Rotorazer Saw Reviews

Impossible to return it as they will not give an RM number. We have called every day for 20 days. They say their systems are down and they cannot generate an RM number. The return phone number does not work, you have to be creative by calling the order number. We had to file a fraud case with Mastercard in order to get our money back. At any time they send an RM number we will ship back.

We have not yet used the saw so I can't comment on that. BUT, they sent me a letter and bill stating that I owed them $49.00. I sent a check to them with the bill in the envelope enclosed. I received a letter dated 2 weeks later stating I still owed them $49.00, it was overdue, if not paid they would report it to a collection agency and report it to a credit company which may result in a negative impact on my credit profile. My wife called the number on the letter and got NO help from them. All we wanted to know was do they have the check. I called 4 times with NO results. The answer I got was that they only cash the checks once a month and I should wait a couple more weeks. In the meantime according to the letter they may take action. They could not even tell me if they had the check and were holding it or if they never got it. Very POOR business practice.

Problem: The advertisement with the lady using the Rotorazer in competition with a man using a regular skill saw, is ridiculous. This is not the case. It takes so much more effort than what is shown.

The laser is unable to be seen in the daylight and, call me a fool, but I'm not using any saw at night.

It's just as cumbersome and heavy as a regular skill saw.

It's impossible to get ahold of the return department. I'm so disappointed because all I wanted was something to use for little craft projects.

I so seldom write poor reviews but this was a complete waste of my small retirement money. So, I will not give the product or the company a second chance. Don't waste your money.

The advertisement is deceiving as it makes it appear and says the saw handles any job but it only can do very small jobs before the blades need to be replaced, which can only be ordered through Rotorazor at $24.99 per set.

Good luck trying to reach customer service as the number provided is not answered and they do not respond to emails. I had to contact the sales team and demand to be connected to a person in customer service. I finally received a return authorization number, I had to pay shipping and contact them again with the tracking number, which again I cannot reach them to provide and get the refund. Horrible service!

I just opened the box and tried to use it and it won't come on! If you hit it with your hand on the side while holding the trigger, it tries to come on very little. And this happened right out of the box brand new, and now they want me to pay $20.00 shipping to replace it! That's just not right! What happened to quality control?

Very unhelpful when they were contacted. Unless you were under their year's warranty, you're out of luck. This is the second time I’ve gone to use the saw since buying. The blade was frozen and unable to remove. I spoke to a supervisor, Andrew, who said they could do nothing. I spent $137 - will never buy from them again. I tried to pay them to assist in fixing - they refused. I don’t recommend using this company!

I purchased it about six or seven years ago, no problems, except that it was larger than expected and it gave a kickback when you first start to saw. The one they advertise now looks smaller so you can use it with one hand, so I'm going to try it.

The saw itself is of low quality and I have been trying to return it and get a full refund for the past three days. Apparently, you have to call a number to be able to return it. Yesterday, I was on hold waiting for a customer service representative for almost two hours, and never got to talk to anyone. Today, I've been on hold for almost 30 minutes. This is absolutely ridiculous. DO NOT waste your time or money!

I bought this on Amazon.com FBA and 10 minutes into ripping tile from my shower the motor burnt out doing something they advertise it could do (rip out tile, grout, and plyboard). Luckily I did get it from Amazon FBA, so I returned it to Amazon and got a full refund with no problems. Only because of Amazon FBA's policy I got my money back from these guys as Amazon FBA holds money from FBA sellers for 60 days.

The tool was as useless as tits on a boar. I am pretty good dealing with slow play customer services, but I got nowhere with these cons. Please don't waste your money on this junk.

I received it as a gift from my wife and really had no use for the tool. I sent it back and have not been able to get a refund. Extremely long waits on the phone and then you get someone not helpful. I have waited 30 minutes on the phone as I write this and still have not talked to a person. Horrible customer service!

Does not cut deep enough. I wanted to cut through a 1/2" plyboard. I had scrap left after they redecked my roof and was using this to build a dog house. It wouldn't cut through plyboard, and I had to use my 7 and 1/2' circular saw. I had the saw set to max depth.

My wife bought it for a present and I hate that she did that because it is absolute junk! Totally useless for any kind of project. My grandsons' toy carpenter tools work better! Need I say more?

I ordered the Rotorazor for my Dad as a Christmas gift almost a month ago. When I tried to track it, I received a confirmation, but when I clicked on the site for the location I received, the following "Oops, there was an error, site no longer available." When I clicked on the site where I ordered from, I received a notice from the Better Business Bureau that this was a scam operation. BUYER BEWARE.

Thanks so much everyone! You just saved me some money, a lot of aggravation, and to tell you the truth, probably jail time, because I would not have handled all these issues very well. I used one that I found thrown in a box in the back of a basement I was cleaning out. I had to cut some pieces of wood so that they would fit in the barrel. It looked so much like a Dremel tool that I thought it must be able to blast through the junk wood. WRONG! When it jumped back at me during the cut, I thought I just didn't know how to use it properly since you have to keep one finger on one button while your other finger is on a separate button and you push down on the plate. I saw it on TV and thought I would spend the money and figure it out since it seemed to work so well on TV. I won't be going anywhere near this company after reading all the complaints. At least I know it wasn't just me!

We bought the products at separate times in 2015 as gifts, kept them in storage for a year, then sent them out on the appropriate occasion. Both Rotorazors failed within a day of initial use by different recipients.

Did you see the 70% Off adds late? I surmise they have to unload these products before people find out about them. We paid full load, which with accessories were $259.55 each.

I was charged double, and they still have not refunded my money. I will never order from Rotorazor, ever. It is not an honest company. So far, it is the worst experience I have ever had. I order online all the time, but not anymore.

Dear Rotorazer Saw Customer Service: My rating is -0.

On Tuesday, July 11, 2017 I made several attempts (over 7 calls) to get information about how to return this merchandise. The customer service line kept saying I was calling outside of normal business hours which is not a true statement. It is now 7:50am (10:50EST) and I have been calling since 10am EST (7am PST). I plan on reporting them to the BBB in Cali. The saw is junk, doesn't cut anything, is hot in your hands and dangerous.

The blades are poor, and the customer service team is missing in action. But if you want to order this SCAM of a product, someone is standing by quickly to take your money and you for a ride!

I need and plan to return this saw and the extra blades that I purchased. I am EXTREMELY dissatisfied with this product. This is poor customer service and I have sent two emails thus far as documentation. Sophia Minor.

I bought it over 60 days ago, was planning to use it on building an outdoor cabinet for outdoor kitchen, and finally came the time to start. I wanted to cut Hardi Plank for a trim, but the diamond blade would not even score the material. I tried the other blades, but they were no good either. When I ordered, I was also concerned with the depth of the cut. I was sold on the upgrade to the Platinum Model, which I was told would cut up to one-inch thick, but the blade extends to only 3/4 an inch only. Looks like I am out over $190 for an ugly paperweight.

When I tried to get a hold of customer service I was given three other numbers leading to a call center in China and a rep named Joe! When Joe indicated "maybe you were charged for the three free extra saw blades?" I said, "In USA, free means it does not cost anything," Joe hung up.

I've been a contractor for over 30 years, and in my experience, I've never used a more dangerous tool ( piece of crap) in my life, I'm lucky to still have a hand left after using it once.

You're better off buying a beaver to cut the wood.

And as far as customer service, they won't answer emails, and if you do get to talk to so called customer service agent (LOL), the only thing that they're trained in is hanging up on you.

I sure this will never be added to their wonderful glowing reviews.

You're forewarned. Run from this so called saw.

It is not as good as advertised, has limited cutting depth, and the "on" switch and lock lever pain in the focus! It is a lot of money for something to cut paneling.

There is not a "zero" on the ratings, or else that is what I would give.

I ordered my Rotorazer on 1/27/2017. For the first time using it today, 2/11/2017, I cut six inches of my metal overhang on my roof, which took me 18 minutes to cut. It now will not cut anymore. It's like the blade has completely dulled. At $24.95 for the blades, who can afford to replace them every six inches? I sure can't.

The Customer Service just told me that it was supposed to cut 1/2 inch metal when I called to return it. Then they told me that I have to pay $40.00 to send it back. What a big rip-off!

Beware of ordering one, as it is deceptive advertising as far as I am concerned. I will pay against my will to send this piece of junk back to Rotorazer. Just a note from a deceived consumer.

I purchased this tool for specialized woodworking and some tile work for my business. I have had the opportunity to use it twice and really feel it was a total waste of money.

The motor is clearly not very powerful, and I found it jammed too easily going thru any material. But the major issues are the ease of use and the ability to accurately use this tool. Due to the large skid plate on the bottom and very small alignment ports in it, you cannot accurately align the blade to the material you want to cut. Making it worse, you must simultaneously manipulate two switches with one hand (one to unlock the plate and the other to turn on power) while pushing down on the saw (against a stiff spring) to cut your material. It is very difficult to do, especially when trying to find and follow a line.

In both cases, I could not maintain adequate control to make an accurate cut. I might add that I have been using tools for over 30 years, and have the ability to very accurately cut very straight lines with conventional power tools. For this tool to be workable, they need to change the skid plate with one giving a full view of the blade during use, and to simplify the two switch configuration.

I would have given "0" stars if it was an option.

I don't know how the product works, but the customer service is horrible. The reps were nice enough, but their return policy is programmed, so there are no exceptions. Come on people! Stuff happens.

I bought this as a Christmas gift for my husband. I received the saw on November 23rd, and as Christmas is on December 25th, I was two days over the 30-day return window. There is no documentation in the box declaring this return policy, and now, they won't let me return it, even though on December 5th they changed the policy to 365 days. We're talking two weeks from the time I ordered to the time they extended the return policies. I understand the need for these, but the rigid constraints don't make for good customer service.

They did give me a 25% discount, but since I paid $245 for the thing with shipping, that's not much of a consolation. Won't be buying from or recommending this company. Ever.

I ordered this for my husband, he used it 2 times briefly, it worked great. It sat unused for 7 months, he went to use it to cut a plastic pipe and it would not turn on. So to me, it is a total waste of good money.

This is a piece of junk, it does not cut through thin sheet rock without getting a blade to complete the job. So you can forget commercial grade as mine broke while cutting carpet, burned right up and spit and sparked. I had to send it back and pay for shipping both ways otherwise, they would not give a refund.

They didn't even tell me they were holding it for me to pay the return shipping. When I called 2 months later to find out the status of my return, they said that they are waiting for me to pay the return shipping, like I should have known that and they were doing me a favor shipping me another one.

Their customer service is horrible, that is if you are diligent enough to continue until you reach them. The unit is very heavy. I do have small hands but I do a lot of work and this tool is hard to use.