I have dealt with many companies that are unprofessional but this one is right at the very top. Especially with employees like Jeremy Odom who is super helpful until you elect not to accept the GAP or extra insurance coverage.
I received full approval on July 18 to refinance my car at the end of its lease on August 5th. Paperwork came on July 23rd. I reached out to "helpful Jeremy" up to that point to decline the GAP and Assureguard.
I then had to keep reaching out to get a straight answer. Finally got new paperwork on the 26th. He then wanted copies of my DL, insurance, registration. My license was renewed on the 24th of July so I copied the temporary paper license, insurance, and my registration from 2018 and the registration receipt from its renewal that will be expiring at the end of August, 2019. Not sufficient. More time passes, I have to reach out. Driver's license not good enough. Have to copy front and back of the expired one. Makes no sense but I did. Registration still not sufficient. I go online and the DMV sends me what they said should be fully sufficient. Again, showing registration with expiration in August. No response. I reach out, yet again. Nope. Sorry. Asked non-helpful Jeremy if he was going to maybe share that information with me? Is my lease being up in a few days? No response. Asked for the underwriter's contact information. No response. Then he just provides his number. Of which he would not take my call. Went to Chase Bank and it was completed in 24 hours. Shockingly, the paperwork, license, registration worked wonderfully for them. Thanks Chase!
I will do everything possible to ensure anyone I know or can reach by review does not fall into the Jeremy Odom Rate Genius trap.
Bottom Line: No, I would not recommend this to a friend
Company Response from rateGenius, Inc
Aug 8, 2019
Hi Joni, thank you for your review. We're committed to providing our customers with an excellent overall experience, so we're disappointed to hear that yours was anything less than perfect. Certain members of our lender network are more selective than others in their preference for document submissions. In addition to crisp and clear items, some also require that the registration must be valid for at least 60 days. Our attempts to complete the refinance focused on this aspect. Nevertheless, we did notice that there was a lot of back and forth in your case, and we know that's frustrating. We'll relay this feedback internally to identify ways that we can be more accessible and return calls more expediently. We sincerely apologize for any inconvenience, stress, or confusion that we may have caused. Thank you again for your review! We're so glad that you were able to find a better loan option, even if it wasn't with us, and we hope to have another opportunity to earn your business in the future.