Quip Toothbrush Reviews

Company Response from Quip NYC Inc.

Nov 18, 2017

We are so sorry to hear that !uip wasn't for you, this is exactly why we have a 30-day return policy as a toothbrush is a very personal object! You have read in our ads and website before buying, and our blog and welcome booklet after buying whether a toothbrush is "functional" really comes down to how you use it, not what the level of vibrations it has.

That is why Quip is deliberately set to a sensitive level of vibrations. You get all the benefits of an electric brush (fresher feeling, softer brushing, a timer and so on), without the downsides created by needless power (bigger brush, shorter battery life, large charging stand, uncomfortable in mouth feeling to many). With that said, we certainly cannot speak to personal preference. The best brush for you is one that encourages you to brush two times a day for two full minutes. You can read more on the true benefits of an electric brush on our blog at www.getquip.com/blog/toothbrush-design-story.

We hope this helps explain why Quip vibrates the way it does. As for the rounded bottom, we are sorry if this was also not clear. The brush comes with a stand that you can put on a side or stick to your mirror. You should never have to lay Quip down as that is unhygienic. With that said, it is designed to lay flat using bumps on the back of the brush head, so we are surprised to hear it did not.

We are sorry Quip wasn't suited as your daily brush and we hope you keep up the good brushing technique whichever power setting you set your brush!

Company Response from Quip NYC Inc.

Jan 9, 2018

Hi Gail,

We are sorry to hear about your recent dental visit. We hope that your dentist and dental hygienist mentioned that the effectiveness of any toothbrush comes down to how it is used, not the features it has.

Quip uses the same nylon bristles, motor and in fact, they are manufactured next to other popular leading brands in the industry. So there will be no difference in the way your Quip itself brushes your teeth. The core thing that affects your oral health is how you use a toothbrush, diet, and genetics.

Unfortunately, there are many dangerous misconceptions in oral care that we are trying to correct, such as the idea that whether a toothbrush is manual, gently vibrating, vigorously vibrating or rotating toothbrush is what effects your oral health. If they are all being used correctly (and have soft bristles), they will all "clean" perfectly.

The truth is, all toothbrushes should be used in exactly the same way, gently brushing tooth by tooth, focusing on the gum line area, making sure to cover the whole mouth. Unfortunately, many believe that manual brushes should be used with "big strong sweeping brushing motions" and electric brushes "don't need to be wiggled around at all." It is these misconceptions that can, in rare cases, people decline (or improve!) their oral health when they are changing brushes, and it sounds like for some reason the Quip toothbrush changed your technique for the worse. We are sorry to hear this, especially as we designed quip to change people's technique and understanding of oral care for the better!

As we always say, we cannot speak about personal preference because the best brush for you is one that encourages you to brush 2 times a day, for a full 2 minutes.

We thank you for giving Quip a try.

Company Response from Quip NYC Inc.

Mar 8, 2018

Hi Tim,

We are so sorry to hear you had some trouble with your Quips.

We understand your concern that 3 family members are having similar issues, but we have been shipping Quip's for over three years to hundreds of thousands of members and can assure you there are no defects that could be causing something like this (as we would not be able to operate if there were).

We can assure you that our handles are thoroughly tested and, as per our help exchange, the only way we have been able to replicate the damage that you had experienced is by removing the brush head incorrectly.

As per our warranty, we cover you for the life of your refill plan for any manufacturing defects. While this damage is not a manufacturing defect, we can see our team had assisted with two free replacements for you. As a courtesy to a long time customer, we can see that they had also offered an exclusive discount to order a new Quip for the third brush that had been broken.

We do apologize for any misunderstanding, and our team is always available to help with any questions regarding the maintenance of your Quip and can help with your fellow family members directly to try and look into what may be causing this.

Company Response from Quip NYC Inc.

Apr 1, 2017

Hi, Jeff!

Please excuse us using parts of a standard response here. It is truly a common and damaging misconception that we often need to address, to ensure that people do not have the wrong idea about what makes a great toothbrush.

Unfortunately, your comments touch a worrying and damaging misconception, caused by big brand advertising, that an electric toothbrush "does the work for you." Also, that an electric toothbrush should be used differently from a manual one, and that the mode or power they are set at is what affects its quality or effectiveness.

This misconception is the very reason we started Quip! The truth is, all toothbrushes (manual, rotating, vibrating) are capable of the same quality clean if used correctly, and all should be used in the same way!

To brush properly, all types of toothbrushes should be moved tooth to tooth, gently, and slowing wiggling the bristles around the gum area of each tooth, for 2 minutes twice a day. Rotating, and vibrating toothbrushes do not change this habit, or magically remove the need to do this. They just give extra help by allowing the bristles to reach tough places like inside the gum and between gaps. Most of all, they give a fresher feeling that is more rewarding and makes people use electrical toothbrushes more often.

So the level of movement, or vibration does not determine your oral health, the way you use them does.

The reason other brands like to place emphasis that "power=effectiveness" is because it is easier and faster for them to sell you their highest models if consumers think they have to do no work. The more powerful, the more expensive they are which means its more money in their pockets. This is such a damaging line of advertising, and we are fighting hard against it.

We designed Quip to provide proper brushing tips, tools that guide and enhance this brushing, and services that automate crucial other aspects like proper upkeep of bristles and visiting the dentist on time. In short, we make a better oral care routine more simple, affordable and enjoyable.

As you will read on ADA and Consumer Reports website, the best brush has nothing to do with the amount of power it has, but personal preference. Whichever brush inspires, and guides you to brush the right way is the right one for you. We hope you give Quip another try one day, but if not, we just hope you are brushing the right way with whichever brush you prefer.

To address your other comment, we can assure you Quip (which is made by the same manufacturers as some of the big brand brushes) is far from being cheaply made. Of course, the slim, lightweight nature may feel different than your usual heavier larger brush, but all Quips (and especially the metal handle variety) are made by the best in the business, using the best in design and engineering. We do understand this also comes down to personal preference.

We hope this helps explain a little more about our approach, and oral care products in general!

Company Response from Quip NYC Inc.

Jan 9, 2018

Hi Erwin!

We can't find an account or support ticket under your name, so please do email help@getquip.com

We are so sorry to hear you did not enjoy your Quip. As we mention in our materials, and your dentist will tell you, the key to maintaining good oral health is solely based on your technique and routine. (A brush cannot "brush well instead not being able to be "used well". We designed Quip to help people brush better). This is a misconception we are trying to correct, and our dental team will be happy to expand further, should you have any questions.

We can assure Quip does not break easily, as we cover all Quips for the life of their plan, and for the first year of having your Quip even if without a plan. (We have hundreds of thousands of happy customers for 3 years). Our team at help@getquip.com are always happy to help out with any trouble you are experiencing.

Quip's design is the most seamless on the market, specifically designed to repel water/toothpaste and stop it building up. We will also be keen to hear which part you are mentioning is getting dirty, so we can see why and how this is happening to help.

The only way for a refill order to generate in our system is if there is an active refill plan in your account. A refill confirmation email is always sent out as soon as a refill has been generated to allow for any cancellations before it is shipped out, and you can cancel a refill at any time in your profile area, or again by emailing help@getquip.com

We are so sorry if any of this information was missed, and thank you for giving Quip a try!

Company Response from Quip NYC Inc.

Apr 1, 2017

Hi MB,

We are sorry to hear you found Quip to be anything but high quality. However, Quip is not made in the same facilities, using the same parts, processes, and engineering as some of the top brushes on the market, but the design is custom from the ground up. Also, the materials used, in many cases, are far more premium than anything on the market.

We understand that to some, size and weight matters, and so the perception of something smaller and more lightweight being cheaper can stand. Personal preference is important in oral care. We are sorry to hear that Quip was not to your personal preferences.

With that being said, one of the main reasons people love Quip is due to its high quality, premium design and attention to detail. Particularly, the metal handle version, which adds a level of quality above any toothbrush out there.

But again, personal preference is just that, and we are sorry to hear Quip was not to your liking!

Company Response from Quip NYC Inc.

May 7, 2017

Hi, Hal!

We are sorry you didn't love your Quip, although it does sound like there are one or two misunderstandings with our simple replacement process, as well as the toothbrush's role in regards to improving your oral health.

Whether a toothbrush is $4, $40 or $400, they do not in themselves "do better" than one another. The only way they can produce better results is if they inspire you, and guide you to brush better. The movements or functions themselves are not what improve your oral health, but you brushing better is what will.

So you should choose a brush that helps you brush gently. Brush tooth by tooth for a complete two minutes, two times a day, and it helps to replace the brush head every three months. At Quip, we focused our features on ensuring these crucial good brushing habits were made more simple, affordable, and enjoyable without making people believe they have to spend lots of money on features they don't need.

As you will read on the ADA website and consumer reports (or ask your dentist), the best brush for you simply comes down to which you enjoy using the most. So for you, as long as it has soft bristles! If you were simply not enjoying Quip like others then maybe it was not the brush for you. But if you did enjoy it, then it was likely helping you brush better and hopefully improving your oral health!

We are sorry to hear you felt the bristles were hard, although we can assure you Quip uses the same soft bristles and bristle design as many big brands on the market (sourced and assembled in the same facilities).

We are extremely sorry to hear you had an issue. To have one is rare enough, but to hear of two is incredibly strange.

Without knowing your whole name, or order number, we cannot see your help ticket history. We can assure you that all email support tickets are answered in 7.5 hours on average, and 15 hours less than the global average, and all by 6 pm each evening (EST time). If you did not experience this, then there is a chance our responses to your emails were landing in your promotions or spam folder. It sounds like you may have discovered that since you were helped out eventually.

We cover Quip for the life of your plan (or one year without a plan), and so we can assure you, you would have been offered a full replacement whatever the cause. We usually only require three photographs (no mailing in) for a replacement, unless a very strange issue we cannot identify in photo form, at which point we send you a free shipping label (at our expense, not yours).

We can assure you we stand by our products for life which is why, unlike other brands in the oral care space, cover your Quip for life with free replacements and replacement shipping! We also offer 30-day (60 brushes) return policy for your Quip, if you are not happy.

We are sorry there was any confusion, as our warranty, on-site instructions, and help emails are very clear about this process and coverage.

Sorry once again, to hear of your negative experience. We would love to look into your ticket further if you can provide your whole name.

Company Response from Quip NYC Inc.

Sep 24, 2017

Hi Becca!

So sorry to hear you had an issue. We have been shipping Quip to hundreds of thousands of people over the last two years, so we hope you can understand that you and the 20 others on here are a small list that has, unfortunately, had an issue. Luckily your lifetime guarantee (if you are on a plan, which it sounds like you are) has you covered and we can't wait to help!

We actually don't have a $55 toothbrush model. Quip plastic brushes start at $25 and the premium metal options at $40. It sounds like you may have chosen to prepay for a metal handle plus a whole year of refills for the $55.

As mentioned, issues are extremely rare, so like any company, we need to make sure we understand what has happened otherwise, we will not know how to fix it properly. Most companies ask you to send your product back for inspection, but we know that can be a hassle, so we instead ask you a couple of questions and for a photo. We have found that most of the time issues come from accidental misuse or misunderstanding, meaning we can often fix remotely and, more importantly, can ensure the issue never happens again.

We can't wait to get you back with a working Quip!

Company Response from Quip NYC Inc.

Jan 9, 2018

Hi B. Kennedy,

Quip uses sensitive vibrations to help with providing a thorough, yet, non-damaging clean. Unfortunately, there are many misconceptions about oral care that we are trying to correct. One of the most habit damaging is “the more power, the better the clean.” There is actually no difference in how well a toothbrush can clean your teeth between a manual, gently vibrating, vigorously vibrating or rotating toothbrush. If they are all being used correctly (and have soft bristles), it comes down to which one helps you brush better, and that is mainly down to personal preference.

As we mention in our materials, the key to maintaining good oral health is solely based on your technique and routine. Electric brushes are recommended by dentists because they help encourage and guide better brushing. At Quip, we know that even making a small improvement to your habits will have a fundamentally larger effect on your oral health than any change in movement or power ever could.

With that said, we certainly cannot speak to personal preference. The best brush for you is one that encourages you to brush 2 times a day for a full 2 minutes.

We thank you for giving Quip a try!

Company Response from Quip NYC Inc.

Jan 16, 2018

Hi Jaclyn!

As your dentist will tell you, the effectiveness of any toothbrush comes down to how it is used, not the features it has. Dentists recommend electric toothbrushes because they help people brush better (softer, longer, with better technique) not because their movements magically negate the need for good brushing (as the ads want you to believe).

Quip uses the same nylon bristles, motor, sensitive sonic mode of vibration, and even manufactured with other popular leading brands in the industry. There will be no difference in the way your Quip itself brushes your teeth. The core thing that affects your oral health is how you use a toothbrush, diet, and genetics.

Unfortunately, there are many dangerous misconceptions in oral care that we are trying to correct, such as the idea that whether a toothbrush is manual, gently vibrating, vigorously vibrating or rotating toothbrush is what effects your oral health. If they are all being used correctly (and have soft bristles), they will all "clean" perfectly, we just designed quip to help the entire brushing routine and technique for a better clean.

We cannot speak to personal preference. The best brush for you is most often the one you enjoy most, we are sorry to hear you didn't enjoy your Quip.

Thanks for giving Quip a try!