Read 42 Roto Sweep Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 1 2 star: 0 1 star:  41
Bottom Line: 2% would recommend it to a friend
Showing 12-22 of 42
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  • 22 out 22 people found this review helpful

    Shipping scam

    • Kinston, NC,
    • Nov 28, 2017
    • Verified Reviewer

    I have seen children's tool sweepers do a better job. Cheap material. Brushes on sweeper bent right out of the box. This is a shipping scam. It cost less than 2 bucks to ship this yet they charged $15.90 for poor quality packaging then later learned I could have ordered online and got the same for $7.95. So this sleazebag company makes money regardless! I will report them to the BBB and expect to get half my shipping back too. They should be ashamed! But greed has always driven the evil!

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 17 people found this review helpful

    Wasted my hard earned money

    I am so disappointed in this sweeper. It does not pick up and the brushes don’t work. The design is horrible; it is so light you have to push down on the handle.

    Bottom Line: No, I would not recommend this to a friend

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  • 21 out 21 people found this review helpful

    Very poor product

    I bought a Roto Sweep (actually two). I tried to cancel one but was not able to because I paid with PayPal.

    The Fuller Brush rep was terrible. I tried to cancel one, but she said it was not possible because I used PayPal. What a joke. She was condescending and rude. I got the Roto Sweep and tried it out. What junk. Poor quality materials. Also, the bug-like furniture brush is totally useless. Try to use it, squeeze too hard, and it falls apart.

    Again, don't waste your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 29 out 30 people found this review helpful

    Be especially cautious - don't use their website

    • Salt Lake City, UT,
    • Sep 25, 2017
    • Verified Reviewer

    I wish I could give this a no-star rating but the one star is as low as I could go.

    I was interested in the Roto Sweep when I saw it advertised on TV. I went to the site and started to fill out the information to purchase ONE. When I got near the end of the process, there was a page of additional things to buy and additional expenses. I decided it was not worth it and so I backtracked the pages and deleted all of the information I had put in the forms. I did not ever get to the button to complete the order and submit it.

    To my amazement a couple of days later I received an email telling me that they had received the order and were sending me two sets with two charges for shipping and handling, which totaled more than the purchase of the products.

    I called the company, and they assured me that could not happen and that I must have ordered two and completed all the request including hitting the submit. I assured her that was not the case. She said they had been sent and when I received them to call and they would take them back and refund my money.

    When they arrived, I called again and went over what had happened. The person gave me a return authorization and told me they would only refund the amount of the items and that I would have to ship them back at my expense ($17.00).

    I again said I didn't order them and I expected a full refund including shipping. She said that is not their policy, but they would refund the other. She indicated if I wanted them to consider the full refund I should enclose a letter explaining the situation. This I did.

    I received an email a few days later acknowledging they had received the items but only credited the amount of the items, not the shipping. I called and talked to them again, and they said it had to be referred to another area and they would have them contact me. Nothing.

    I have never had a company make an order before I had indicated and then doubled it. Seems like the old shell game to me.

    Bottom Line: No, I would not recommend this to a friend

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  • 26 out 26 people found this review helpful

    Roto Sweep

    • Virginia,
    • Sep 2, 2017
    • Verified Reviewer

    Dreadful company. I had the same experience. I ordered one and was charged for two. I called within a few hours, and they said two were shipped, and if I returned the item I had to pay for shipping. So cheap, and the brushes came bent.

    Zero stars. Beware.

    Bottom Line: No, I would not recommend this to a friend

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  • 29 out 31 people found this review helpful

    Dangerous

    I purchased from the TV ad that ran a while ago. I thought the Fuller Brush name was safe, so I did not worry.

    My wife and I noticed that the cat hair and human hair had stuck to the brushes and it was difficult for me to unravel it and clean it for her. When the brushes were dean, the unit seemed to work as well as can be expected for what it is.

    DANGEROUS. My wife called me today while I was at work and she said she nearly cut off a toe using the machine and blood was pouring out of what was left of her toe. As I understand her story, she was sweeping it back and forth in the kitchen and the handle came out of the sweeper at the end of the backstroke, and her immediate forward stroke with the handle hit her toe in open toe shoes.

    I asked her to bring me the handle and explain how it happened. I am an aerospace engineer and wanted to examine how the end of the handle could possibly this severe an injury. Examining the end of the handle told the whole story. They used very thin wall tuning which is bad enough, but the end of the shaft was cut off and left a very sharp edge. Anyone familiar with a machine punch can imagine an end cut at a bevel makes a very effective punch (or toe cutoff tool).

    This handle/sweeper interface is very poorly designed. The handle should not pull out of the sweeper with no effort whatsoever. They should have designed it with a hole in the shaft on the sweeper, and a spring loaded pin in the handle that locks it into the sweeper. It came out repeatedly when I was playing with it when it first arrived.

    I have never called a Personal Injury Attorney in my life, but am considering it for tomorrow.

    Recommendation: Inspect your handles and see if the end that goes in the sweeper has a very sharp edge. If so, file it down and/or make a plug for the end that no longer allows it to be an open tube (punch tool).

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 23 people found this review helpful

    Unsatisfactory

    This merchandise does not stand up to the Fuller Brush name. That's the only reason I ordered it.

    First of all, the brushes were bent on both wheels, and then it doesn't really work very well, mediocre. A Swiffer mop works 100% better. I am amazed that Fuller Brush would put something like this on the market. I used to always buy from Fuller Brush. However, I will be calling on Monday when their offices are open to get an authorization for a refund.

    The sweeper is made very cheaply, and I would not recommend it to anybody. Save your money. Also, I would expect to have my shipping and handling refunded as the product is not even remotely satisfactory.

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 23 people found this review helpful

    Rip off

    I received it, tried it out, but it just moved stuff around and picked up nothing. I called to get the code to return. On their return policy, it says free returns, but I had to pay to return it. So it cost me double. They kept their money to ship it to me and then I paid to send back.

    Bottom Line: No, I would not recommend this to a friend

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  • 25 out 25 people found this review helpful

    Very disappointed

    I have purchased Fuller Brush products for years.

    Based on my past experience with this brand, I purchased two Roto Sweepers to pick up debris on my tile floors on each floor of my house. However, this product doesn't pick up hair, cat hair or pretty much anything else. If my husband hadn't thrown away the box, I would return them. Instead, they are gathering dust in a closet.

    Bottom Line: No, I would not recommend this to a friend

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  • 34 out 34 people found this review helpful

    Fuller Roto Sweep - piece of junk

    I received this product on June 15, 2017. The brushes seized up, and the product stopped working by July 12, 2017. I called Fuller Brush for a refund or a new product and was told that the 30-day warranty starts on the day they ship the order, not when I receive the product and begin using it. They refused to refund my money.

    I did not even use this product every day. Not worth the money. Stay away from this piece of junk.

    Bottom Line: No, I would not recommend this to a friend

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  • 33 out 33 people found this review helpful

    Don't be tricked by them

    They are not ethical in their business dealings. I ordered the Toto Sweep on July 1, 2017, and received a confirmation number for the product. However, a week later I received another confirmation number, and my account was debited for two products.

    I called customer service and told them that I ordered one product and asked that one be canceled. They claimed that the products were shipped but when I checked the order status, they were not. I called a second time and spoke to a supervisor who repeated the same script verbatim. I told him that he needed to cancel one of the orders and he stated that even if I plan to return the product I have to call before doing so.

    I called a friend who told me that they are scammers because the reviews online are terrible. Don't be fooled! They are liars, deceptive and evil.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-22 of 42

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