About Sling Television

Sling TV is a streaming content company that provides access to live TV, sports, hit shows, movies, and breaking news from dozens of popular networks, in addition to on-demand new releases—without a cable subscription.

Despite what their name might lead you to believe though, Sling TV allows you to do all of this on your television, tablet, computer, or smartphone. Because of this, Sling TV claims to feature “everything you love about TV, for a fraction of the price you’d expect to pay.”

If you’re tired of paying $100 or more per month for your cable subscription and are thinking about cutting the cord, there are some important considerations you should keep in mind about Sling TV.

With this said, let’s start by talking about what “cutting the cord” even means.

What is Cutting the Cord?

Despite the fact that your cable subscription might provide access to hundreds of different channels, the reality is that you probably watch less than 10% of these on a regular basis. And considering that the average American pays $1 per month for their cable bill, this means you’re paying a lot of money for content you’re not even using.

Basically, you’re throwing money out the window.

Factor into this equation that cable rates have risen an average of 9.4% per year since 2011, and you’ve got an increasingly costly monthly expense that’s not fully utilized.

As such, consumers have started cancelling their cable subscriptions in droves, and are instead accessing much of their favorite content through websites like the Sling TV (we’ll delve deeper in the next section). This is what’s known as “cutting the cord.”

While this basic explanation should point you in the right direction, we’d recommend reading our Guide To Cutting the Cord for more in-depth information.

If you’re thinking about cutting the cord though, you have to remember that each streaming service comes with its own set of pros and cons. Let’s explain what we mean.

What Kinds of Content Can You Watch with Sling TV?

Although cutting the cord can save you a ton of money, it’s not a turnkey solution. In other words, although you only watch about 10% of your cable channels, all your content is in one nice, neat package. Simply turn it on, change the channel, kick back, and relax.

However, once you cancel your cable subscription, you’ll likely have to subscribe to other services if you want access to even remotely the same amount of content. Although we’ll provide more detail shortly, take the following as an example: If all your favorite TV shows are on Comedy Central, you might need to choose a service like Hulu Plus, but if you’re more interested in watching documentaries, a service like Netflix and/or Amazon Instant might be more up your alley.

On the other hand, if you can’t live without some premium cable channels, Sling TV might just be your best bet. We’ll wrap up this section with a better look at this, but let’s first talk about the competition.

Netflix

Netflix offers subscribers access to a range of newer (and classic) movies and TV shows, in addition to award-winning original content, although there can be a significant lag between a movie or TV show’s release date and when it appears on Netflix.

Hulu Plus

On the other hand, Hulu Plus features only TV shows from major networks (as well as a limited number of movies and original content), although their content is generally available within 3 days of the air date.

Amazon Instant

Amazon Instant is another popular option for cutting the cord, as you’ll get access to thousands of movies and TV shows, from documentaries to soap operas. But unless you pay for the newest on-demand content, as with Netflix, there will be a fairly decent wait between the date content is released and when it’s available for viewing on Amazon Instant.

Related: Seeso Review

Misc Options

Other options that might not be as popular, but might better match your viewing habits, are Redbox Instant, M-GO, Aereo, and more.

Sling TV

Compared to the competition, Sling TV appears to have carved itself a nice—and much-needed—niche within the content streaming industry, by providing access to content that would otherwise be lost without an expensive cable subscription.

This includes ESPN, HBO, HGTV, Food Network, TNT, and many others, although some options might require additional money. On top of this, you’ll be able to watch live television with Sling TV, or wait until a few days after it airs. It’s your choice.

But we’re getting ahead of ourselves. Let’s first talk about how you can view Sling TV’s content.

Which Devices Are Supported by Sling TV?

According to the product’s website, Sling TV is supported by a wide range of streaming devices and third-party platforms, such as:

  • Amazon Fire TV, Roku, Nexus,
  • Phones and tablets running iOS or Android operating systems (app-based)
  • Xbox One gaming console
  • Macs running Snow Leopard 10.6 or higher, as well as PCs running Windows 7 or higher

When reading through the Sling TV website, we found it curious that there’s no support for AppleTV, which is the third most popular streaming device, trailing only Roku and ChromeCast. However, according to Sling TV’s FAQ, your WatchESPN account from Apple TV will transfer over, so you’ll still be able to watch these associated networks.

Outside of the product’s website, what are people saying about Sling TV?

Customer Feedback for Sling TV

Despite being in business only since January 2015 (as a division of Dish Network), Sling TV already has more than 250,000 subscribers, so it’s an extraordinarily popular service. In fact, type the phrase “Sling TV review” into your favorite search engine and you’re certain to receive millions of hits.

With this in mind, TechRadar gave Sling TV a 3.5-star rating. While they appreciated the service’s clean picture, user-friendly interface, and easy setup, they didn’t like Sling TV’s limited content selection, it’s relatively high price, and the fact that you can’t pause a show on one device (such as a smartphone) and easily resume on another (such as your TV).

Similarly, CNET users also gave Sling TV a 3.5-star rating, with complaints primarily revolving around:

  • Connection problems (buffering/loading times, app crashing, etc.), and
  • The fact that some channels don’t allow you to rewind live content or watch previous episodes.

As with the TechRadar review, CNET’s users recommended that you’ll need to obtain the fastest internet connection you can find in order to fully enjoy the service.

Finally, there were more than 1,500 Sling TV reviews on Amazon at the time of our research, with an average rating of 2.9 stars. There, common compliments cited ease of setup/use, access to premium content, and ability to customize your subscription (more in the next section).

On the other hand, Amazon reviewers didn’t appreciate Sling TV’s buggy apps, high price-to-content ratio, and inability to pause, fast forward, or rewind some content.

From a company perspective, Sling TV, LLC wasn’t listed with the Better Business Bureau, although their parent company Dish Network was. As of 7/28/15, Dish had an A- rating with the BBB, despite having more than 11,500 (yes, you read that right!) complaints. Many of these appeared to reference difficulty cancelling service and higher than expected prices.

Admittedly, this doesn’t mean you’ll experience the same with Sling TV.

Sling TV Pricing

If you’re looking to try Sling TV without a commitment, you can sign up through their 7-day trial. Once this time has passed, you’ll be rolled over to a recurring subscription priced at $20 per month.

However, if you’d like to add additional packages (known as Extras), they’re priced as follows:

  • HBO Access: $15/mo
  • Sports Extra – Includes Universal Sports, ESPN U, ESPN News, SEC Network, and more: $5/mo
  • Kids Extra – Includes Disney Junior, Disney XD, Boomerang, and more: $5/mo
  • Hollywood Extra – Features networks like Epix 1, 2, and 3, Turner Classic Movies (TCM), and more: $5/mo
  • World News Extra – Adds Euronews, News India 18, France 24, and other networks: $5/mo
  • Lifestyle Extra – Includes the Cooking Channel, DIY Network, TruTV, Lifetime, and more: $5/mo

For a full list of available networks and package options, be sure to check out Sling TV’s Programming page.

At the time of our research, Sling TV was running a promotion that offered a free Roku Streaming Stick, 50% off a Roku 3 (total of $49.99), or 50% off a Nexus player (total of $49.50), as long as you paid for 3 months of service in advance.

Thinking about Cutting the Cord? If So, Watch Your Costs

Since pricing is fresh on our minds, let’s quickly discuss costs here.

If you’re like most people, you decided to cut the cord and cancel your cable subscription because you were interested in saving money. However, as we saw above, a single streaming device like Sling TV could set you back $60+ per month.

See Also: 3 Easy Steps for Cutting the Cord & Saving Money

Then, if you also factored in online subscription services such as Netflix, Hulu Plus, Amazon Instant, Redbox Instant, and others, you could easily spend as much (or more) than your original cable bill.

With all of this in mind, let’s answer the important question: is Sling TV right for you?

Can Sling TV Replace Your Cable Subscription?

If you watch most of the channels that come with your (even basic) cable subscription, then you definitely won’t be able to replace all of them with Sling TV.

However, if you find yourself regularly watching shows on networks such as ESPN, HBO, HGTV, Food Network, TNT, and more, but don’t want the burden of an expensive cable bill, Sling TV might be just what you’re looking for.

Remember this though: Right now, Sling TV is the only game in town if you want to live stream content from premium “cable” networks, without a cable subscription, so your options are limited.

Read Next: Streaming Services: With So Many Choices, How Can You Pick the Right One?

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29 Consumer Reviews for Sling Television

Average Consumer Rating: 1.1
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  28
Bottom Line: 10% would recommend it to a friend
Showing 1-11 of 29
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  • Don't waste your time and money!

    Don't waste your time on the free trial or money! Worst service ever and bad customer service that will not refund your money for bad connectivity. Signal drops all the time while watching something or trying to watch something.

    Bottom Line: No, I would not recommend this to a friend

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  • Borderline fraudulent

    • Taylor, TX,
    • Nov 9, 2017
    • Verified Reviewer

    1. Signed up for 14-day trial on Roku but would not accept my credit card.

    2. Tried to fix on the web but couldn't log in as the account was not complete without a credit card.

    3. Sent an email to Sling TV about the problem saying I would not use them.

    4. $20 charge shows up on my credit card.

    5. Trial period expired, so that's no longer an option.

    I will never use Sling TV again, too many other options out there.

    Bottom Line: No, I would not recommend this to a friend

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  • Buyer beware!

    Buyer beware! I tried to use the Sling TV for the free trial. I wanted the service to stream The Walking Dead, which airs at 1 AM EST in my time zone. The show was choppy and laggy as it loaded and jumped. I attempted to cancel the service but it was at 1:30 AM EST and no phone reps were available. I attempted to cancel the service online but my email and password (same combo for my email and online accounts, so no, I did not mistype or forget) was not recognized by their system. I even requested a password reset and checked my email and even my spam folder. No email was sent. I contacted them via chat figuring that would be the quickest route. I was told that my account went live and I was charged and that no refund could be issued. Here is the chat conversation:

    Hello, my name is Christian. We're sorry to hear you do not want to continue your Sling TV subscription but I'm not locating an account with the email you came in with, do you have another email?

    Hello, Christian. Try Dxxxxxx@gmail.com,

    I found the account with this email - dxxxxxxx@gmail.com

    Tried to cancel last night but it was not accepting any of my emails. My trial is up today and I am seeing that you are already trying to charge my bank.

    Tried watching The Walking Dead stream last night and it was all choppy the 2 times I attempted.

    I would be more than glad to assist you in canceling the account. In order to further cancel your account, can you please provide the last four digits of the credit/debit card you have associated with your account?

    xxxx

    However by canceling the account today it would be at the end of your new billing cycle 11/30 because the account was not canceled within the free trial.

    That is because the system would not recognize my email/passwords and I requested a pw reset but it never came through which is why I am chatting with you.

    So I do not wish to pay for a service that I tried to cancel because it does not allow me to do the 1 thing I wanted it for.

    Once the payment has been made we are unable to issue a refund on the account. When registering online before submitting order you also see a message display showing the time and date the account has to be canceled to avoid any charges. Sling does take every precaution to avoid the customer from getting charged if they decide to not keep the services.

    I understand that you were unable to log into the account because of issues with the email and password but we do other ways to cancel the account like today you are chatting with me. Also we do have a number you can contact us or even via email.

    This would be the number 1-888-940-6789

    Would you like me to cancel the account for you?

    I am in Az and we have a time diff between us and when attempting to call at 1:30AM since the show I was attempting to watch was on at 10PM my time. Yes cancel the acct and get me a supervisor please

    May I ask the reason on why you are requesting a supervisor? I certainly understand how frustrating this issue can be, but at this moment, this is a matter of policy and not necessarily authority, we all follow the same guidelines when regarding refunds.

    For a refund on the services that I can not use. So please get me a supervisor.

    Please allow me one moment.

    You will continue to have service until 11/30, which is the date that your account is scheduled for cancellation. You will still have access to your programming until then. You will receive a confirmation email within 24 hours.

    Thank you Christian. I am also copying and pasting this conversation for my review of your services and when contacting the FTC and BBB as well as my banks to file Fraud charges.

    Sorry that is FCC not FTC.

    I'm going to transfer you to my supervisor now.

    Thanks have a good day. :)

    You as well.

    I spoke with his supervisor Josue and then tried calling in to the 888 number and spoke with Kim and her supervisor Brian, all of whom apologized for my troubles but would not issue a refund.

    I will be contacting my bank's Fraud Department, the FCC and the BBB to file complaints.

    Bottom Line: No, I would not recommend this to a friend

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  • Don’t do it

    Sling does what it says as far as letting you watch certain channels, but the quality is terrible. There is a lot of pausing and sometimes it just completely stops working, and you have to reload the app. Sling is WAY overpriced for the quality of TV it provides. DON'T DO IT is my advice!

    Bottom Line: No, I would not recommend this to a friend

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  • "Free" my butt

    Sling will take your money even if you cancel the seven-day "free trial" and continue taking it unless you file a disputed charge with your bank. Ace TV is $10 a month and has five times the content. FLUSH Sling!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Sling TV are thieves

    I tried Sling TV for a month. I called to cancel their service but was charged for another. I called to dispute these charges. They say there's no record of my cancellation and wouldn't refund the charges or transfer me to a supervisor but would put in a cancel service for the next billing cycle. I hung up and called again immediately in hopes to talk to someone else. This call was very concerning. They had no record of any of my previous calls or my cancellation. There seems no way out of this company!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Sling TV PPV is not good

    • Los Angeles, CA,
    • Sep 1, 2017
    • Verified Reviewer

    So Sling TV offered the Mayweather/McGregor fight but was unable to provide it for many people. Personally, I performed every troubleshooting tactic provided by Sling, trouble-shot my home setup (perfect), then called Sling tech support where they basically walked me through the same steps. Still no fight.

    Worth noting, every other aspect of Sling (live TV, on-demand, etc.) worked perfectly. It was just impossible to watch the fight. Nothing but a black screen, error message. Sling TV's official response (at the highest levels possible for a consumer to reach) is that "They do not offer refunds, and we are not required to provide content per the agreement in the purchase contract." Someone explain to me how this is any different from a scam?

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Fraud customer service

    • Virginia, VA,
    • Sep 1, 2017
    • Verified Reviewer

    I started Sling for the trial and for some reason my account compromised, and someone purchased a rental Mayweather vs. McGregor, which begins on Saturday, August 26, 9:00 PM EDT. It is 08/25/2017 and 2:14 PM when I am writing this review.

    I called immediately and asked the customer service to refund me back the amount of purchase, which was $99.99 and they denied and said we cannot refund. Is this a joke? How can you not refund for something which is not yet started and you did not watch. Worst customer service ever. I changed my password, but I will never go to Sling again.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Do not give credit card number

    • Murfreesboro, TN,
    • Aug 23, 2017
    • Verified Reviewer

    They will not provide a refund after the free trial. They are clearly stealing credit card numbers from the free trials that they offer. Any reputable business offers refunds! It does not offer customer service, and the only email and reply will be a generic copy/paste denial.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Fraud terms and condition of Sling

    Sling is the worst. Today is the 4th of this month, and before starting my date of monthly renewal, I have asked to cancel my subscription. But Sling customer care is not canceling and refunding my money back. This is not fair. Before starting to use Sling, if we cancel, Sling will charge for a complete month. This is not at all a fair rule (terms and condition) that Sling has.

    They have done some fraud-like terms and condition.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    OK product, TERRIBLE customer service, probable fraud-like activity on cancellation

    The product was OK. The selection of channels was good. The app was passable at best, but the video quality was often pretty terrible. I have 300mbps internet with very low latency, and even then I'd constantly get looped video, regular freezing, and similar quality problems.

    The problems were sporadic enough that I still considered using the service, but then my cable company offered me a competitive price package, and I decided to stay with them, and this is where my biggest complaint comes in.

    Sling will cancel your service and then re-subscribe and charge you, and if you call their customer service to get resolution, they will refuse to provide resolution.

    The problem is in Sling's reliance on its subscription policy. What I was told on the phone is that the Sling account is not officially considered canceled unless you can supply them with the cancellation email. The email in question is basically a spam email that informs you that your service has been canceled but tries to get you to resubscribe. There isn't even a confirmation number or anything account-specific in the email. It's ripe for spam filters, and most people are just going to delete this spam "confirmation email" the minute they get it, if they even got it in the first place.

    This is after you have to go through a lengthy cancellation survey process that puts the "keep my service enabled" button on the right and doesn't do anything to differentiate the cancellation and "keep my service enabled" buttons, which is an obvious attempt to trick people trying to cancel into accidentally keeping their service enabled by exploiting common button placement to socially engineer people.

    I didn't fall into that trap, verifying via the WebUI that the service was canceled. To my surprise, I found my account re-enabled a week later after seeing a charge on my credit card.

    When you call them to complain, they tell you that you need that email for them to provide a refund, but spending a few minutes online you will quickly find that even then they often won't provide a refund. They fall back on the inability to cancel an existing service, only future services.

    Email is not a reliable service, and the argument that the cancellation isn't real without supplying an email verification is fraud, plain, and simple. The company refuses to take responsibility for the problems in their system, and all default judgments by their support people work against the customer.

    Avoid this company like the plague.

    Bottom Line: No, I would not recommend this to a friend

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