Quip Toothbrush Reviews

I bought one for my wife and I and all was good the first couple of weeks. We both had failures when the toothbrush would no longer turn on or in some cases turn off. The design did not promote a good connection.

Customer service at Quip was friendly, but not very helpful considering they wanted us to take lots of pictures and return our toothbrushes before they would send out new ones. I feel sorry for the customer service team because they have to support a flimsy and flawed design. I gave up, told them to keep everything including my prepaid subscription because they made it too much of a hassle to get a refund or a working toothbrush.

Do not expect long-term use of this product. Sonicare and Oral-B are the way to go. You are not saving money with Quip, just adding frustration.

Bottom Line: No, I would not recommend this to a friend

I've been using Sonicare for a long time and needed to replace it. So I thought Quip is a good deal for the price of $45 versus Sonicare's of $180+.

After trying it for the first time, as the saying goes, you get what you pay for! I think it's good for people who are using a manual toothbrush, but if you've been an electric brush user, this might not be for you; it will be very disappointing. It's not as powerful as the other electric toothbrushes out there.

So I'm going back to spending money to get a new Sonicare. It is for the sake of my teeth after all.

Bottom Line: No, I would not recommend this to a friend

This company. Jesus.

Let's start at the beginning. Quip arrives! Yay! Cool new electric toothbrush! Look at me being a good adult, and taking care of my teeth.

Six months later: Quip won't turn off when I push the button. I finally get it to turn off, and it never comes back to life. I email Quip customer service thinking, "this is a hip internet startup, I have no doubt that this will be a simple, painless process."

I get what is clearly a form response, that sums up as follows: Oh, I'm sorry! Maybe it's your fault. Have you tried any of these relatively simple steps to make sure it's not your fault? If it's STILL not working, send us several pictures of our malfunctioning product. At this point, I was like, "Ok cool. They're just covering their bases." I tried all the things (to no avail), and then sent back the requested pictures, thinking it would soon be resolved.

Oh no. Their next email asked me to send the damn thing back to them. THEIR product broke after less than a year of use. Why do I have to go out of my way to send it back to them? They (kindly, I guess) send you a shipping label that you have to use within 30 days. Now at this time, I was two days away from going on a month long trip. I certainly did not have time to do it before I left, and it expired before I returned.

When I asked for a new one (because they had sent it at an inconvenient time), they told me no, but I could pay to send it in myself. I was getting fairly annoyed by this point, so I angrily put it off for a while. Meanwhile, they kept sending me replacement brush heads, and every time one arrived in the mail, I was reminded of how shitty and annoying they were.

Fast forward some time, and I finally paid to send their own stupid, broken product back to them, so I could finally get a functioning one.

Two months later, still nothing. No response from them, no replacement toothbrush, nothing. So I emailed them again, trying to be as calm as possible, explaining the situation. At the end of the email, I suggested that if they were unwilling or unable to send me a new toothbrush that they simply refund my money and take back their stupid replacement brush heads that are sitting idly in my bathroom cabinet - useless (I was marginally more civil in my email).

And the response I got? Another form email (as they all have been) saying "send us the tracking number, and we'll look into it." Good lord. Oh, and they also canceled my subscription, which for some reason made me even more annoyed.

I have responded now with a photo of the receipt from UPS, including the tracking number. I have little hope that I will ever receive a replacement toothbrush, and I am left with little more than frustration (and useless replacement brush heads) for my trouble.

Worst $50 I have ever spent.

TLDR: If your Quip breaks, immediately cancel your subscription and give up (or just use it as a non-electric toothbrush I guess). They will make you jump through SEVERAL hoops, and there is no guarantee that you will get a replacement for your trouble.

Bottom Line: No, I would not recommend this to a friend

I was really happy with my toothbrush for the first three months after which it stopped working as well as it had been. I emailed the company to inform them of my issues and they were apologetic but unhelpful. It's a great website and idea but sadly the product still needs a lot of work.

I waited foe over two months to receive my tooth brush (the company emailed me to apologize for the delay, apparently they were in the process of improving the heads) that then only lasted three months. Total waste of time and money.

Bottom Line: No, I would not recommend this to a friend

I purchased three toothbrushes for Christmas. Once I received the replacement brushes three months later, all three brushes did not stay on the toothbrush. Do NOT buy this product. Once you replace the brushes, they fall off. They refuse to provide a return. Do not buy; it's a cheap product.

Bottom Line: No, I would not recommend this to a friend

I ordered this toothbrush with all the same thoughts in mind as the other reviews, and I even recommended it to my sister who bought 2! She ordered it with $10 extra for 2-3 days priority because she was leaving the country and guess what? It's been 4 days and still no toothbrush, and she has left the country! Now they won't even refund the $10 she paid for them to send it to her in 2-3 days.

Bad, false advertising because now they don't want to refund my sister the $10. I will be returning her toothbrushes! I've already complained to the Better Business Bureau!

Now, I got my toothbrush and started using it and wow, what a BAD toothbrush. It barely vibrates, and it doesn't remove the stains on my teeth that my own Sonicare removes. I will be returning this and definitely not recommending it to ANYONE! DO NOT BUY unless you want to waste your time and energy and money.

Bottom Line: No, I would not recommend this to a friend

I got a Quip Toothbrush for Christmas and was completely disappointed with the whole thing. I asked for a refund, but because it was ordered for me more than 30 days prior to my receiving it, that was denied. So what you have is a company that refuses to stand behind its' product and refuses to acknowledge that the product is inferior.

Do you want a Quip? I'll give you the cheaper, and perhaps better, solution: buy a cheap little vibrator from Amazon (of course they sell them), and tape a regular toothbrush to it. Voila! You have a Quip for less than 10 bucks.

Don't say you weren't warned.

Bottom Line: No, I would not recommend this to a friend

Ignore all the whiners; this is a great toothbrush. I'm a 60-something man with diabetes. I've had my fair share of dental issues due to diabetes, so I have always been very diligent in my dental hygiene routine. My dentist and periodontist both agree this toothbrush is excellent. All those complaints about how it's not powerful enough are exactly the point. You don't need supersonic power to brush your teeth. All that excess grinding just wears away the enamel, which does not regenerate.

Think scouring powder on a bathtub. What you need is a soft brush applied with minimal pressure, assuming you are also practicing good flossing and mouthwash habits. So if you want to spend a hundred bucks or more to grind away your teeth, be my guest. If you want a very good brush for a great price, then try a Quip.

Bottom Line: Yes, I would recommend this to a friend

As far as the product, I have only had it for 30 days, so I will have to revisit this sight in 90 days and share my thoughts based on a meaningful time frame.

That aside, as far as referring others, let’s just say that will not happen until Quip addresses their customer service area.

A great product with poor customer service will not win in the long run. Further, you should review their return policy, it will tell you a lot as to how management feels about their product. Returns coupled with no attached shipping charge tells you they have faith and confidence in their product - returns where you have to pay for shipping, let’s just say in today’s internet shopping world and those sites I visit, I cannot remember when I had to pay for return shipping.

Now you may ask why I wanted to return a Quip order. Without getting into specifics let’s just say it has to do with the company's absurd referral program. Granted I may have made a mistake in terms of the referral process, which in the end would have cost them two brush heads (about $10), but in the end whoever reads this review may think twice before they click on the order button, and that may be only one person or it could very well be hundreds. If the later, well, customer service may have saved the company $10 today but who knows how many sales were lost based on my experience.

P.S. I suspect Quip may have someone on their staff write a counter review phrasing customer service, that said I suspect I am not alone and maybe others will post the same. Quip, you may want to give further thought as to the confidence you have in your product and if you believe it is the best on the market, your return policy should reflect the same. I will be back in 60 days with a product review.

Bottom Line: No, I would not recommend this to a friend

I just got the toothbrush. It looks great and I love the concept. I am disappointed in the power of the unit. It is too gentle and too soft. I'm trying to return it, but I'm finding it to be difficult. The website makes returns almost impossible.

Bottom Line: No, I would not recommend this to a friend

It looks nice.

Bad design and poor function. The brush doesn’t really seat properly into the handle (the lip sticks up), and the natural pressure of brushing works against the direction that the brush is seated. The power button is too shallow and doesn’t have a positive feel...takes too much pressure to activate.

My brushes (the original plus the two others I’ve been sent under warranty) have worked 75% of the time and not the rest.

The design and tech are lacking here. I’m done now. Time to get something else.

Bottom Line: No, I would not recommend this to a friend