Read 42 Roto Sweep Customer Reviews and Complaints (Page 4)

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Average Customer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 1 2 star: 0 1 star:  41
Bottom Line: 2% would recommend it to a friend
Showing 34-42 of 42
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  • 24 out 24 people found this review helpful

    Useless crap

    • Forest Hills, NY,
    • May 19, 2017
    • Verified Reviewer

    All the other reviewers are correct; it picks up NOTHINGIT. The hand held item they entice you to get by just paying shipping and handling (7 bucks ) is even crappier. I tried to use it to pick up crumbs from my coffee table (the instructions say to move it side to side), and all it does is move the crumbs from side to side, and not one single crumb gets inside the unit. How crumby can you get?

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 23 people found this review helpful

    Canceled, but sent and charged anyway

    • May 16, 2017
    • Verified Reviewer

    After several weeks of checking my order status and it remaining on back order, I saw the page had added an option to cancel the order. I did (twice). The page put a statement that a customer service rep would assist in this. A few days later I noticed the charge reappeared on my credit card, a few days after that the product arrived. When I called, I was told I would have to pay to return it, at which time they would refund the purchase price, but I'd lose the shipping and handling fee.

    It's cheap and depots anything it may pick up a few feet away.

    Don't purchase.

    Bottom Line: No, I would not recommend this to a friend

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  • 30 out 30 people found this review helpful

    Junk

    I just got this in the mail. It looks like a toy, seriously! You put it together as if it were a toy! It DOES NOT pick up but a couple of pieces of grass that my little dog tracks in. It does not pick up crumbs or little particles, and what small lint and dust it does pick up, as you roll it over the floor it catches on the tile grout and knocks the dirt tray open and knocks your particles out.

    It's literally junk! It is worth approximately $5. I would be returning and losing a total of $24 in shipping, so I'll just give it to my grand-daughter so she can "help mommy" clean. What a waste of $39!

    Bottom Line: No, I would not recommend this to a friend

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  • 34 out 34 people found this review helpful

    Roto Sweep

    Junk! Don't buy this product, it pushes dirt around. The crumb sweeper pushes the crumbs around.

    Both should be called pushers rather than sweepers. Shame on you Fuller Brush! How much did you pay the guy to give you a good review?

    Bottom Line: No, I would not recommend this to a friend

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  • 43 out 43 people found this review helpful

    Junk!

    • Merrill, WI,
    • Apr 30, 2017
    • Verified Reviewer

    I received this product last week. I took it out of the box and used it right away. I took it apart, put it back in the box and requested an RMA. It pushed the dust around, the side brushes barely turned. The product is cheaply made, and the handle is short. I am so disappointed. Fuller Brush used to be a quality product line. Not anymore. They should be embarrassed to have their name on this piece of junk.

    Bottom Line: No, I would not recommend this to a friend

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  • 47 out 47 people found this review helpful

    Horrible product! Totally inefficient and ineffective.

    It will pick up Cheerios but not grass, small pieces of paper, dust, etc. My broom can do all of that. Then, when I called customer service and asked to send it back, I was told I would have to pay shipping and will only be refunded the price of the product, not the first shipping cost. Thus, I am out $15 in shipping costs.

    Do not purchase this item. For all the "lightweight, no motor, etc." talk, it is not worthy of the $19.99 price! Fuller Brush has been around for a very long time, and it is a shame that they have produced such an unworthy product to carry their name.

    Bottom Line: No, I would not recommend this to a friend

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  • 46 out 47 people found this review helpful

    Don't order!

    • West Virginia,
    • Apr 27, 2017
    • Verified Reviewer

    I ordered a Roto Sweep, one with the little brush for furniture, etc.

    The cost was supposed to be $19.99 plus shipping and handling. I checked my account, and I was charged $85.72. When I called the customer service agent told me I had a big order, two of each and some kind of MILK! I replied telling him that wasn't so. I told him that the call continued asking me to buy stuff, so I hung up. Then he says if you hang up in the middle of an offer and you don't say "no," you may be charged for the items anyway.

    Oh my God. I tried to say no, but it would not take "no" for an answer. It's a scam! Don't order over the phone. I have not received it yet, but I will be sending it back.

    Bottom Line: No, I would not recommend this to a friend

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  • 41 out 42 people found this review helpful

    Save yourself the trouble and skip this

    I placed the order in late March on a Friday evening. Over the weekend I had a change of heart and canceled the following Monday or Tuesday. I was told it was canceled, and I checked my order status and never saw a pending order. I assumed it was canceled. Yesterday (mid-April) I received an email stating the order was sent. Odd, since I canceled it. I checked my bank account and would you know, they also charged me.

    Today I called and spent 30 minutes on hold before someone calling himself "George, agent J.O." answered. I called complaining, and he would continually put me on mute, not coming back until several moments of silence. I asked him if they recorded phone calls and if he could find my call. All he kept saying was that they had no records of my call. He never notated anything. I never heard anything being typed.

    I asked for a manager and "George, agent J.O." claimed he was the top ranking person there. I told him that I know someone was higher up than him and I wanted to speak to that person. He then said he would need to have them call me back. I asked when I would get that call. I was put on mute, and he came back after several moments of silence not answering my question. It took several times of asking him when I would get a call for him to say that it "might be today, might be tomorrow."

    It's a nightmare of a company, with people doing customer service who have no clue how to actually do customer service. Save your sanity.

    Bottom Line: No, I would not recommend this to a friend

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  • 149 out 159 people found this review helpful

    Highway robbery

    To see an item advertised for $19.95 and receive a "bonus" handheld sweeper as part of the deal, then during the ordering process you're presented the opportunity to get a second one "for the same price," only to get a final invoice for $86, is highway robbery to me.

    What happens is you are charged a $7.95 shipping and handling fee four times (once for each sweeper, and once for each hand-held unit), AND you get charged $19.95 for that "free" sweeper. Then the real kicker is you are charged $14 for a warranty that was never even mentioned during the sales presentation.

    So, doing the quick math, $20+$20+$8+$8+$8+$8+$14 equals $86, when you're led to believe that you will be paying $28 ($19.95 + $7.95).

    The most irritating part of the whole process is that you never know what your total price will be until after they have already charged your card without asking you if it is okay.

    Highway robbery, I tell you.

    Oh, and when I tried to cancel the order, I was asked for the "order number," which they never gave me. There was a confirmation number, (which is what I gave) but no order number. So, I don't know if I was successful in canceling or not.

    Do NOT buy anything from these crooks! It is highway robbery.

    Bottom Line: No, I would not recommend this to a friend

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