Read 113 Sleep Styler Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 1.3
Rating Snapshot:
5 star: 3 4 star: 4 3 star: 3 2 star: 5 1 star:  98
Bottom Line: 9% would recommend it to a friend
Showing 23-33 of 113
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  • 4 out 4 people found this review helpful

    Not happy

    • By BKK,
    • Michigan ,
    • Jun 12, 2017
    • Verified Reviewer

    I ordered in March 2017 and its' now June and no product. Customer service is horrible. I have asked for a refund. I used PayPal, so I hope they will help me.

    Don't order. Shark Tank and Lori, shame on you!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Sending it back, DO NOT waste you time or money

    • By Sally Prater,
    • Kansas City, MO,
    • Jun 13, 2017
    • Verified Reviewer

    I was so excited when I saw the Sleep Styler on Shark Tank. I purchased it and waited months for it to arrive with anticipation.

    Unfortunately, it is hard to use, does not dry your hair (even states it needs to be 80% dry before use) and is uncomfortable to sleep on. In the amount of time it took to put the rollers in, I could have dried and curled my hair. Then to wake up to damp hair that had to be dried before I could leave home was frustrating.

    Additionally, something you get wet and sleep with needs to be machine washable to avoid any bacteria, and it is not.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Don't buy

    I ordered this for my wife in early March. Still, it hasn't shipped. I called customer service today and got tons of excuses. Then she said it takes 21 days to ship. This is a not good. Thank you very much Lori Grenier. Do not deal with these people.

    Bottom Line: No, I would not recommend this to a friend

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  • Bad service

    I ordered on March 5th, and they took my money that day, but I still don't have them. Buyer beware; it's June 9th now and I wish I never bought them since I can't even use them.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Don't do it

    • By Beth J,
    • Baltimore, MD,
    • Jun 14, 2017
    • Verified Reviewer

    This has been the absolute worst e-commerce experience ever.

    After placing an order in March and waiting patiently for the week of June 5th for the order to ship, I finally threw in the towel.

    I called the customer service line every day this week. And every day I was told the order was "shipping today." So, today I called twice. In the morning, I was told it was "shipping today." A mere thirteen hours later, I was told the shipment was pushed out to next week.

    When were they going to tell me that fun little tidbit? Fun fact: they weren't going to. Order canceled.

    It's a shame. Save yourself the headache. Just don't do it.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Ordered in April, have received nothing

    • By Amy Goodwin,
    • McKinney, TX,
    • Jun 15, 2017
    • Verified Reviewer

    I order but have not received the product and not any kind of communication. Their Facebook page acts as though nothing is amiss. I call B.S.

    They ought to be charged with fraud if they are continuing to accept orders when they have failed to fulfill orders for months.

    It is a bad way to do business. Hint: communication would be helpful.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Beware of terrible company

    I can't say if the product works or not because I never got the product. I ordered in March, and in April they said it was out of stock but would be coming back in may. Okay, fine, I'll wait. But then I never heard another word from them. It is now June and my order said it would be here by June 8th. Guess what's not here? I'm sure you got it right! No product.

    I messaged the company through Facebook because I was perturbed to see them advertising when they can't even fulfill orders from three months ago. I got "copy and paste" answers that didn't give me any information. They should be ashamed of their company. If they kept up with communication, I wouldn't be mad, but they completely dropped the ball. It wouldn't have been so hard to at least send out another email in May to give an update, even if it was saying "hey guys, we are sorry, but we are still back ordered, here are the new details."

    Lori from Shark Tank should be ashamed to be affiliated with this company too. This is the first time I have bought a product from Shark Tank specifically, and I surely would have second thoughts before I do it again.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Terrible

    • By Alana,
    • North Carolina,
    • Jun 16, 2017
    • Verified Reviewer

    I ordered my Sleep Styler in March with the highest of hopes, even though it told me AFTER I ordered that it wouldn't be shipped until May/June. I got an email in May saying that it would be shipped out the week of 06/05, and nothing.

    In the meantime, I noticed that the price dropped $10 from when I originally paid for it. So I called customer service today to ask about my shipping and the pricing, and was told that it should ship out this week, but that the only way I could get the product at the $35 price was to return my order now and reorder it, which would put me at the BOTTOM OF THE LIST and scheduled to receive at the end of July, which if I'm going off past experience, seems more like August/September. So to summarize, I've already waited two months and would have to wait another two months to save $10 on a product that I already ordered, and am apparently just getting ripped-off on because I was an early purchaser when they had a more expensive distributor.

    I didn't cancel my order on the phone, but the more I think about it, the angrier I get, so I'm going to call back and cancel. If they won't even work with one of their early customers on a $10 pricing adjustment, who knows how they'll be if something happens to the product, or if I don't like it and want to return it. I know it seems a little petty, but I'm a principled shopper, so I just can't condone their terrible customer service. You don't do this to customers, especially when you're a start-up.

    I don't leave many reviews at all, but I do NOT recommend this company, and from what I've read, the product is "so-so" as well.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Complete waste of money, DON'T DO IT!

    • By Katie James,
    • Orlando, FL,
    • Jun 18, 2017
    • Verified Reviewer

    I ordered these back in late February, and they charged my card in early March. I just finally got them a couple of weeks ago, nearly 3 months after I ordered them.

    They have been a complete disappointment. Takes forever to get my hair wrapped, and the fastener system is horrible, half of the time they need to be messed with forever to get it to stay. Always have at least one fall out during the night so one section of hair is flat. Even the ones that do stay in are uneven and don't look like pretty curls or waves.

    And even more annoying than anything is that the price dropped after I ordered them. I originally paid $45.00 for them plus $7.00 shipping, and now they are only $29.95 plus $4.95 shipping. The price changed before they even shipped them to me, and even though they were $17 cheaper by that point, I was still only given a $6 refund.

    I decided to return them, and called today to get a return authorization number. I was informed that I would have to pay to ship them back, plus they would keep $7 from my refund for the original shipping (even though it is only $5 now) and they will also keep $2 for "recycling." You're keeping $9 of my refund?!

    This company is crap, and not only do I NOT suggest this product or the company, I strongly DISCOURAGE anyone from wasting their money with them.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Long delay and flat hair

    Save your money. I am not generally an early adopter but paid full price (it has since substantially come down). I waited four months (yes, you saw that correct!). They arrived, and I was so excited to try them but here's the run down so you save your money; damp hair, took forever to roll, and not an easy to use product. Generally, I'm a self-do it, but I was so frustrated I searched for directions, to no avail. I tried watching YouTube and written directions, but this is crazy, the strap is useless and does, in fact, add kinks to hair. I love Lori but think she got snowed on this one. I'm confident that unless they do some quick VOC work, they will tank. I am bummed this was a great idea gone terribly wrong.

    Bottom Line: No, I would not recommend this to a friend

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  • Don't waste your money

    I purchased this product in March after seeing it on Shark Tank and seeing Lori's endorsement. It did not arrive until June. The company was good about sending periodic emails to let me know that they were manufacturing more and would fill their back orders as soon as they could.

    I have wavy neck length hair and ordered the mini rollers based on the company recommendations. Buyer should be aware that the mini rollers are not smaller but rather shorter than the full size. If your hair is neck or shoulder length, it is unlikely that they will stay in for even an hour, much less if you try to sleep in them. The Velcro fasteners tend to easily get entangled in the hair, and if they do, you end up ripping out pieces of hair that you cannot disentangle.

    I had zero success with this product and was disappointed that Lori endorsed it. I did give the product a second try with my 16-year-old granddaughter who has straight mid-back length hair. Since her hair is fine, according to the Sleep Curler website, the mini rollers would still be the appropriate product. It took nearly an hour to get her hair up with the same issues of entanglement with the Velcro closures and the curlers falling out. She slept in the rollers, which she described as uncomfortable but not impossible. In her words, it would only be worth it if she got incredible results which she did not.

    The next morning I removed the curlers, and out of 12 curlers, only two showed any results, which was a tiny wave on the ends of those two strands. The rest were either still straight or slightly frizzy. I had to pay very close attention when removing them because as soon as you open the Velcro fastener, it tends to grab the other hair and become entangled. This product was a complete waste of money and time involved in trying to use it.

    Bottom Line: No, I would not recommend this to a friend

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Showing 23-33 of 113

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