What is Relief Wrap?

With four steady or pulsating massage settings, two heat settings, a nine-foot long cord, and a digital LED controller, Relief Wrap promises to fully cover your shoulders and your back to soothe away tension and reduce soreness.

Relief Wrap claims to accomplish this by stimulating blood flow and improving circulation, which can reduce swelling, promote relaxation and stress relief, and decrease joint discomfort.

On the outside, Relief Wrap’s soft micro plush cover is machine washable and features a magnetic clasp and weighted edges to provide a snug fit from your shoulders to your waist. You’ll also find a two-hour auto-off feature for safety.

Undoubtedly, Relief Wrap seems to deliver some useful features that might reasonably help you relax and de-stress. But will it really provide you with a spa-like experience? In the end, are there other options that might deliver a better value?

Let’s start answering all your questions by discussing the basics.

How Does Heat & Vibration Help Your Neck, Shoulders, & Back Pain?

There are two parts to this equation: 1) The cause of neck, shoulder, and back discomfort and 2) how to find effective relief. We’ll break each of these down here.

What Causes Neck, Shoulder, & Back Pain?

If you’re stressed, or even if you have poor posture at work, this can cause the muscles in your neck, shoulders, and back to remain tense for long periods of time, resulting in stiffness. If prolonged, this stiffness can eventually lead to pain.

Now, pain is your body’s way of telling you that something’s wrong, so it’s always a side effect of an underlying condition—not a condition itself.

This means that there can be thousands of different causes of shoulder, neck, and back pain, including poor sleeping habits, physical trauma, the normal aging process, medical conditions like slipped discs or arthritis, and much more.

Is there anything you can do to address this tension and pain?

Can You Expect Relief with Heat & Vibration?

When it comes down to it, neck, shoulder, and back tension are usually caused by your body's stress response.

As such, stress reduction techniques such as meditation, focusing on what’s really important, getting plenty of exercise, and eating a healthy diet might go a long way toward reducing your muscle tension.

Additionally, you can correct your posture at work by sitting with your shoulder blades together, tucking in your chin, and adjusting your workstation. Choosing a sit-stand desk like Varidesk could even help, as long as it’s implemented properly.

Physically massaging muscles can also help release tension by improving circulation and reducing stress, whether performed by a professional or by yourself.

Vibration massage (similar to what’s provided by Relief Wrap) may provide some relief, although there doesn’t seem to be as much clinical evidence supporting its efficacy for improved circulation as mechanical massage.

Similar to mechanical massage, heat therapy can penetrate muscles, dilate blood vessels, and boost circulation. It can also decrease pain signal transmission to the brain and help stretch soft tissues.

For maximum benefits, Spine Health recommends products that produce “warm” heat (enough to penetrate the muscle, but not enough to burn skin), and that deliver consistent heat over a period of time.

Does Relief Wrap Have Any Competition?

Penetrating heat can be achieved using hot water bottles, electric heating pads, heated gel packs, wraps, and even hot baths or sauna sessions. Obviously, these won’t provide the additional vibration massage provided by Relief Wrap, but if heat is your main goal, they could work just as well.

The good news is that if you’re looking for a wrap that functions very similar to Relief Wrap (heat and vibration), you have a handful of options, including the Homedics Comfort Pro Neck and Shoulder Massager and the Sunbeam Massaging XL Renue Heat Therapy.

Moving outside of essentially identical products to Relief Wrap, you’ll find heat and vibration wraps and pads in all different shapes, size, and configurations, many of which also feature adjustable settings.

A lot of these will be available locally, too, potentially saving you a decent chunk of change in S&H charges (more next).

How does Relief Wrap compare to the competition from a price perspective?

How Much Does Relief Wrap Cost?

Available in blue, burgundy, or tan, one Relief Wrap will cost you $39.99 plus $9.99 S&H. You can purchase a second during checkout for an additional $9.99 S&H.

Comparatively, you’ll find the two options above priced between $50 and $60, while other heat and vibration wraps with meaningfully different designs can be found for as little as $20.

OnTel Products Corp provides a 60-day money back guarantee on all Relief Wrap purchases, less S&H charges. This means that if you purchase the BOGO option, you could lose 50% (or more) of your refund in shipping fees.

Still feel like requesting a refund? OnTel’s customer service department can be reached at 844-662-7215.

Should you go ahead and place your order? We’ll get to that in just a second, but let’s first, talk about OnTel’s online customer reputation.

What Do We Know About Relief Wrap’s Manufacturer?

Although Relief Wrap was too new for any online customer feedback at the time of our research, we’ve written about many of OnTel Corporation’s other popular products before, including Foot Angel, Big Vision Eyewear, Simply Straight Brush, and Furniture Feet.

Like those from most other ASOTV manufacturers, these products typically come with 2-star average ratings or lower, with common complaints referencing lower quality than expected and less-than-stellar customer service.

Obviously, there’s no way to estimate if you can expect the same with Relief Wrap. But we’re here to provide the information and leave the final decision up to you.

Speaking of which, let’s go ahead and wrap things up.

How Can You Decide If Relief Wrap Is Right for You?

If you’re stressed, it can lead to muscle tension and pain, which can then lead to more stress. One giant feedback loop of discomfort.

If you’re looking to achieve some relief using heat therapy and vibrational massage, how should you go about choosing a product like Relief Wrap? We’d recommend keeping the following three points in mind:

1. Coverage Area: Do you need the heat and vibration applied to your lower back, just your shoulders and neck, or a combination of all three? What about other areas, like elbows, knees, and ankles?

Often, highly specialized products like Relief Wrap provide the largest amount of coverage, but aren't very flexible outside of their intended purpose. And while the front clasp and weighted edges might help keep it in place, its one-size-fits-all design could make it impractical for especially small or large individuals.

With Relief Wrap’s nine-foot cord, you’ll be able to use it in most places around the house, but you’ll still be somewhat limited.

To help ensure you’re making the right purchase, start the process by thinking about where it’ll be used.

2. What’s Causing Your Pain? While heat and vibration can be effective for reducing mild to moderate muscle pain and tension, there’s less chance that it’ll provide relief for non-muscular issues, such as slipped discs, pinched nerves, sciatica, and so forth.

3. Have You Talked With Your Doctor? Sure, paying for a physician’s visit will add to your overall expenses, but it can also help ensure you’re getting the most value for your money. What do we mean?

Recurring back, neck, or shoulder tension or pain isn’t something you should take lightly, and talking with your doctor can be one of the most efficient ways of diagnosing your condition and finding a solution—whether or not this includes heat and vibration devices like Relief Wrap.

If you feel like rolling the dice on Relief Wrap, it’s positive that OnTel provides a solid 60-day refund policy, but you’ll lose a meaningful amount of money in S&H charges if you’re dissatisfied.

If we were experiencing back, shoulder, or neck tension or pain and shopping for a heated vibration pad, this alone might make us browse the aisles at local stores before placing our Relief Wrap order.

What did you decide? If you purchased Relief Wrap, be sure to tell us about your experience by writing a review below!

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3 Consumer Reviews for Relief Wrap

Average Consumer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 0 1 star:  3
Bottom Line: 0% would recommend it to a friend
Showing 1-3 of 3
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  • 6 out 6 people found this review helpful

    Completely useless

    I bought mine at CVS, so non-delivery was not the issue. Box says "Relief for Shoulders, Neck & Back." The picture shows heat radiating along the full perimeter of the wrap. I could not feel the heat at all, even at high setting. The vibrating massage was in the middle of the back and didn't touch the areas that would need it more - neck, shoulders, and lower back. I returned it to CVS the next day. It was completely useless.

    Bottom Line: No, I would not recommend this to a friend

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  • 38 out 42 people found this review helpful

    Relief Wrap sucks

    • Texas,
    • Mar 22, 2017
    • Verified Reviewer

    My mother ordered this product on December 6, 2016, and has yet to receive it. I spoke with Customer Service today (March 17, 2017) to voice my complaint and they told me the same thing they previously told to her, "the product is on back order and will be available in their warehouse in 3-6 weeks."

    She's made multiple calls prior to today and was always referred to a supervisor with no resolve other than a complimentary wrap when the order arrives. In addition, she was told that she would be on top of the list for shipment when the product arrived. I canceled the order because she's been more than patient and hopeful that they had a better answer.

    Your website provided another company with a similar product, Sunbeam Massaging XL Renue Heat Therapy. They're a reputable company that's been in business for a long time; therefore, we're going with them. Moving forward, we will do more research prior to purchasing new products. Thank you very much and have a great day!

    Bottom Line: No, I would not recommend this to a friend

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  • 42 out 43 people found this review helpful


    • St. Cloud, Florida,
    • Feb 25, 2017
    • Verified Reviewer

    When we ordered this, I checked to buy one in blue and one in burgundy. Then the order doubled in both colors since I had checked to pay separate shipping for a second one. I was unable to cancel the transaction and was charged for it four items.

    We ordered this at the beginning of February in order to get it by Valentine's Day. It still has not arrived yet, and this is February 22nd. They only confirmed the order with a "no reply" address.

    I am thinking that I am out my money at this point.

    Bottom Line: No, I would not recommend this to a friend

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