Read 25 Sense Home Energy Monitor Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 2.9
Rating Snapshot:
5 star: 8 4 star: 2 3 star: 3 2 star: 3 1 star:  9
Bottom Line: 44% would recommend it to a friend
Showing 23-25 of 25
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  • 3 out 5 people found this review helpful

    Can be time consuming

    • OH,
    • Jan 1, 2017
    • Verified Reviewer

    I have two units and have spent HOURS trying to get them to work properly. In the end the unit worked, is pretty cool, has a lot of potential but can be a serious pain in the butt. You must first connect to the unit via Bluetooth. This is only used to send it the WiFi configuration data. That's it. If it works then you're in good shape. If not you're screwed. By the way, once you have it set to WiFi do not make any changes to the WiFi network or password. At this time I cannot get it to connect again with any change, I must always go back to the original network and password. Will see what they come up with. There is almost no diagnostics or user inputs. When it figures out it has a device it allows you to give it a name and that's it. No teach/ learn mode. You cannot delete a device once it finds it. This means you can't move it to another panel without a factory reset command from the cloud/ tech support. I'm an early adapter but way too many hours (20+) with near zero support - long delay emails.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 14 people found this review helpful

    Quickly Identified $72/mo Power Hog

    • Parkville, MO,
    • Dec 12, 2016
    • Verified Reviewer

    I installed Sense on 11/16/2016. I was shocked (haha) at the amount of continuous electricity use and frequent spikes in use. Within a couple of days, it identified an "unknown heating device", which turned out to be a small electric water heater that we installed when the home was built, supplemental to our natural gas tankless water heater, to circulate hot water to a distant bathroom.

    Watching a few more days revealed a consistent 20+ KWH/day of electricity use by this one item. That equates to about $72/mo for this thing to run, or 1/3 of our winter electricity bill. And I can only assume much higher use in the summer, as the plumbing runs right alongside the A/C supply ductwork, enclosed in the finished basement ceiling.

    I will be switching to an alternative method of circulating the hot water (on demand call for hot water with Z-Wave occupancy sensor and a recirculating pump, appx $500 investment). This is similar to the original investment, but without the ongoing operating cost (I believe this will drop the energy need by 95%, plus the gas heat costs significantly less than electric).

    The monitor has also identified our microwave oven, sewer grinder pump and our downstairs fridge. It also identified an unknown device which has turned out to be one of the HVAC fans.

    I'm anxiously awaiting for it to discover/discern other devices. I'm surprised it has not yet identified our electric dryer, washing machine, curling irons, garage door openers, the 2nd fridge and freezer, and any lights as of yet. I'd like to see this discovery occur more quickly.

    A 2nd big surprise is to see just how little most of the high wattage devices consume over time. I'll know more as others are discovered and tracked separately over a longer period of time. But the microwave and grinder pump, while requiring larger circuits to run, are only on for relatively short periods of time and therefore don't accumulate as much usage as smaller items that run for longer durations. (Makes total sense but the display from the Sense Monitor makes this very clear).

    A 3rd big surprise is the amount of "always on" usage. This is currently 1,099w. Computers (several), routers/switches, chargers, radon exhaust fan...seems high so I hope to identify a simple change to reduce that as well.

    So in summary, this thing has already revealed enough electricity usage that I can eliminate that It will have paid for itself. Maybe our situation is an exception. It's slow to identify new devices (would have rated 5 stars if it had identified significantly more devices to date) but it has given me a much deeper awareness of the sources of my energy use. And that's what I was looking for.

    Bottom Line: Yes, I would recommend this to a friend

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  • 15 out 17 people found this review helpful

    Sense Energy Monitor, 2 weeks post install

    I installed the sense energy monitor in late September. I can see overall energy use, on a moment by moment line chart, comparison since installed and a few 'bubbles'.

    I had expected that the device would start recognizing my devices or isolating them so I could identify but that has not happened yet. On the line chart it is clear to me (since I caused the energy use) when the garage door operates, my coffee grinder turns on, an up-tick when the washer is in use.

    I can also see some middle of the night use that I would love to understand!

    The bubbles are a disappointment, the device has yet to identify what is running. There is a bubble for always on - a bubble for unknown and finally a bubble for my microwave - but that's it. The device has yet to identify any other device.

    Perhaps I am impatient? Anxious to see what another two weeks bring!

    Would I recommend? The jury is out. The optimism about the device is sliding.

    Bottom Line: No, I would not recommend this to a friend

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