389 Consumer Reviews for Secret Extensions - Page 2

Average Consumer Rating: 1.5
Rating Snapshot:
5 star: 23 4 star: 22 3 star: 8 2 star: 34 1 star:  302
Bottom Line: 14% would recommend it to a friend
Showing 12-22 of 389
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  • 13 out 13 people found this review helpful

    Horrible

    • Stanfield, North Carolina,
    • Mar 11, 2017
    • Verified Reviewer

    They are cheap-looking, and they have a 30-day money back guarantee, but you have to have an authorization number. Their email is not about to be found and I am having trouble getting through on the phone. What a rip-off!

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 23 people found this review helpful

    Horrible product

    • Massachusetts,
    • Feb 20, 2017
    • Verified Reviewer

    This does not even resemble the product shown in the advertisement. It does not blend with your hair at all, and it just sticks out underneath. If your hair is not the exact same length, you look like a clown.

    I wish I could give it negative stars. I am trying to recoup the absurd $17.94 shipping charge because the product weighs a few ounces and in no way costs $17.94 to ship. That's how they make their money. They rape you on the shipping charge, which is non-refundable, and if you return it, they still MAKE A FORTUNE.

    I'm doing you a favor. Just keep scrolling. I emailed them at the address they give on their site twice, and guess what? You guessed it; emails came right back. I double checked when I called them on the address, and I had it right. These people are scam artists. Stay away.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    Do not look natural, did not receive in 3-5 days

    First, I ordered these thinking I could have a nice look for a vacation. I was going on in a little over a week, so I paid ten more dollars to have the 3-5 day shipping option. I should have received them a day before my trip based on the day I ordered.

    Two days before (day three after ordering) I saw two $50 charges pending, plus the $72 charge for the order on my credit card. I called to find out what was going on and she said that they were going to take those charges off once the order was processed and they just do that to ensure the money was there (?). Twice? When I asked where my order was in transit, the rep said "Oh, they just processed the order today, and they are shipping out now," which was three days after I placed the order. I told her I paid extra for to get 3-5 day shipping and she said, "It's 3-5 business days from the day the order is processed, not placed." What the heck? So, I'm not going to get them as promised.

    Back from my vacation, I see the package had arrived seven days after I ordered (glad I paid extra). I was still kind of excited to see how they looked so I took them out and tried them on, and OMG, they looked so fake and un-natural. I would be so embarrassed to wear these in public. Even after trying to blend my medium length hair by curling my hair, it still looked horrible. And you could totally see the headband no matter how I tried to rearrange it by pulling forward or moving it around.

    This is such a HUGE waste of money! I paid $27 for quick shipping, plus handling fees, and probably will not get any of that recouped. Plus, I opened them so by the sound of it I don't qualify for a refund. Shame on me for not looking into the company more, but shame on you, Daisy Fuentes, for such a crappy product.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 17 people found this review helpful

    Boo

    • Oregon,
    • Feb 2, 2017
    • Verified Reviewer

    The extensions weren't THAT bad. But they weren't that great either!

    The issue is that I was not happy with it, and I was still charged $19.97 to get it to me and then another $7 to get it back to them. AND I had to go the Post Office to drop it off, which is a huge pain in the butt. They won't issue a label via email! That's just lame.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 11 people found this review helpful

    Love my Secret Extensions

    • Dallas, TX,
    • Jan 28, 2017
    • Verified Reviewer

    This is a great example of customer experiences being different.

    I love my extensions. Over the summer I bought the Halo Couture. While I do love my Halo (real human hair), the band tends to make the sides of my head look odd and unnatural (a little lumpy). The price point for the Halo is considerably more and to be honest, I really think that the Secret Extensions look much more natural.

    I did order two colors, and I see how some people found it difficult to color match. The light brown I ordered is a little lighter in person than I thought, but I think you could work it in to make it look like you have lowlights. The band is also far more comfortable with my Secret Extensions than the one with my Halo. I am so happy with the product, the quality, and blending of color.

    I agree that the shipping was longer than what I would have liked to have seen. I believe it took three weeks from the date I placed my order to the date I received it. For the price point, I think these extensions get an A +. This is coming from someone who spent $360 on the Halo.

    I know everyone's experiences are not the same, so wanted to highlight a positive review to help those deciding if these are right for you. Good luck!

    Bottom Line: Yes, I would recommend this to a friend

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  • 16 out 16 people found this review helpful

    Worst

    This product is falsely advertised. They are selling lies, and the product is cheap and useless.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 12 people found this review helpful

    Secret Extensions

    These are very fake looking, and the color is not great. I called to send them back, but got no answer. A waste of money.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    One size doesn't fit all.

    • Oklahoma City, OK,
    • Jan 12, 2017
    • Verified Reviewer

    I purchased the extensions because I had a special event to attend. They have no way for you to try it out, plus there is a non-refund policy. I was so upset that the piece just slid off my head because the band was too big. I even tried pinning it in but still no hope. I would have been trying to keep it on instead of enjoying the look that could have been. There's no way to fix the size without making it look off or out of place.

    That to me is a lot of money to just throw away.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    beware – Terrible product and a problem obtaining a refund!

    I ordered this product a couple of weeks ago, and it just arrived.

    The color was terrible, the product was cheaply made, and I am going to send it back and request a refund. I am very concerned that what I read about their Customer Service that I will have a problem getting my money refunded.

    Don't order it, you will be sorry if you do!

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Refunds

    First. the $39 dollar cost is for a less fuller model. $59 is the cost of the item shown on TV.

    When returning the item you are provided an RMA and told once the item is received they will issue a refund 3-5 Business days. No surprise that I had to call them to have them issue my refund. The item was received over two weeks ago.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 15 people found this review helpful

    Secret Extensions

    • Los Angeles, CA,
    • Oct 14, 2016
    • Verified Reviewer

    I just purchased two, one in blonde and the other reddish brown. Neither matches my hair today, but next time I dye it, I will choose a color for my natural hair and wear. By the way, they're sold at Dede's discount stores for $3.99 each. They are not worth more than 4 dollars.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 12-22 of 389

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