Read 20 StarNight Laser Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.6
Rating Snapshot:
5 star: 2 4 star: 1 3 star: 0 2 star: 1 1 star:  16
Bottom Line: 15% would recommend it to a friend
Showing 12-20 of 20
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  • 26 out 26 people found this review helpful

    StarNight Laser

    • Coopersville, MI,
    • Jan 24, 2016

    Reading your reviews, I should have saved my money. The blue laser I ordered made my birch tree shimmer like it was covered in jewels. Then it rained and the "waterproof" light filled like a teacup! Evidently these lasers are meant to be used inside. I called to complain and immediately got a label for returning it via e-mail and a promise of a refund. To be continued, I guess. No refund has arrived by either mail or on my bank account after 3 weeks.

    Bottom Line: No, I would not recommend this to a friend

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  • 31 out 31 people found this review helpful

    Dim to no lights showing.

    • Endicott, NY,
    • Jan 26, 2016

    Bought a combo red & green laser light at Boscov's on a Sunday. Went back that Monday to buy another one, but they were sold out and had the red or the green left on sale. Bought two reds, took them home. One lasted one week, took the red one back, lucky they gave me another. That lasted two weeks and the other red one that I bought in the first place went about the same time. With in three weeks all three red lights went dim. The red and green combo works fine, no problems.

    Bottom Line: No, I would not recommend this to a friend

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  • 46 out 48 people found this review helpful

    RIP OFF

    I ordered the laser light product - 4 of them with the additional multi light package for different holiday's, 4th of July, Halloween, Easter, ect. When I received the lights it came with only the red and green lights. I called the number on the email invoice and got someone I could not understand. I keep trying to explain what happened and give them the order number but all they wanted was my name and zip code. Every time I asked for a supervisor all they would say was what for. When I finally got a supervisor, told them what had happened they said it was their mistake and will send out the lights at no charge. I said I'd pay for them. Well guess what, I got an email and they aren't sending out the lights, they are sending out fishing lures. Now my money back guarantee means I pay for everything shipping back, handling, restocking, ect., you get what I'm talking about. They say to be fair. Well I bet this will not get addressed and the aggravation they put me through can not compare. I spoke to more than 5 different so called supervisors and this is a terrible rip off.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 59 people found this review helpful

    As big a joke as Donald Trump

    • Montreal, Qu├ębec, Canada,
    • Nov 14, 2016
    • Verified Reviewer

    I bought it today and tried it on my house and tomorrow it is going back to Canadian Tire. I simply can't believe someone serious would sell this. Must be a company owned by Donald Trump to lie like this.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Unacceptable on Every Level

    My customer service interaction with this company was deplorable!

    After I placed the order and later received the confirmation email I began checking the status of the order a few days later. I noticed the status never changed from "Awaiting Approval" for several days.

    I then decided to check my bank account and could see the transaction within my bank activity and the funds were being held. I waited a few more days and checked the order status again only to receive a message that my order could not be located.

    I contacted the Customer Service Department who accused me of not having the funds available. That statement was not only inaccurate but also highly inappropriate!

    At the time of the purchase there was ample funding to cover the order and at no time after the order was placed was the account lacking the funds to have covered the transaction.

    I was very offended when I was accused of not having funds in my account to cover the transaction. Because of that experience, I am not at all surprised that they were incapable of finalizing the transaction once the bank held the funds.

    This was clearly an error on their part for not finalizing this transaction. Had they attempted they would have certainly been able to process the transaction.

    It has obviously never occurred to this company to implement scripting as simple as “It appears that the transaction for your order was not processed.” This statement is not an accusation towards the customer nor does it reveal that the company dropped the ball.

    In this case, they dropped the ball and I canceled my order. They offered to charge the card again but I declined. I am not comfortable with allowing them access to my bank account again.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Stay away from Starnight

    Taking back the 3rd one. They burn out after a week. Had two colors, now only one again, so it is going back yet another time. Next, I will just get my money back.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Absolutely horrible

    • Pennsylvania,
    • Jan 2, 2017
    • Verified Reviewer

    I have never in my life dealt with a company this horrible. I ordered my an extension set to go along with my unit which was an additional charge. I got my unit in the mail that didn't include the extended stand and cord I called customer service who then repeatedly stated the unit doesn't come with an extension cord continued to try to explain to her (Abigail) I'm asking for the set that I paid for not an extension cord. I was realizing this conversation was going nowhere because she wasn't listening I asked for her supervisor he gets on the phone and does the same thing.

    I asked him to listen to what I was saying to him. He finally understand what I'm saying and tell me to send the unit back( which I would have to pay the return postage) and they will resend my order I told him being 9 days away from Christmas I would never get the replacement before Christmas at that point it would be useless to me, he then tell me that it can be used for other occasions.

    I bought to have for Christmas for my kid. I asked could I just get a refund of the part I didn't get he told me no. Seeing me getting pissed off my wife gets on the phone requesting a refund and was told "whatever" by a so called supervisor. Needless to say, I will be reporting them to the BBB and will never do business with them again.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    StarNight Laser dancers

    • Galway, NY,
    • Jan 5, 2017
    • Verified Reviewer

    My parents bought these as a gift. After the fourth time of enjoying them, the red light stopped working. Now I'm told I have to take them back to the store because it must be a defective one.

    I recommended this to a friend before it stopped working. My friend went and bought one, and I had her get me another one as well. I'm sorry that I ever got one, and I will never recommend this to anybody.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    StarNight Lasers stink!

    • Montclair, VA,
    • Jan 25, 2017
    • Verified Reviewer

    This is the worst product and even worse customer service that I have ever had.

    The lasers were ordered for Christmas in October. They arrived around Thanksgiving. They appeared to be made well and looked durable. The first laser stopped working in four days, the second one two days later, the third one three weeks later.

    I called customer service and was told, "Sorry, no problem, we will get new items out to you, just send the other units back." Before I shipped them back, the fourth laser stopped working. I sent them all them back, and to date (despite 15 phone calls to customer service each time promising they would go out that day), no lasers.

    I finally told them to refund the account, and they did, but for only two lasers. Five phone calls later, they have agreed to refund the balance. I will never again buy anything else this company sells.

    Bottom Line: No, I would not recommend this to a friend

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