Scentbird Reviews

I was billed immediately and didn't receive my scent for over a month. Then the next month I received the exact same scent that I ordered the first month that I did not order. And then the next month I didn't receive anything. I even received the tracking number and delivery date, but I never got it. And then the next month I got the perfume, and it was rancid, and I went through a whole lot of trouble because they have no phone number to call anyone. I went through a whole lot of trouble to email them, and they emailed me back, and then they asked me to email them back again. It was just a big pain, and then they finally told me that I could one-time-only choose another scent and placement, but they would charge me $5 to replace the rancid perfume.

Then the next month it was actually almost two months before I got my scent, and then I looked at the website and discovered that the reason why it was two months before I got my scent was because they skipped the previous scent that I wanted. I never got it, but they said that I did get it because there was a tracking number, while it doesn't matter because I didn't get it. And no, I didn't lose it or look in the wrong place or anything, and I just think that it's very unprofessional to not have a person to call and talk to.

When you want to get in touch with these people, it is very tedious and involves several emails back and forth for one single problem. It is too much trouble, and if you look closely at the website, it is not the real scent that it says it is. It is a scent that is a copy of the real thing. It says that on the small print under each scent that you choose. It says it is made to smell like that scent, but it is not the real thing. That is totally not worth it.

Bottom Line: No, I would not recommend this to a friend

I have had several issues with this company. My first "problem" was when I placed an order for an extra perfume outside of my monthly order.

They billed me for it but never sent it. I complained serval times and couldn't seem to get the customer service person to understand I got my monthly subscription but I didn't get the perfume I ordered in addition to.

I had to prove I was billed for this order and then they sent it. I canceled my subscription. Like a fool, I signed up again. Figured it was just a mistake. $14.95 a month is something I can handle and I like trying new scents. I started noticing my PayPal account getting charged $26.95 one month then the next month $29.95!

I emailed asking why the $26.95 when the subscription is supposed to be $14.95 and she asked me to show proof that I was billed this. I got busy with work and didn't send my proof for a couple days. Then they billed me again $29.95!

So I was livid. Sent both screen shots of my pay pal account showing both charges. I have yet to hear anything back. I totally feel scammed and over charged!

Who in their right mind would pay 30 bucks a month for a tiny sample perfume? Not me. I am very upset and feel like no one is trying to resolve this for me. I don't even know my order number to list as I never got one! I just saw that my PayPal account was billed.

Bottom Line: No, I would not recommend this to a friend

I ordered this and they charged my card but took three months to give me my first cologne, which was the wrong one by the way. Then, when I canceled the service, they still charged me for the next month, then proceed to charge me twice the month after that. Stay away, they're crooks.

Bottom Line: No, I would not recommend this to a friend

Before entering into any agreement with this company, please be aware of their terms and conditions, which they arbitrarily change with no notice to subscribers.

An employee of Scentbird charged $162.00 to my charge card without my consent. I never gave permission for this, and my bank is currently investigating the charge.

Scentbirds service is very slow, and their accessible terms and conditions are "iffy" at best. I have no idea how they got my new email address as I have NOT accessed their website since I changed my email address.

Bottom Line: No, I would not recommend this to a friend

Where do I begin? I received it as a gift from my wife and never received an initial email to begin my subscription. After some research, I found that they DO NOT have a phone number to call, and customer service (I use that term loosely) takes days to respond. They only responded once I posted to their Facebook page asking what was going on.

Finally, I received my first shipment, which was great. They send you the atomizer in a metal twist canister on your first order. Then my second month's scent arrived crushed because they send it in a small cardboard tube. I've currently been emailing them, messaging on Facebook and anything else I can find and have yet to receive an email back. I must say, prior to this I thought that Comcast was horrible in terms of customer service. I promise I will never disparage Comcast's customer service again after this experience. Do yourself a favor and find another company offering this service!

Bottom Line: No, I would not recommend this to a friend

I’m extremely pleased with the service that Scentbird offers; quality perfume and terrific customer service. I would definitely recommend Scentbird to my friends and relatives. I get to choose fragrances that I’ve considered purchasing to see if the scent works with my body chemistry. They’re always adding new fragrances, which is absolutely terrific.

Bottom Line: Yes, I would recommend this to a friend

I have been looking for one scent all my life and still now just can't find it, so when I found Scentbird, it's my dream come true. With them I'll be able to try all I want with just a small amount and see how it works on me. I love the tiny spray bottles too! Once every month also, just about the right timing for me to see how one fragrance feels on me.

Scentbird, you are one worth existing in my life, thank you.

Bottom Line: Yes, I would recommend this to a friend

My first and biggest complaint is with the inconsistencies involving the shipping. It is really frustrating to get my scent by the middle of the month some times, and on the last day of the month other times. I understand there is time involved with fulfilling orders, however, I find it hard to believe it takes three weeks to process everything when my payment is taken immediately on the 5th of every month.

My second complaint, the variety is not good. I have a few items left in my queue, but to be honest, I don't know how much I really want them, and I have been considering canceling. I don't want lotions, and I really think that was a waste of time and a big annoyance based on the fact that more variety in fragrances would make more sense, seeing that this company is called Scentbird, not "Lotionbird."

My bottles do not always come full, and sometimes they have leaked. The amount of time it takes to send out the products would make me believe that there should be better quality control in the products being sent out.

I would like to see more Tom Ford options; I think more niche brands would be good as well.

I am marking that I would not recommend this to a friend, however, I think with some improvements I would. This could be a really great service, however, there are many issues that have me questioning if I want to continue. For now, there are at least a few more items that I want to try. My hope is that there is more, quality, and fragrances added in the near future.

Bottom Line: No, I would not recommend this to a friend

Scentbird is a great idea. I love the fact that I have cologne/perfume choices. The price is indeed affordable for me; having accessible brand names is really something I did not perceive as possible in the past.

The size is perfect for my purse, and the design is easy to use!

Bottom Line: Yes, I would recommend this to a friend

Scentbird is a dream come true. While visiting my mom in Chicago, who has every old and new fragrance known to man, I have a tendency to take a spray here or there from her bedroom dresser. Before I leave coming back home, she ultimately ends up giving me the scent of my desire! Now mom ask me quite often what scent is that? I now have the opportunity to brag and boast about my scent of the month to the queen of scents.

Thanks, keep mine coming non-stop if you will.

Bottom Line: Yes, I would recommend this to a friend

Great product, great selection, great customer service! I’m always recommending this service to my friends and coworkers! I’ve used it for over a year and don’t have anything but rave reviews to offer.

Bottom Line: Yes, I would recommend this to a friend

Scentbird is a fun way to try new scents. I have had no shipping issues since starting with Scentbird and have been very happy with the scents they have sent me. The service is super easy to use and navigate. I would highly recommend Scentbird to anyone who likes to try out new perfumes.

Bottom Line: Yes, I would recommend this to a friend

It is so nice to be able to try different fragrances before you spend a large amount of money on a full bottle. I have found some new favorites and have been able to try things that you can't find at your local department store.

Bottom Line: Yes, I would recommend this to a friend

I've been with Scentbird for some time now. I enjoy receiving a new perfume each month, so much I began receiving three perfumes a month at a cheaper price. Can't complain there. All I know is, I love perfume, and I love Scentbird.

Bottom Line: Yes, I would recommend this to a friend

My wife signed up for the Scentbird reoccurring delivery. My wife has since passed away, and I have been trying to cancel this delivery for five months. There is no way to contact them by phone. I was able to get a corporate phone number, and it is answered by an answering machine. The only way to contact this company is by email, so I sent them emails several times over the past five months with no response. I disputed and blocked the transactions on my credit card. Because I blocked the charges on my credit card, Scentbird changed the name they use to charge in order to successfully charge my credit card.

WARNING. There is only one reason Scentbird doesn't have a phone number (scam), and there is only one reason Scentbird changed their name for the credit card charges (scam).

Bottom Line: No, I would not recommend this to a friend

They give you the run around to cancel a subscription. The perfume options are brands I have never heard of.

You don't get the option of speaking with a human as the only means of communication is email.

I'll be filing a complaint with the Better Business Bureau. If you've been duped by Scentbird, you should too.

Bottom Line: No, I would not recommend this to a friend

I have been with Scentbird now for just over a year. I love to find a scent that is different, unique to me and that is part of the draw for me to Scentbird. I love the variety of choices and quality of many that I can't get where I live. You get a lot of product for your money, and I love a good value.

I enjoy the cases I have received each quarter. It allows me to keep more than one option in use. It's one of the best monthly subscriptions out there. I plan on being a loyal customer for a long time to come!

Bottom Line: Yes, I would recommend this to a friend

I can't tell you how much I love Scentbird. It's so easy; you either fill out the scents you want to try, or you let them choose. In over a year I had only one I didn't care for (and it was one I picked), so I gave it to a friend who loved it. I feel they last longer than they say they would. I get excited every month when my package comes.

Bottom Line: Yes, I would recommend this to a friend

I love trying new scents, and this site allows me to without committing to a full size. I also suffer from migraines that can sometimes be set off by scent, so the fact that I'm not out a full price perfume if it doesn't work out is awesome!

Bottom Line: Yes, I would recommend this to a friend

I love this company and have not regretted this experience at all. However, I do have one complaint. I don't like how when you see a cologne on your queue, it has it assigned to a certain month. I love this, however, the cologne ends up arriving near the end of the month. Besides this, everything else is great.

Bottom Line: Yes, I would recommend this to a friend

I am so glad I joined; it has been the best experience ever. I can try out new fragrances I’ve never thought to. I am able to smell sexy or professional if I want, and I can switch it up, and that is a huge plus. I’m so happy with my choice to give this site a shot, and I recommend it to everyone.

Bottom Line: Yes, I would recommend this to a friend

All the scents so far are beautiful, but they don't last, and there's not much throw. Otherwise, I'm in love. You don't throw the cat out with the dishwater. I would recommend this product.

Bottom Line: Yes, I would recommend this to a friend

Great service for those of us who are afraid to be too committed to any one fragrance. It's a great service to be able to buy a small amount of any fragrance and have it fit into a single style atomizer.

Bottom Line: Yes, I would recommend this to a friend

I joined Scentbird almost a year ago, and I have not had any issues with the service so far. I am more than happy with all the scents and scent choices. Some months I have chosen a perfume that I am familiar with and some I chose for their profiles and reviews. I have recommended Scentbird to all my friends.

Bottom Line: Yes, I would recommend this to a friend

I ordered perfume on the 17th of May, with 5-10 day standard shipping. It's now June 1st, and they're telling me I have to wait 5-10 more days. And they said they will refund me not $10, not $5, but $3. I was looking forward to my perfume before my trip, but they can't expedite it and can't give me an extra perfume or anything. Customer service sucks.

Bottom Line: No, I would not recommend this to a friend

I have been/was with Scentbird for merely two months and yet experienced numerous issues with this company. The first month, I was charged three times and contacted their customer care only to get a measly reply of “we are sorry, we will request a refund and submit it to management for processing." Mind you, Scentbird doesn’t have a phone number or support via chat. So you are left with emails back and forth and waiting days for a reply, if you get one at all.

I did finally get a refund, but not a full refund on what they owe me though. The second month I failed to get my shipment and continued to contact customer support 7 times with no response for over a week!

They don’t care about their customers nor do they resolve issues promptly or efficiently. This company needs to be shut down immediately! I reported them to the BBB and canceled my account, but still feel ripped off as I’ve lost money in trying this company that seems like it has a good idea, but needs to be seriously renovated.

Bottom Line: No, I would not recommend this to a friend

I love Scentbird. I used the same three perfumes for decades until I discovered this service. Now I have several favorites and enjoyed the great prices to buy larger sizes when I fall in love with the scent of the month.

With life’s challenges little treats like this balance it out a bit and the sunny side wins.

Treat yourself.

Bottom Line: Yes, I would recommend this to a friend