Roman ED Reviews

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Roman ED

Overall Rating

3.1

53 Customer Reviews

Summary

Roman is a telemedicine company that offers name brand and generic erectile dysfunction medications, shipped directly to your door. Learn more about how Roman works, as well as the safety and efficacy of their products.

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Customer Reviews

3.1 Stars out of 53 Reviews
5 Star:49% 4 Star:0% 3 Star:1% 2 Star:9% 1 Star:39%
47% Recommend This Company
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Posted on Jul 31, 2019

Fast shipping

By Kris B., Washington, Verified Reviewer

Ordered on Wednesday night, got pills Monday night. Transaction was very easy and smooth. I haven't tried pills yet but once I do I'll leave my review on that part. I read a lot of "it's a SCAM" reviews and it's absolutely not.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Roman Health

Feb 28, 2020

Thanks for the support! Can't wait for your follow up review.

Helpful Review? 11 People Have Voted

Posted on Dec 28, 2019

Works!

By T L., California, Verified Reviewer

I have been having some problems getting my friend up during our special times. Was very skeptical at first but I gave it a chance, I feel more confident in myself and I know I can please my wife when I want too. The brand I chose was Roman as I did the most research on it. Made me feel normal again. Give it a shot!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Roman Health

Feb 28, 2020

Thanks for the support! Here to help any time you need us.

Helpful Review? 4 People Have Voted

Posted on Jul 7, 2020

Extremely fast service and friendly customer service

By Miguel G., Jacksonville, FL, Verified Reviewer

I had ordered through Roman twice and they have been great. As a matter of fact, yesterday was my birthday and I had placed an order and the system duplicated the billing. I contacted customer service and they shipped my medication and gave me a full refund without hassle because of the double billing that accidentally happened. The shipping is fast and the products they sell are good, especially the hair and nail products. I got to give Roman 2 thumps up on service and a 5-star overall rating for great service, inexpensive medication, and good products overall.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast service

Good products

Great customer support

No “cons” were specified in this review

Posted on May 14, 2021

A year plus

By Phillip S., Crystal Lake, IL, Verified Reviewer

I've been using Roman for about 2 years, for ED. They do what they say they are going to do, works for me. Doctor and customer service are competent.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service is good

Prices are fair

No “cons” were specified in this review

Posted on Mar 25, 2019

Efficient but expensive

By Edward M., Rhode Island, Verified Reviewer

I was very impressed with the efficiency of the process. I filled out the form and was called by one of Roman's doctors the next day. He was helpful and did ask some questions to make sure the medication was appropriate for my situation. I received the medication within 2 days. It came in the form of individually wrapped dosages. The cost was $72 for 12 doses. There-in lies the rub. That turns out to be quite expensive.

I subsequently spoke with my own doctor who provided a prescription which I filled at a local Walmart with a coupon I obtained from GoodRX. By doing it this way, I was able to get 30 doses at approximately 1//2 the cost. Also, be aware that Roman automatically signs you up for auto-refill, which is cumbersome to cancel. You need to really look for it in FAQs in order to find out how to do it - It is not obvious.

Bottom line: While Roman is very convenient, if you work with your own doctor you can save a lot of money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Roman Health

May 15, 2019

Hi E, thanks for taking the time to leave this honest review. We're working hard to offer the most competitive prices that we are able, but we certainly understand your decision making in this situation. We've added some account credit if you ever decide to return to Roman for treatment, thanks again for your thoughts - we're here if you need us.

- Mike from Roman

Helpful Review? 26 People Have Voted

Posted on Sep 14, 2018

Awaiting a resolution

By I A., Chicago, IL, Verified Reviewer

I am currently awaiting a resolution.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 19 People Have Voted

Posted on Nov 24, 2018

Save your money

By Jack W., USA, Verified Reviewer

Ask your real doctor what you need, then buy it from Canada, India, or China, You'll save a bundle over Roman.

Bottom Line: No, I would not recommend this to a friend

Company Response from Roman Health

Jan 31, 2019

Hi Jack, this is Mike with the Ro Care Team. Roman has real doctors. For real! The Roman physician who treats you is licensed in your state. We'd love to continue the conversation, if you're up for it. Feel free to email us at care@ro.co. Thanks!

Helpful Review? 14 People Have Voted

Posted on Jun 11, 2019

Easy to get started - SLOW SHIPPING!

By Michael A., Oregon, Verified Reviewer

I found starting up the process with Roman simple and effective. Cost is not the best but it is reasonable. The BIGGEST downside is they claim to use 2-day shipping. It normally takes 7-10 business days to get my order for some reason. So if you do use this service, make sure you reorder well before you run out of your current inventory!

Customer service...almost seems to be non-existent unless they are taking your credit card information.

Bottom Line: No, I would not recommend this to a friend

Company Response from Roman Health

Jun 26, 2019

Hi there, this is Mike - I'm the Community Manager here at Roman. Thanks so much for taking the time to share your thoughts. I apologize for any delay you might have experienced - we do offer free 2-day shipping but aren't able to if we're shipping to a PO Box. Is that the case with your address? Either way, I'd love to touch base through email to ensure your account is accurate and there hasn't been a miscommunication in any way. Would you mind messaging me privately here or at care@ro.co with the subject ATTN: MIKE? I'm eager to investigate your shipping issues and get them straightened out for you. Looking forward to connecting, thanks again for the feedback.

Best,

Mike

PS - our customer service agents typically respond to emails within 3 hours. We're also available by phone M-F 9:30-5 ET at (888) 798-8686. Please don't hesitate to reach out on those channels if you're ever in need - we're here to help.

Helpful Review? 14 People Have Voted

Posted on Apr 25, 2020

Update

By M V., Kailua Kona, HI, Verified Reviewer

Company is attempting to reimburse me and get a product to me that works.

Bottom Line: No, I would not recommend this to a friend

Posted on Jun 15, 2021

So far unimpressed

By David R., Virginia, Verified Reviewer

Thought I’d try Roman because of the quick and free shipping. I understand my state requires a phone visit with the doctor, website says the doc will contact me within 24 hours, but the only contact from the doc was a message on my account that said he tried to call. I never missed a call and was checking status periodically throughout the day. I call BS! Seems like the doc didn’t feel like working and bought himself more time since he allegedly reached out within 24 hours like they stated. Convenient that the message came 10 minutes before quitting time.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Doc

Posted on Jul 31, 2018

Edit

By Aaron, Verified Reviewer

To those making comments about my review, it is not illegal to perform telemedicine in Nebraska; it’s illegal to prescribe without actually talking to a doctor per Nebraska telemedicine laws. I was expecting a call from a doctor and instead just received the medication in my mail. I immediately canceled my service and reported them. Weird also how a lot of positive reviews on this site are from New York, the headquarters of Getroman. Hmmm...

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 27 People Have Voted
Showing 23-33 of 53

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