The whole entire experience is disappointing. It's been 12 days since they've picked up my car and after numerous attempts to follow up with calls and emails, I just get a generic email that says someone will contact me in 48 hours. Even after I left 3 messages, I've only received 1 call back after 2 days. I would think they would want to move the car fast and efficiently. I am not sure how they are going to go public if they are working in this speed and this level of customer service.
In addition, my 2008 IS250 has about 110k miles and I do maintain them regularly and just got 4 brand new set of tires 5 months ago, but after 12 days of having my car they finally email me an entire list of things that they claim that it needs to be repaired which will cost $2702. However, some of the things on the list that they've listed are not accurate, plus I am selling an old car, not a new car. They've added wiper blades, under hood insulation, lift gate supports, etc. that doesn't even apply to my car. It would be nice if someone calls me within a day of sending out the list to go over the repair list. Their email does not list what are my options since those repairs are not necessary due to normal wear and tear.
Now I understand that perhaps that's how they make their money on top of the flat sale fee $895 which was told by the person who initially evaluated my car in the first place.
I was hoping to give this new company a try, but now I regret even wasting my time from the start.
Bottom Line: No, I would not recommend this to a friend