazy. Scared and shocked, I unplugged it immediately and watched white smoke billow out from under the heating area. I was so BUMMED! I am shipping the Power Air Fryer XL back to Amazon and my brother is getting a full refund. I already bought a Ninja air fryer to replace this one.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Customer service is a joke

    • Kentucky,
    • Dec 28, 2018
    • Verified Reviewer

    DO NOT order this product! They are misleading, they lie about shipping, and customer service doesn’t care. No matter when you order, your item they ship at their convenience - it took a week before they even shipped mine, even though they estimated my delivery by the 21 when I placed the order but they didn’t even ship it until the 20th...I placed the order on the 13th. It wasn’t ordered as a Christmas gift and now will not arrive until after Christmas. When I called about it all they would say is that it was my fault, they said I was suppose to allow 7-10 days for shipping. When I said I ordered the 13th, 10 days is the 23rd, and that would have been fine, they said it was 10 days after it shipped, not after it was ordered. I mean, what? So I guess they can wait a month or even a year if they want based on that policy.

    Bottom line, they are misleading, refuse to admit their mistakes, and customer service was a joke - they had no sympathy, no remorse, admit no fault, and could not care less. And most likely they will not let this review be posted on their website, but trust me, it will be posted everywhere possible, including Facebook. When this junk does finally show up it is going back. And I wouldn’t use another product of theirs if it was the last way to possibly cook anything on earth...even if the product works great. Their treatment of customers and handling of their business practice is undermining, misleading, and wrong. Buy your air fryer oven somewhere else...there are many brands to choose from. If you buy from here then good luck should you have a problem of any kind because they just don’t care...

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 5 people found this review helpful

    Do not buy this piece of junk!

    • Illinois,
    • Dec 20, 2018
    • Verified Reviewer

    My girlfriend bought one of this company's "Power Air Fryer XLs and it is, without a doubt, one of THE biggest pieces of crap I've ever come across.

    I'm firmly convinced that whoever gives one of these things a positive review is a troll, and I'm writing this to save you from the headache of the headaches of buying this thing then discovering what a piece of garbage it really is.

    Is it easy to use? NO. It's a flimsy, cheaply-constructed piece of JUNK!

    a. You have to shove the tub into the machine so hard that you'd swear you were going to destroy the thing!

    b. The controls are impossible to figure out without reading the manual every time you use it.

    c. The labeling on the controls is pathetic. NOTHING on it reflects the true function of whatever you select. Then when you're setting them the stupid thing turns on, it seems, whenever it wants to!

    DO NOT buy this thing! I'm sure that someone makes a good-quality air fryer that's marked well and is easy to use, but do no buy one made by these people.

    I am a retired machinist, mechanic and fabricator and would be ashamed to put my name on junk like this.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Air Fryer XL poor quality

    • Bellefontaine, OH,
    • Dec 10, 2018
    • Verified Reviewer

    I bought this air fryer at Sam’s on October 28th. I used the unit twice, food cooking wasn’t the best, but I really didn’t read all the directions. On the third use on 12/3, I get a "E1 error" code. I reset and tried again. Same result. I pulled the owner's manual and it said with an "E1" code to call this number. I called and was told not to use. Someone would be contacting me within two days and they would be sending me a new one. I never heard anything so I call them back on 12/9. After I was put on hold and hung up on, or got disconnected, I called back. This time I was told to ship the unit back at my expense and they would replace. Nice customer service. I would not purchase this unit and I am not sure I’m paying to send it back. The unit cost $80, and I assume buying a box and shipping will cost a little bit, what a hassle.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Piece of rubbish

    • Arizona,
    • Dec 1, 2018
    • Verified Reviewer

    Glorified small oven. If you want to cook a rotisserie chicken, make sure it's SMALL, for anything over 3 lbs it's useless.

    The dehydrator does NOT work.

    It does a few things OK, but basically, it just takes up space.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Awful company

    • Pasadena, CA,
    • Oct 4, 2018
    • Verified Reviewer

    An awful company, won't give a return slip. I called them for a return slip and the lady told me she was not going to give me one. The price is too much to return, it almost costs as much as the product itself. When they send a return slip, they will get it back.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    "Extra incentives"

    • Coeburn, VA,
    • Sep 24, 2018
    • Verified Reviewer

    The fryer itself is ok, but the rotisserie won't hold much without getting hung up. What is really bad is the sales staff lies, and I mean LIES. They claimed I would get 5 racks to use in dehydration. Not true - I got 3, and there is no way possible to use more than that at a time. They also tell you that you will get $100 in free grocery coupons and that is another lie. You don't get anything more than 50 cents off coupons for mainly non-food items. Just a huge scam! I would not advise anyone to do business with this company (they do the infomercials, and it is the Power Air Fryer).

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Don't buy

    • Bethlehem, PA,
    • Sep 20, 2018
    • Verified Reviewer

    I received it as a gift for Mother's Day. I didn't open it until a month later, used it four times, and the paint is peeling off the fry basket. I called customer service to complain about and see what I can do for a replacement and I was told I have to purchase a brand new fryer since they didn't have any baskets available for the XL, and didn't give me any other options. I will never purchase this brand or recommend it to anyone.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Don't buy one

    • Ottawa, Ontario, Canada,
    • Sep 8, 2018
    • Verified Reviewer

    I loved my hot air fryer, for the first two months. After that, the coating on the inner basket starts to flake off and peel. I bought a second one thinking that I just hadn't been diligent enough in cleaning and drying the basket after using it. Well, I have had my second one for about three months and the flaking and peeling is well on its way again.

    I called customer service to complain about the poor craftsmanship of the basket. I was told I could order a new basket for $24.99 US. I asked if they ship to Canada. I was assured they could and would. We went through a long process of giving my credit card number, my shipping and mailing address, my phone numbers, etc. only to be told afterward that they "didn't have any baskets in stock to send to Canada at this time."

    I love the concept of this product, but because of the poor quality of the inner basket and the poor customer service, I will NOT be sucked into buying another one of these fryers.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 12 people found this review helpful

    Never again

    • Colorado,
    • Aug 5, 2018
    • Verified Reviewer

    My sister bought two Power Air Fry Ovens. One for another person and one for us. The first one we tried was the French Fry basket. It would NOT move. I talked to customer service and they couldn't help. I decided to get money back and waited a month for a label. They gave a sticker back that goes through parcel post (it came FedEx). The Post Office wouldn't give a tracking number. I tried the second oven and the French Fryer basket would NOT work either! It's going back also. Never again!

    Bottom Line: No, I would not recommend this to a friend

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