Read 24 Shark Rocket Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 2.8
Rating Snapshot:
5 star: 6 4 star: 4 3 star: 1 2 star: 4 1 star:  9
Bottom Line: 46% would recommend it to a friend
Showing 23-24 of 24
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  • Very disappointed

    • By Jo H.,
    • Illinois,
    • Oct 12, 2018
    • Verified Reviewer

    I loved it until it broke. I called customer service, explained I have two Rockets and on both the hose has split apart, and of course, it's not usable. The rep I spoke to was a joke at best. I asked if this was a common problem, oh no, it's not? Then why is there a YouTube video showing how to replace it? Anyway, he wanted me to buy new heads for $99.95 but they would forgo the $45.00 shipping fee. You can buy a hose on the internet for $19.00, which he said you couldn't. Well, the supervisor never called me back. They lost a customer over a $19.00 part. I will not buy another Shark anything, and Ninja as well. No, I would not suggest buying this product.

    Bottom Line: No, I would not recommend this to a friend


  • Rollers

    • By Janice P.,
    • Grand Rapids, MI,
    • Mar 29, 2019
    • Verified Reviewer

    I have continual human and dog hair that keeps tangling in the roller head. Has to be cut out. Very disappointed in my purchase. I would advise everyone to save their money and find a better product.

    Bottom Line: No, I would not recommend this to a friend


Showing 23-24 of 24

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Shark Rocket