I've used both lines of proactive. The original I used for almost four years and then it quit working all the sudden. Come to find out they made a change to the original formula in preparation to develop the new line. I was devastated. For that year in between old Proactiv and new Proactiv, I searched in vain for a new skin care line from Sephora high end brands and drug store brands. Nothing worked for me like Proactiv. When the new Proactiv was launched I was ecstatic. I ordered right away. Yes, I agree customer service usually sucks.
They do hustle the kits on you. So watch your charges. But I always did get my refund. You should use a prepaid card instead. While I agree it's expensive, it's comparable to middle higher end stuff at least price wise. But it does perform. The eye cream they give me for free sucks. I prefer my Clinique or Lancôme, but my skin is clear except for the occasional pimple. My mom and sister never had any luck with Proactiv. I think you either love it or hate it. But either way what have you got to lose?
Bottom Line: Yes, I would recommend this to a friend