Proactiv+

BEWARE! Proactive Plus made my skin much worse and bleached my sheets. And the company has the WORST CUSTOMER SERVICE ever and I ended up having to dispute the charge with my credit card company. Do not give your business to this dishonest company.

Proactive Plus advertises a 60-day money back guarantee. When I called for a refund, the agent gave me another phone number to call. I tried it several times and nobody ever picked up or returned my messages. I called the main line again, and the agent gave me the phone number for their “Escalation Department.” I left a message there too and nobody ever called me back. They advertise the 60-day money back guarantee in commercials and on their website, but make it impossible to get a refund. I wish someone would file a lawsuit for their FALSE ADVERTISING.

Bottom Line: No, I would not recommend this to a friend

I had been using original Proactiv for many years and was a very happy customer (the only system that has ever helped with my terrible acne and extremely oily skin), when I saw the ads for Proactiv Plus, I decided to give it a shot. I gave it a chance for three weeks before finally admitting defeat and calling it quits. I can't remember the last time my skin was this badly broken out – large pimples covering my entire face and oil that no amount of make up or blotting sheets could tame, not to mention pores you can see from space.

I am so deeply disappointed by this product and the money I wasted. The product has a lovely fragrance and is packaged nicely, end of positive traits. It didn't even make my skin feel clean.

Bottom Line: No, I would not recommend this to a friend

I have never had acne issues, my main problem was discoloration and I saw the ad for this product. So my mom signed up for it and I got the product which is suppose to be a miracle treatment. On the contrary, after few days after using it, I noticed a cluster of acne on my face and other reactions. However, I still decided to continue using it with the hope that it will stop and do as it's meant to. I was disappointed that I still didn't see any good results. Instead, my face was getting worse with acne and breakouts so I had to go back to my former face treatment.

Long story short, this product has ruined my face by leaving painful acne marks which I have never had and it's getting worse because it's not clearing even after returning to my old cream. I wish I would have not started this cream. I would choose my old smooth face with discoloration than this sore face.

Bottom Line: No, I would not recommend this to a friend

I used the original Proactiv skincare system for a few years with good success. After years of spot related problems into my late 40's I was happy. No side effects. Then the new Proactiv+ replaced the original system and I had no alternative but to try, as the old system was to be made obsolete according to my enquiries on their helpline. This is when my problems started.

I had no instant reaction to the new product. I did not like the texture of the new cleanser or the new moisturizer.

A few months later problems started that I did not initially connect to Proactiv+. Dermatitis started under my eyes. Lips started to feel dry. My eyes started to feel sore & dry. As the months went by I visited the doctors 3 or 4 times as the situation got worse. My lips cracked and peeled. On occasions bled. Dermatitis was treated with steroid cream but came back as soon as I stopped using it. Eventually a second stronger cream was prescribed. And my eyes became gritty, uncomfortable & bloodshot, for which I had to have drops and gels to alleviate. I took vitamins thinking I had some deficiency and kept a food/drink diary trying to eliminate the cause.

Eventually my doctor suggested stopping use of makeup and skincare products for a month even though all these products I'd been using for some time. The first thing I stopped was my Proactiv+ skin care. Almost instantly it was obvious Proactiv+ was the cause of my problems.

After a few weeks of not using Proactiv+ I no longer have dermatitis. My lips instantly felt better. Although there are lines inside my lips where damage is still showing, I no longer have any dryness. My eyes feel alleviated but not 'normal' so not sure if Proactiv+ is the cause of my eye problem yet, but it is obvious it was an irritant to them. So I will have to wait a little longer.

After e-mailing Proactiv, who needed constant prompting to reply, I am still awaiting a refund for all the 'new' Proactiv+ I have used. They offered a part refund to wrong card details and have ignored my correspondence since then. Customer service is very, very poor unless you are buying, then it us very, very good.

Bottom Line: No, I would not recommend this to a friend

I first ordered the trial pack back in January of 2015. It was ok, but not worth paying for, so I canceled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was canceled. I re-canceled the account. In July of 2015, they sent me ANOTHER unwanted package from a twice canceled account charging me $138.41 USD. (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to the sender. For two years now I have been fighting them, they have wrecked my credit by bringing in a collection agency.

I got another letter today saying I owed this money and I have had ENOUGH. I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us, and the collection agency will get it. I am freaking out by this time.

Then the LIGHTBULB was TRACKING. I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone, I was on my computer tracking the package. Low and behold, PROOF I sent the package back, and they received it! I took screenshots of the proof and kind of lost it. I demanded another supervisor, and he tried to tell me I had six months to dispute the charges. Are you KIDDING ME?! I told him I had proof, and he didn't care.

It was only when I threatened to sue and add pain and suffering for the two years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again (LMAO, as if I would ever order from them again), they assured me that they would contact the collection agency and set things right. I said if I got another letter from them or the agency, I was suing anyway.

Do not buy from Proactiv! PLEASE.

Bottom Line: No, I would not recommend this to a friend

I bought Proactiv Plus 3-step plan because my skin was dry, with lots of spot breakouts and red veins coming through in my cheeks. Best money ever spent! After 3 days my skin feels like brand new skin and the spots and red veins have vertically disappeared. I didn’t expect to get results like I have. Super smooth and clear skin in just 3 days. Will definitely continue to purchase this product.

Thank you Proactiv Plus.

Bottom Line: Yes, I would recommend this to a friend

After ordering a 3-Piece supply, I was totally unaware that next month they'll be helping themselves to your bank account! This is unacceptable and fraudulent in my opinion. The product actually made no difference.

Bottom Line: No, I would not recommend this to a friend

Immediately after using Proactiv my skin responded and started to clear. Although Proactiv works effectively, your skin begins to become dependent on it. After my skin cleared up for about a month I stopped using it and noticed I began to break out again.

Bottom Line: Yes, I would recommend this to a friend

I tried this when I was younger and yes it did help me, but it was very harsh. I feel as if you can get just as effective results using natural products without the harsh ingredients.

I would recommend for people to at least try it, as I did gain some benefits from the product.

Bottom Line: Yes, I would recommend this to a friend

I first ordered this product in January 2019 and was impressed, so I ordered a second batch. However, apparently, I had inadvertently ordered a repeat order (which isn't clear on the order form) and as a consequence, another parcel arrived the next day with a 90-day order at a cost of £80. I immediately queried this with customer service who explained that I had ordered a repeat order, I said that this was a mistake and therefore I would like to return it and requested a returns label. The representative said they did not send out returns postage labels and it would cost around £4 to return. I was unhappy with this but he then said that if I wished to keep the product, they would charge me £45 as a goodwill gesture and they would cancel the repeat order. I thought that this was a fair compromise as it was a good product (even though it is expensive).

However, on checking my credit card statement the other day, I noticed that I had again been charged £30! I rang the company up and was told to wait whilst they checked my original phone call (even though she had told me what it said on my order)! After a long wait, the girl said she was unable to trace my original call but they would cancel the last payment and would not charge any further payments. However, I said that this was said previously and so requested an email confirmation. the rep assured me that she would email, but two days later and I have still not received this email Due to the terrible customer service, I would not use or recommend...

Bottom Line: No, I would not recommend this to a friend

So I started using it and I saw my acne starting to clear up almost immediately so I loved it. But then things got ugly after about 4 strait days of using it. My skin burned really bad and my skin started peeling really bad. So I stopped using it.

Bottom Line: No, I would not recommend this to a friend