About Resolute Property Tax Solutions

By Derek Lakin
Published on: Jun 25, 2018

Based out of Dallas, TX and in business since 2010, Resolute Property Tax Solutions promises to help customers save time and money on property taxes by obtaining the lowest assessed values, whether for commercial or residential.

This includes a detailed analysis of your property by a team of experienced, knowledgeable Property Tax Consultants, filing the appropriate paperwork, and meeting with the Appraisal District to negotiate a lower tax valuation.

And according to their website, all of this is performed at no upfront cost to you. If they don’t reduce your valuation you pay nothing; if they do, you’ll simply pay them a portion of the savings.

Combined, Resolute advertises they’ve reduced property taxes on more than 40,000 properties across more than 10 Texas counties since opening their doors. And based on their single closed complaint and A+ Better Business Bureau rating, it seems that most of these customers have been pleased with the results.

Does this necessarily mean they’re the right property tax resolution company for you? Let’s start by zooming in and taking a closer look at how their process works.

How Does Resolute Property Tax’s Service Work?

The Basics of Texas Property Tax Valuation

According to the Texas Comptroller website, “local governments set tax rates and collect property taxes that are used to provide local services including schools, streets and roads, police and fire protection,” and other services like hospitals and water districts.

To determine the amount of taxes that should be assessed each year, the responsible local authority (known as an Appraisal District) will assign each residential or commercial property a value, which is known as an ad valorem tax.

However, according to the Resolute website, these Districts don’t employ enough manpower to thoroughly comb through the data and ensure you’re receiving the most accurate numbers, so their software will automatically generate an estimation using something known as Mass Appraisal.

If a property owner feels that their valuations were assessed too high, they can file a formal appeal with the Appraisal District, which then requires them to gather the appropriate documentation and plead their case in front of the board. Obviously, not everyone has the time or expertise to undergo this process, which is where a company such as Resolute comes in.

The Resolute Property Tax Protest Process

According to their website, Resolute’s all-in-one service is about providing their customers with efficient, thorough convenience.

After registering on their website or over the phone in less than three minutes, Resolute will assign a dedicated expert consultant who will ultimately file a protest on your behalf. You can contact them at any point throughout the process.

Important: Currently, the company only works with appraisal districts in Bexar, Collin, Dallas, Denton, Fort Bend, Galveston, Harris, Montgomery, Tarrant, and Travis counties. If you don’t see yours listed here, the company encourages you to reach out and learn if they’re able to represent you.

Beforehand, they’ll “use state-of-the-art software,” their “broad access to data and evidence tools,” and their “deep knowledge of appraisal and valuation methods,” to create an accurate assessment of your property's true market value.

If related to a commercial property, the hearing evidence is created by a full-time property tax consultant with 10+ years of commercial valuation experience.

Then, when the time comes, they’ll present the information to the appraisal district—including many of the appraisers with whom Resolute’s agents work with on an everyday basis—in an “efficient, effective way.”

According to their website, the goal is to settle the account in the informal hearing, although they emphasize they won’t “settle for any value that does not seem to fit.” This could take as little as five minutes or as long as an hour, and if nothing is resolved, an Appraisal Review Board hearing will have to be scheduled for another time.

Once your Resolute account is created, perpetuity contracts can be signed via e-signature and payments can be processed online. This means the company can continue representing you each year without having to sign new contracts. They can also handle as many property protests as you would like.

How Much Does Resolute Property Tax Solutions Cost?

If they don’t achieve a lower valuation for you, Resolute’s services are completely free, with no startup costs and no hidden fees.

On the other hand, they charge residential property owners 40% of the realized tax savings or $0.40 of every dollar they save you. This means that if you saved $1,000 on your tax payments because of Resolute’s services, you’d pay them $400 as a fee.

Commission percentages can vary for commercial properties, so the company recommends giving them a call to determine an appropriate amount. To do so, you can call each of the company’s branches at:

  • Dallas / Ft. Worth: (972) 674-3889
  • Houston: (713) 715-1819
  • Austin: (512) 582-7400

Alternately, you can send an email to info@resolutepts.com.

According to their terms, refunds are only given if “there is a miscalculation in tax savings or a services yielding payment are rendered that are not contractual.”

Resolute Property Tax Solutions Customer Reviews

Between Google and Yelp, we encountered more than 70 customer reviews for Resolute Property Tax Solutions at the time of our research, who had given the company an average rating of about 4.5 stars.

Common compliments referenced reduction in appraisal valuations (and related tax assessments), ease of use, time saved, competitive pricing, and great customer support.

The only complaints with details referenced a meager return on investment, as well as no representation in their county. A company representative responded in each instance.

How to Choose a Property Tax Protest Company Like Resolute

Writing for The Texas Tribune, Ross Ramsey reports that “anguish over property taxes is at or near the top of the list” of most people’s minds when writing to their state politicians. But since the Texas Constitution mandates that their value is assessed locally—not by the state, the governor, or the legislature—there’s not a whole lot that can be done.

As a result, protesting annual tax assessments is extraordinarily common in the state. In fact, the Austin American-Statesmen indicates more than 126,000 protests were filed in Travis County in 2017 alone, who saw a median reduction of about $18K on their market valuations.

And of those who filed protests, more than 70% worked with an agent like Resolute to represent them. But how can you decide beforehand if they’re the best solution for your needs?

As when choosing an IRS tax relief company, you’ll want to start out considering how much you owe. For example, if your valuation only went up $5K and resulted in a few dollars increase to your tax assessment, hiring a company like Resolute (or even filing a protest yourself) might not provide a lot of value for the time, effort, and (potentially) money involved.

From there, you’ll want to evaluate the property tax relief company similar to any other business by looking at how long they’ve been operating, their online customer feedback (including personal recommendations from friends and family), as well as their Better Business Bureau rating.

How does all of this line up for Resolute?

Our Bottom Line on Resolute Property Tax Solutions

Between their nearly decade in business and mostly positive online customer feedback, it seems like the vast majority who hire Resolute are satisfied with the results they achieve. As such, this could be a good indication of what you’ll experience.

Just keep in mind that their 40% fee of the realized tax savings (if successful) isn't exactly inexpensive, so be sure to shop around as you would with any other product or service before signing on the dotted line. And if you have some extra time and a willingness to learn something new, you might even be able to successfully protest your property taxes without spending any money at all.

» See Also: A Comprehensive Guide to Second Mortgages

Read 12 Resolute Property Tax Solutions Customer Reviews and Complaints

Write a Review
Average Customer Rating: 4.5
Rating Snapshot:
5 star: 10 4 star: 0 3 star: 1 2 star: 0 1 star:  1
Bottom Line: 83% would recommend it to a friend
Showing 1-11 of 12
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  • Multiple Business, Rental and Personal residences

    • By Don K.,
    • Texas,
    • Jan 29, 2020
    • Verified Reviewer

    Been with this tax reduction company since 2010. USUALLY, I have had positive results and reductions in my property taxes each year. While there have been a few anomalies and smaller properties with larger tax bills, with no real justifiable explanation, for the most part, results have bee worth the effort. I WOULD like to be able to tweak about 3 properties (commercial and rental) that STILL need to be treated more fairly by close by comparables. HOPEFULLY that will happen this year...

    Bottom Line: Yes, I would recommend this to a friend

  • Satisfied customer

    • By William M.,
    • Houston, TX,
    • Jan 13, 2020
    • Verified Reviewer

    Resolute Property has successfully reduced my property tax several times in the past 4 years. They are very responsive to customer requests unlike other property protest companies I have used before in Houston. I am completely satisfied with the results I have received from Resolute’s protests and would highly recommend them to anyone.

    Bottom Line: Yes, I would recommend this to a friend

  • Good and reliable service

    • By Helio H.,
    • San Antonio, TX,
    • Dec 11, 2019
    • Verified Reviewer

    For the last 3 years, I have received excellent service generating savings in all my properties.

    Bottom Line: Yes, I would recommend this to a friend

  • Excellent service - no risk

    • By Beverly S.,
    • Fort Worth, TX,
    • Nov 16, 2019
    • Verified Reviewer

    I have used a property tax professional at work, but did not realize there are companies that worked with residential properties. I was very happy to find Resolute Property Tax Professionals. There is no risk to use their service, as they charge only a percentage of the amount they save you on your taxes. They filed the protests in a timely manner. They communicated with me on both the properties they were able to reduce the assessment, and the property that did not have a successful protest. The invoice was sent both via email and snail mail, and I was able to choose to pay either online on via mail.

    Bottom Line: Yes, I would recommend this to a friend

  • Great company

    • By Judith W.,
    • Richardson, TX,
    • Nov 13, 2019
    • Verified Reviewer

    This company is real. It works easily if you get information to them. They really helped me save this last time. I want to keep them for every year. If they don't get it lowered they don't charge you anything.

    Bottom Line: Yes, I would recommend this to a friend

  • Property Tax Estimate

    • By Thuy N.,
    • 821 Sansome Dr,
    • Nov 12, 2019
    • Verified Reviewer

    So far I recommended Resolute to more than 5 friends and family members. The only one thing that I would like to suggest is that after we sign the contract with Resolute, the Tarrant County will send Resolute the Estimate (usually around March - April of each year) and not a copy to homeowner anymore. We would like to have a copy of it and I did request for it but not getting one from Resolute. It's not that we don't trust your company's honesty but we would like to have all paperwork in file knowing how much Resolute would save us.

    Thank you.

    Bottom Line: Yes, I would recommend this to a friend

  • Best in business

    • By Brian S.,
    • Flower Mound, TX,
    • Oct 16, 2019
    • Verified Reviewer

    Have had these guys for several years now and they get the job done!

    They only charge what they save you and if they can't save you money, you don't owe them anything. Everybody else has gone to a flat fee-based service whether they help you are not...this speaks volumes.

    Bottom Line: Yes, I would recommend this to a friend

  • Amazing company

    • By Aqunita B.,
    • Houston, TX,
    • Oct 14, 2019
    • Verified Reviewer

    As a new homeowner, I felt overwhelmed with the things that come with a home. My cousin recommended this company to me. It's nice that if they can't save me money on my property taxes I'm not charged. This past year they were able to save me a good amount and it was well worth the amount they charged me.

    Bottom Line: Yes, I would recommend this to a friend

  • Great support

    • By Richard K.,
    • Fort Worth, TX,
    • Sep 19, 2019
    • Verified Reviewer

    Resolute was able to reduce my property tax by over $500 without me lifting a finger. They represented me perfectly! They told me what they were going to do and they did it. It was a seamless process.

    Bottom Line: Yes, I would recommend this to a friend

  • Very knowledgeable

    • By David M.,
    • Dallas, TX,
    • Apr 24, 2019
    • Verified Reviewer

    Prior to signing up, I called and spoke with someone about the process. I've never used a company like this before, but am pleased with the process and results. They saved me a considerable amount.

    Bottom Line: Yes, I would recommend this to a friend

  • Updated review

    Problem resolved

    • By Phillip L.,
    • Texas,
    • Apr 12, 2019
    • Verified Reviewer

    Had a problem and problem is now resolved.

    Bottom Line: No, I would not recommend this to a friend

    • Previous review
    • Apr 6, 2019

    Do not use

    They have had my house for a couple of years and made no progress. I received my new values on April 1st from HCAD. They went up dramatically, so wanted to try any other company. They told me, sorry, it is too late to cancel this year. The deadline was March 31st (two days ago). I asked for a manager and they would not get on the phone.

    (read moreread less...)

Showing 1-11 of 12

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