Scentbird Reviews

The first two months that I was a member, I received the same scent from my queue. That would have been fine since it is a scent I own a travel size of that I bought from Sephora and love, but what I received was definitely NOT the same scent and smelled horrible. The next two scents I received were fine, but after the third month, I had canceled my subscription...or so I thought.

I went through all the proper steps, including reporting why I was cancelling, and did all this well before the next cycle began, but I was still sent and billed for the next month's scent. When I contacted customer service about it, I was told they could go ahead and cancel for me, but they needed to know why I wanted to cancel before they could do so. Fine. I emailed them back.

Several days later, I get another email from them that just gives me the directions for how to cancel. I already did that once with no luck. I will try again and see what happens, but I feel like this is going to be a vicious cycle.

Bottom Line: No, I would not recommend this to a friend

I was not impressed. I was so excited to get my order and what I got was a used empty container. The case was old and peeling on the sides, and seriously, it was empty. I would not recommend this to any of my friends. I don’t know if this was a one-time thing, but I am not happy that I paid $8.00 for nothing. I am canceling my subscription.

Bottom Line: No, I would not recommend this to a friend

Horrible company to try and do business with. I signed up and then saw that this would be more expensive than first thought. I tried to cancel the same day only for them to drag their heels and charge me. They say they don’t take refunds. I disputed the charges with AMEX, so we will see what happens.

Don't do business with this unethical company! Those who will not honor a cancelation requestion before the first shipment has gone out is no one you want to do business with.

Bottom Line: No, I would not recommend this to a friend

I was charged three times in four months (September/October/November/December), and at the time of first emailing Scentbird, I had not received even one of the perfumes and requested a refund because I was so angry. I was denied a refund (was told it was their policy no refunds)! So it's January 6th, 2018, and the problem is they STILL owe me for one perfume! I have sent now many emails requesting my perfume (or a refund) to their Head of Customer Support, Head of Customer Retention, Co-Founder, and others and NONE of the customer reps, fairies or Co-Founder has even bothered to respond or even assist me with my issue to send my product!

First, they keep charging my card (three times) without even me receiving a single item (worst shipping process ever for a .27oz spray). Now they aren't even responding to what is owed to me?

I am LIVID! Scentbird are THIEVES and RIPOFFS! Never had such a bad experience with any other online company. At least give me back the lousy $15, or do you do this to all your customers to keep your terrible company afloat?

Please think twice if you plan on ordering anything from Scentbird!

You WILL be very disappointed with their service and hopefull you will not fall victim to being ripped off by not receiving or being assisted in getting an item you paid for!

Disgruntled Customer,

Kimberly.

Bottom Line: No, I would not recommend this to a friend

Scentbird has one of the worst Customer Service setups I have ever witnessed.

All of the email responses are automatically created without you speaking to an actual person. I had never received an order (full $95 bottle of cologne) that never shipped, but I was still charged. Over a month went by with me doing the same thing; emailing customer service (because the company doesn't have a call number), then customer service sending me the EXACT SAME response back every single time from the EXACT SAME person! Yet when I replied, including prior emails, conversations, pictures, etc., the person never emailed me back. A week would go by and then I would get another email from another random Customer Service person.

I have FINALLY, after a month, canceled the orders (somehow, not sure, I cancelled my credit card payment). I will 100% never buy another order from Scentbird AND I encourage EVERYONE to avoid their services so they don't end up in my shoes.

Bottom Line: No, I would not recommend this to a friend

I have requested twice from customer service to update me on an order that was placed on December 13th. It is in pending status on my order tab. I asked what had happened and when I could expect the order. I received a response asking to confirm my shipping address (which had not changed from the multiple other orders). I did so and got no response.

In a follow-up email, I asked for an update and got no response. In frustration, I sent a third email asking how to deactivate my account as I cannot tolerate poor customer service. I have yet to receive a response. I have pushed out the next delivery as far as possible hoping that I will figure out how to expire my account. Meanwhile, I get a hundred emails regarding pushing my account out and asking to review my other purchases.

I am not a satisfied customer and have moved to a niche perfumery subscription service that has been a joy to deal with.

Bottom Line: No, I would not recommend this to a friend

I bought a one-year Scentbird “subscription” and I have not received a single good scent! I want my money back, and I’ll send all their “designer” perfumes back. Seriously, not a SINGLE ONE! I haven’t worn even one of them out of the dozen or so I’ve gotten! I’m not happy in the slightest, and I’ll NEVER waste my money on this site again, and I’ll NEVER recommend it to ANYONE!

Bottom Line: No, I would not recommend this to a friend

I emailed the company two months ago, asked them to cancel my subscription, due to the point that unless your subscription is not due yet, it won't let you cancel your account on its page. So I emailed them, and what I got was a generic email back telling me how I could cancel. But at the time, that option wasn't available, and that's where they screw you.

The subscription is supposed to be under $15.00 for the month, but yet, they charged me $70.00 every three months, for a product that I asked to be canceled, and they refuse to return your money! Even if you send it back!

Save your money, go to FragrenceNet, you get a full bottle for $20.00 more. Don't deal with them! This isn't the last they have heard from me. Oh, and by the way, my account still hasn't been canceled.

Bottom Line: No, I would not recommend this to a friend

I am very upset with this company. I purchased two gift sets for Christmas gifts and still have not yet gotten this resolved. I received two sets that were damaged, and packaging was torn and bottles were leaking. They said they were going to give me a credit for a one-month subscription, but I just found out that my account was charged again.

It’s impossible to get ahold of customer service at this company. I will be canceling my account.

Bottom Line: No, I would not recommend this to a friend

I like receiving the samples, it’s great! I have referred friends and received an email that two friends bought/signed up, but I have never been contacted or received anything free, nor have I been directed to pick my free item.

I have had two shipments that didn’t make delivery, and this is the second time my shipment has been lost or whatever the case may be. It is getting very disappointing. I have yet to get the second one resolved. I do not like doing business with a company that will not call you nor can you call them!

I will no longer refer, at least not until this is resolved.

Bottom Line: No, I would not recommend this to a friend

I really like the concept of this, and I get over ten subscription boxes a month, but Scentbird is the absolute worst in terms of shipping and customer service.

I get billed in the beginning of the month, my box doesn't ship out until around the 20th, and I don't receive it until well into the next month after I've been charged for another month. I've never had this issue with any other sub box. I still haven't received my December choices, and my shipping never updates. I have zero clue where it is and when receiving it. I hands down don't think a customer should be charged for a new month if they haven't received the last month's items. Every month I email, around a week later I will get the same response, "this isn't up to Scentbird's standards."

Nothing is done about it, and nothing changes.

Bottom Line: No, I would not recommend this to a friend

I joined in November, just recently got my first cologne, and it's almost the middle of January. I left countless emails and only get standard, computer-generated responses. I paid for three scents only got one.

Bottom Line: No, I would not recommend this to a friend

I first joined Scentbird back in September 2017 after seeing a Facebook video on them. I couldn't wait because the girl kept saying "they sent three each month" and it was sponsored by Scentbird. However, after joining, putting my card info in, it turns out they only send one per month, and that three is for the people they sponsored who make the videos. So it was misleading. I canceled right away, and they still charged my card and sent a tester.

Fast forward to December. I wanted to look on the items for my order info, so I reactivated so I could get it (it wouldn't let me any other way), then canceled right away. Guess what appears in the mail? Yep, another bottle. And my card was charged again.

Ok, whatever. But the problem is the perfume in the testers isn't real, or it's highly watered down.

So I do have actual bottles of perfume I love. I have Armani Code, D&G Light Blue, Escade, and if I spray before work or going out, I can smell it all night.

The tester bottle they sent me was Burberry. I sprayed it like I normally do my other real bottles, and by the time I get to work, nothing. You can barely smell a whiff of it on my sleeve, but that's it. My bath and body mist is better than that tester.

My opinion is, they are scam artists.

Bottom Line: No, I would not recommend this to a friend

I have not received my items on three occasions. And I received a duplicate on one occasion. I am not happy with the service, and the site is hard to navigate and sign in. I would appreciate it if Scentbird would fix these issues.

Bottom Line: No, I would not recommend this to a friend

It has now been ten days since I sent in a ticket to Scentbird, and all I've gotten from them is an auto-reply that keeps asking for the credit card number used to make the purchase. I can't provide that because it was a PayPal purchase, which I only did because they offered the $13 deal. The perfume was great, but the customer service though is horrible.

Bottom Line: No, I would not recommend this to a friend

I have thrown away the past three months of perfume sample because they are absolutely horrible! The Clinique perfumes smell like smokers and old ladies. The MALIN+GOETZ smells so bad. I have thrown away $45 worth of perfume away because they smell so bad. If next month's perfume smells like the past three months, I will be canceling my membership.

Bottom Line: No, I would not recommend this to a friend

I don’t always pick the perfume I will like to try each month. I have to say that the fragrance of the month January is called (Malvin+Goetz) cannabis and I will highly, highly not recommend this perfume. It is the worst fragrance that I have ever smelled in my life. At the beginning, I thought it was just too strong, so I let it dry and set to see if the smell change. But it’s back, and this is definitely the worst perfume ever!

Bottom Line: No, I would not recommend this to a friend

My very first order was damaged. It took over a month to receive a replacement after being ignored by customer service. I was charged for my January scent and have not received it yet. I was told to let them know if I haven’t received my January scent by February 2nd. This is nearly a month after being charged and not having received my scent. I am canceling my subscription and trying scent box.

Bottom Line: No, I would not recommend this to a friend

I don't know what to say. I have been waiting two months for my third shipment and have not received the product. When I've already paid for it. I don't know if I want to continue using this subscription if they don't deliver it in a timely manner.

Bottom Line: No, I would not recommend this to a friend

My experience with Scentbird was horrible. I ordered the first item, and it didn't come in for almost a month and a half. The next item I ordered said it was delivered, but I never received the item. I tried to unsubscribe, and the website did not allow me to. So they took another payment from me. I do not recommend this website.

Bottom Line: No, I would not recommend this to a friend

They will not reship or refund if you do not get a shipment that they charge you for. They do not honor their cancelation policy. There customer service rep, Nataly, is awful. She begs you to stay when you tell her you are canceling and then offers you a fragrance but tells you to pay for shipping. And she refuses to terminate your subscription, yet their policy says to email them and they will terminate within 7 days.

They charge you for the next billing, even after the 7th day and refuse to reimburse you back. You can call your credit card company, tell them what happened, and they WILL REVERSE the charges! So even when Scentbird tries to scam you, you have an option. I am switching to ScentBox, and you should too!

Bottom Line: No, I would not recommend this to a friend

I was on their website for at least four months, and I found the website hard to negotiate. After four months I wanted to change my subscription to every other month or every 3 months, so I went on the website and made the change before my next months shipped. I got a notice through Facebook that they were going to ship.

I contacted support only to be told it was a mistake, but a week later I was billed for the month and received another notice. I contacted support again and they said I was on an every month subscription. I told them no, I had changed it. I went back and forth with support for a week before they admitted that I was on an every other month subscription. I asked for my money back and canceled my subscription completely.

Bottom Line: No, I would not recommend this to a friend

The idea is good, but the customer service is terrible to non-existent. Shipping is incredibly slow, and some of the "deals" on the website are misleading like the free month with a purchase of a set.

Bottom Line: No, I would not recommend this to a friend

This service has been a nightmare. I joined in 12/17 and the first two months were great! Then the nightmare began.

My third shipment was never received yet was marked “completed” in the status section. I waited patiently for a week and then reached out. The customer service person was cordial and apologetic and promised to rectify immediately. Well, I waited another two weeks and nothing. I reached out again and was told they had an issue with their system and some members were affected. Thanks for the HEADS UP! I never received a notification although they admitted they were aware of the situation. I wasted my time.

The most frustrating aspect is that it's IMPOSSIBLE to keep your monthly selections in your “calendar.” If you receive a shipment at all, don’t expect it to be what you initially selected. EVERY time I check my calendar they have made a change to some random cheap scent.

I’ve decided to share my experience now because I’m waiting on my fourth shipment again. It said it was completed a month ago. Nothing from the luxury scent box except the charge on my card. I’ve canceled, hopefully, that doesn’t take months to take effect!

The product, if received, does appear to be legit. I brought them to a department store for comparison and could tell no difference. I cannot make any claims that they sell imitation products.

Buyer beware!

Bottom Line: No, I would not recommend this to a friend

I canceled my subscription after the first shipment. It just wasn’t worth it to me. On the third month, money was taken out of my PayPal account. Thanks to this company I will no longer subscribe to any new boxes of the month.

Bottom Line: No, I would not recommend this to a friend

So, I finally decided why not try this Scentbird I've been seeing everywhere. OMG! I work in product shipping and I know this company is horrible. I could kick myself for not reading reviews first.

Well, I chose my scents and placed my order my double order. And saw on the website that the products ship within three days. BS! I see that the funds have been taken from my account but no email with a tracking number or anything. So I sent an email. No response. Next day while I'm at work I sent another email. Nothing. I have several email addresses so I needed some assistance retrieving my forgotten password. So when I click the forgotten password link the site says email sent. I check my email and spam. Nothing! I did this twice. Nothing each time.

Needless to say, I am angry. I think it's a poor way to do business and not even provide a customer service number.

Bottom Line: No, I would not recommend this to a friend

I signed up the first part of May. They took the monies within moments of giving my information, however, it is now the beginning of June, and I still have no fragrance. Two weeks in, I sent emails (the only way to contact them) questioning why I have not seen the products. They responded and said that it was on its way, though the product still hadn't left the warehouse (there has been a total of about eight emails). At week three, they paused my account "so I wouldn't be charged for June before I received May." Guess what, they took money out of my account though I still have not received what I have already paid for. I canceled my subscription. I can say that they are pretty prompt in responding to email.

Bottom Line: No, I would not recommend this to a friend