If I could give no stars I would! I bought a 1-time product for $59.99 on June 22, 2019 for my mother. It didn't take very long to get here, but when she opened it, I remember her remarking that it didn't smell like anything (which is odd for something with peppermint in it to not smell like anything). She applied it faithfully 3 times a day for the next 3-4 weeks and nothing happens.
I see a charge on my credit card on July 22, 2019 for $49.99 from Skintology MD, which was odd because I only ordered the one-time product and clicked the box for it. I email the company letting them know that I don't want to be charged again and that I want a full refund for both charges - seeing as the product did not do what it said it would. I was told by Myra that I'd have to call to see about the refund because they could only cancel the alleged "subscription" over email. I call the toll free line and speak to an agent who gives me her employee number (either 103 or 183) and then tells me about how I supposedly signed up for a monthly subscription and that it's already canceled. When I ask for a full refund for both charges to my account, she tells me that I can only get a refund for the second charge as it was past the 30-day money-back guarantee. This I knew was a lie that they had told many people because it was the 30th day of my guarantee and I should've been able to still get my money back. The odd thing is that the website says that it takes 3- 6 weeks for results so shouldn't there be a longer trial time (like 60 or 90 days)? Sorry about that short tangent there.
After this, the customer service rep tells me that if I want a refund I'll have to pay S&H to send the stuff back that they just shipped out as well as a $7 (and some change) "stocking fee;" on top of that they told me I'd only get back 75% of the $49.99 if I did this but if I decided to keep the product - which, mind you, did not work - I'd only get 25% of my money back. I told her that I ordered the 1-time product and that the whole second charge was their mistake to begin with and that I was only on the 30th day of the first trial's money-back guarantee so I wanted a full refund for both. She told me that she was going to speak to her manager and came back saying that they'd give me 50% of the money for the second charge and allow me to keep the product. I told her that I have no use for a product that doesn't work and she told me that I'd have to call back AGAIN for the return information.
I decided I'd take this up with the BBB as I knew I was entitled to a full refund considering the circumstances that they'd made the second mistake and I was well within the boundaries of the 30-day guarantee to get my money back for the first charge but was denied it by them. I'm waiting to hear back from the BBB now! I can't believe they only offered me $12.49 - of the $109.98 I was charged - back just because they wouldn't acknowledge their own guarantee and knew that nobody wants to spend their own money to ship the product back and pay the stocking fee.
Bottom Line: No, I would not recommend this to a friend