This is relative to a most substantial Ring 2 "safety awareness" issue. Although I adhered to Ring Neighbors' Community Guidelines, when I submitted the following via "Ring Neighborhood", it was deleted by Ring. I responded via Ring's "protocol." Again, Ring refused to post the truth.
With 30 Ring 2s using Spectrum wifi (400 down & 20 up) & 4 high-power range extenders properly functioning, someone sneaked by minimum of 8 Ring 2s twice in succession. Rings were installed by ADT in various locations & angles. Sequential times were indicated within Ring history videos on other 22 Rings. All Rings had almost 100% battery charges. Only ADT, Ring, & I have access to my security/surveillance systems. I am only one to have access to my ipad which is dedicated for use with my security/surveillance systems. When I was approaching my residence after having run errands (My ipad was with me.), I saw someone crouched very closely to ground in "frog-like" position while rapidly moving legs below Ring's detection points. None of 8 referenced Rings captured any videos during time when I witnessed person's activities. This is similar to children running through long jump rope with rope never touching children.
When I called Ring to ask why my post had been deleted, I was told that it must have been "flagged" and removed for review of which I would be receiving an email concerning this matter.
When I received the "standard flagging/review" email, because it indicated that I could email a response, I submitted the following.
Yes../An EXTREME error was made in removal of my post which is a MOST important SAFETY issue confirming a previous "neighborhood" post stating that people were able to avoid person's Ring cameras. My post was most factual & professionally stated in confirmation of what I saw that occurred in how someone avoided 8 of my 30 Ring 2 cameras in total mid-day sunlight.
People do not need to have a false sense of security relative to Ring cameras when someone was able to avoid 8 of my Ring 2 cameras in the MOST truthful manner in which I described what I witnessed. Additionally, remember that all of my technological components were properly functioning with plenty of "technological power" behind them to function as they should function relative to my 30 Ring 2 cameras. Furthermore, all of my Ring 2s were professionally purchased/installed/etc. via ADT.
Censorship of the truth relative to this MOST important safety issue should neverrrrr occur when people's lives/property are in jeopardy!!!!!!
Consequently, truth in advertising/usage/safety/etc. MUST be of the UTMOST importance. Your research & development areas should learn from the situation I witnessed & accurately described to begin immediate improvements. I have zero reason to lie/exaggerate/etc....
Again, my truthful post concerning a tremendous safety issue for all Ring 2 owners everywhere was denied as indicated within their email below.
We've reviewed your post, and we feel that it's not quite right for Neighbors. We need to ensure that posts focus on issues that affect the entire neighborhood so everyone can benefit from local crime and safety.
I am sorry to hear that you are experiencing issues with your device's motion detection. I am not qualified to provide any technical support, however we have a dedicated staff that will work tirelessly to make sure you are satisfied. If you need help, our support department is available 24/7 at ring.com or for immediate assistance, please give us a call at 800-656-1918.
We hope you understand our decision and continue to engage with your neighbors in an effort to create a safer environment for your local community.
The Neighbors Team
Via this email, it appears that Ring is...
- Too confident that their product is flawless.
- Not completely familiar with all of their neighborhood posting guidelines regarding safety issues.
- Not concerned with giving everyone a false sense of security when depending on Ring 2s.
- Oblivious to essential research and development initiatives.
- Telling me that I have a technical issue which is not accurate...All of my cameras are set on the most frequent motion detection as well as the farthest distance.
- Telling me that I need Ring support which is also incorrect.
With my 30 Ring 2s and required components for them to function at my residence, I have invested a minimum of approximately $10,000 exclusive of monthly/annual Ring, ADT, and Spectrum and other requirements.
This entire example is NOT worthy of a truly conscience business whose primary goal is to provide its customers with properly functioning safety and surveillance equipment which was purchased to protect lives/properties.
Additionally, because there is only one other person living at my residence, based on evidence and Ring 2 videos, there is extremely huge indication that he learned to "trick" my Ring 2s within the first 24 to 48 hours after their installations.
Bottom Line: No, I would not recommend this to a friend