About Smile Generation

Whether you need routine dental care, cosmetic dentistry, or any other procedure, Smile Generation claims to help you find the best dentist, orthodontist, periodontist, endontist, or oral surgeon near you that fits your schedule and your life, and who provides an exceptional patient experience. Every Smile Generation dentist is claimed to meet the company’s RightFit promise, which means that they set new standards in dental care, have respect for your time, and provide exceptional, trustworthy service.

Whatever dental procedures you need, you ultimately want a smile that you can be proud of, without paying an arm and a leg in the process.

With this in mind, can Smile Generation’s dentists help you achieve this? We’ll get to this in a moment, but first, let’s take a look at Smile Generation’s dentists.

What Type of Dentists Are Listed On SmileGeneration.com?

In order to begin using the Smile Generation website, you simply need to enter your city, state, or zip into the search box, and then choosing a radius for your results. You can also further narrow these results by filtering for specialties such as single-visit crowns, orthodontics, and children’s dentists.

Smile Generation claims to only work with best-in-class private dental practices who “have a proven track record of excellent clinical work, service and a commitment to patients’ health and happiness,” and who use “advanced clinical care, such as digital x-rays, since they produce up to 90% less radiation that traditional x-rays, and can eliminate the need for impressions and temporaries.

Smile Generation dentists are also claimed to use advanced sterilization techniques and intraoral cameras, as well as an electronic records system that gives you the ability to view your charts and x-rays on your chair-side flat-screen monitor. On top of this, Smile Generation claims that their dentists “perform more single-visit crowns than anybody in the world,” which can be fitted in about 2 hours, without the need for a second visit.

Smile Generation’s Business Model

Perhaps the most important thing to remember about Smile Generation is that they’re not a referral service, like you’d find with other websites such as 1800Dentist.com or HealthGrades.com. For websites such as these, dental professionals will generally pay a fee to be listed on the website’s search results, with the hopes of putting themselves in front of more prospective clients.

On the other hand, Smile Generation dentists actually become part of the company, while still retaining their practice’s original name, similar to how a franchise works. This means that when you use the Smile Generation website to search for a dental professional in your area, the only results you’ll receive are for dentists who are part of the company—not all of the qualified professionals who match your search criteria.

While there’s certainly nothing wrong with this business model, there’s no clear explanation of this on the Smile Generation website, so it could be construed as a little misleading.

Are Consumers Talking About Smile Generation? If So, What Are They Saying?

As we alluded to above, Smile Generation appears to be a sub-company of Pacific Dental Services, which independent dental offices become a part of after signing up. However, even though they technically become part of PDS, they retain their previous name (e.g. Main Street Dental). Therefore, the number of online customer reviews related specifically to “Smile Generation” were relatively low at the time of our research.

With this said, based on reviews found at YP.com, Yelp.com, DentistDig.com, RipoffReport.com, and many others, it appears that Smile Generation dentists have an online customer reputation for being more concerned about signing you up for a plan or getting you approved for financing than they are about providing quality care. Because of this, numerous consumers complained about hard sell techniques during their visits, often occurring while they were in the chair in the middle of a procedure (including signing financing paperwork).

Other common Smile Generation complaints referenced failure to honor coupons or other advertised discounts, and performing unnecessary procedures, such as deep cleanings, crowns, etc. We also read more than one review from former employees claiming that it’s all just a numbers game, and offices are knowingly engaging in upsells that customers do not need.

SmileGeneration.com Pricing & Refund Policy

What you’ll pay for your Smile Generation dental procedure depends primarily on what the procedure is, as well as your dental history. However, the company claims to provide a Smile Generation Financial Credit Card to help you spread the cost over monthly payments, with a standard variable APR of 22.98%.

You can also sign up for the My Smile Dental Plan, which is claimed to provide discounts on routine visits and specialty services for the whole family (note: similar to DentalPlans.com, this plan is not insurance, so there are no deductibles involved).

If you’re thinking about scheduling an appointment with a Smile Generation dentist, be sure to check the special offers section of their website.

If you need assistance, Smile Generation customer service can be reached at 1-800-SmileGen (764-5343).

Can Smile Generation Give You a Better Smile with Less Hassle?

Chopping to the Point: If you’re short on cash and are looking to finance your dental procedure, Smile Generation may be a good option, but it’s important to keep in mind that many dental practices offer in-house financing that may come with low or no interest charges. However, the company may not be the best option for dental plans, since there are dozens of other websites offering this same service.

With this said, numerous online customers claim that Smile Generation-affiliated practices often focus more on making their numbers and meeting their quotas than they do on providing quality, medically necessary dental procedures. Because of this, if you locate a dental professional near you using Smile Generation’s website, be sure to search for the practice’s name elsewhere online in order to see what other customers say about their experiences.

Ultimately, this might mean that the Smile Generation website provides less convenience than they advertise.

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Read 37 Smile Generation Customer Reviews and Complaints

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Average Consumer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 0 1 star:  37
Bottom Line: 0% would recommend it to a friend
Showing 1-11 of 37
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  • Smile Generation financing is a scam designed to avoid your efforts at contact at all costs

    • California,
    • Jun 8, 2019
    • Verified Reviewer

    They signed me up while I was in the chair, after about 7 hours in the chair. The local dentist who signed me up now refuses to help, claiming that this is a 3rd party transaction. They gave me no other financing options at the time, although today they claim that they have several.

    On the phone, I was offered an extended period without interest and that, if I paid if off before the end, I would not be charged any interest.

    I paid off the balance the month before that time period ended by transferring the remaining balance to a 0% credit card.

    I then had an accident, international travel and all sorts of other stupid things that drew my attention away from my automatic payments. This was 2016.

    Three years later, I am still paying all the interest accrued and late payments because this financing company (which is, in actual fact, Comenity Bank - https://comenity.com) refuses to give me copies of my e-statements from the time period that I paid them off. I continue to fight with them for proof that I paid them off. I have my credit card statement. The amount of effort they are demanding from me is ridiculous. I am now pursuing legal recourse.

    By the way, you should know that all the physical addresses on both Smile Financial and Comenity website are PO Boxes. Not suspect at all, right?

    Smile Generation Financial IS Comenity bank and this is their one and ONLY physical address in the entire USA.

    Comenity Bank Corporate Headquarters:

    Comenity Bank

    One Righter Parkway, Suite 100

    Wilmington, Delaware 19803

    Number of Branches:1 (Take note, ONE OFFICE!)

    US Bank Branches:1

    Foreign Offices:0

    Bank Class: Commercial bank, state charter and Fed nonmember, supervised by the FDIC.

    Last Structure Change:2013-03-14

    In more than one state? No

    Bank Specialty/Focus: Credit-Card Specialization

    Bank Holding Company:

    Parent FDIC Cert#:NA - Not listed as a child of a larger bank.

    SAIF Insured: No

    State Chartered: Yes

    This is taken directly from the website wheresmybank.com.

    Bottom Line: No, I would not recommend this to a friend

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  • Late fees

    • Georgia,
    • Jun 3, 2019
    • Verified Reviewer

    I was tricked into Smile Generation by seeing they offered an 18-month Obersta interest free program. I thought that was cool so I got some dental work done. Started with an $1800 bill. I thought I would just pay $100 a month and boom it would be paid off. Problem is they don't offer an automated payment system. They make you manually do it every month. Which is no big deal. I'll do it. Scheduled payments every month. The payments somehow hardly go through. Sometimes they do. Sometimes they don't. Each late fee is $38 if you decide to go with them make sure you add $38 a month to your bill because that's how they make there money. They are crooks and after this is paid off I will never use them again.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    "deferred interest"/high interest

    • Washington,
    • May 7, 2019
    • Verified Reviewer

    They prey on the lower class. Lure people in with "no interest for 18 months". The actual deal is that they will hold the interest, and once you hit that 19th month - BOOM, they add it all back to your account. The interest is HIGH too. 29+ % - that's higher than the loan shark credit card companies.

    It is in fact a loan shark company. They put something related to health care on the card to trick you. And any dentist who advertises for them in their offices shouldn't be trusted either. It is a sham, you might as well borrow money from the Mob.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Need to get with automatic computer payments, their system is old.

    • Colorado,
    • May 1, 2019
    • Verified Reviewer

    Terrible experience! The computer system they use is not set up for auto payments so when I made the payment on the due date, it took several days to post and they charged me late fees. I am never late on my bills! Never doing business with them again!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Customer care is a joke.

    • Oceanside, CA,
    • Apr 8, 2019
    • Verified Reviewer

    They don’t reach out to their customers. They get you by giving you long promotions that you won’t remember end dates. No bills sent, no calls made. And their "customer care" line has some rude non-empathetic employee that can’t do anything for you.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Surprised

    • Fresno, CA,
    • Mar 28, 2019
    • Verified Reviewer

    Last week I had an appointment for a consultation, about a root canal and crown for ONE tooth. I asked A LOT of questions, A LOT. At the end, I fully understood what was to be done.

    Then was taken to the front desk to talk money - insurance.

    Was told the bill to be very large and that there would be two root canals and two crowns, with no explanation as to what changed from the long talk with the doctor and the front desk.

    I was not feeling well and left before I got mad, without scheduling another appointment for the work.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Do not for any reason use this card!

    • California,
    • Mar 10, 2019
    • Verified Reviewer

    Heavy interest charges, no auto pay, no alerting, no refunds, no help, no mercy, and zero clarity on monthly statements.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Beware!

    • Central, FL,
    • Mar 5, 2019
    • Verified Reviewer

    This has to be the worst company I have ever had to deal with. I have never had a late fee and now I have one for every month from them because they screwed up and will not take ownership of the issue. Unless it’s life or death, do NOT use this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Scam!

    • Nevada,
    • Feb 20, 2019
    • Verified Reviewer

    I got two loans with Smile Generation Financial. The first was a 24-month loan and the second was a 12-month loan. Both were due about the same time. When the second loan was within 3 months of coming due, they applied a large share of the payments to the second loan causing me to default on the first, to the tune of around $2000 in finance charges. If they would have applied the charges to the first loan, which I had assumed they were doing, there would have been no default. I tried to reason with them but they were unwilling to work with me. My bad. I didn't notice the extra charge for a couple of months and will now need a lawyer to work it out. Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Scam at its best!

    • Houston, TX,
    • Feb 6, 2019
    • Verified Reviewer

    They tack on a whopping $500 at the end of your term for an extra finance fee! This has been like robbery at its finest. I will never do this again! Customer service is never helpful. I spoke with different reps and a supervisor and they all have slick attitudes about helping with your concerns. And even told me "If I paid the dentist in full, I wouldn't be in this situation!" Worst nightmare to your wallet! I am telling everyone about this scam cultured company!

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Overcharged

    • Austin, TX,
    • Dec 31, 2018
    • Verified Reviewer

    My second to last payment I paid exactly half of my balance. When I went in one month later to pay off my balance it wasn't even close to being correct. Between the second to last and the last payment, they decided to add additional late charges for several months. I had several reminders in my calendar to make sure that I had always paid on time, but they charged me anyway.

    After spending way too much time on the phone getting this corrected and paying off the ENTIRE balance, today I again got a notice that I still owed $81.00.

    This can only mean two possible problems, either they are crooks or their accounting department is full of employees who have difficulty in remedial math.

    I will NEVER use this company EVER again and will be finding another dentist that will accept payments through their office.

    This experience was nothing less than a nightmare.

    Bottom Line: No, I would not recommend this to a friend

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