SmoothXbike Review: Is It Legit or Hype?

By HighYa Research Team
Published on: May 14, 2014

Endorsed by Dorothy Hamill, smoothXbike is claimed to be a portable, affordable, easy to use, gym-quality exercise bike that can provide a fun aerobic workout for any fitness level, all in the comfort of your own home.

SmoothXbike is claimed to feature a core-engaging design and 8 levels of resistance, which can be adjusted with the simple turn of a knob, making it easy enough for beginners to use, and challenging enough for advanced users as well. On top of this, smoothXbike is claimed to include:

  • 8 adjustable seat height settings with a secure locking mechanism
  • Soft, saddle-shaped seat and large, flat pedals with straps for added grip
  • Sensors built into the handlebars that can monitor your heart rate, while the LCD monitor will also display speed, distance, and total calories burned
  • Sturdy steel frame that supports up to 300lbs
  • Folds down for easy storage or for placement against a wall

Unlike traditional exercise bikes though, smoothXbike features a semi-recumbent (e.g. almost fully seated) position, which may be especially useful for those with neck or back issues. And you won’t have to worry about bothering others in the household or your apartment building, because smoothXbike’s magnetic resistance is claimed to be “whisper quiet” and to provide a “silky smooth ride.”

When you’re finished using your smoothXbike, the claims it will fold up in just one motion, move easily with its integrated wheels, and can be stored in a closet or against the wall.

If you’ve researched indoor training or spinning bikes before, you know that even a basic one can set you back more than $700. So can the smoothXbike really provide you with a gym-quality experience at a lower price? Consider the following:

What Is “Gym Quality?”

At its core, smoothXbike’s primary “claims to fame” are that it’s 1) a gym-quality piece of equipment that can be 2) used in the comfort of your own home, and 3) at a rock-bottom price. The last two points are fairly straightforward, but what does “gym quality” mean?

If you’ve ever worked out at a gym and used their equipment, you probably noticed that it was burly, sturdy, and well-built. After all, this equipment can be used hundreds of times per day, 7 days per week, and it has to last and provide safe, effective service during that time.

So, while there’s no formal definition for “gym quality,” does smoothXbike live up to these criteria? Let’s take a look.

Is SmoothXbike Built to Last?

While the HighYa team didn’t physically use smoothXbike, we did research it extensively, and there appears to be a quality control issue with the product. How do we know this? Numerous ways:

The most positive customer feedback we encountered during our research was on QVC (no longer available), where smoothXbike had an average rating of 3.5 stars based on 21 reviews. Common compliments cited that it’s enjoyable to use, and it easily folds away for storage. The most common complaints, however, claimed that smoothXbike:

  • Requires full assembly, despite text on the website claiming “minimal assembly with the tools provided.”
  • Often comes with missing/damaged/defective parts, and it’s difficult (sometimes extremely so) to obtain replacements.
  • May be difficult for anyone 5’6” and under to get onto the bike, despite claiming to work for individuals of any height.

And as we continued digging, we encountered hundreds of nearly identical complaints about smoothXbike and the company’s other products.

Additional Complaints Related to SmoothXbike

For example, smoothXbike is manufactured by Smooth Fitness, LLC based out of Chicago, IL, who also makes a variety of other types at-home exercise equipment, including the Sit N Cycle.

Among 60 HighYa reader reviews (as of 2/19/15) for this product, it has a 2-star average rating with common complaints of pedal failure (and several other parts as well), despite the company claiming to have addressed the problem in their “new and improved” version. And when customers contact the company to obtain replacements, it seems they’re often met with poor customer service.

Perhaps because of this type of service, Smooth Fitness holds an F rating with the Better Business Bureau, based on more than 220 complaints—54 of which the company never responded to—and appeared to revolve around poor quality products and difficulty obtaining replacement parts covered under warranty. Granted, most of these complaints appear to reference Sit N Cycle and some of the company’s treadmills, but you might experience the same if you have any issues with your smoothXbike.

In fact, it’s our opinion that it might even be considered highly likely.

SmoothXbike Pricing and Refund Policy

SmoothXbike is available in red, blue, aqua, pink, and black colors, and is purchased through a 30-day trial for $19.95. After 30 days have passed, you’ll then be billed 7 consecutive installments of $39.99 each, bringing your total to $299.88.

If you’re dissatisfied with smoothXbike during the first 30 days, you can contact customer service at (855) 663-5643 for a return authorization number.

Note: In our original smoothXbike review, we stated that the manufacturer would pay for return shipping if you’re dissatisfied. However, under the product’s current ordering page, it now only states that you need to “simply call our customer service department at (855) 663-5643 for a return authorization. Product will ship in 3-5 business days.” As such, this no longer appears to be the case.

With this said, if you are responsible for shipping smoothXbike back to the manufacturer, it’s claimed to weigh more than 41 pounds, so the S&H charges will almost certainly be steep.

Outside of this, smoothXbike is claimed to come with a 1-yr frame and mechanical parts limited warranty, and a 90-day warranty for electronics, upholstery, and wear and tear.

Who Might Benefit Most from the SmoothXbike?

Like many other types of products, exercise equipment involves a lot of personal opinion and taste, so what you find great your neighbor might consider the worst thing ever. After all, depending on factors such as fitness experience, current weight, medical conditions, physical limitations, ultimate goals (e.g. build muscle, lose weight, etc.), and more, there won’t be one piece of equipment that meets everyone’s needs.

With that out of the way, if you’re focused primarily on budget, the smoothXbike is the clear winner in the at-home fitness bike category. However, the most important thing to keep in mind here is that just because smoothXbike is less expensive than the competition, doesn’t mean it provides more value.

» Related: Peloton Spin Bike Review

In other words, if your smoothXbike only works for a couple of months (sometimes less), and you have to look forward to the stress of a possibly poor customer service experience, you have to ask yourself: Is this worth saving a couple of hundred dollars? That’s something only you can decide.

However, keep in mind that secondhand indoor fitness bikes can often be purchased online for about the same price as smoothXbike, but might often provide better quality and greater value for your hard-earned dollar.

Read 6 SmoothXbike Customer Reviews and Complaints

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Average Customer Rating: 2.8
Rating Snapshot:
5 star: 2 4 star: 0 3 star: 1 2 star: 1 1 star:  2
Bottom Line: 33% would recommend it to a friend
Showing 1-6 of 6
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  • Absolutely love it!

    • By Debi B.,
    • Henderson, NV,
    • May 3, 2019
    • Verified Reviewer

    I have had this bike for over 3 years. Have over 1,690 miles logged on it. Both my husband and I ride it. Best investment we have made for exercising.

    I have not had ONE SINGLE issue with it! I also don’t know why people are complaining. We LOVE it and would HIGHLY recommend it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful


    • By Ginny Frost,
    • Boston, MA,
    • Feb 8, 2018
    • Verified Reviewer

    I took over my brother's bike, and I'm loving it so far. He had it for a couple of years and NEVER had a problem with it. I don't understand the bad reviews because I am loving it as well. You can't stand while biking or I can see the pedals breaking. But it is very quiet and very comfortable as well. I'm hoping now with that all said, it doesn't fall apart on me, LOL.

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 13 people found this review helpful

    Never Again

    • By Linda,
    • Richmond,Va,
    • Sep 21, 2016
    • Verified Reviewer

    The smoothXbike came with no parts to assemble. Called customer service they said the parts I needed were on back order. The customer service is horrible. You have to be tall to get on the thing as I had to use a step stool. It was a bad purchase and experience.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 25 people found this review helpful


    • By Marcea,
    • Denver, CO,
    • Jan 30, 2016

    I never got to using the bike decided to cancel after a LOT of problems ordering & reading bad customer service & product reviews. I set up the $19.99 trial and then the seven payments which they deducted from my account but then apparently tried to deduct the full total of $299 which was NOT authorized and thankfully my bank didn't pay. So my order was canceled, they say! Add unscrupulous money/payment practices to their list of issues and watch your account balance VERY carefully if you choose to do business with them.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 23 people found this review helpful

    Still waiting on parts

    • By Curtis,
    • Fort Waynr, IN,
    • Dec 10, 2015
    • Verified Reviewer

    Received a smoothXbike as a gift and for 3 months I experienced no problems. Then one of the pedals fell off. The treads holding it on stripped out. Now I am getting the runaround. It's been two months and still no parts. I don't like being lied to.

    Bottom Line: No, I would not recommend this to a friend

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  • 31 out 32 people found this review helpful

    5 out of 10

    • By Danquah,
    • Baltimore, MD,
    • Jul 23, 2015

    Easy to assemble, convenient and useful. Sadly, the SmoothXbike did not last a month, pedals totally seized. I returned it and now awaiting a replacement. I will let you know how long the replacement lasts. At this time, this is not recommended.

    Bottom Line: No, I would not recommend this to a friend

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