I am a customer with Rise. I was put on a deferment program due to COVID until June 12. However, Rise reported me to credit bureaus on June 1st and my credit score has now dropped 50 points. I have emailed and called so many times and have been told I am waiting on corporate to review. We were set to close on a new home this month. We have worked so hard to fix our credit and we did, then you all sent this to the credit bureau while I’m on a pandemic deferment! This has turned our family upside down and I may end up in a divorce over this! We built right beside my elderly father-in-law so that we can take care of him, and now we cannot close on the loan. This has to be deleted immediately, please. Why, why would y’all report this while I have a deferment in place? Why will NO ONE call me back or return my emails? I started researching and see that many have had to file with public customer complaint avenues and even hire lawyers. I have my documentation that I am on deferment until June 12th. I don’t have 30 days to wait for y’all to fix this or we will lose a lot of earnest money, but worse the ability to complete the purchase of the home we have been building. It has been hard enough due to the pandemic and how it has affected us financially. But we had worked hard to get where we needed to be finally, and we have a payment set for June 12th to pay the loan balance off. I’m not in default. I’m not late. I haven’t been sent to collections. Nothing! I am in a Rise agreement of deferment. Please help me.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend